Recent Reviews from AutoNation Honda Tucson Auto Mall

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

I have been going to Autonation Honda since 2013. Recently the service department has hired new employees and a new manager, Scott. They are taking great care of our cars and the new service people have a multitude of experience. Great place to get automotive work done. Thank you

The dealership was very helpful back in October, helping me find the right car for me. After choosing the 2022 Honda Civic hatchback sport touring Caitlin Frelke was very on top of keeping me up to date on everything. The dealership staff was very good about communicating. When I went in for my cars first maintenance check, with John Beeman, everything was quickly done and clearly explained. I knew my car was in good hands. The prices were broken down and even gave me the prices to expect for next time. Highly recommend shopping here.

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

Bought a brand new vehicle from Eddie and after 3k miles I caught a nail that could not be fixed. Called Eddie up and he immediately helped me find the exact replacement tire with the parts department. Parts department was able to locate the tire and get it delivered to the shop faster then anyone in town. Service advisor John was able to beat every price in town and get my vehicle in and out fairly quick. The group really went above and beyond, after multiple negative interactions at other dealerships (Chapman and Jim click), I finally found a dealer that is empathetic and is willing to help.

Allison in internet sales was both helpful and forthcoming. She helped us locate the right vehicle and worked with us to get the deal done with the least amount of hassle.

One of the recommended services I agreed to and scheduled for my service appointment (fuel system cleaning) was not performed, and instead a different service that I did not need (transmission service) was done. I just had the transmission serviced at this same dealership the last time the vehicle was serviced 10k miles ago or so with no issues or complaints. The car was dropped off and picked up by a friend due to work obligations during the service appointment, otherwise I would have realized the problem at pickup. No explanation was given as to why the scheduled service was not performed and why the transmission was unnecessarily serviced. Also, have not received a call back despite multiple calls and two voicemails left to the service manager explaining the issue and providing options to correct the situation. I will not be bringing my Honda vehicle for service here again, or purchasing a vehicle from this dealership in the future.

They got the work done sooner than expected and identified the problem(s) and found a few more. Everyone very polite and waiting area is nice. I wish they still had a shuttle.

Went to look at new Ridgeline and Frank was great. He answered all our questions, did a test drive that included the freeway and was low pressure. Thanks Frank. We'll be back

Great Service and friendly staff.

So far I believe my experience was 5stars. I had my car towed there to be assessed and fixed. The rep who assisted through out the time my car was being fixed was fabulous.

I got a lease and it was very difficult getting information on what items were part of the lease and what the money factor was. It was very high considering my credit rating. Their attitude was that was a good factor and that was what they could charge since they were Honda. I also had to contact them 3 times to find out what happened to my security deposit. I finally had to go into the dealership to find out that they had refunded the money to my credit card rather than including it in the car transaction.

Good service, good and helpful people, not cheap, but you get what you pay for.

Bob was a great salesman and made the whole purchasing process quick and easy.

Very friendly and helpful staff. I love the KIA Soul we bought and it's a pleasure to drive. Thank you Patrick

They made it really easy to trade in my old car for a certified pre-owned. Jose Santiago was my sales guy and he was great.

I went to AutoNation Honda in Tucson at 7am because I had gotten a flat tire the day before & had to put on the spare. Even though I didn't have an appointment, they took great care of me and got me in and out with my flat patched in less than an hour. Great service.

Great service and a knowledgeable service representative to answer questions.

They were really friendly and helpful👍

Appointment times are mere suggestions. Service done well but hours later than stated, eager to take all comers and generate "add on Services" , caused my service to involve unforseen 5 hours wait, with only food service by walking 30 minutes in the heat to restaurants on a busy street ( no shuttle or accomodations by Auto Nation). Avoid this nightmare and choose a business with a plan to service you as quoted.

Always easy and pretty quick if you make an appt and show up on time for them to start.

Been taking my Hondas to Autonation for many years. Service department has always done a great job of maintenance and repair at a fair price. Never oversell, just do whats needs to be done. First time with Alex as an advisor and she was great.

I purchased my HR-V here and had a great experience. Honestly, like no other purchasing experience I’ve ever had. I didn’t feel pushed or stressed. I brought my car in last weekend for an oil change. Arturo was very efficient AND, he helped my find a light I thought the car didn’t have. Thank you Arturo. Overall, nothing but good experiences with this company & their staff. Thanks!!

I went in at opening to look at a used 2019 Honda Odyssey Touring, and as I was looking at the vehicle, our sales associate, Aaron, came back telling us that we could not test drive. He told me that someone called in just before we arrived and made a reservation over the phone. I was rather upset because I went online the morning before to make an appointment for this vehicle but did not hear back from the dealership. It was not Aaron's fault that this had happened so he spoke with the GM, Paul. Paul came out and explained the situation, offered to bring the vehicle to me for a test drive if it did not get purchased at the appointment. He also offered to work with us if we wanted to consider a new vehicle. At this point I was fairly closed off to the idea because of how things had gone to this point. After leaving to think things over and grab some coffee, I decided to come back and speak to Paul about their inventory and my situation. At this point, everything turned around. Paul and Aaron were great with working with me effectively and efficiently to look over the vehicle, test drive, and go over my trade-in and purchase options. I told them I had my own financing pre-approved and it was smooth sailing from there. I worked with Mario in finance who was friendly, not pushy whatsoever (compared to some dealerships I've dealt with), and helpful in making the paperwork quick and easy. I did not anticipate buying a new vehicle but the vehicle was just what I needed at a fair and affordable price. This dealership is far different from any other dealership I've dealt with before and I was glad to have worked with Aaron, Paul and Mario.

My sales man left a few weeks after buying crv hybird after looking for over a mo for crv I needed and told wrong information. Never even saw inside till leaving since took three hrs buying on Friday night and warranty SALES man . Took over three hrs. Sale man knew situations and said he. Did not feel comfortable sell crv Three week prior when we had offered to buy due to situation dealing with computers . Than knew when we came back we’re going to car max to pick up car he could not find . Earlier models Honda they were able to find and ship and knew he was going going miss sale that Friday night . Warranty SALES MAN. Offer tire and rim extra with many other things and after three hr of waiting and store closing said we get back .did and he siad even another sorry. That had big problems a yr ago when covid had started and we’re running buy a shoestring..manger Paul was only person running things. Actually offered to buy car back minuses five thousand almost a yr later and 100 of hrs of problem and failing ele problems and accidents due to car problem btw NO a spare tire.Paul Mánager Had to revamped the place… Four mos almost of car in shop trying to get problems dealt with. General manager Paul dose his best but covid and a salesman that did not understand hybrid and warranty sale man not keeping word. Would not recount crv hybrid touring but do feel paul dose the best he can and is responsible for all good things said about dealership. Auto nation is very lucky to have him.

Prompt, courteous service. No haggling and very straightforward. Arturo was an amazing advisor and was great at communicating.

Brought my 2015 Odyssey in for an oil leak. Was told the rear valve cover gasket was leaking. I explained that the valve cover gaskets where just replaced two weeks ago. I was told that the gaskets where not Honda parts and the only action was to replace the valve cover gaskets with Honda parts. The gaskets where replaced. A week later the car is still leaking oil. I brought the car back and was told that a spooler valve sensor was striped and leaking. The spooler valve would need to be replaced. When I showed concern over the cost to repair this oil leak. $750 for valve cover gaskets then over $1200 for the spooler valve replacement. I was told that he would try and get a better price on the valve replacement. When I picked up the car I was charged full price. I don't be leave the valve cover gaskets where bad to begin with. Even if the gaskets where bad. Why didn't they test/check for oil leaks after the gasket replacement and find the spooler valve leak. I be leave the spooler valve was the problem all along not the valve cover gaskets.

I came in for an oil change because I still had one free service on my maintenance package. However when looking at my receipt I notice that I was charged. Maybe someone can give me a refund.

This was my second service with Gregg Chessborough, and everything was taken care of in a top-notch and timely manner. No complaints, I'll continue to work with Gregg for future service needs.

Greg does a amazing job with excellent service and great knowledge

John was kind and helpful! I feel like I can trust their recommendations for keeping my car properly serviced. Service is pretty fast.

My wife and I had a fantastic experience with Eddie at Auto Nation! One of the best truck buying experiences we’ve had.

Everything was done pretty quickly. The paperwork was done without hassle, and the customer service was up to standard. Would recommend buying from Auto Nation.

I’d been looking for a specific car for a while. When I found it at AutoNation Honda, it was still in servicing. Since it was safe to drive, they brought it out and let me test drive it. Since I’m from the Phoenix valley, the salesman was even willing to meet me part way when my car was ready. Thanks, Assad and AutoNation Honda.

Took my 2022 Honda HR-V to Autonation at the Auto Mall in April to have it serviced prior to a summer trip. John Beeman greeted me promptly and we went over the multi-service inspection I wanted done. After an hour, the car was finished, the service that was performed was explained and the auto mechanic (Alex Vaught) also popped in to see if I had any questions and assured me that the car was in excellent condition for the trip. Everything was efficient and done to my specifications. These folks do a great job!

I had a great experience getting my car serviced. John Beeman goes above and beyond to give great customer service. I received excellent repairs

I needed some major service on my 2011 Odyssey van. John, my service advisor, was very helpful to explain everything and ensured I was kept informed on status over the two days they had my car.

Excellent service department

My son's PT Cruiser was on its deathbed and unfortunately, he had to get another vehicle in this car market. I helped him by searching online for preowned vehicles at new car dealerships. While all of the dealerships in Tucson had a few options of cars priced under 15 k/under 90 k mileage on their websites; after calling them it turned out that most of those cars had been sold. So timing is important and having an incredible salesperson is everything! When I contacted AutoNation Honda regarding a 2014 Kia Forte, Frank reached out letting me know they still had to do the inspection. As soon as it was available, we stopped by AutoNation Honda and Frank showed us the Forte - the next day my son purchased it. The car market is horrible now, but having Frank and AutoNation Honda Tucson Auto Mall helping us made the entire experience much better. I highly recommend AutoNation Honda and their salesperson Frank.

All work exceeded expectations and was done when promised

The process was fast and easy. Our sales rep went above and beyond to meet our needs. The follow up calls and emails are appreciated as well. The car is fantastic! Exceeding our expectations.

They're honest and most capable. Recently, I replaced a set of tires that had been on the car for a number of years. Those proved to be the wrong size for the car (installed by a tire dealer), so I got the right ones this time. Drives better. Over the years the same thing has happened, something is done wrong elsewhere and Auto Nation as to make it right.

All my daughter wanted was an oil change. Now we constantly get letters and emails trying to sell an extended warranty. Called the warranty company to get those stopped, but seems kind of "trashy" and not what we'd expect after going to a dealer for service.

people were knowledgeable and helpful. Aaron was our salesperson and did a find job. we had a few glitches but they were taken care of to our satisfaction

All my daughter wanted was an oil change. Now we constantly get letters and emails trying to sell an extended warranty. Called the warranty company to get those stopped, but seems kind of "trashy" and not what we'd expect after going to a dealer for service.

John Beman my service advisor was great. he got me in and out in a very timely manner without an appointment. They even sanitized my vehicle after they were finished. Great jobs guys and thank you

Alex was very nice and was able to explain everything, great customer service

Service personnel were courteous and prompt. They addressed all issues quickly and finished in the time frame they provided on arrival.

Had my CRV serviced. My service rep Tredell Cummings was great. Had my second oil change for my CRV, Service Rep Arturo Rodriguez did a great job .He got me out on time and explained everything.

Fast, friendly and efficient service. Alex was awesome! She kept me informed with the service items needed and still let me use a 20% discount that ran out two days prior. Nice to have new brakes. Car runs perfectly!

Very smooth process from meeting salesperson to test drive to paperwork. All persons dealt with were very friendly and knowledgeable. Professional and made me feel welcome.

My current experience has been my best one so far. I generally come here for my car maintenance and have had a few visits that didn't go wonderfully. But I was very happy with my recent visit. John B was friendly, informative, and honest with his wait times. He did great with communicating through out the day and checked in on me to make sure I knew a car could be sent for me whenever I was ready. Thank you again!

Absolutely phenomenal buying experience here. Ordered a '22 Civic several weeks ago and our salesperson kept us up to date consistently on manufacturing date changes and updates. Finally was able to pick this up for my daughter the other night and the process was extremely fast! Our salesperson, Eddie, is extremely professional and genuine. He took the time to involve her, even though it wouldn't be in her name, to show her features, etc. of the car. Even the finance process was easy, smooth, and fast! Overall, great experience here and will be back for future Honda purchases!

helpful, reasonably priced

Well this was my third Honda purchase, the first two were CRV's and this time I purchased a 2022 Pilot. Pat was the salesman and he was great! I also met several other sales people and the final closer who meets with you to sign paperwork. I must say they were all very nice and also very accommodating. I have gotten all the service done at Auto Nation also and I've always been very happy with everything.

On April 8 morning I had a service rep named John B. who lied to me about the price quote for wheel alignment. The price for the wheel alignment he told me over the phone $10 with coolant flush $165, but changed to $99 for wheel alignment when he asked me to sign on the service agreement. I told him this is not the price you told me over the phone. I still remembered he said that "It is not much of a price to do wheel alligment" when I verified the price on the phone. I told him I need to cancel this service & I walked out. No follow up from Customer Service Experience after this. At that time I really wanted to speak up to a manager. Avoid John B. to be your service representative.

Bought a 2010 Chevy Suburban at Auto Nation Honda in Tuscon, AZ, on Wednesday last week, using the CarGurus app. Dealt with Bob and Pat on the phone, nailed the truck deal. Provided evidence of the air ticket to hold the truck for Friday. Pat picked me up at the airport in Tuscon. The heavy duty truck was flawless, super clean and ready for takeover. Paperwork was ready for sign offs, electronically. Vincent, the financial guy, Bob and Pat (sales) are super nice guys and trustworthy! Full gas tank provided, my wife and I headed back to Minneapolis, Minnesota, without any truck problems. Awesome truck experience so far! Definitely, recommend these guys to anybody looking for new vehicles!

Fine service. Quality work.

we had a good experience with the service of the car.

A friend helped me find the car of my dreams and it happened to be at this dealership. The price on the car was fair, but the value of my trade-in (2010 RAV4-6 Ltd loaded) was on the low side and then $780 was deducted for tires (plenty of tread left.) I decided to take the deal anyway and Robert Jr and Joe were very helpful to make it happen. A few days later I saw my trade-in advertised at a very high price and in the detail pictures was a picture of one of the wheels and the tire was the ones I had on the vehicle which were supposedly bad. I feel I was taken advantage of on the trade-in credit and then if the vehicle was being sold with the "bad" tires I had been docked $780 for, I was extra unhappy. The general manager actually called me (3/28) to explain and left a message. I called him back (3/30) and indicated I wanted to hear an explaination but he never called back. They kept pressing me to do a review and here it is.

I bought a 2007 hybrid Camry from auto nation. Sales team was great. A few days later my check engine light came on and I was upset. I had no warranty on the car so figured I was out of luck. I took it to a hybrid shop and was told I would need a new hybrid battery just a bit over 3k. I dropped the car off and left a bad review on auto nation. Paul the general manager reached out to give him a call. We spoke on the phone and I love never had a general Manager willing to help out even though he didn’t have to. I had no warranty on the car and he doesn’t owe me anything. He told me I should of reached out before I took it somewhere else and he would of done a lot more but what he offered me was more then fair and I’m extremely grateful for his customer service. Please reach out to Paul if you have any issues even if you think they won’t do anything. By far the best customer service and support from a manager I’ve ever experienced. Thanks again Paul

Friendly service, and the coupons for oil changes are a big help.

I decided I would call the dealership to check on availability after sending an email inquiry a few minutes prior but before I could call, Carlos was reaching out to me. We made an appointment and later that day I bought the car a great buying experience. The GM BOUHGT ME LUNCH when I mentioned I was hungry. Ty auto nation!

Their service is the top notch. All the representatives and mechanics are really helpful.

I was treated with the utmost respect from the employees of AutoNation Honda, they helped me with getting a New truck at a decent price. I will definitely go back for any future purchases. I highly recommend others to check out the selection and meet the people that work there. AutoNation Honda you have my thanks.

When I first purchased my car and I dealt with the service department at AutoNation Honda, I left them a glowing review. I don't know what happened there, but I will never, ever go there again. All of the original service Personnel are gone and have been replaced by inept, unknowledgeable individuals. This is the worst service department I have ever encountered in my life. Not only do they not listen to you, they have no knowledge of the cars that they are servicing. Normally, I NEVER argue with people because it is a waste of time. But this time, I was forced into a huge argument with the service advisor because he was giving me information that was incorrect and he would not even listen long enough to be corrected. I even called the general manager and left a message, as well as the sales department and told them they needed to go and educate the service department on their vehicles. So, not only did I not get the problem resolved that I was having, I was also insulted and told that I didn't know what I was talking about. This used to be the best Honda dealership I had ever been to, but now it is, by far, the worst. Never again. I wasted 4 hours of my life and got nothing accomplished.

I love this Honda dealership. It is easy to make an appt for service online or by phone and my appt was for a couple of days later after I called. They explained everything they did, were friendly and courteous. I always take my car there. My service manager, Gregg Cheesbrough was very thorough in going over the needed deposits and what was done.

Pat contacted me after I inquired about the car and met with him at 9am and by that afternoon I was signing papers. The experience was professional and pleasant. Sadly I couldn't pick up the car until the following Thursday due to windshield replacement and new tires. Fine. Until I inquired about the 5 day return policy/guarantee. I was told that it expired before I even took ownership of the vehicle! "thats just the way it is", is what I was told. The manager gave me an unofficial 4 days over the weekend until Monday. Whatever. I feel like I was just being appeased at this point. There are other issues that need to be taken care of and have yet to be contacted. Ive had no follow-up from #AutoNation other than spam emails asking for reviews. My calls have not been returned either. I feel like if a customer is purchasing a vehicle in these turbulent times, the experience should be stepped up and shown some appreciation. A large purchase requires a certain level of customer service and that includes after the purchase. Receiving zero follow-up is very disappointing. Do better #AutoNationHonda #autonationtucson #autonation #usedcarsales

Excellent service overall. I had a number of issues including routine maintenance. Greg Cheesbrough did a great job as well the crew overall. Unfortunately pack rats have chewed through wires for front airbag sensors so I will have to go back for further service but Greg did a great breakdown of costs prior to the work, which was a very accurate estimate, so I have a good idea about the cost for the next service.

AWESOME DEALERSHIP-----SUPER GREAT HELP----THANK YOU VIC FOR ALL THE GREAT HELP----DANIEL WAS AWESOME---YOU GUYS HIT IT OUT THE PARK---MY NEW BEST DEALER!!!!!

Helpful people. I was able to find a car within an hour and only had to wait around for half day while all the paperwork was filled out. I'm still waiting on a missing part but overall great.

Service tech was terrific!

Had a good experience at AutoNation, it took a while as usual but everyone was friendly and not pushy at all. Ended up with the vehicle we wanted and would recommend going there to others.

The car buying experience was smooth and efficient. Our salesman, Pat, did a great job and took a lot of time with us.

Entire staff was extremely rude especially the manager and the general manager…I’ve never had bad service ever like this when I purchased a car ..they were really condescending and disrespectful and I don’t recommend purchasing a car from them !

I bought my car from here and go for my service updates and the staff is always so nice and helpful! They’re always so quick for my services too I never wait long and always super easy to schedule appointments. Couldn’t ask for more helpful people

I went in with some questions about my hunsbands car we had just purchased and I've never seen a worse environment in my life. Staff is extremely rude and not helpful at all. Both regular manager and general manager are the rudest people I've ever had to deal with instead of being apologetic or understanding they were rude and condescending. I'm truly disgusted by the work ethic of these so called "professionals".

Extremely rude management and would not own up to mistakes. All me and my family wanted was an apology and the general manager said “absolutely not” and would not own up to the fact that his workers were extremely rude. His ego was hurt too much that he couldn’t simply say sorry for the confusion we’ll have the fixed for you. Management is just overall extremely rude and condescending

My 2020 Accord suddenly started vibrating really bad while slowing down. I brought it in and Scott (I think he's the manager) and Alexandra were incredibly professional and explained everything. I was in and out in under 2 hours, which was impressive because they were BUSY! Great service, will definitely come back and will definitely reccomend them to my friends and family.

Brandon was my service advisor and he was excellent. My technician was also excellent. Highly recommend this dealership for service. John was my service advisor 3.29.22. He was very helpful and took the initiative to show me how some of the technology works. Continue to recommend.

I needed a car and having to get one in these turbulent times was not ideal. However, after finding the car I wanted online late on a Friday, I was contacted by text on Sat morning. By noon I was in the car taking a test drive with Pat. Everything about AutoNation Honda is professional. I had taken my mother there a year ago and they treated her extremely well and respected her 'old school' ways. I digress, I decided then and there to make the purchase and pay cash. I was told there was 5 day guarantee if I wasn't happy and could bring it back for any reason. Cool. There were some cosmetic issues that would have to be addressed, but I could pick up the car in the next few days. I picked up the car on the following Thursday, which is past the 5 days from when I signed for it. Needless to say, I was given a 'verbal' that they would honor "4" days from when I physically took the car to return if I wasn't happy. A little unprofessional, I thought. Its been a few weeks and I have not heard from anyone, considering I still need bodywork to be done on the car. I understand the hold up of supply issues currently, but keep me in the loop. My purchase, is as important to me, as your profit is. Edit: I called twice and both times my salesperson Pat and the sales manger Paul were not in. It's been nearly 2 months since my purchase and have had ZERO. ZERO follow up. I find this really disconcerting especially when there are issues with the vehicle that were to be taken care of by Autonation. Already leaving a bad taste in my mouth with the feeling of buyers remorse. Not because of the car, but because of the experience. Sorely disappointed. Especially since I had a bad experience test driving a vehicle across town days before. Hoping this is made right at some point, but i know as time goes by the chance is less and less.

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Great experience...my salesperson Daniel was great.

Service required was explained in detail. Clean and comfortable waiting area.

Angel is awesome! Very kind! I bought a Honda HR-V and it was the smoothest experience I have ever had at a dealership. All the employees there were awesome and nice! Will definitely be buying from them from now on!

Great atmosphere. Sales and service is amazing.

All of my experiences at AutoNation Honda Tucson Auto Mall have been pleasant and professional. Team members are courteous, helpful and efficient. The customer waiting room is comfortable and stocked with complimentary snacks and beverages. Service items were explained fully and I was in and out on time as promised.

The customer service at AutoNation Honda at the Tucson Auto Mall is awesome. Whatever problems you have, service people like Mr. Cheesebrough are able to take care of it with utmost patience. I was given special treatment for my special problems. I was given a ride back home and then brought back to a car that drives like new. Thanks, Mario I had a radio installed and Charles Sobota took care of all the details and the service was remarkably fast. They took me home and picked me up. The service drivers were very courteous. I recommend Auto Nation Honda because they are definitely the BEST! I just had more service at Tucson Auto Nation Honda. As usual the service is the best! AJ the service representative, Mike the Service Administrator and Jonathan went overboard to provide the over and above great service. You can always depend on this team to get it done. Allison took care of my car and Mike helped out too. My car is running great because of your great service! I had an appointment in the morning, but then my battery was dead. I tried calling the dealership to tell them and I had the worst time trying to get through on the phone. The reason is that Auto Nation Tucson does not have enough employees to provide proper phone service. The mechanics and service managers did do the job after I had the car towed in. This time Gregg took care of me with excellent service and replaced my power steering pump. Mr. Beeman was very efficient and provided excellent service. It was busy.

I arrived at Auto Nation about 4:50pm needing my battery replaced. No appointment, the car had failed to start shortly before, and I was supposed to go on a driving trip the next day. To my surprise, Chas, the service rep, got the battery replaced and I was on the road in about an hour. Amazing service!

The worst place to buy a car. Recently my boyfriend bought a car. Its a 2019 honda civic and a really nice car don’t get me wrong. He put a 7,000 dollar down payment he specifically said that money was for a down payment. The staff did NOT use that money towards a down payment and put that money towards something else entirely (which he wasn’t told about) so now we’re out $7,000. When confronted about it the staff was incredibly rude. They were no help and they were extremely unprofessional. I would definitely not recommend buying a car from this dealership. Now my boyfriend is stuck paying over 30k for a car he was told he’d only pay about 22k. Shady business for sure. Don’t come here unless you want to lose money.

I first started my search for a vehicle at the location at 22nd street, that location was horrible no customer service attended me and the person in the front basically said we don’t have what you’re looking for and watched me walk out not attempting to help me. I then went to the auto mall location and my experience was wonderful. Very professional and open to guiding me to what I was looking for. I leased a 2022 vehicle the same day and most definitely will return for future purchases.

Above average experience! They handled my CRV for its 15,000 mile checkup in under two hours. The only negative was the unexpectedly high bill.

I recently lost my husband and this was first time buying a car on my own. There was a misunderstanding about a feature the salesman and I both thought was in the car. Once I had the car home and was trying to learn how to use everything I discovered that feature was not there. Paul, the general manager paid to have the problem taken care of. The salesman, Joe, went above and beyond to make sure everything was just right on my car. This dealership is an honest reliable place to purchase a vehicle. Absolutely everyone I have dealt with has been friendly and professional.

It was a prompt and good service.

The team at Tucson Auto Nation / Tucson Auto Mall were amazing and very nice to deal with. I took my 2012 Infiniti FX35 in to sell it, and they gave me a good deal and it was very fast and I was in / out within a couple hours Thank you Auto Nation!!!!

Will definitely get our Honda serviced here again. No pressure service. Staff was very friendly and service was fast.

The experience was quick which I appreciated since i came in from out of town. I did wish i would have been told to contact my credit union before hand so that would have been taken care of before getting there. Would have saved us at least an hours time. And i was told it would be 21,500 for my truck but after the paperwork was done it said 20,500. Would’ve been nice to have been told that the amount had changed.

Always great no matter which advisor helps me. Consistently awesome.

We always get our services done at Auto Nation. Making appointments is really easy. I never feel pressured to have extra work done and the work is always complete in a timely manner.

By far the best car buying experience I’ve ever had. Not only did they give me the highest trade-in offer, but they worked with me on multiple different payment options. The entire staff was personable and made me feel at home. I’ve already recommended them to multiple friends and acquaintances, and will continue to do so.

Our car buying experience was great! Everyone, especially Angel our sales associate, was great to work with. I never felt hassled, rushed, or pressured. I was really dreading going through the car buying process, but he made it very smooth and as relaxed as it can be. We will definitely go back with further car buying needs!

Excellent Service with John yesterday

I was greeted immediately and met by Gregg. The maintenance was reviewed as always. Gregg gave me a possible time frame of completion of work. He reviewed how I could use the available facilities, including getting coffee. He gave me updated progress . When my vehicle was ready he reviewed again and had my vehicle pulled up and waiting. The service is part of the people who serve. It was as always excellent service. Thank you, Linda

The staff were great. The cost of the service is getting too high and I may look elsewhere.

Came in for an oil change and electrical diagnostic. Had an appointment and was out in 2 hours as they had to replace my battery which I expected may be needed. They were prompt and professional.

Salespeople, finance, support staff were all super nice, no pressure, valued my time, and really nice. Felt like a blast from the past with all the convenience of the internet to make the experience even better. Highly recommend them to you if your in the market for a car or truck.

Had good experience. The 1 price was different. Was expecting and wanted to haggle on the price. Overall a good experience.

Great service and communication with customers

Had my service done and it was done much faster than expected. Took care of everything that needed to be done. No surprises.

Really nice people to work with. Our sales guy (I think his name is Robert) really worked hard to make everything as smooth as possible for us.

I had the absolute best experience at AutoNation Honda! Alison was knowledgable, helpful, fun, professional, and a genuinely great person during my car buying experience. She listened to everything I wanted, and showed me everything available and kept my budget in mind. During the finance portion, Richard was very thorough and professional, and explained everything. Thank you for all of your hard work and help!!

This is written by Kens wife, Helen. We have been using your facility for many years and have never had a problem like the ones We had 3/9/2022. Changes were apparently made on the radio and there is a black shoe print on a grey one the driver’s side near the door. This is disappointed to me because I feel this is avoidable.

Scott Evans provided great service, efficient and timely as well as answering questions about my 2021 Ridgeline. Thank you Scott for awesome service!

Took in my car for a oil change, in order for them to access the oil pan and oil filter they MUST remove the body splash guard.. as I left autonations I got on the freeway as I normally do and the body splash guard came off!! Two bolts were only holding it! It damaged the bottom of the front bumper, the paint the body guard itself!!! I’ve called autonation a total of 7 times today and all I get from everyone that answers is “I will let my service manager know, and he will call you at his earliest convenience!” Worst experience ever, I take car of my Car like you have no idea! Autonation is and was my go to but I will be taking my business elsewhere.

Good service

Excellent service - clear explanation, polite and rapid.

My first visit to AutoNation Honda was for a significant service to my 2015 Pilot. Moved here from Virginia where I bought my Pilot new from Chantilly Honda and where I had my previous services completed. I was treated with the same respect and professionalism by Scott and his associates. I recommend them highly.

Took in my car for a oil change, in order for them to access the oil pan and oil filter they MUST remove the body splash guard.. as I left autonations I got on the freeway as I normally do and the body splash guard came off!! Two bolts were only holding it! It damaged the bottom of the front bumper, the paint the body guard itself!!! I’ve called autonation a total of 7 times today and all I get from everyone that answers is “I will let my service manager know, and he will call you at his earliest convenience!” Worst experience ever, I take car of my Car like you have no idea! Autonation is and was my go to but I will be taking my business elsewhere.

They repaired my car quickly and with no hassles allowing us to continue our vacation with a minimal disruption. Highly recommend.

I have purchased dozens of new and used vehicles from dealerships or car lots.Honda Auto Nation of Tucson is the easiest and most relaxed dealerships that I have ever had dealings with. I was very impressed with the amount of work that they did on a used car to make sure that it met spec and would not have any trouble.

Allison and the rest of the team were really great and they made my experience awesome.

Good, except that now my instrument panel has the message "Oil 100% filled" or something like that and I cannot get it back to the message of how much range I have with the current gas level. Julie in Customer Service says I can bring the car back in. That is maybe ok although it is a 45 mile round trip drive. To me, it maybe requires just a call with a technician. I have tried pushing various computer system buttons. Doug Grev

Great prices no hidden fees or mark ups very easy to work with. I wish I came to Auto Nation much earlier. Will definitely buy here again.

I was the first appt for an oil change on a Friday. I was in and out in 45 minutes. I was relieved it was quicker than I thought I’d be there. Great customer care. Thank you!

Bad customer service): once they sell you a vehicle they are completely done with you. Don’t help you with service, options, no one to answer your questions. I would go back to Jim Click in a heart beat! Jim click treats you so good it’s unbelievable. Honda Autonation Tucson 1/10 do not recommend - “do not trust her” *Regina George voice* Jim click 10/10 recommend🤩

When I arrived at my appt, but other ppls drove ahead of me n they took them in. Good service.

Professional, Timely

Friendly and excellent service

In February 2022, I was shopping for a 2022 Honda Civic. I called all my local Honda dealers in New Mexico and found that they all had "market adjustments" and/or "dealers add-on's" that increased the price of the vehicle by $2,000-$4,000. I understand demand is high right now, but I was not willing to allow a car dealer to abuse this advantage. I called dealerships in Texas, Oklahoma and Arizona and found a fair and honest deal. Out of the four states I researched, I found the BEST DEAL at AutoNation Honda Tucson Auto Mall. Eddie Holguin at AutoNation was straight forward and e-mailed me pricing data on the vehicle I wanted. Upon my arrival to the dealership, nothing changed and the pricing is what I had originally agreed up. I was in-and-out in less than 2 hours without the stress of haggling for a better deal. Eddie was very professional and took the time to showcase the vehicle features and answered all my questions to my satisfaction. I will be purchasing my next vehicle from AutoNation in Tucson and I would recommend this dealership to my family and friends! Thank you AutoNation! -Fernando G.

BUYER BEWARE ! I had been going to this dealership for many years, for service and for vehicle purchase. At one of the service appointments, I had them check my burned out map lights. They gave me an estimate of $ 240, for “rewiring” with no other explanation. I got home and did some research, and ended up replacing the switches, for $ 15.00. I’m sure they won’t miss me. They’ll find another “victim “ to satisfy their financial goals.

Vehicle up for a recall on the hood latch and everything was done in a timely and courteous manner!

Great staff, very helpful repaired truck in a timely matter.

Not your average dealership. These folks don't try any of the old tactics. They are honest and to the point. We never felt pressured or rushed. The process DOES take time! This is not an Amazon Prime order. But our salesperson made sure we were comfortable, we were offered water and snacks, and kept in the loop the whole way through.

Very helpful and professional

Carlos was extremely helpful. We bought a very nice car that fits our needs perfectly at a decent price. AutoNation performed a recall software update promptly and efficiently. As always, very good service. Our latest problem was a dead battery. Gregg fitted us in his schedule despite the fact we had not made a reservation.

I had a poor purchasing experience. Took forever to get information gathered on top of the information that was given was not processed correctly, thus I had more people call me seeking for more information, two weeks later for the funding of the vehicle.

The process to buy a vehicle took long, very long. Then come to find out, they didn’t process the paperwork correctly. Not pleased with their purchasing process.

I’ve never enjoyed purchasing a vehicle before visiting AutoNation Honda. The respect and knowledge of everyone we worked with was honorable. I’m already looking forward to purchasing my next vehicle from them!

I visited the the service department at Auto Nation, Gregg Cheesbrough was very helpful an evaluation for the service needed on my Honda CRV. I will return and use his service.

when being serviced everything went as well as could be expected. We'll be back for sure.

Fast, efficient, and professional service at Auto Nation Tucson.

Surprised they were cheaper than Goodyear (AND TIRERACK) for tires!!!!!!!!! Such good experiences with this dealership’s service center. I only take my van here for service.

Had a safety recall visit to Autonation and it went great. Vehicle was inspected and parts changed as needed. Very happy about how this was taken care of at the dealership!

The staff was excellent. I worked with Pedro and he went out of his way to make sure I got the car I wanted at the right price.

The service department is friendly and efficient. The advisors explain all work performed and make recommendations but are not pushy. They give accurate estimates of time and cost. Very professional!

Prompt service with excellent estimations on time required for the service, good recommendations for services needed, best tire prices when compared with other tire sales outlets and competent service and sales staff.

Have bought many cars in Tucson. Easiest buying experience ever

No truth in advertising here, they will say anything to get you to show up. They dont have what they claim. After showing up I also realized they are the ones spamming you, and keyword spamming ad. I would not shop here again to save my life. Crooked oldschool used car scammers.

Friendly, honest customer service. Didn't charge me for anything I didn't need and want. Highly recommend.

My advisor John was very personable and friendly. He was patient when I had questions. He was knowledgeable and helped me get my android auto working again! Fantastic guy!

Dealership switched to a new computer system so things took a long time. Nevertheless, agent was helpful and job was completed.

The service rep John B. did not know how to operate the cruise controls on my 2022 Honda HR-V. Rather than ask for help he gave me miss information and changed more than one of my personal settings without my knowledge. A phone call to my salesman Matt corrected my miss using the cruise control. I now need to recheck all the personal settings.

They have a large waiting room. Your offered free bottled water and use of free coffee machine. There's also TV you can watch or tables you can use if you bring your laptop. I didn't have to wait long to get my car serviced.

Awesome service, quick, friendly!

I usually go there for my car maintenance. They did my oil change and tire rotation.

I was promptly greeted by John, who was looking for the car that I drive. Maintenance was a very smooth process and I was done much earlier than expected.

All I can say is that I was very happy with the customer service, and the effort that was put into helping my wife and I , we were able to get the car and time, I also want to say special thanks to Luis who was with us all the way he was very helpful compared to other places.

I felt like I belonged although they were busy. They knew just how to make you comfortable. no pressure. I'd do business .definitely again . it actually was FUN .

Gregg was great to work with to do some regular maintenance on my vehicle. The work was completed in a timely manner and they did a great job!

Incredible service and very friendly staff. We traded our car for a truck and got exactly what we wanted without any hassle. Highly recommend Thanks so much to Joe Gonzales!!

Bought a car there and paid cash but it took a very long time to process the transaction. It was a cash sale but it still took us too long to get the keys and get out. Then they had copier problems and I had to come back to get the finalization of paperwork. We have bought several cars in the past, some financed, and this was by far the most complicated and took way too long. Have taken the car in to get service and they did a good job. It was only a tire but they got on it right away.

The purchasing process itself was great. It was fast, quick and easy. I was offered several packages and given options. The service center experience however, was horrible. I made an appointment for a rear camera that had broken off the clip or whatever holds it in place. I arrived early and was told it would be two hours before he would be able to look at the car. Why bother making appointments if that’s the case? Employees were making negative comments about customers once they left the area and there was an overall lack of communication between us and the service process. We were not notified when it was taken in, the work that was going to be done with an estimated time, nothing. We had to keep asking on the status. Not everyone has that kind of time to wait without caring how long it will be. If you are in a customer service industry, understand what that means. Be professional, communicate, and provide the services the customer asks for. Not the best experience for my first visit after my purchase.

Really good service

Great truck! rides better than our 2016 Pilot. Check the reviews on UTUBE, the Tacoma TRD and Nissan Titans fall apart???Full time 4-wheel drive is great. This is a city truck not a rock climber or mud bogger.

Eddie was great to work with! He is great at communicating and keeping me up to date on the status of my car. He would text me with updates and I could text him with questions. It was so handy to have that open communication. Plus he went above and beyond. I had some concerns about how to turn off a notification (that could have been a deal breaker) and he researched and went out of his way to figure it out. He was able to resolve the issue and made me very happy! Plus he was very personable- he would joke around with us and made the experience a great experience. I can’t say enough good things about Eddie! Plus Charlie (the sales manager) was great too! I originally got matched up with a salesman that wasn’t very good so I worked with Charlie until Eddie came on (I was SO happy when my account went to Eddie). Charlie was super helpful and also went above and beyond. He had a “we buy” go through after 5pm on the weekend so we didn’t have to keep coming back. Both were super great to work with and I was very happy.

Service is always done fast, and all areas are checked well so I leave having no questions. If anything arises it is always handled professionally and efficiently

Pat is is my salesman he's very professional he responds quickly to any questions in text messages or phone calls. The entire staff at AutoNation including finance manager treated me very well. I will definitely be a customer of theirs for life.

I've been very pleased with the service I've received here. They take good care of my care and are honest about the work that needs to be done.

This lot specializes in lemonade…the sell lemons all day long.

Got in very quickly when called for an appointment! Right on it when I arrived! Major work done and accomplished much faster than expected. High quality service! Did a timing belt and the dealership insisted on doing the water pump, serpantine belt and idler all while doing the timing belt. Saved future visits with more $$. Asked for a loaner because of the anticipated time involved. No problem! Gregg Cheesbrough was my service rep and he was superb!

I came in with a emissions light on and they were able to get me in quickly and tell me what the issue was. Thank you!

I was having difficulty getting a replacement battery from the other Honda dealership in town. I called the AutoNation Honda service department and they were very helpful. They understood my concerns and they were able to get me in on Saturday. My Service Advisor John Beeman was excellent and the Techs inspected my vehicle and replaced the battery in about an hour. I will definitely be back.

Bob. Richard, Pat and the rest of the staff at AutoNation provided prompt, friendly attention. They quickly set me up for a test drive with the vehicle I wanted to see (no trying to push me to a more expensive choice), and there was absolutely no pressure. Everyone was helpful, kept checking on my while my paperwork was processing, and I appreciated the ability to look over the Carfax and inspection report thoroughly before making my purchase decision. It was a great experience, and I'll definitely recommend them.

It has always been a pleasure working with AutoNation Honda in Tucson. The service is great, very fast and has always been fair.

We had a gentleman by the name of John. He was very professional, courtious and helpful. He estimated that we would be waiting approximately 1-1/2 hours. He ask if there was anything he could do for us while we waited for service, and he checked backed with us to let us know where we were as far as the wait. We could not ask for any better service.

I made an appointment to see a used vehicle I was interested in online, and AutoNation Honda Tucson Auto Mall--unlike every other dealership I've dealt with in my life--actually pulled it off the web site, placed it aside for two days, and when I showed up to see it... it was REALLY there! The salesperson was tremendous, ethical and made sure I was satisfied with the condition of the vehicle. Dealing with the manager, finance, and service departments was a pleasure and all of their commitments to address my issues with the vehicle were completed faster than expected. AutoNation Honda Tucson Auto Mall has raised my expectations of the car buying experience at a dealership.

Alison was great to work with. She is patient, kind, and above all honest. She has integrity and will work with you, not against you. I would work with her any day.

Terrific experience with my Schedule B service appointment at Auto Nation Honda! Greg (my service tech) was welcoming, knowledgeable and timely with his service!!

I was looking for a Jeep and found one at Honda Automation I called and spoke to Joe Gonzales he said come on down and showed me a few, He was very professional, Joe did not push a sale he was more like trying to make sure this is what I wanted, no pressure at all, it was nice to go to a dealership without being pushed into a vehicle. Joe took care of getting me into the Jeep I wanted and his finance manager put the deal together and also gave me an extended warranty for the same price I was looking at, All in All it was a pleasure working with them.

We had to sell my mother-in-law’s car after her husband passed away. They worked with us and looked at the car and offered us a fair price. They were very caring and professional in their dealings with us and seemed to care about our situation. We are very grateful to Bob Navarro who took the lead on the deal and helped us so much. Thanks so much, AutoNation!

Smart staff, efficient and respectful of my time.

Amazing experience! Seth followed up immediately on my online inquiry. Auto Nation is aggressive and reasonable. They want your business! I highly recommend this dealership to give you a fair assessment of your vehicle. ✨✨✨✨✨

I was driving to Wisconsin and came in for an oil change on my CRV. I said this when I booked service. Nevertheless the reception guy was insistent that I needed brake fluid flushed and cabin air filters replaced. I am an older woman and he played on the fact that I would be driving alone across the country. I finally agreed to the air filters just to appease him. I had to wait for 2 hours in a small waiting room where NO ONE wore masks even though the sign on the door said masks were mandated. When I finally got my car back the service reception guy, Jordy, followed me out to my car asking me to rate him a 10. No way.

My service advisor, Greg Cheesebrough is always great! Very professional and helpful! Friendly!

Nice people, very friendly. I'll refer them to everybody!

The vehicle service at Honda Nation is just excellent. HOWEVER! THEIR SALES METHODS ARE AWFUL. Very high pressure.. constantly trying to close. Ask for GM if going to price a car and tell him NO GAMES. I'm looking into Subaru, Toyota and Masda

Watson, my 2011 Element, has found a new home at AutoNation. John Phelps treats him like family each time he comes, whether for an oil change or major fix after a road-rage accident. Just another great reason to love, and never leave, Tucson.

Excelente service from John Beeman. Customer service was great. I was really satisfied for his patients and explanation. Thank you

I forgot to post when I bought my 2019 Honda. We worked with a salesman online, and I told him exactly what I wanted - a Black 2019 Honda Civic without all the bells and whistles. Beautiful car, great price and a salesman committed to customer service. All of my warranty work has been done so well, and the technicians are helpful with recommendations. I completely recommend them without hesitation.

Very good service! Price was very reasonable, i had my car’s oil change and transmission fluid change and it took only less than an hour. They have complimentary water and coffee if you opt to wait while your car is being serviced. Thanks to Gregg who was my advisor.

I’ve been bringing my car to Gregg Cheesebrough for many years now. I feel really comfortable going over needed work & options available. I have a 2015 model car and it has been running well all this time. Of course, like anyone, I sometimes wish mechanical fixes costed less. But, I have confidence that may car works each time I use it.

Easy to schedule and good service when I arrived.

SMOOTH AND FAST!

A great place to look for a pre-owned car! Everyone I talked to were extremely friendly and helpful and not pushy at all! They helped me every step of the way and worked around my crazy work schedule! I would highly recommend looking here first when looking for a car!

My experience here was very pleasant. Yes, it took forever, but everyone I dealt with was polite, professional, and helpful. They did everything they could to work with me and my stipulations. At the end of the day, I left with an awesome car that I could afford. They even gave me some extra cash for my trade in. I also didn’t feel that they were trying to take advantage of me because I am a woman. I highly recommend this dealership.

In and out quickly for regular maintenance. Here an hour REALLY DOES mean 1hr! Friendly people who know what they are doing-Love that ❤💯💥

They were professional and pleasant. Explained things well.

It was an incredibly easy process to purchase a new vehicle from AutoNation Honda. Eddie was so kind and I appreciated that he doesn't have a pushy demeanor. I was updated throughout the entire process while the vehicle was in transit and felt like I was in good hands from beginning to end.

Very friendly and explain what need to do the service

No cars there wast of time

Frank helped us purchase the exact vehicle we wanted!

Able to fit me in right away and quickly took care of the issue. Thanks!

Service was quick. Everything was done in a little over an hour.

Excellent customer service. Fast and easy way to sell your vehicle. Are willing to pay top dollar. This is my second vehicle I have sold to auto nation Honda

I went in to see if I could have someone check a problem on my new to me Honda Element. My key fob is not working and causing the lights to randomly blink. I waited 25 min to talk to someone who was needless to say not the nicest guy. He went out to my car and came back in and said nothing was wrong. I told him again I needed a new key and fob. He said good luck with that. We have no appointments until after the new year. Make an appointment and come back at that time.

Called ahead about a car and was told they would "hold the keys for us". We get there and someone else has the keys and are taking it for a test drive. So after driving 1 1/2 hours we didn't get the car

Gregg was exception in all aspects of the service I received! I will return as a client of Auto Nation Tucson and request Gregg.

Scott and Brandon are great. They always explain well what needs to be done and have great customer service.

Bob, Scott and John went above and beyond to help me out, through providing great and timely service.

Had our regular service. Every thing was great as always!

First class in all respects. .

Everyone I’ve felt since the beginning has treated me w/ kindness and done above and beyond all they can to help me out. Well appreciated.

very professional. great place to buy. Ask for Joe Gonzales to be your sales person

I purchased a used Honda Fit from AutoNation Honda Tucson on AUGUST 5, 2021. It is now November 4, 2021 and I still do not have a license plate. I was issued a temporary at the time of purchase, but it expired in the middle of September. I contacted the DMV and was told they had not received completed paperwork from the dealership. I went back to AutoNation Honda and they blamed it on the DMV, but issued me a new temporary registration. This second temporary has now expired and again the DMV says paperwork from the deslership is incomplete. I am not happy and want AutoNation Honda Tucson to get this fixed!

Great service. I was able to work on WiFi while I waited

It's a very friendly and customer oriented dealership.

Very friendly. Explained the process. I was able to relax in a quiet corner. My representative went through the report from the mechanic. I was very satisfied.

I've been going to Autonation Honda for service and vehicle purchases since it was Dobbs Honda in the 1980s. Because of the great service I have received over the years, I routinely take my Hondas in for regular maintenance at Autonation. I'm a longtime, loyal customer. On a recent visit for maintenance, however, there was a misunderstanding about the level of service I requested. After discussing my concern with management, the general manager and lead service advisor were highly responsive to my complaint. They wanted to make it right and they did make it right - above and beyond what I expected. The Autonation service department is all about excellent customer service and satisfaction. I feel management not only satisfied but amazed me with their attention to my concerns. Thank you Paul and Scott for your outstanding response.

Service technician was very helpful to get an unexpected road hazard issue for my tire taken care off. Warranty covered the new tire and the service to replace it.

I did my car service in Auto Nation Honda Tucson. Mr. Gregg Cheesbrough was my service Manager. He was very helpful and friendly take care of my car very well. Thank you so Mr. Gregg C.

We purchased a new vehicle from AutoNation last year, which arrived from overseas in November 2020. One thing my wife really wanted was "Apple Car Play," and she was very clear about that with AutoNation prior to purchasing the vehicle. Unfortunately, this feature never worked properly, from the very beginning. Due to apparently unsolvable technical issues (we found out we are not the only ones with this problem), and even after lots of time spent with the car in and out of AutoNation's shop, we were finally told by AutoNation in August 2021 that they couldn't fix it, and that our only option would be to go through an appeal process with Honda headquarters. Imagine going to a store to buy a television, and when you get home the TV is not working. You take it back to the store, and instead of helping you, the manager says, "Too bad for you. Guess you'll have to contact the maker of the TV." Of course, that would never happen. But that's what we got at AutoNation. They were nice about it, but that's the best I can say. Could they have offered to pay for a new audio system? Yes. It would have cost them $400-$500. But instead, they made it our problem. So instead of securing a loyal customer, they alienated an entire family. And we'll be spreading the word, as I'm doing now.

All I can say is WOW!!! Joe, Richard and Charlie were awesome! Their customer service in purchasing a car was GREAT! Don't get me wrong it still takes hours to buy a car, but they do their best to make sure you're not ignored throughout the process Of anyone needs to buy or even lease go ask for Joe at Honda auto nation in the Tucson auto mall.

Their service rep Tredell was most helpful. After calling several times the previous day to find out how long the recalls would take to fix, no one called me back. Tredell found out as soon as I got there so I could call home and let them know.

Professional, accommodating

9.1.21 update: I went back to the dealership a week later because my car was still having issues with the alternator. I told the people the same thing. I believe that there is an electrical issue that keeps having my car kill the alternators. The mechanic said to me again, "oh, you need to have an OME alternator because that's what's causing all of these issues." At this point, I just needed to have a reliable car again, so I paid $650 to get my alternator replaced with a different aftermarket alternator because there were no Honda alternators available. After he replaces the alternator and I pay, the mechanic comes in and says that "there is probably an electrical issue because the output wiring was kinked and that may need to be replaced." Like you have got to be kidding me. I have said from the beginning that there was an electrical issue, but the mechanic was hellbent on having me pay for a new alternator. The mechanic said that he unkinked the wire, so that shouldn't have any more issues. However, when I got home after having a NEW alternator replaced and checked the alternator myself, it was reading at 12.3 again. I have paid a grand total of $825 so far, and I am still having issues with my car because their mechanics would not listen to me when I said what the issue was. I truly believe that they are dismissing me because I am a woman. I would never recommend this place to anyone. However, I'm unfortunately stuck with continuing to go back to them because I have already sunk so much money into them. If you're having issues with your Honda, go anywhere else. I'm new to Tucson, and I thought going to the dealership would be my safest option, but I can tell you that is not the case. 9.3.21 experience: Quick ways to spot that a mechanic is out to get you for your money: Before they even tell you what is wrong with your car, they come out of the gate saying that you need new tires and breaks. Side note, I bought brand new tires less than ten months ago. I scheduled my appointment because my Civic has eaten 3 alternators within the last month. I figured that there must be an electrical issue because there is no reason this should happen. So I went in for my 7:20 AM appointment to figure out what was wrong, and 3 HOURS later, and with $175 out of my pocket, I was told that I needed new tires, breaks, and a honda specific alternator. What gets me is that my car passed the alternator test, but I would need to get an OME alternator even though my car passed the load test. I was then told that the mechanic didn't find anything wrong with the electrical, but they "charged the alternator." For those unfamiliar with cars, "charging the alternator" is not a thing. I am so upset that I had to pay $175, and I still didn't find out what was wrong with my car, and I was given wrong advice on the actual issue. Since I have a Honda, it would be best to go to the dealership to figure out what was wrong with my car. However, that was not the case. Therefore, I would not recommend this shop to anyone.

My experience at The AutoNation was amazing! My situation was incredibly sticky so when I walked in I was so stressed out. Pat kept telling me it was okay, he was going to help me get a car. He helped me find a reliable car with absolute ease. When I left I felt so much better and I love my new car! Everyone was extremely nice and very helpful. I’d recommend this location to anyone!

Great buying experience and service. They push too hard on warranty purchase even after you say I don't buy those and no 3 times!

Recently bought a hrv from Daniel. He was pleasant to work with, not pushy and was very accommodating!! Thank you!!

We recently bought a 2021 Honda Pilot from AutoNation Honda. Our experience at the dealership was very good. Our salesman was laid back, not pushy, and accommodating. Bob Sr. and the sales team made us feel comfortable making our decision - there was no pressure. We spent several hours at the dealership. Although we came with some knowledge about the Honda products we were interested in, Bob and the team patiently answered questions, and allowed us generous time testing the vehicles on our own. Once we made our decision, the finance folks expedited the sale, making our purchase smooth and timely. And having bought our beautiful car, we were invited back to the dealership for a tutorial (with Bob Jr.), patiently explaining all of the electronic bells and whistles that came with our vehicle. Our experience throughout has been positive and we would recommend AutoNation Honda Tucson Auto Mall for anyone interested in purchasing a Honda.

Staff very professional but waiting almost 2 for a scheduled oil change and tire rotation seems a little long

Ros is the best salesman ever! He listens and delivers! I bought my almost new Honda HR-V back in September and came back again in August within the same year due to, you guess it, someone wrecked my car and I ended up with a brand new car directly from the manufacturer for the almost exact price I had before as well as another HR-V in the exact same color! Need I say more! Nope! I'm one happy lady! -Queen of Purple & God's Car!

As much as I love my HR-V, my recent experience with the service department was not a good one. My appointment was a recall and required a software installation. My service rep said my wait time would be 1 to 1.5 hrs. At the 2 hour mark, I was told my car would be ready in 5 minutes. After another 15 minutes passed, my service rep was nowhere to be found and my keys were on his desk. He had gone to lunch. So unprofessional and disrespectful. Apparently my time is not valuable, only my money. So, no, I don’t recommend.

Service and professionalism was fantastic! I had an oil change, tire rotation, and my radio fixed fr a safety feature after changing the battery. I'll definitely be back!

Love my CRV and they were so nice to work with

I have used this Honda facility since buying our car in 2004. Mike Pescatore has helped me for many years. I’m a Senior citizen and widow so his guidance, I can never repay.

That was the best experience I’ve had purchasing a car. Everything was done quickly and I got exactly what I wanted!

Friendly, helpful staff. Went above and beyond

Spent more than 1 hour and half hour for just an oil change and tire rotation. I will never return to get any other service done at this location. Brandon Lee, the Service Advisor was great though.

Poor service! Had a 10AM appointment for an oil change and the service tech said it would only be a short wait. The service on my car didn't even begin until 11:30AM!!-this being after I was told it would be ready in about 10 minutes at 11AM. A lot of misinformation and BS. The service manager finally took care of this situation. When I was handed my keys, I wasn't even told where my car was located in the sea of Honda's. Won't be using the service at this dealership in the future.

When I got my Ridgeline back it smelled like smoke and I don't smoke and no one ever smoked in my truck. I called them and left a message but no one returned my call. Not sure if my truck was smoked in or the person who was in it smelled of smoke. Not happy about the smoke!

Mario worked very hard for us and we were very pleased!

I took my car in at 8:40 for my appt and was told it would be done by 10. All I had done was an oil change tire rotation/balance and a wiper blade replaced. At 10:20 I hadn't heard from the service department about my car so I went up and asked what was going on, was told I will go check. At 10:30 he finally got up went outside came back in and said "oh, good news they'll be done in 30 minutes bad news they are balancing all the tires not just the one that I asked them to do so we won't charge you for the other 3 tires. My bill for rotation $44. Well at another local tire shop balancing is $10/tire so either billed for it or price gouging if is $44 a tire. I even called back later and asked how much tire rotation balance was and was given a whole nether price. Not offering rides home anymore so I was waiting (Thinking I would be home by 1015) it was very frustrating because I had company arrive at my house at 1030. They had to sit outside my house in the heat waiting until I got home as didn't leave dealership until 11. Overall everyone unprofessional, nobody seemed happy I've been going to this dealership for many many years and a lot has changed and not to the best

Always an excellent experience when dealing with the service department.

The service was good. I would highly recommend that AutoNation Honda get COMFORTBALE chairs in the service waiting area, especially with the number of people waiting. There are comfortable chairs in the main sales area but with the amount of people waiting, they need better chairs in the service area.

I loved customer service and all the staffs were very helpful.

Very good service, it was done on time, the staff was helpful and friendly.

Terrible, terrible service. I have been emailing back and forth with a representative on a car that I was interested in buying for 3-4 weeks. I built rapport with this person, Alison Lynch, and she was the only person who knew what I was looking for in a car. I set an appointment to meet with her letting her know that I was ready to purchase, cash in hand. She told me before my appointment that if I am late or if anything changes to let her know and that she would return the same courtesy. I get there for my appointment and she completely dismissed our appointment that we had set to help customers who just walked into the dealership. Needless to say, her lack of professionalism cost them a sale. I brought this up to the general manager Paul Peranzi, and instead of rectifying this unprofessional behavior, he completely ignored my emails, and raised the price of the quote on the car I was interested in, simply because I pointed out her unprofessional behavior. Overall a very bad experience, terrible management, would not recommend anyone go through this dealership. They do not respect their customers. I ended up purchasing a car through Precision Toyota, who had 100x better service and management than Autonation Tucson. Don’t ever spend money at a company who doesn’t respect their customers. Period.

Took HR-V in for a recall fix. The car sat outback for almost 3 hours before it was brought in for repair. The repair took less than 1 hour. 4 hours out of my life. ☹️

Great Sales experience with Pedro. Very knowledgeable, pleasant and good to work with

Professional and courteous! Definitely recommend buying a car there. :) I love my 2015 Honda CR-V!

Wonderful experience with Eddie being a tremendous salesman.

Frreiendly and competent

Chaz was excellent! It was all taken care of quickly!

I was pleased with service on my CRV from calling to making an appointment to the finish.

Quick and efficient service with good results!

Salesman was knowledgeable and helpful even after the sale.

Carlos-sales was very helpful in presenting the car to me. He is very knowledgeable about the car and sales process, everything went very smooth Thank you Carlos

The staff are very nice and accommodating, and I really like the service package they gave me with my 2016 Accord I just bought from them used.

My car service was great. My car is working so well. They did an amazing job from check in to the service being done. My customer service agent was great! Customer service was great and friendly. They did do the service in a timely manner. And all my needs were exceeded. This is the best care I have had at a Honda service center. I came from out of state and this place exceeded my expectations. Thanks so much Angela

Staff was courteous, professional and attentive. Highly recommend them

Service was outstanding! We had to be somewhere else about two hours after our arrival. They prioritized our service and we easily made our next appointment. The truck looked great after service!

They were very nice and they said it was gonna be a long wait but it wasn’t in the man that helped me was so nice and he did everything I needed to do any yet and I Al the questions I ask he was right on it I love animation is a very nice place thank you for servicing my car Deborah Nelson Deborah Nelson

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife and I came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law (who?s flying in from Seattle to purchase his CR-V) and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family. Integrity, character, honesty are what I live my life by and to see a entire dealership have those same core values let?s you know this is not your typical dealership!

My only complaint is that when I made the appointment I was told that the repair would take 1to 1-1\2 hours. After I'd been at the dealership for about an hour I was told that it would be about another 2 hours. Had I known it was going to take that long I'd have had the courtesy vehicle take me to the mall.

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

Great staff! They fit me in late notice for a larger service item. I so appreciated the Tucson AutoNation team for their flexibility. They also did a great job on my vehicle. Thanks especially to Scott. I’ll be back!

The usual great service! Prompt effective and friendly

I've been a customer here for 20 years and don't have anything negative to say. Kudos to their service department, which is outstanding.

Took my car in due to a recall. Fast, friendly service!

Excellent service experience. They took my car in on time. Service and recall performed while I was waiting. Very courteous service writer and I was also surprised how fair the price for my service was. Definitely recommend this dealer .

Great service from my representative. Has been with me since I purchased my car.

Process was very easy. Matt was very helpful in helping me pick a car and letting me know my options.

Great service. Nice waiting area where I could work.

They have keep my care running for a long, long, time. That speaks pretty load.

I had recall work done recently & even though they were short-handed, they took care of my car in a timely fashion. My only problem is I wish they had name tags, so I knew who was taking such good care of me.

I had an appointment for an oil change at 1 PM. They didn’t even touch my car until almost 3. I got two new tires because I knew I needed them. That took until after 4. The service technician said it took so long because they had trouble getting the tires off. What?? Then he complained that he had got some oil on himself. LOL! I won’t go there again

A two hour recall repair took four hours! Service rep did not volunteer updates, he had to be asked for updates.

Outstanding. Michael pescatore is prompt professional and personable. Not to mention straightforward and honest

They are professional, kind and give excellent customer service. My dealings with them, whether I’m having service done on my CRV or buying a new one, has been very fair and I appreciate that ☺️ and of course, I’ll be back when I want to trade in ... Thank you !!!

Gregg was wonderful. Service was done on time as promised. Highly recommend them.

Very professional, patient, informative, helpful. They did not hard sell but provided information and were willing to work with me.

Great service from Roz! Appreciated all the time he took with us!

Service department is very courteous and professional. Provide good service for my C-RV and very helpful explanations of work done and the results of all system inspections for the car.

Was so happy to have Jeff Dewalt back as a service representative. His professionalism and customer service was missed. Everything went smoothly and back on road in short time.

Brandon as great start to finish. He even gave me 20cents for the vending machine. He did inform me the car was is coming.

Good quick service and friendly staff.

Each time I get my Accord serviced by my technician Greg, he is always very pleasant, professional, well knowledge & thorough.

The service team was efficient with drop off and pick up. They carefully inspected my car for other areas needing attention and treated me fairly. My car performs much better on the road than it did before.

Excellent service. Provided scheduled maintenance, fixed recalled fuel pump issue and updated the computer firmware. The service advisor was efficient and knowledgeable and kept me up to date on the status of the repairs. I regularly maintain both my cars at this dealership.

Our recent experience at AutoNation Honda was favorable. Our saleslady Allison was extremely knowledgeable and helpful with programing our CRV. And her "after the sale" assistance has been helpful.

I went to have an oil change and was kept waiting for an hour and 45 minutes. I asked someone in the showroom if there was a manager in the service department I was told he was out due to health concerns. He offered to find someone else to help me but came back and told me he was in a meeting. Many more issues, but don't have the space here to voice them. I spent $41 on an oils change and was very upset by the wait and when I checked out, the service advisor handed me my keys and paperwork and never even told me where my car was. Very unprofessional and frustrating experience.

Thanks Eddie on helping me purchase my new vehicle! He was very helpful & informing as well!!!

Honda Auto Mall service was excellent. Their representative was exceptional and, my wait time was resealable. Very satisfied with the service price and quality of work. Highly recommend Honda.

Great service as always. My car feels great, I can definite feel the difference after the maintenance service. Thank you!

Very friendly and honest. Error code called for oil change and new spark plugs, but after reviewing my service record first was told no need for new plugs. So had to pay for oil change only.

I can?t say enough good things about Paul Peranzi and his team. It started with and a problem with servicing my 2015 Honda CRV. It ended up being a good experience buying a new car. Eddy was very knowledgeable about the car we were purchasing. He took the time to tell everything and how it worked.

They are helpful, courteous and have integrity in their work! Chas was especially helpful in explaining what my car needed.

Both myself and my significant other have purchased cars from AutoNation Honda. Only the best experience in the world! They are kind, considerate, never pushy, follow up with all your questions, you name it. After purchasing my car, I have been in for service on several occasions. Chas Sobota has been my service person and I cannot say enough good things about him. He has taken such good care of me and has never surprised me with unexpected charges, always has been upfront, always calm and considerate and kind. This is a great place and they have a great service department, especially if you deal with Chas.. You could do a lot worse and not any better.

Service manager, Mike Pescatore, has been keeping us driving down the road for many years. Always appreciate his advice, friendly manner and honest concern for the care of our cars.

Gregg was excellent! We appreciate his advice regarding the service options. The Service was completed on a timely basis. We will use Auto Nation for service in the future.

They keep to their schedule, seats are covered with plastic, kept updated on the process and friendly

𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝! 𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘥. Customer service, in my opinion, is so critical in today’s world, especially given the virtual nature of our world. My continued experiences at 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧 𝐇𝐨𝐧𝐝𝐚 𝐢𝐧 𝐓𝐮𝐜𝐬𝐨𝐧 continue to leave me frustrated, angry, and saddened that we as customers are nobody’s in the world of auto sales. ⁣ .⁣ The sales manager, 𝐆𝐫𝐞𝐠 𝐏𝐨𝐥𝐬𝐨𝐧, seems to think that’s he’s above helping customers. The 𝐢𝐫𝐨𝐧𝐲 is that his job is based on customers. I can go into great detail about his wanting ability to listen, to assist, and to ensure that customer’s are happy and taken care of, but I won’t. Though I will shed light on the most recent experience with Greg and AutoNation. This has confirmed that after owning Honda’s exclusively for the last 20 years that I will never buy another. That should tell you how bad the customer service is at AutoNation Honda in Tucson. Greg proceeded to 𝐥𝐚𝐮𝐠𝐡 at my wife when she asked that he honor an agreement made between him and myself. There was not a timeline attached to the agreement, and because of Covid, we did not drive our car much over the last year. Conveniently Greg decided that he would disrespect my wife @jenniferlynndonahue today, which resulted in her leaving the dealership frustrated and angry due to his laughable communication skills. ⁣ .⁣ 𝐇𝐨𝐧𝐝𝐚 and 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧, 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭𝐚𝐛𝐥𝐞! ⁣ .⁣ .⁣ .⁣ @autonation @honda @officialwarrenbuffett #tucson #honda @greg.polson #hondacrv #crv #hondalife #hondanation #hondalove #carsofinstagram #instagram #instagood #customerservice ⁣#car #fail #badcustomerservice #hondaservice

Absolutely horrendous service, promises are not kept and customer service is lost on the management there. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

A joke of a dealership with an even bigger of a joke general manager. When you make a deal with someone , you honor it!!! You don't laugh in there face, keep acting like your very lively hood isn't 100% dependent on every customer

First time to have car serviced at Auto Nation. Excellent reception at checkin. Gregg went over the options and costs for services. He said the wait time would be about one and a half hours, it was less than that. The wait area was neat and clean. Costs were as expected. Thanks to the Auto Nation service team for a great experience. Will be returning.

The entire buying experience at Honda was very pleasant.

I’ve owned so called “luxury automobiles” in the past including Mercedes, Volvo and Audi, but never have I received such excellent service as I have at AutoMall Honda. The service managers are professional, thorough, and friendly; the mechanics, top notch. I have complete trust in their recommendations—never have I had the feeling they are trying to “sell me a bill of goods”, unlike with other brands. Whenever my tire pressure light goes on, I drive by, and they take the time to immediately check it out. With Honda, I have peace of mind, which is a big deal to me. Five stars out of five for AutoMall Honda! ⭐️⭐️⭐️⭐️⭐️

The customers service was outstanding! They didn't mess around and try to sell me on something I didn't want. They gave me top dollar for my trade-in, came down to what I offered on the purchase price and that was it. No nonsense going back and forth.

Excellent service as always on my 2010 Honda CRV that has 137,00+ miles on it. The amazing staff has performed all the maintenance on this vehicle.

Have always had good experiences with this dealership. First visit since covid and I was concerned as to what their precautions were. Very pleased. Everyone was wearing a mask and I felt comfortable in waiting area (I'm a high risk senior.) They did an excellent job servicing my car, as usual.

I really love my car , and pedro give us a very good customer service always there to answer us any question or any we have doubt

Buying a car here was so easy. Getting it's first maintenance done here was even easier. The Service Dept was quick. clean and so friendly. Highly recommend

My agent was exceptional and the car was completed in a timely manner.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

great service. was able to get me in the day I called. they always do an awesome job on my car. Bunch of guys there I trust. I think it was the assistant manager in the service department that took care of me this time.

Repaired drivers side view mirror in process disconnected seat memory switches. had to drive back to dealer and waste another morning , never mentioned any offer to makeup for another morning lost such as a free oil change or a coupon towards a discount of some form.

I loved my experience purchasing a car through Auto Nation! The staff was very knowledgeable, and helpful. This is the 2nd auto purchased through here, I would send friends and family here if they're looking to buy new or used.

Had a good experience when I took my car in for the 85,000 service. Brandon was very helpful in being sure that everything went smoothly. I have never taken my car in for service to any other dealership than AutoNation Honda.

My Honda Pilot is now 11 years old and in those 11 years I haven't had a problem with service until this last visit. I Had an appointment for PM for an oil change, tire rotation, and new battery. After a little over an hour wait my car was still not taken into a service bay. I complained and it went in about 15 minutes later. But it was still almost 4 P.M. before my car was completed. The service rep apologized and explained they were just overwhelmed that day (Perhaps a mechanic or two were out sick) and took $20 off my bill. So in over 10 years this is the first time I was disappointed, so I would still highly recommend them.

Everything was completed on time with no problems.

The service provided was excellent. The service rep handled my request well. When there was some problem diagnosing what I described, he had me drive the car with the technician. The technician heard what I described as the problem and eventually found the source. There was and alignment problem and they suggested a new set of tires that were very reasonably priced.

Just purchased a new Honda from Autonation on Wetmore. Was a very pleasant experience ; no pressure like some of the other dealers! Loved our salesman, Frank Sallach! Would recommend him and the dealership to anyone looking for a vehicle!

Yesterday I wrote a review on Honda Autonation in Tucson az, I think is fair that I write a new review to let the people know that I received a call from the GM in Autonation, he apologized and let me know that they would honor the offer they had given me, I told him that I appreciate the call and that speaks highly about the Autonation. I sold them the car at the price we had agreed in the beginning.

I have only used the service department and can say that I trust them completely. Have always received excellent service for my old CRV.

Courteous and job done quickly.

The customer service is outstanding! They really want to know if the customer is happy!

This is the only place I will take my Honda Accord to get maintenance done. The service people are nice, respectful, and honest. Never an up charge on things that don't need fixing. I have been going here since 2013 and will keep going as long as I own my Accord. Thank you AutoNation Honda.

I bought my 2016 Honda HRV from Autonation brand new, wall the bells and whistles. I have continued to have it serviced at the dealership,with excellent service. They are excellent,honest,and have never tried to upsell me on any service.

I really appreciate the quality of the customer service and repair arrive at Auto Nation. Chas was very helpful getting my expensive repair covered by my extended warranty. I am grateful.

Chaz is amazing... always on top of everything, great customer service. on time service...

The service was excellent. They were able to give me a checkup at the same time as purchasing my new tire.

disappointed at the length of time the service took

Friendly and knowledgeable sales personnel. No pressure to buy as that would not be tolerated.

I've been a customer at AutoNation Honda since 1997 and have nothing but the highest praise for their staff and the quality of their service. My own experience with service advisor, Mike Pescatano over the past few years has been flawless.

Great place to do business . I have been patronizing Autonation Honda for years. Always a delightful experience

Great job with a superior advisor. Mike is easily the best advisor I have ever worked with.

Auto Nation Honda always surpasses my expectations. My service advisor, Mike Pescatore, made sure my repairs were done in a timely manor. I highly recommend AutoNation Honda’s service department. Darlene Curiel

Service rep was courteous, knowledgeable and very pleasant

I have purchased many cars in my life but this was the best experience I have had. They were friendly, knowledgeable, and most importantly they were not pushy! I felt they were honest and I got the best deal possible. They really looked out for me!

I had this scary experience of having my tire blowout on the highway. We had the car towed to Honda Auto Mall in Tucson. Early the next morning , at opening! - Mike already knew why I was calling had the car being looked at and was working on getting the replacement tire. Mike took care of the car...and as always, was so kind to me and assured me it would be all fixed. I will not take our two Honda Accords anywhere else.

We bought a new Honda Civic for our son and the process was stream lined from start to finish. We appreciated the assistance with better rates and payment options.

Mr. Adrian Suarez did an excellent job explaining the price, process and going over features on the new car.

Went in to get an alignment and transmission fluid change. They sold me on the major service, I am such a sucker. First they said they'd give me 10% off but then they didn't in the end, don't take any verbal promise seriously. Second they didn't apply my free oil change to that portion of the bill.Lastly the line items are ridiculous: 50 bucks to check my battery terminals thats more than halfway to just buying a new battery from walmart, there's a reason autozone will do that for free. 70$ to squirt two little bottles into the fuel and oil. I feel like an idiot, i should have gotten a detailed list of what they planned on doing beforehand. Dealerships are for suckers. Their goal is to take you for all your worth.

Service Advisor was very informative. Explained the details of my service needs thoroughly.

Great people who really know how to provide service.

Our buying experience was one of the best we have experienced when purchasing a vehicle. The Tahoe we were interested in was in Phoenix and the sales rep went from Tucson and picked it up for us to inspect. There was no pressure to do the deal. We did purchase the vehicle and the entire process was smooth and quick. The finance manager was very informative and got us the best finances. I would recommend this dealership to anyone.

Mike and his team do a wonderful job. Mike is always helpful and explains everything so we understand what is happening.

The manager of this Honda dealer actually requested I FUDGE MY REVIEW to give EXCELLENT ratings !!!!! Before buying my 2020 Accord I had previously been at that facility in 2007 when I purchased a 2007 Accord. Then it was Dobbs Honda. Clearly, AutoNation hasn't spent EVEN A PENNY on improving, updating or maintaining your facility -not that it was a standout-out even in 2007 !!!!! Shabby, unkempt, worn-down, delapidated are the kindest words I can give for the depressing showroom, customer waiting area and every other square inch. Their email system is NOT working properly. I received TWO IDENTICAL COPIES OF MESSAGES. Previously, I got TWO COPIES of the confirmation of appointment and TWO COPIES of each of the (TOO MANY) reminders of the appointment (I believe that was 6 in total !!!) ENOUGH IS ENOUGH !

Always monitoring and keep me on top of my service needs and fit me in if anything arises

AutoNation has been where I have taken my Honda Accord for the last five years. Even during these difficult times, their service has been exceptional. Michael was so helpful and I really appreciate the service provided.

Great price at the dealership, price matched other dealerships. Was an overall great experience.

They have been absolutely terrible. They didn't explain any of the warranties, gap coverage or dent coverage to my non-engliah speaking friend and now the finance manager won't engage at all with her or me. They also told her an "out the door price" and hid the down payment so it looked like she was getting the price they guaranteed. Unacceptable and will be contacting AGa office.

Two hours for an oil change seems excessive

Greg C. is the best! He is the only service tech that I will work with! He is very trustworthy and is always looking out for my best interest. He is great to work with and very friendly. Thanks, Greg for all that you do for me!- Blue Honda Civic

I bought my car here and get it serviced here. Top notch service every time from Greg, Pescatori and Chas. All have taken care of us.

The agent was courteous, informative and helpful. A total professional.

I had first service (15k miles) for my car with Joe Pescatore. in and out quickly. He explained what was done with a smile and was very friendly. Waiting area was clean and inviting. Been buying cars here for 16 years. wont go anywhere else for sales or service.

I came in for the twelve-thousand mile service on my Honda Civic, and I have no complaints about that. The problem for me was that the service writer wore his mask pulled down over his chin the whole time I was there, and that area is rather cramped and has a lot of people moving around, so I couldn't stand back very far. I should have waited outside but he was asking me questions and I had to stay there. Now I'm worried about being exposed to covid. I have an appointment to get tested but not until next week, the soonest I could get one. It's easy to think that we're through the worst of this pandemic, but we're still seeing thirty-thousand to fifty-thousand new cases a day in the US and we can't let our guards down. It's not an exaggeration to say that one mistake could cost us our life. Keeping their customers safe is job-one, and nothing else matters if they don't do that first. I hope the service manager will get on this and ensure that all employees wear properly fitter masks at all times.

I always have a good experience with this service department. Service advisors are always friendly and take time to explain the service that will be performed, what was found to need attention and the additional cost if any.

I was absolutely blown away with the customer service i received during my time at AutoNation! Paul will go above and beyond for any customer and he has a great positive attitude!!!! Allison was amazing amazing sales representative and i truly enjoyed my time there(2hours) I walked in with not alot of hope because of my past experiences at car dealerships this was just different! Im now a proud owner of a 2021 Honda Van and im so happy for my little family!!!! Thank you againAutoNation Honda Tucson!

I'm always treated very well there, especially with Gregg C. Customer service, is his forte! He never tries to sell me un-needed services, which is much appreciated! He is trustworthy and honest. Yesterday; I was dreading driving in from Green Valley to sit for 5 hours, with nothing to do, and no vehicle. Thankfully and unexpectedly; Gregg got me a courtesy car, and I was able to do my in town shopping, while I waited! What a relief! Thanks so much for your kindness, Gregg, you excel at your job!

All the repair people are fast friendly and professional.

Excellent overall service provided by the service rep and the technician.

Just need usual service, but was treated very well. Very efficient, very friendly

Great service, seamless experience

I told him I’d pick up the car the next day. He called me a few hours after I left the car off asking for payment over the phone. I payed when I picked up the car

Had my Honda Pilot serviced at AutoNation Honda and my service advisor, Gregg was excellent. He said the work would be done in about 11/2 hours. One and 1/2 hours later the work was done, and very well done! Thanks!

Ed Diamond is very professional and I trust him for his advice on the care of my two Hondas/

I bought my vehicle here and I've had it serviced here the whole time. Like insulting is excellent and I trust my vehicle to them I've never had a problem so I highly recommend this dealer

Quick, friendly, and fair price. My advisor Mike was very helpful. I felt the area was clean and practiced social distancing.

Before using AutoNation back in 2004, I never trusted dealerships, but that has changed. Chas and his team are superb diagnosticans and mechanics. Your vehicle's needs and then what's been done are fully explained in language that the average person can understand. Thanks, Chas, Chris and team. I'll never bring our vehicles elsewhere!

AutoNation Honda Tucson is a very clean, well run dealership staffed by people that really care. I?ve purchased several vehicles from them and used their service department a lot. I strongly recommend this organization.

🙂 Did my application online they worked with me and made sure I went home with the vehicle I wanted they didn't pressure me into something I didn't want. Robert , Caitlyn and I believe Sean were very friendly, professional and very helpful . offered us water and made sure we were taking care of while waiting (we didn't have to wait long) went through the paperwork with us and explained everything to us the history of the vehicle, warranty coverage, the gap protection , if you are not completely satisfied with your vehicle bring it back 5 day /250 mile guarantee.. etc . great people to do business with OUTSTANDING customer service I give ⭐⭐⭐⭐⭐

I have my 2019 Honda Pilot serviced here and my advisor is Mike Pescatore. He is wonderful! He always gets me an appointment exactly when I request, the work on my vehicle is always delivered when promised and he gives me trusted advice. You couldn’t find a better advisor than Mike !!!

I can thank Alison, Jason, Victor, Nick and the AutoNation Honda team in North Tucson AZ enough for all the time they spend working with me and getting me in the right Hybrid CR-V 2021 vehicle. They spend much time with Corporate Financing in working through terms with me and I was able to secure an incredible vehicle for our ministry/business use. We were BLESSED by this team and effort and will bless others with the use of this beautiful vehicle.

I go to the shop for their expertise. I do a lot of auto repair myself, but when I get stuck I go to the experts. They have come through in the past but they failed this time. In addition, they guessed on what the problem was which cost me $500; in my earlier auto repair days thats what I did and it never ended well. Finally, they thru their hands up and blamed on a part that I had just replaced 2 weeks prior(Honda OEM.) I am back to square 1. 3 stars cuz they usually come through.

Honda has wonderful service it is a major reason I keep buying Honda’s. Greg cheesbrough was great, helpful, courteous and straightforward. Thanks for everything.

Mike is a solid service advisor and gets things done and doesn’t overcharge me.

My experience was very good. The service manager was friendly and informative. The service was professional and as promptly as possible.

The assistant service manager was extremely helpful and took care of the issue.

Came in with dead battery. Got prompt service in spite of the fact that they were very busy.

Highly professional staff. Buying process completed in a very efficient and timely manner

I find the employees are always ready to serve the needs of customers. When I had a question after service, management didn’t hesitate to talk to me. I so appreciate that. It will bring me back to AutoNation Honda again and again.

Great experience. Staff was cordial and helpful. Everyone was professional a d they wore masks. This was my first time having service. I will be back.

After a significant search of Phoenix Area Honda dealers, I chose to 'cast my web' further, and went online with AutoNation - Honda - Tucson to search for our ideal retirement vehicle. Both of us now on fixed income, we had managed to put aside a sum of money that we felt should provide us with a dependable, fuel efficient, yet fun auto. I understand that not all car buyers would recommend announcing that figure up front, but I recommend it unless you're partial to long negotiations. Which would be okay, we enjoyed our interchanges with the gregarious sales folks here. They were helpful and straightforward. We did find a dependable, fuel efficient, fun auto in their new 2020 Honda Accord EX Hybrid. but the day ran short, the banks were closed, and we didn't reach an agreement. We returned Monday, after establishing an acceptable price, and voila, before we knew it, we were getting an orientation to all the electronic features Honda brings to their car lines. We drove home (90 some miles away on an Interstate) and registered a 43.6 miles per gallon fuel consumption, running at the interstate speed limits (75 mostly, 65 for the rest). Our most pleasant car-buying experience yet!

Waiting area could be updated with more power out lights. Greg did a wonderful job.

Over the moon about my first ever brand new car purchase with the CR-V 2020 EX and my Autonation Honda experience! Can't say enough nice things about the entire team I worked with, especially Adrian my sales consultant who had my car ready to go for before I even got to the dealership after work and even took his time reviewing all the amazing car features just so that I would be familiar with it all. In addition to the top notch customer service I received, I was well informed through the whole process thanks to their knowledge on financing terms which gave me high confidence in my decision. I did not receive the same customer care at other dealerships.The team at Autonation Honda was very trustworthy and overall best in class. I would recommend them to anyone in the future looking to purchase!

I recently bought a Honda Accord from Auto Nation. It is the best car I have ever had. I'm amazed at all the wonderful things it can do. The service was excellent!! The sales people I spoke with were extremely helpful, kind and friendly.I will certainly bring my car to them for service when required. Thank you to Auto Nation Honda and the great people who work there.

Went in for service. Electrical problem due to battery. They replaced it fir free. Great service in our time of Covid.

Great service, no haggling, no heavy pressure, personal integrity.

Buen service rapids y personal amiable atencion al caliente Muy buena

Friendly, timely, clean. The AutoNation team is professional with popcorn and coffee if you need it in the lobby. I’ve never had a bad experience with these folks. And they will shuttle you home if you need a ride.

I bought a beautiful CRV Touring last week, I’m still on cloud nine.... The experience with this car dealer was over all great and I would of rated it a 5 star but the wait time for a cash deal was way longer than I would of thought it should be.... Everyone was nice, friendly and covid compliant... Our sales woman was fantastic “Allison”went way beyond her call of duty.. She was professional, friendly and honest.....

I am happy to take my Accord to Autonation for service. And when it comes time to buy, I will look to them first.

Exactly what I was looking for. ,.......................

They paid attention to my needs & met them

Good communication, competent work & pleasant staff!

Went there to just look and ended up finding my new CRV! Great service with Mario and Ryan.

I made my appointment at a time that was convenient for me. I was taken care of immediately upon my arrival. The service writer was very professional and explained what was to be done and the exact time it would take. He was correct and my technician parked my car and came in and handed me my keys. He told me what he had done to my car which made me happy. Very professional and completed my maintenance visit as promised. Very happy about my visit and I bought my Honda CRV from them also. I would recommend this dealership to everyone!!!

We had an emergency repair need for our Honda Pilot. AutoNation Honda Tucson Auto Mall got us back on the road quickly.

A lot of the service representatives are rude and act like they’re too busy!!

Great service. Easy to access and helpful people when you arrive.

My service advisor, Mike Pescatore always provides me with excellent, timely and courteous service.

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy!

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy! By far the best experience I've had when purchasing a car in over 30 years!

The service was friendly and professional

The service representative was courteous and knowledgeable. He gave an accurate estimate of cost and time for service!

The service was timely and the people were pleasant to work with.

Helped with a dead battery and Honda Road Service

We were very satisfied. Greg always takes such good care of us. We really appreciate dealing with him.

The people we encountered at AutoNation Honda in Tucson were all nice people.....our frustration came from the length of time the process of buying a car took.

Todd Kelleher was very professional and spent time to ensure we find the right car. He also took the time to explain the car features, and answer our questions. Thank you Todd.

Chase was absolutely wonderful with us great customer service.

Took car in for an oil change + Tire Rotation. Service Advisor promptly greeted me and was pleasant. Wait area was spaced nicely. Service time frame was good. My only complaint is that a safety inspection was included during which the technician measured the tire tread but apparently didn't bother to check how much air was in the tires because 3 days later, my car alerted me that my tire pressures were very low. That was annoying and that is the only reason I dropped the rating from 5 stars to 4.

I recently bought a crossover Honda (HRV) from AutoNation Honda in Tucson. I was very pleased with all of the people that I came into contact with. They made me feel special and there was no pressure.

My service agent has always been Gregg Cheesbrough and he is very patient, knowledgeable and thorough. I am very pleased with my service yesterday and each day I?ve been there in the past. Please acknowledge Gregg?s continued performance. Sincerely, Bob Harrison

My salesman, Triston, was so helpful & didn’t “pressure” me into a decision. He took time to explain the features of the vehicles I was interested in. After the sale, he sat in the back seat & showed me how to use these features! I will definitely be back for my next vehicle. Autonation’s price was fair & the staff (especially Triston) were courteous & accommodating.

Had our vehicle serviced and no more than a mile down the road and our tire pressure light came on. The techs performing the tire rotation should’ve done a better job with tire the pressures. They’re still reading the same days later so it shouldn’t be a nail. Just frustrated with their quality of work for the simplest job. Other than that the front desk staff were professional to us.

very friendly and good customer service by Frank highly recommend auto Nation Tucson

They are honest with the repairs. We felt we were dealt well when we bought out used car and the service has been good. I live on the east side of town and Mike made sure that I didn't have a long wait this last visit on December 18, 2020. I recommend them highly.😊

Andrew Felts did great all around! Will be back to Andrew every time!

I've been going to AutoNation since I bought my Honda Odyssey in 2018. Quality and service kept bringing me back. Mike Pescatore is an easy service manager to work with, explains the work and answers questions well.

If you are looking for vehicle with great price and features,Auto nation is the right place and choice. The staff is very helpful in answering all the questions you have and suggest very good package based on your needs. I appreciate the gesture from Auto Nation as they arrange for your pick up when you are planning to visit, maintain customer safety during this times. Process is quite smooth and hassle free.

I have been using Auto Nation for my service for almost 10 years. They have always been fair, excellent, fast and on time with all repairs. You can trust them to be honest and completely trustworthy in all of their work. I have been working with Chas Sobota for about three years and always get absolutely the best service I have ever had. I will be looking to buy my next car from them.

I was very pleased with my purchase. Everyone made me feel like I was special. I didn't feel pressure. It was a good experience.

My experience with the service felt was a good experience was perfect!

Quick and easy first oil change

Extremely pleased with the easy and smoothness of the service and all staff

always a pleasure to come to this location for my cars repairs. Fast, Friendly service.

Service performed as expected. They always keep up on what ever recalls or updates needed for my 2018 Odyssey Elite. I will continue to patronize this dealership.

Good service at a great price but had to return to the dealership to reset the dashboard that was removed for a recall and reinstalled incorrectly.

AutoNation is clean and modern facility. It meets the expectation I have for a Honda dealership. They acted in a very professional manner.

Took the car in for a recall replacement of air bags. They tried to get additional service work that was not needed at that time, the most bothersome saying the brakes needed service that they did not need. The vehicle is serviced elsewhere by technicians who stay on top of all main

A lot of time is saved by negotiating on-line before going to the dealership. The sales personnel, sales managers and General Manager were all involved, and cordial.

I’ve always been pleased with AutoNation Honda . The service department is great, my service advisor Ed Diamond has always been very attentive and is also very professional. The few times I had help from the other Service Staff I found them to all be pleasant and very professional too.

I am normally a pessimist when it comes to dealerships but Honda Tucson Auto Mall breaks the mold. The service center was honest, fair, friendly and efficient when they fixed an issue with my Odyssey. I recommend them. Gregg from the service center was awesome. Because of him, I’ll keep going to this dealer for service and when the time comes, I’ll buy my next car here.

service was completed early and under the estimate - I always have my car service work done here

Caitlin was very easy to work with.Every thing went smooth.We like their service department.

Service personnel very professional and helpful. Got me in without an appointment (hard to know when your battery is going to go out) and was there for no more than 20 minutes. Lifetime battery option is very reassuring and appreciated.

great dealer to deal with I find them to be fair and very helpful in purchasing a new car

Great service, Arty went above and beyond to handle our requests.

I had a positive resolution to my problem of removing a few dents through a policy I purchased when I bought my car. I was told I was given incorrect information when I purchased the policy, and they honored my problem and fixed it. Some of the questions below do not pertain to my situation.

My car wouldn't start and I had a brake failure message. I called the service department and all were busy. Mike called me back within minutes and when I explained what happened he told me exactly what to do. Once my battery was charged I drove directly to the dealership and they replaced my battery and I was in and out in less than an hour. I had no appointment.

there 125 point check list says that the motor mounts were good but infact i had to replace 3 of them. im 78 years old and i felt to nervous to drive vehicle back to dealer so i had a local mechanic fix mounts and hoped dealership would make some good on there falsification of the check list but when i went back and explained the problem i got no understanding except some fine print bs about the 90 day warranty...even though i put less than 250 miles on it..makes me wonder what else im going to have to fix. little advice..no matter how old or young you are if you buy from this dealership take your check list in to your own mechanic and have them go through dealerships check list..could save you LOTS of money time and hassle in the end.

Alison Lynch was great and handled my new truck purchase with ease. Everyone was courteous and the transaction was seamless. If you need a New Honda see Alison Lynch

The service person was friendly upon my arrival, with my paperwork ready to go over my service request. After my service was complete he reviewed the results in detail with me and gave me suggested recommendations for my future services. Today’s service was done in a timely manner. I’m completely satisfied with today’s service and I would recommend the AutoNation Honda Tucson Auto Mall to everyone. 11/25/2020

I had really bad experience here almost 3 weeks with out a car and they didn’t give me one to use my car is under warranty and they had to send it out to another dealership to get worked on so if it’s not Honda car don’t buy it from Honda auto nation they don’t have the proper tools ⚒️ they wanted me to pay for repairs that should of been covered by my extended warranty ..... there is a lot more I have to say