Recent Reviews from AutoNation Honda Tucson Auto Mall

Excellent service. Greg Cheeseborough is an excellent at his job. Very welcoming and efficient.

Just loved this service experience from starting to finish. John was honest, kind, and so accurate about time and cost. Waiting was comfy and easy. Watson, my Element, so well cared for here.

Brought in my 2021 Passport because tire pressure monitor system is malfunctioning. Was told by service advisor Chris one tire pressure monitor is broken "due to driving thru a pothole and that is not covered by warranty". How do you know it happened that way and is not due to faulty equipment? Also, if driving thru a pothole causes it to break after only 9 months of ownership (only 5000 miles), sounds like a defective piece of equipment to me and should be covered under warranty. I am not willing to pay an extra $325 to have it fixed just so it can happen again. We have owned Honda's for over 30 years and am not happy with how this was handled. Will consider a different maker when time to purchase our next auto comes up in a couple years.

First class in all respects. .

Reupload since it was deleted 🤷 I was initially going to rate higher as we DID have a pleasant interaction but couldn't come to an agreement. Before making an offer on my Corvette, Paul informed me his staff "feels" there's a "transmission problem" with my Corvette. The vehicle was a 47k 2012 model without modifications and no CELs. Paul asked if their mechanics can take a look and figure it out before making an offer. I denied that request and left. Verified my dashcam footage when I got home. Within seconds of starting the car the staff claims my stock Corvette sounds "cammed". They proceed to drive it around while hitting dips in the road and scraping the bottom (on stock suspension). They bring the vehicle into their shop and place it on a lift to take a look before coming back. It seems disingenuous to ask permission to "inspect" my car with their mechanics after it's already done. Makes me wonder what would happen if the vehicle were damaged then. Thankfully, 5 other dealers didn't see an issue and offered me a more competitive deal.

Everyone I’ve felt since the beginning has treated me w/ kindness and done above and beyond all they can to help me out. Well appreciated.

very professional. great place to buy. Ask for Joe Gonzales to be your sales person

The customer service at AutoNation Honda at the Tucson Auto Mall is awesome. Whatever problems you have, service people like Mr. Cheesebrough are able to take care of it with utmost patience. I was given special treatment for my special problems. I was given a ride back home and then brought back to a car that drives like new. Thanks, Mario I had a radio installed and Charles Sobota took care of all the details and the service was remarkably fast. They took me home and picked me up. The service drivers were very courteous. I recommend Auto Nation Honda because they are definitely the BEST! I just had more service at Tucson Auto Nation Honda. As usual the service is the best! AJ the service representative, Mike the Service Administrator and Jonathan went overboard to provide the over and above great service. You can always depend on this team to get it done. Allison took care of my car and Mike helped out too. My car is running great because of your great service! I had an appointment in the morning, but then my battery was dead. I tried calling the dealership to tell them and I had the worst time trying to get through on the phone. The reason is that AutoNation Tucson does not have enough employees to provide proper phone service. The mechanics and service managers did do the job after I had the car towed in. This time Gregg took care of me with excellent service and replaced my power steering pump.

fast and efficient service....really appreciated.

I never have any issues with my warranty at AutoNation Honda. I bought a car a couple years ago at Larry H. Miller and got 2 warranty's through them and had a problem every time I tried to get my car fixed. I would never buy a car from them again. I would buy another car from AutoNation just because they are very professional and have no problem pulling up my warranty with no questions asked. I've never had a bad experience with AutoNation Honda. They always get the job done and it doesn't take weeks to get your car in like Larry H. Miller.

Super happy with AutoNation Honda Tucson Automall service department. Jeff and Scott were great to work with.

Very friendly and professional sales staff. Frank is the best we ever dealt with. Carlos also exceptional. Paul, the GM was very helpful. I hope I don't have to buy a new car again for a few years but if I do I will start there.

As usual, Greg was friendly and straightforward in handling our regular maintenance service appointment.

The team at AutoMall Honda received us kindly and enthusiastically. I appreciated the manager texting us to introduce himself and also having the transaction done with Joe, he did all he could to give us the deal we wanted and meant well. Thank you team and God continue blessing you!

Gave me a fair deal for my Honda.

My service person was out sick and the person (Mark - I think) was covering for him. Was very polite and friendly and did all he could to have you in and out of there. Like every where else they are effected by Covid - short staffed and there is a wait.

Everyone that I came in contact with was very nice and helpful. Plus they did a great job on my car.

Took care of the services I requested (oil change) without any attempt to upsell me.

I made an appointment to have my passenger side mirror fixed the mirror fell out and cracked when I tried to put it back in. When I got to the store today I asked Scott if they had the part he said “we should” I asked again and he said “we should” My bad for not making him check I guess, but after an hour of waiting - he said it would take 45 minutes- I found some one and asked about my car. The person I found found Scott and came back out with my keys he said “Scott has been meaning to get to you” (whatever that meant) and he told me that they either sent the wrong part or ordered the wrong part and he was sorry they couldn’t fix it today. Very unprofessional. Making me wait an hour and not even attempt to take the time to tell me before I had to seek them out to find this out. I suspect they never had the part and lied saying they were sent the wrong part. They lost my business for good. First and only time I have used them. Never again.

The sales staff and financial manager are excellent. With the exception that the phone reception experience is poor at best, the experience was very good right up until we took possession of the car. We immediately noticed a smudge like appearance on the top of the front dash board. Fortunately, so did Dan, the sales person. After a few days we also noticed a noisy whine whenever the vehicle is in the EV mode. We've had three or four people question the noise. It's embarrassing!. I've sense discovered that it was a Honda decision, and not a federal regulation. Had we known we would not have purchased the car. It is not fun to have a wife that is displeased and embarrassed each time she drives the car. We had to wait several weeks for the regional manager to come to the dealership to make a decision about replacing the dashboard panel. I underwhelmed, to say the least, that it took a regional manager to make the decision not to speak of the inconvenience it caused us. I felt sorry for the lack of managerial discretion allowed the local management. It has affected my opinion of Honda from the standpoint of management delegation, the decision about the embarrassing noise when there are so many other backup safety procedures and the chaos associated with the lack of a receptionist to answer phones and direct calls. Profits at the expense of customer care is directionally irresponsible I am sure this sounds negative. My intent is to be constructively critical. In that regard I will say that the sales person, Matt Nenadic is the best I have experienced over the 60 years I have purchased cars.

Service was friendly and efficient.

John took great care of getting me in and out so that I could make my next appointment the day I went to have my oil changed

Fastest I've ever been in and out buying a car

I purchased a used Honda Fit from AutoNation Honda Tucson on AUGUST 5, 2021. It is now November 4, 2021 and I still do not have a license plate. I was issued a temporary at the time of purchase, but it expired in the middle of September. I contacted the DMV and was told they had not received completed paperwork from the dealership. I went back to AutoNation Honda and they blamed it on the DMV, but issued me a new temporary registration. This second temporary has now expired and again the DMV says paperwork from the deslership is incomplete. I am not happy and want AutoNation Honda Tucson to get this fixed!

I brought my vehicle in for an oil change and tire rotation. I was billed for both, but when I went to my vehicle I noticed the tires were not rotated. This was obvious because there is a small gouge on one of the wheels and that wheel was still in the same position as when I brought the vehicle in for service. Needless to say, I wasn’t thrilled. This really makes me question what else is done (or not done) in this maintenance shop. Are they actually performing the work you are paying for, or are they just ripping people off? They offered me a free car wash for the error which is unsatisfactory in my opinion. Chapman Honda gives you a free car wash with every service. To make matters worse, I inquired about getting an interior tear fixed and a wheel fixed a few months ago. To date, these issues have still not been resolved.

Had a great experience as a first time car buyer. Due to low car inventory nation wide, because of the chip shortage I was worried I wasn’t going to find the car I wanted. I was fortunate to find a pre-owned 2021 Toyota RAV4 I worked with Joe Gonzales my car salesman and he made everything work smoothly. Also the general manager of the facility Paul Peranzi, genuinely wants the best fit of a car for you all within your price range. The financial manager Richie was bilingual which was perfect since my co-signer was primarily Spanish speaking. Couldn’t have asked for a better team to work with.

Love Samantha. Thank you so much for the fantastic service. We love our new Pilot!

Wife took her car there, staff totally professional. I was worried it would cost me a arm and leg, but, they repaired issues on the spot, offered to help in the future and I still have all my parts....

Great Service

Great service. I was able to work on WiFi while I waited

They did the job, & I was pleased with the efficiency & time spent doing the maintenance. Thank you!

Buying a car at this dealership was a very pleasant experience. The staff was very helpful and courteous.

The staff was friendly and efficient. Masking and social distancing were in force. Thank you!

Very disappointed. Several issues: 1) the new overseas phone reservation is tedious and exhausting. 2). My appointment was at 10 am, my car wasn’t even moved into the service bay until 11 am and only because I complained. 3). There are signs posted about supporting cancer in the lobby. I am currently receiving chemotherapy and the lack of concern for the extreme time delay was infuriating. 2 hours for an OIL CHANGE. No thanks. I’ll be taking my business elsewhere.

It's a very friendly and customer oriented dealership.

Excellent service as always. I've been getting my cars serviced here since 1990! The car is always done when promised and if there's a reason it can't the service writer always let's me know ahead of time. Also the price quoted is always the price charged. Never a surprise. Also appointments are pretty easy to get in a timely manner. Also the job is done correctly the first time everytine.

Very friendly. Explained the process. I was able to relax in a quiet corner. My representative went through the report from the mechanic. I was very satisfied.

Greg gave me a great experience

Brandon was great!

Great service.

Great company with an excellent service department. I have 2 Hondas Accord & civic and and note that Scott Evans is my service adviser, he is a professional and a courteous employee and certainly an asset to AutoNation Honda Tucson service department!

It was a great experience for me, my dad and my friend Julie that bought cars from Honda auto nation in Tucson. Joe , Pat, Ritchie, Charley were great! I will say it is hard to get a hold of the sales dept. on the phone because I have not heard anything from the bank I will be paying my car payment to and its been about 3 weeks. I would love to get this going with being able to set up my car payments. My Dad bought his passport a week after my car and everything is all set up for him. I get a little nervous because I don't need anything wrecking my credit. Hopefully Ritchie can follow up on this very importance matter. Thank you

Take both my Honda’s to get service because of Gregg great customer service.

Good service!

I've been going to Autonation Honda for service and vehicle purchases since it was Dobbs Honda in the 1980s. Because of the great service I have received over the years, I routinely take my Hondas in for regular maintenance at Autonation. I'm a longtime, loyal customer. On a recent visit for maintenance, however, there was a misunderstanding about the level of service I requested. After discussing my concern with management, the general manager and lead service advisor were highly responsive to my complaint. They wanted to make it right and they did make it right - above and beyond what I expected. The Autonation service department is all about excellent customer service and satisfaction. I feel management not only satisfied but amazed me with their attention to my concerns. Thank you Paul and Scott for your outstanding response.

Super busy. Had to wait at least 10 minutes before anyone would come over to me. Started my research. Had to wait what seemed to be worth or 30 minutes to have someone appraise my current car. Low balled it as I expected. Couldn’t give me a test drive in a car I am interested in. Though they had one somewhat similar on the lot they let me sit in but not drive because it was pledged to someone else. Said they will call me in about 3 months when they get a car in I would be interested and test drive and subsequently purchase. These are weird times for sure.

Service technician was very helpful to get an unexpected road hazard issue for my tire taken care off. Warranty covered the new tire and the service to replace it.

I have been frequenting AutoNation since it was Dobbs Honda. Have bought two vehicles there and have always gone to them for service. Have never felt talked down to not sold a "bill of goods." Brandon did right by me this most recent visit as well - thanks team!

Went in for my Ridgeline’s 1st (~6k miles) maintenance, oil & filter change, rotate tires & multi-point inspection. Fast & friendly check in, very courteous service rep (Jonathan). Was told to expect it to take about 1 1/2 hours, while I waited, in a very disappointing waiting room (?), minus 1 star in rating. Maintenance was completed “on-time” and at a very reasonable price, which is why I’ll go back again.

This place has no pressure and very fast in paperwork also Matt the salesman is great he knows what you are looking for I give him a 10 so go and visit Honda auto nation and give them a chance to help you find a car or truck

Tredell took exceptional care of me! I really appreciate his level of professionalism and for getting my car in and out in a timely manner.

I have been a highly satisfied customer for over 20 years. Just purchased a 2020 Honda Civic Joe Butler coordinated everything with Pedro and a great team highly recommend

Best car buying experience ever ! Upfront and honest with pricing, very easy to work with. Did not feel any pressure or stress. Started the process online through the website spoke over the phone directly to a couple of sales consultants one day. Next day signed paperwork got my vehicle went over vehicle features and settings and was on the road with my new ride in about 2 1/2 hours. Big THANK YOU !! to Caitlin Frelke who started all the paper work and got everything going for me and Frank Sallach who helped finish up the details finalizing the sale and with setup of features. Delivery of my new PASSPORT was smooth and easy ! BEST CAR BUYING EXPERIENCE IN MY LIFE !! HIGHLY RECOMMEND AUTONATION HONDA TUCSON !!! THANK YOU !!!!! again, keep up the GOOD WORK !

Service advisor Gregg Cheebrough was awesome he had great customer service something you don't see anymore my wife was very happy and remember happy wife happy life

Great customer service from the gentleman that greeted me and my service person Keneau. They took the time to make sure my vehicle issue was taken care of and to keep me informed of how it was going. Thank you for taking care of me and my vehicle issue.

The sale person, Caitlin Frelke, provided an excellent service to me and helped me throughout the process. I like the AutoNation Honda Tucson Mall dealer very much.

Outstanding service - professional, timely and courteous!

Well, once you reach a service agent - on the phone for the appointment and later for the actual service - they are all friendly and helpful. What disappointed me this time is this: the service agent told me the service might take an hour (standard, I believe). I came back a little later. The tire was not done yet. So I waited some more. At noon, I asked when I might expect my car back. The agent went to check. When he returned, he told me, "Our tire repair machine is broken and they first need to fix it." I would like to suggest to Honda to automate even that part of their entire service offering. When a perdon needs some service done, the agent should be able to tell the customer whether Honda is able to service a car for a problem on that day. HONDA is ok normally, but they failed me that day late September.

I always have a good experience with the staff persons at Auto Nation. The work is always good, and timely.

Came for an oil change and to fix the left blinker that was flickering. Was told that what was needed: 1.lube oil and filter 2. Rotate tires 3. Wheel alignment 4. Transmission service 5. Brake fluid 6. Left blinker Total $402.03 Waited there 2.5 hours I dont know what REALLY was performed Left blinker still is blinking Rapidly like out of control. I called the advisor to let him know about the blinker not have it been fixed and that I wanted to stop by. He was rude; he did not want me to stop by the shop to have it fixed; he gave me conditions on when to come ( not morning, not today, not tomorrow, etc.). I am extremely disappointed. We have 3 Honda cars and have been coming to the dealership to buy, and service our cars since 2002. Needless to say, I will not come again to the shop and will not recommend it to my friends and relatives. Too bad. However, I want to blinker to be fixed immediately and I am not prepared to wait another 2,5 hours for it. It has to be fixed right away. Here it is a loyal customer, but not a loyal service

Hola . Estuvo bien en cuestión de un problema del aire acondicionado. Pero al motivo más grande no se pudo. Porque ya en la tienda de Honda se me negó que el paquete que me habían echo no era de esa manera y el arreglo que necesitaba mi carro me salía en 600dlls. Y pues eso no me gusto. Pero gracias.

The first salesman we had was great. Unfortunately the day I went in to purchase he was busy, so I given to someone else. To this day, 5 months later, I'd rather not call the salesman for help that sold me the vehicle. I left not knowing all features when leaving at 11pm on a Saturday night. I felt like he really didn't want to stay for the sale. I feel bad if I call the other sales guy for help. I just had to call the service department to get a knowledge of when to do the first oil change. It is my first hybrid. If you want 5 stars, get me someone I know I can talk to and trust.

I did my car service in Auto Nation Honda Tucson. Mr. Gregg Cheesbrough was my service Manager. He was very helpful and friendly take care of my car very well. Thank you so Mr. Gregg C.

They have no new cars!!

Excellent service, accurately described what was needed, completed on time, called to confirm additional service on shocks were needed, and a review of all service performed when my car was ready to pick up.

Great service

Excellent serves, easy process. We knew what we wanted and they just had to work on the paperwork.

Gregg was awesome! He took great care of me, was professional, timely, pleasant, and seemed to care about my vehicle and my experience with Honda. Keep up the great work with hiring such wonderful staff!

We purchased a new vehicle from AutoNation last year, which arrived from overseas in November 2020. One thing my wife really wanted was "Apple Car Play," and she was very clear about that with AutoNation prior to purchasing the vehicle. Unfortunately, this feature never worked properly, from the very beginning. Due to apparently unsolvable technical issues (we found out we are not the only ones with this problem), and even after lots of time spent with the car in and out of AutoNation's shop, we were finally told by AutoNation in August 2021 that they couldn't fix it, and that our only option would be to go through an appeal process with Honda headquarters. Imagine going to a store to buy a television, and when you get home the TV is not working. You take it back to the store, and instead of helping you, the manager says, "Too bad for you. Guess you'll have to contact the maker of the TV." Of course, that would never happen. But that's what we got at AutoNation. They were nice about it, but that's the best I can say. Could they have offered to pay for a new audio system? Yes. It would have cost them $400-$500. But instead, they made it our problem. So instead of securing a loyal customer, they alienated an entire family. And we'll be spreading the word, as I'm doing now.

Had battery/alternator problem. Got appointment the next day. Only took an hour in and out with the problem resolved.

Scott Evans was extremely knowledgeable and kind. He provided an ETA, my vehicle was done before. I was very happy.

All I can say is WOW!!! Joe, Richard and Charlie were awesome! Their customer service in purchasing a car was GREAT! Don't get me wrong it still takes hours to buy a car, but they do their best to make sure you're not ignored throughout the process Of anyone needs to buy or even lease go ask for Joe at Honda auto nation in the Tucson auto mall.

I waited almost 2 1/2 hours for my oil change. I told the man handling my service it was a long wait and he said "your preaching to the choir"!

I was very nicely welcomed at the service desk by Tredell. Had the oil changed and an all points inspection. They also reset the compass and clock time, which I'd been trying to figure out. Tredell added a 10% price discount for my new battery, without being asked, and courteously escorted me to my vehicle out on the lot upon completion. Thanks for continuing the excellent 5-Star level of service that I've become accustomed to at Auto Nation over the years.

I had a hard time reaching anyone on the phone to find out about service under warranty for a used car I bought from them (not a Honda). I ended up scheduling online. When I got to the dealership, the serviceman kept inferring there were issues because it wasn't a Honda. Another serviceman ended up figuring out what part was needed and said they wouldn't have it for a week. I never received a call back when the part came in and had incredibly long waits on the phone to finally sort it out. I even had to track them down once it was done to find out about getting my car back! When I picked up my car, it was dirty inside and out (most places send it through a quick wash when they are done). This is not a service center I will ever return to, even if my next car is a Honda.

Great service and efficiency from Scott and Daniel!!

Routine service but great service. In and out as promised.

Reliable, efficient service.

Had my CRV serviced. My service rep Tredell Cummings was great.

Although it took a little longer than expected to complete the service, the service workers were very friendly and kept me informed throughout the process.

I had a great experience at Auto Nation. I purchased a used car. I went on break to see the vehicle and took it for a drive. Ran back to work while they ran the numbers, and after work went back and finished up the deal within 2 hours. Fast, easy, worry free.

Service was fine....

Not enough car's to look at or buy

They had our car for almost a week for warranty work and couldn't find it and didn't know where it was. No one in service was interested in finding it. I gave them the correct number to contact me 5 times and several times they had wrong digits. They called my cellphone, which I didn't want because of poor cell reception where I live. We eventually called the Cadillac dealership nearby and they found the car on a Buick/GM lot in 5 minutes! Right now Cadillac is repairing the car. I reported this to AutoNation Toyota Tempe, where we purchased the vehicle. This has been the most unpleasant and stressful experience we experienced in over 50 years of driving. Hope we never have to deal with them again. We only had the car for 2 1/2 weeks. Next Wednesday, it will be 4 weeks broken down and in for repairs.

They had the car I was looking for, certified pre owned, and for a great price, even in the current car market. The staff was very helpful, and the buying process was easy and quick. Definitely recommend.

I received a recall notice for my vehicle, and called the number listed. They said a service representative would need to call me back (was that not who I was talking to?). Received a call back the next day, and they booked me for an appointment but couldn’t confirm if the recall was applicable to my vehicle since it needed to be inspected first. However, they assure me that the parts are in stock and it’ll be fixed the same day if it needs replacing. Drop off my car for my appointment two days later on Friday, and the representative tells me it will be about 2-3 hours. I receive a call later that day stating that they don’t have the part (!) and have put in an order for the next day, but found other repairs they recommend doing like tire alignment - I had literally had my tires replaced and aligned at my mechanic two days before. So they couldn’t do what they told me they would, but wasted time on a check up I didn’t need nor ask for. However they assured me that the part would be in today at noon and I’d be first in line to get my car repaired, and if I had any questions he’ll be working till six. I didn’t hear from them all day, so called at 5:30 to check if I can come get my car. I spent 15 minutes trying to get a human on the phone only to find out THE SERVICE FOLKS ALL LEFT AT FIVE. And they’re closed Sundays. So instead of being without a vehicle for 2-3 hours, it will now be 3.5 DAYS. Unacceptable. I’m beyond frustrated.

Our sales rep Joe Gonzales could not have done a better job! He was knowledgeable, personable, helpful and a great representative for AutoNation Honda Tucson. We definitely recommend working with him.

We were very pleased with the sales persons we spoke with both before and during the purchasing of our new vehicle. I had left something in my trade-in vehicle and called immediately when we got home and asked my salesman if he could get it for me. After not hearing from him, I called again and he told me he had told another salesman to get my property and would call me back. That was over 2 weeks ago, guess the sales process and customer care ends with the sale.

The service center was clean and the personnel were courteous and knowledgable. A very good experience

On the morning on a day we were about to leave on an important road trip, my check engine light went on. My mechanic wasn’t able to do the work, had to be the dealership. They called autonation and they were able to have me take it in that day, and were able to get it fixed with time for us to leave on our trip. If it weren’t for them we would have had to cancel. Thank you so very much for helping us!

Their service rep Tredell was most helpful. After calling several times the previous day to find out how long the recalls would take to fix, no one called me back. Tredell found out as soon as I got there so I could call home and let them know.

Gregg always takes care of my Civic

Excellent service and friendly people!

Bad service

Our Service Advisor Brandon was top notch. Experienced and very Relational.

Professional, accommodating

I had a speaker recall and after the work was done the car has a terrible grounding issue where the whole console shuts off. We brought it back to work on and we're told it was fixed. After check the paperwork they just took it on a 7 mile drive and said they couldn't find the issue. It turned off in the first 2 minutes I drove home. The response you see below was a # given to autonations call center. I bought 3 cars from autonation and get a new one every 3 years. From now going forward I will only buy from chapman. If they make a mistake they will just give you their call center # even after they made your $50k honda pilot elite undrivable.

I’ve purchased 3 vehicles from autonation and finally found my gem. It’s always a pleasure working with Alison and we were able to get everything wrapped up quickly even with the vehicle coming from Scottsdale. I don’t anticipate buying another vehicle anytime soon but I will refer friends and family. Thanks again!

9.1.21 update: I went back to the dealership a week later because my car was still having issues with the alternator. I told the people the same thing. I believe that there is an electrical issue that keeps having my car kill the alternators. The mechanic said to me again, "oh, you need to have an OME alternator because that's what's causing all of these issues." At this point, I just needed to have a reliable car again, so I paid $650 to get my alternator replaced with a different aftermarket alternator because there were no Honda alternators available. After he replaces the alternator and I pay, the mechanic comes in and says that "there is probably an electrical issue because the output wiring was kinked and that may need to be replaced." Like you have got to be kidding me. I have said from the beginning that there was an electrical issue, but the mechanic was hellbent on having me pay for a new alternator. The mechanic said that he unkinked the wire, so that shouldn't have any more issues. However, when I got home after having a NEW alternator replaced and checked the alternator myself, it was reading at 12.3 again. I have paid a grand total of $825 so far, and I am still having issues with my car because their mechanics would not listen to me when I said what the issue was. I truly believe that they are dismissing me because I am a woman. I would never recommend this place to anyone. However, I'm unfortunately stuck with continuing to go back to them because I have already sunk so much money into them. If you're having issues with your Honda, go anywhere else. I'm new to Tucson, and I thought going to the dealership would be my safest option, but I can tell you that is not the case. 9.3.21 experience: Quick ways to spot that a mechanic is out to get you for your money: Before they even tell you what is wrong with your car, they come out of the gate saying that you need new tires and breaks. Side note, I bought brand new tires less than ten months ago. I scheduled my appointment because my Civic has eaten 3 alternators within the last month. I figured that there must be an electrical issue because there is no reason this should happen. So I went in for my 7:20 AM appointment to figure out what was wrong, and 3 HOURS later, and with $175 out of my pocket, I was told that I needed new tires, breaks, and a honda specific alternator. What gets me is that my car passed the alternator test, but I would need to get an OME alternator even though my car passed the load test. I was then told that the mechanic didn't find anything wrong with the electrical, but they "charged the alternator." For those unfamiliar with cars, "charging the alternator" is not a thing. I am so upset that I had to pay $175, and I still didn't find out what was wrong with my car, and I was given wrong advice on the actual issue. Since I have a Honda, it would be best to go to the dealership to figure out what was wrong with my car. However, that was not the case. Therefore, I would not recommend this shop to anyone.

As always, great service! Friendly and professional.

I had a really great experience with my salesman and the finance department, however the service department is what made me give a low rating. When I went to pick up my vehicle after purchase, it was severely scratched and dented. This had to be corrected on the dealership’s end, and left me without a vehicle for a couple of days. Now, barley a month a half later, less than 800 miles in, I have service lights for general maintenance coming up. I thought they would have at least completed an oil change before selling me the vehicle, and this is the reason for the low rating I have given. I will not be a returning customer and I will not refer family or friends to this dealership.

Fantastic service department and had us in and out early!

My experience at The AutoNation was amazing! My situation was incredibly sticky so when I walked in I was so stressed out. Pat kept telling me it was okay, he was going to help me get a car. He helped me find a reliable car with absolute ease. When I left I felt so much better and I love my new car! Everyone was extremely nice and very helpful. I’d recommend this location to anyone!

AutoNation Honda in Tucson is a great Dealership to purchase from and use for service. They are quick very thorough and reasonably priced. Give them a try for your auto needs!

Great buying experience and service. They push too hard on warranty purchase even after you say I don't buy those and no 3 times!

I've been coming to this dealership for the last 20 years (back when it was Dobb's) and one thing has been consistent is the service. Gregg is my service advisor and would highly recommend his services. When I booked my appointment it was for the same day which was in error but Gregg took care or me despite the miscommunication from the 3rd party representative. Thanks again, always appreciated. Don

I noticed an oil stains under my truck, I had to remove the skid plate and noticed a lot oil residuals right under the oil filter. Took me a few to clean everything.

Had a great experience with Rosario Chong, Salesman, Charlie Frisby, Sales Mgr, Paul Peranzi, Gen. Mgr & quick & easy transaction with Vincent Adams, CFS Mgr. Purchasing my 2021 CR-V Hybrid SUV with knowledgeable and polite people without any pushy sales experience was a pleasure. I test drove one SUV but most of my questions were answered over email, text and phone. Mr. Chong located the car I wanted and picked me up in the new SUV and I drove it back to the store and made the purchase.

Service was great. Sam was an excellent salesperson. She went above and beyond. Ask for her

I ARRIVED AT 6:45AM FOR A 7AM APPOINTMENT TO PLACE GLASS INTO MY PASSENGER SIDE MIRROR. I WAS THERE FOR 2 1/2 HOURS TO PUT THE GLASS IN THE SIDE MIRROR. WHEN I PAID MY $19.75 for the labor and got into my car to go home I could barely see out of mirror because they did not even clean the mirror. It was filthy. The person I was working with came to me told me i need a new battery even though I have only 15,000 miles on my battery and he told me I needed a new cabin air filter which was replaced a few months back. I don't know what's going on but very unprofessional. Not sure what is going on here but other clients were just as upset as I was.

Poca variedad

Recently bought a hrv from Daniel. He was pleasant to work with, not pushy and was very accommodating!! Thank you!!

Had the best car shopping experience at AutoNation! Our sales rep Joe was fantastic! We told him exactly what we were looking for and our budget and he showed us exactly that, wasn't pushy about upselling us, was upfront and honest and extremely knowledgeable. Every question we asked him, he answered without hesitation and in detail. I wish every sales experience was like this. He even bought me a latte when I jokingly said I needed one as we wanted for our paperwork! If thats not top notch service, I don't know what is!! Every one there was kind and helpful. Thank you so much Joe and Richard for the pleasant experience! I will definitely be a lifetime client!

We recently bought a 2021 Honda Pilot from AutoNation Honda. Our experience at the dealership was very good. Our salesman was laid back, not pushy, and accommodating. Bob Sr. and the sales team made us feel comfortable making our decision - there was no pressure. We spent several hours at the dealership. Although we came with some knowledge about the Honda products we were interested in, Bob and the team patiently answered questions, and allowed us generous time testing the vehicles on our own. Once we made our decision, the finance folks expedited the sale, making our purchase smooth and timely. And having bought our beautiful car, we were invited back to the dealership for a tutorial (with Bob Jr.), patiently explaining all of the electronic bells and whistles that came with our vehicle. Our experience throughout has been positive and we would recommend AutoNation Honda Tucson Auto Mall for anyone interested in purchasing a Honda.

This review is for the service department. The actual service on the vehicle appears good; however, the customer service was terrible. When picking up my vehicle, I was not greeted, despite there being multiple employees around. A woman walked passed me multiple times as I stood there and left me unacknowledged. I did make eye contact with an employee on a computer but he just looked away. After standing there for a while, I walked up to the man I had made eye contact with and asked him if I could pick up my vehicle. He then directed me to my salesman Mike. Again, the service on the vehicle is good, but the awkward standing around while you are ignored experience was not something I wanted to go through.

AutoNation Honda, and BMW of Tucson is world class, IT starts from the GM of the store through out the entire place. It was the best car buying experience. Hassle free, Frist time I ever felt like a car dealership truly cared about myself and my financing. I'm a AutoNation customer for life. I truly encourage everyone that's in the car buying market to go to your local Auto Nation dealer ship.. THEY ARE WORLD CLASS

Eddie was very helpful with our new car purchase. He made sure all our questions were answered to our satisfaction. We will send friends and family to him in the future. Thank you, Eddie.

I've been going to AutoNation since I bought my Honda Odyssey in 2018. Quality and service kept bringing me back. Mike Pescatore is an easy service manager to work with, explains the work and answers questions well.

Staff very professional but waiting almost 2 for a scheduled oil change and tire rotation seems a little long

To tell you the truth, my experience at AutoNation Honda was amazing. The salesman Assad Alassady was amazing and kind. He helped me greatly in the choice of a 2021 Honda CRV. If you had 10 stars to give my humble opinion I would give him 10 star performance. The sales manager was excellent and the financial manager was also perfect, friendly, and extremely helpful even after the sale. They helped me figure out the new technology of this vehicle. 10 star service, Thankyou, Russ Adams

Excellent service

Ros is the best salesman ever! He listens and delivers! I bought my almost new Honda HR-V back in September and came back again in August within the same year due to, you guess it, someone wrecked my car and I ended up with a brand new car directly from the manufacturer for the almost exact price I had before as well as another HR-V in the exact same color! Need I say more! Nope! I'm one happy lady! -Queen of Purple & God's Car!

Easy reservation, when I made it. Greg was polite, competent and communicative. My car was ready before the scheduled time frame, Greg even followed up with a 2nd call to remind me, when it took me a while to get back there to pick it up, overall, an excellent experience.

Had a really great experience here working with Robert, Bob, and Richard. Terrible experiences at the other places we looked at - pushy salespeople, etc. But here, there was never any pressure - they were up front the entire time and even gave me some pointers. We left with a CPO Honda CR-V and love it so far.

I'm never disappointed. The staff is always pleasant, honest and helpful.

Can’t thank Mike Pescatore enough. Great service again, the definition consistency.

I had purchased a Honda lifetime battery. My battery died. I called, got an appointment within 45 minutes, a free tow service. A man jumped my car; so didn’t use tow service. I arrived 15 minutes after my appointment since I didn’t know how long until I would get my car started. With 2 hours, I was ready to rumble and I had a new battery. It was super slammed at the maintance department, but I was seen. I’m a very happy customer.

The service is always great at Autonation Honda. I feel like they always know what they're talking about and deal with me honestly.

Excellent service as always, very economical and fair.

Extremely helpful and friendly staff! I was able to get all I needed in one place and it was an amazing! I highly recommend them!

I’m a long-time customer of this dealer and have always been satisfied with the service I’ve received.

Scott Evans provided great service, efficient and timely as well as answering questions about my 2021 Ridgeline. Thank you Scott for awesome service!

AutoNation is AWESOME! The staff there really try to meet your needs.

As much as I love my HR-V, my recent experience with the service department was not a good one. My appointment was a recall and required a software installation. My service rep said my wait time would be 1 to 1.5 hrs. At the 2 hour mark, I was told my car would be ready in 5 minutes. After another 15 minutes passed, my service rep was nowhere to be found and my keys were on his desk. He had gone to lunch. So unprofessional and disrespectful. Apparently my time is not valuable, only my money. So, no, I don’t recommend.

This by far has been the easiest and quickest car buying experience that I have ever experienced! Pat Russo my Autonation salesman was very helpful, knowledgeable and professional!

Salesman was Great Carlos but I didn't like the pushy was of the finance manger trying to sell me extended warranty.

Service and professionalism was fantastic! I had an oil change, tire rotation, and my radio fixed fr a safety feature after changing the battery. I'll definitely be back!

Service and professionalism was fantastic! I had an oil change, tire rotation, and my radio fixed fr a safety feature after changing the battery. I'll definitely be back!

Gregg was not friendly at all, he seemed as though I was more of an inconvenience to him. Though Brandon was very nice and extremely helpful, he was able to find the service paperwork and provided that to Gregg. I would much rather schedule any future service appointments with Brandon.

Took the car in for the big service and within a few hours got a call that the car was ready. Everything looks good. Ed was very efficient as getting things done in a timely manner.

Love my CRV and they were so nice to work with

Great service!

We continue to received prompt and quality service from AutoNation Honda. Our Service Advisor was helpful, clearly explained what was needed and answered all four questions.

Alison Lynch is very helpful. I was early for my appointment and she was ready and happy to see me. So glad I purchased my new Honda from her. Thanks Alison!!!

I had a very good experience shopping at this dealership. The staff were accommodating and answered all queries. The deals were great and better than any other dealership in the phoenix and Tucson area.

Brandon was very helpful. Very good experience.

Customer service rep, very nice, job was completed fast, no inconvenience.

AutoNation staff was amazing, very helpful and made the process very easy.

Went in for 5,000 mile pre-paid service. All personnel at AutoNation were polite and efficient. My only complaint is that there is not a quiet place at the dealership to wait while your car is being serviced.

Worst place to go purchase a car, and especially to trade-in your car. If you’re going to sell your car you’re better off selling it at Carvana.

Greg Cheesbrough is the best! Thank you Greg!

I have used this Honda facility since buying our car in 2004. Mike Pescatore has helped me for many years. I’m a Senior citizen and widow so his guidance, I can never repay.

Great dealer. While I did not purchase anything they have a wide selection of vehicles.

Bought a car and our salesman Aaron Blom is the bomb! Go see him today!!

My routine maintenance visit was fabulous. I had planned to Uber away and back, but they were able to do the whole thing in 55 minutes. It was even less time than they told me.

Negotiation was smooth and they didn’t try to hit us up with a bunch of extra costs. Would definitely shop there again. Aaron and Joe were great!

I distrust dealerships by inclination, but this one is pretty good. I got the minimal things I needed and didn't feel like I was being gouged. The service guy was polite, accommodating and seemed to have my best interests at heart.

We have been using AutoNation Honda (previously Dobbs Honda) since 2006 and have always had superior service. They go the extra mile to make customers feel valued. Our new Service Advisor, Scott Evans, fits right in with the previous Service Advisors we've had. He is friendly and service oriented and made a point of getting to know my wife and me at this first meeting. He made us feel confident and comfortable about having a new person as our advisor. Didn't want to forget the hardworking mechanics, like Chris Valenzuela and the team, who keep both our vehicles in top condition. We even bring our Toyota Tacoma to AutoNation for service, which speaks volumes regarding our trust in AutoNation.

Mike and the autonation team are the best to work with, great experience!

Very professional staff, over all a good experience !!

Auto Nation Honda Tucson--Simply the Best! Good job once again, Auto Nation Honda! I came in for a Road Trip Inspection. Little did I know that this inspection is free. They topped off all of my fluids, checked the tire pressure, and did an under-the-hood check. Everything was fine except the sway bar. I put it on order and hopefully it will be here before I take the trip. Love these guys. They give great service with a smile!

Excellent service !!

Wonderful service experience at AutoNation; easy to schedule, work done well and on time.

I always get our Honda Odyssey Van serviced at AutoNation. They have excellent customer service and do a great job! I trust their expertise!

Best place to sell your car. Forget car max and other dealers

My vehicle was taken care of in a record time and the staff was friendly and polite.

2.5 hours for a scheduled service appointment. Oil change, tire rotation and computer update. That is a long time to wait. They did replace the battery also under warranty. Also wanted to change cabin filter ($70). It was 3 years old but the car only had 11,000 mile on it, so it had not been used that much? Should not have need to be changed. The cost of the filter is $20.

They were very professional and very accommodating my experience with AutoNation is a good one. If needed in future we'll deal with them again for sure well tell my friends and family also that there are definitely a place to do business with. Thank you

brought car in for diagnostics. completed in an hour. Been taking the car there for 7 yrs now. Always quick and reliant

That was the best experience I’ve had purchasing a car. Everything was done quickly and I got exactly what I wanted!

Service was completed as promised and reasonably priced. Service agent went the extra mile to ensure the vehicle was completed promptly.

I wanted them to fix everything. Didn’t seem like they did. But second time I went they were prompt. Just some laziness or overworked mechanics. They do a lot of business there so I understand.

It started out great (due to purchasing a vehicle and paying with cashier check), however towards the end due to requiring services prior to 90-day warranty the perception was, I was bothersome and given a condescending tone when Eddie Holquin would communicate with me. I still have all the text messages as proof. I tried dealing with another employee, Scott Evans; however, he wouldn't return my call after leaving a couple voice messages. He (Eddie) was more concerned with how many years he has been with the company (9 years) and some policy, instead of being professional and helping with customer service. Apparently, the employees need more training. Thankfully, I didn't sign up for their service agreement. My regret was purchasing from AutoNation. I will be purchasing a new vehicle within 1-2 years. It won't be from AutoNation.

Love my experience,did not feel pressured enjoying my new car. The sales people work as a team and in helping go over any questions about my car and the many features my car has. I would highly recommend you checking out AutoNation Honda if you are looking for a Honda dealership for a new or used car.

Didn't have what I wanted, tried hard to get me into something else. Clean and friendly staff.

The service team at the Tucson location provides excellent service and attention. They are prompt with their followup and attention to details. The vehicle under went the level of maintenance required and was returned as predicted.

Everything went very well in the beginning.....with Mario. We really like him. That’s about all the good I can say. We purchased a brand new 2022 Honda CRX Hybrid. Well, it started out good. Once they get your money ,that’s it. They never return our calls. Customer service is bad. I can honestly say we regret buying a car there. We have never had such bad service as far as getting thing’s done. We added door moldings that they said “weren’t in”, (but they are). They don’t have it together. Left message to get the job done, but no return call. Also supposed to have pin striping done. Guess they can’t fulfill that either. Once you buy your car they’re all done with you. GOOD LUCK!! I wish we had known. We would have gone elsewhere.

I had an amazing experience! I had been trying to find a 2021 Honda Civic Hatchback for awhile before coming in to AutoNation Honda. My previous experience at other dealers was horrible to say the least. Once I came here, I was immediately taken care of. It was such an easy going process and I could tell that they had my best interests first. Seth and Bob were awesome and went above and beyond to get me the car I wanted. Bob even went to Chandler and drove down my car personally which proved to me more that AutoNation Honda cares about its customers. To Seth and Bob, you guys made my first new car purchase way better than I expected it to be, I appreciate you guys!

Todd was great. Really happy with our vehicle. Good experience. Hoping we can get an extended warranty issue resolved after the fact but everybody seems legit and upfront not expecting it to be a problem.

Brandon from AutoNation has always offered superb customer service, provided valuable information about my car, and has kept my car in tip top shape. I highly recommend people to come to AutoNation solely for the great experience, fair prices and Brandon! Thanks guys!

I've purchased 4 Honda vehicles from AutoNation Honda, as well as the service of my cars. The staff listen to me when I share details/concerns about my car. The staff are friendly, accommodating, explains issues and honest. Thank you AutoNation Honda!

We will wait to see if the radio update works

Excellent Service. Mike Pescatore has always taken care of my cars in a pleasant, honest and efficient way. He is professional, informative and knowledgeable. Thank you very much for great service.

This place was a blessing and breath a fresh air! I'm not new to car buying so I'm really car specific which somewhat makes me hard to please but salute to Issac! He was patient, found exactly what I requested and was not pushy or overbearing like some of my prior experiences. Great deal and great car! I'm happy with my experience!

Why aren't more car dealerships like these guys? My experience with AutoNation Honda in Tuscon was thankfully a very positive one. The process from first contacting this dealer, waiting for my car to arrive from overseas, and delivery took about 2 months. Throughout this process, Aaron (my salesperson), Charlie, Nick, Paul and Seth (who weren't) kept me informed of the car's status. My feeling is they work as a team, with customer service as their key core value, and it shows. Pricing and transaction was a no games, straightforward affair. It's refreshing to see that there are some dealerships out there that know how to appeal to its patrons. I would buy from this store again and would recommend anyone to them.

Our service was completed as expected. We were advised the car was ready in a timely manner.

Gregg, our new Service Mgr, is straight forward and honest. Not the chattie type, but friendly. He takes care of you, and really knows his business.

Great service at AutoNation Honda at Tucson Auto Mall. Friendly and courteous service from everyone there.

Randall Lancaster was my sales person. He was excellent. Loved the service and attention by sales people and finance personnel too.

Friendly, helpful staff. Went above and beyond

I was supposed to get call about a car that was on hold at the time that I saw it. I hadn't gotten the call so I called the Honda instead, no answer. However, surprisingly one of the staff members noticed the missed call and returned my call within a few hours. I was very happy about that. He got me in touch with a sales Rep Joe Gonzalez who was very nice. I bought the car I wanted!

Their pricing is quite competitive compared to other dealers, for both used and new cars. The salespersons Pedro and Vincent, and the manager Paul made the buying process fast and smooth.

I arrived a bit early, but taken care of immediately. I got my blanket out of the back of my car, found a sunny bench, enjoyed my coffee and before you knew it I was done and ready to hit the road. A little less than an hour and no issues. Thank you

Test drove some used cars. Very nice

Very good they took really good care of you

I've always been very satisfied with my service (and sales) experience at AutoNation (formerly Dobbs) Honda. My most recent experience with Service was typical. Gregg Cheeseborough kept me informed throughout on what was going on with my car, and the wait time was very reasonable. I always bring my Hondas here for maintenance. The proof is in the results: Three new Hondas purchased here since 2004, and they have all stayed in great shape. Obviously it's working for me. Keep up the great work, guys!

Spent more than 1 hour and half hour for just an oil change and tire rotation. I will never return to get any other service done at this location. Brandon Lee, the Service Advisor was great though.

Poor service! Had a 10AM appointment for an oil change and the service tech said it would only be a short wait. The service on my car didn't even begin until 11:30AM!!-this being after I was told it would be ready in about 10 minutes at 11AM. A lot of misinformation and BS. The service manager finally took care of this situation. When I was handed my keys, I wasn't even told where my car was located in the sea of Honda's. Won't be using the service at this dealership in the future.

When I got my Ridgeline back it smelled like smoke and I don't smoke and no one ever smoked in my truck. I called them and left a message but no one returned my call. Not sure if my truck was smoked in or the person who was in it smelled of smoke. Not happy about the smoke!

Mario worked very hard for us and we were very pleased!

I took my car in at 8:40 for my appt and was told it would be done by 10. All I had done was an oil change tire rotation/balance and a wiper blade replaced. At 10:20 I hadn't heard from the service department about my car so I went up and asked what was going on, was told I will go check. At 10:30 he finally got up went outside came back in and said "oh, good news they'll be done in 30 minutes bad news they are balancing all the tires not just the one that I asked them to do so we won't charge you for the other 3 tires. My bill for rotation $44. Well at another local tire shop balancing is $10/tire so either billed for it or price gouging if is $44 a tire. I even called back later and asked how much tire rotation balance was and was given a whole nether price. Not offering rides home anymore so I was waiting (Thinking I would be home by 1015) it was very frustrating because I had company arrive at my house at 1030. They had to sit outside my house in the heat waiting until I got home as didn't leave dealership until 11. Overall everyone unprofessional, nobody seemed happy I've been going to this dealership for many many years and a lot has changed and not to the best

Always an excellent experience when dealing with the service department.

The service was good. I would highly recommend that AutoNation Honda get COMFORTBALE chairs in the service waiting area, especially with the number of people waiting. There are comfortable chairs in the main sales area but with the amount of people waiting, they need better chairs in the service area.

I loved customer service and all the staffs were very helpful.

Very good service, it was done on time, the staff was helpful and friendly.

Terrible, terrible service. I have been emailing back and forth with a representative on a car that I was interested in buying for 3-4 weeks. I built rapport with this person, Alison Lynch, and she was the only person who knew what I was looking for in a car. I set an appointment to meet with her letting her know that I was ready to purchase, cash in hand. She told me before my appointment that if I am late or if anything changes to let her know and that she would return the same courtesy. I get there for my appointment and she completely dismissed our appointment that we had set to help customers who just walked into the dealership. Needless to say, her lack of professionalism cost them a sale. I brought this up to the general manager Paul Peranzi, and instead of rectifying this unprofessional behavior, he completely ignored my emails, and raised the price of the quote on the car I was interested in, simply because I pointed out her unprofessional behavior. Overall a very bad experience, terrible management, would not recommend anyone go through this dealership. They do not respect their customers. I ended up purchasing a car through Precision Toyota, who had 100x better service and management than Autonation Tucson. Don’t ever spend money at a company who doesn’t respect their customers. Period.

Took HR-V in for a recall fix. The car sat outback for almost 3 hours before it was brought in for repair. The repair took less than 1 hour. 4 hours out of my life. ☹️

Great Sales experience with Pedro. Very knowledgeable, pleasant and good to work with

Professional and courteous! Definitely recommend buying a car there. :) I love my 2015 Honda CR-V!

Wonderful experience with Eddie being a tremendous salesman.

Frreiendly and competent

Chaz was excellent! It was all taken care of quickly!

I was pleased with service on my CRV from calling to making an appointment to the finish.

Quick and efficient service with good results!

Salesman was knowledgeable and helpful even after the sale.

Carlos-sales was very helpful in presenting the car to me. He is very knowledgeable about the car and sales process, everything went very smooth Thank you Carlos

The staff are very nice and accommodating, and I really like the service package they gave me with my 2016 Accord I just bought from them used.

My car service was great. My car is working so well. They did an amazing job from check in to the service being done. My customer service agent was great! Customer service was great and friendly. They did do the service in a timely manner. And all my needs were exceeded. This is the best care I have had at a Honda service center. I came from out of state and this place exceeded my expectations. Thanks so much Angela

Staff was courteous, professional and attentive. Highly recommend them

Service was outstanding! We had to be somewhere else about two hours after our arrival. They prioritized our service and we easily made our next appointment. The truck looked great after service!

They were very nice and they said it was gonna be a long wait but it wasn’t in the man that helped me was so nice and he did everything I needed to do any yet and I Al the questions I ask he was right on it I love animation is a very nice place thank you for servicing my car Deborah Nelson Deborah Nelson

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife and I came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law (who?s flying in from Seattle to purchase his CR-V) and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family. Integrity, character, honesty are what I live my life by and to see a entire dealership have those same core values let?s you know this is not your typical dealership!

My only complaint is that when I made the appointment I was told that the repair would take 1to 1-1\2 hours. After I'd been at the dealership for about an hour I was told that it would be about another 2 hours. Had I known it was going to take that long I'd have had the courtesy vehicle take me to the mall.

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

Great staff! They fit me in late notice for a larger service item. I so appreciated the Tucson AutoNation team for their flexibility. They also did a great job on my vehicle. Thanks especially to Scott. I’ll be back!

The usual great service! Prompt effective and friendly

I've been a customer here for 20 years and don't have anything negative to say. Kudos to their service department, which is outstanding.

Took my car in due to a recall. Fast, friendly service!

Excellent service experience. They took my car in on time. Service and recall performed while I was waiting. Very courteous service writer and I was also surprised how fair the price for my service was. Definitely recommend this dealer .

Great service from my representative. Has been with me since I purchased my car.

Process was very easy. Matt was very helpful in helping me pick a car and letting me know my options.

Great service. Nice waiting area where I could work.

They have keep my care running for a long, long, time. That speaks pretty load.

I had recall work done recently & even though they were short-handed, they took care of my car in a timely fashion. My only problem is I wish they had name tags, so I knew who was taking such good care of me.

I had an appointment for an oil change at 1 PM. They didn’t even touch my car until almost 3. I got two new tires because I knew I needed them. That took until after 4. The service technician said it took so long because they had trouble getting the tires off. What?? Then he complained that he had got some oil on himself. LOL! I won’t go there again

A two hour recall repair took four hours! Service rep did not volunteer updates, he had to be asked for updates.

Outstanding. Michael pescatore is prompt professional and personable. Not to mention straightforward and honest

They are professional, kind and give excellent customer service. My dealings with them, whether I’m having service done on my CRV or buying a new one, has been very fair and I appreciate that ☺️ and of course, I’ll be back when I want to trade in ... Thank you !!!

Gregg was wonderful. Service was done on time as promised. Highly recommend them.

Very professional, patient, informative, helpful. They did not hard sell but provided information and were willing to work with me.

Great service from Roz! Appreciated all the time he took with us!

Service department is very courteous and professional. Provide good service for my C-RV and very helpful explanations of work done and the results of all system inspections for the car.

Was so happy to have Jeff Dewalt back as a service representative. His professionalism and customer service was missed. Everything went smoothly and back on road in short time.

Brandon as great start to finish. He even gave me 20cents for the vending machine. He did inform me the car was is coming.

Good quick service and friendly staff.

Each time I get my Accord serviced by my technician Greg, he is always very pleasant, professional, well knowledge & thorough.

The service team was efficient with drop off and pick up. They carefully inspected my car for other areas needing attention and treated me fairly. My car performs much better on the road than it did before.

Excellent service. Provided scheduled maintenance, fixed recalled fuel pump issue and updated the computer firmware. The service advisor was efficient and knowledgeable and kept me up to date on the status of the repairs. I regularly maintain both my cars at this dealership.

Our recent experience at AutoNation Honda was favorable. Our saleslady Allison was extremely knowledgeable and helpful with programing our CRV. And her "after the sale" assistance has been helpful.

I went to have an oil change and was kept waiting for an hour and 45 minutes. I asked someone in the showroom if there was a manager in the service department I was told he was out due to health concerns. He offered to find someone else to help me but came back and told me he was in a meeting. Many more issues, but don't have the space here to voice them. I spent $41 on an oils change and was very upset by the wait and when I checked out, the service advisor handed me my keys and paperwork and never even told me where my car was. Very unprofessional and frustrating experience.

Thanks Eddie on helping me purchase my new vehicle! He was very helpful & informing as well!!!

Honda Auto Mall service was excellent. Their representative was exceptional and, my wait time was resealable. Very satisfied with the service price and quality of work. Highly recommend Honda.

Great service as always. My car feels great, I can definite feel the difference after the maintenance service. Thank you!

Very friendly and honest. Error code called for oil change and new spark plugs, but after reviewing my service record first was told no need for new plugs. So had to pay for oil change only.

I can?t say enough good things about Paul Peranzi and his team. It started with and a problem with servicing my 2015 Honda CRV. It ended up being a good experience buying a new car. Eddy was very knowledgeable about the car we were purchasing. He took the time to tell everything and how it worked.

They are helpful, courteous and have integrity in their work! Chas was especially helpful in explaining what my car needed.

Both myself and my significant other have purchased cars from AutoNation Honda. Only the best experience in the world! They are kind, considerate, never pushy, follow up with all your questions, you name it. After purchasing my car, I have been in for service on several occasions. Chas Sobota has been my service person and I cannot say enough good things about him. He has taken such good care of me and has never surprised me with unexpected charges, always has been upfront, always calm and considerate and kind. This is a great place and they have a great service department, especially if you deal with Chas.. You could do a lot worse and not any better.

Service manager, Mike Pescatore, has been keeping us driving down the road for many years. Always appreciate his advice, friendly manner and honest concern for the care of our cars.

Gregg was excellent! We appreciate his advice regarding the service options. The Service was completed on a timely basis. We will use Auto Nation for service in the future.

They keep to their schedule, seats are covered with plastic, kept updated on the process and friendly

𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝! 𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘥. Customer service, in my opinion, is so critical in today’s world, especially given the virtual nature of our world. My continued experiences at 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧 𝐇𝐨𝐧𝐝𝐚 𝐢𝐧 𝐓𝐮𝐜𝐬𝐨𝐧 continue to leave me frustrated, angry, and saddened that we as customers are nobody’s in the world of auto sales. ⁣ .⁣ The sales manager, 𝐆𝐫𝐞𝐠 𝐏𝐨𝐥𝐬𝐨𝐧, seems to think that’s he’s above helping customers. The 𝐢𝐫𝐨𝐧𝐲 is that his job is based on customers. I can go into great detail about his wanting ability to listen, to assist, and to ensure that customer’s are happy and taken care of, but I won’t. Though I will shed light on the most recent experience with Greg and AutoNation. This has confirmed that after owning Honda’s exclusively for the last 20 years that I will never buy another. That should tell you how bad the customer service is at AutoNation Honda in Tucson. Greg proceeded to 𝐥𝐚𝐮𝐠𝐡 at my wife when she asked that he honor an agreement made between him and myself. There was not a timeline attached to the agreement, and because of Covid, we did not drive our car much over the last year. Conveniently Greg decided that he would disrespect my wife @jenniferlynndonahue today, which resulted in her leaving the dealership frustrated and angry due to his laughable communication skills. ⁣ .⁣ 𝐇𝐨𝐧𝐝𝐚 and 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧, 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭𝐚𝐛𝐥𝐞! ⁣ .⁣ .⁣ .⁣ @autonation @honda @officialwarrenbuffett #tucson #honda @greg.polson #hondacrv #crv #hondalife #hondanation #hondalove #carsofinstagram #instagram #instagood #customerservice ⁣#car #fail #badcustomerservice #hondaservice

Absolutely horrendous service, promises are not kept and customer service is lost on the management there. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

A joke of a dealership with an even bigger of a joke general manager. When you make a deal with someone , you honor it!!! You don't laugh in there face, keep acting like your very lively hood isn't 100% dependent on every customer

First time to have car serviced at Auto Nation. Excellent reception at checkin. Gregg went over the options and costs for services. He said the wait time would be about one and a half hours, it was less than that. The wait area was neat and clean. Costs were as expected. Thanks to the Auto Nation service team for a great experience. Will be returning.

The entire buying experience at Honda was very pleasant.

I’ve owned so called “luxury automobiles” in the past including Mercedes, Volvo and Audi, but never have I received such excellent service as I have at AutoMall Honda. The service managers are professional, thorough, and friendly; the mechanics, top notch. I have complete trust in their recommendations—never have I had the feeling they are trying to “sell me a bill of goods”, unlike with other brands. Whenever my tire pressure light goes on, I drive by, and they take the time to immediately check it out. With Honda, I have peace of mind, which is a big deal to me. Five stars out of five for AutoMall Honda! ⭐️⭐️⭐️⭐️⭐️

The customers service was outstanding! They didn't mess around and try to sell me on something I didn't want. They gave me top dollar for my trade-in, came down to what I offered on the purchase price and that was it. No nonsense going back and forth.

Excellent service as always on my 2010 Honda CRV that has 137,00+ miles on it. The amazing staff has performed all the maintenance on this vehicle.

Have always had good experiences with this dealership. First visit since covid and I was concerned as to what their precautions were. Very pleased. Everyone was wearing a mask and I felt comfortable in waiting area (I'm a high risk senior.) They did an excellent job servicing my car, as usual.

I really love my car , and pedro give us a very good customer service always there to answer us any question or any we have doubt

Buying a car here was so easy. Getting it's first maintenance done here was even easier. The Service Dept was quick. clean and so friendly. Highly recommend

My agent was exceptional and the car was completed in a timely manner.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

great service. was able to get me in the day I called. they always do an awesome job on my car. Bunch of guys there I trust. I think it was the assistant manager in the service department that took care of me this time.

Repaired drivers side view mirror in process disconnected seat memory switches. had to drive back to dealer and waste another morning , never mentioned any offer to makeup for another morning lost such as a free oil change or a coupon towards a discount of some form.

I loved my experience purchasing a car through Auto Nation! The staff was very knowledgeable, and helpful. This is the 2nd auto purchased through here, I would send friends and family here if they're looking to buy new or used.

Had a good experience when I took my car in for the 85,000 service. Brandon was very helpful in being sure that everything went smoothly. I have never taken my car in for service to any other dealership than AutoNation Honda.

My Honda Pilot is now 11 years old and in those 11 years I haven't had a problem with service until this last visit. I Had an appointment for PM for an oil change, tire rotation, and new battery. After a little over an hour wait my car was still not taken into a service bay. I complained and it went in about 15 minutes later. But it was still almost 4 P.M. before my car was completed. The service rep apologized and explained they were just overwhelmed that day (Perhaps a mechanic or two were out sick) and took $20 off my bill. So in over 10 years this is the first time I was disappointed, so I would still highly recommend them.

Everything was completed on time with no problems.

The service provided was excellent. The service rep handled my request well. When there was some problem diagnosing what I described, he had me drive the car with the technician. The technician heard what I described as the problem and eventually found the source. There was and alignment problem and they suggested a new set of tires that were very reasonably priced.

Just purchased a new Honda from Autonation on Wetmore. Was a very pleasant experience ; no pressure like some of the other dealers! Loved our salesman, Frank Sallach! Would recommend him and the dealership to anyone looking for a vehicle!

Yesterday I wrote a review on Honda Autonation in Tucson az, I think is fair that I write a new review to let the people know that I received a call from the GM in Autonation, he apologized and let me know that they would honor the offer they had given me, I told him that I appreciate the call and that speaks highly about the Autonation. I sold them the car at the price we had agreed in the beginning.

I have only used the service department and can say that I trust them completely. Have always received excellent service for my old CRV.

Courteous and job done quickly.

The customer service is outstanding! They really want to know if the customer is happy!

This is the only place I will take my Honda Accord to get maintenance done. The service people are nice, respectful, and honest. Never an up charge on things that don't need fixing. I have been going here since 2013 and will keep going as long as I own my Accord. Thank you AutoNation Honda.

I bought my 2016 Honda HRV from Autonation brand new, wall the bells and whistles. I have continued to have it serviced at the dealership,with excellent service. They are excellent,honest,and have never tried to upsell me on any service.

I really appreciate the quality of the customer service and repair arrive at Auto Nation. Chas was very helpful getting my expensive repair covered by my extended warranty. I am grateful.

Chaz is amazing... always on top of everything, great customer service. on time service...

The service was excellent. They were able to give me a checkup at the same time as purchasing my new tire.

disappointed at the length of time the service took

Friendly and knowledgeable sales personnel. No pressure to buy as that would not be tolerated.

I've been a customer at AutoNation Honda since 1997 and have nothing but the highest praise for their staff and the quality of their service. My own experience with service advisor, Mike Pescatano over the past few years has been flawless.

Great place to do business . I have been patronizing Autonation Honda for years. Always a delightful experience

Great job with a superior advisor. Mike is easily the best advisor I have ever worked with.

Auto Nation Honda always surpasses my expectations. My service advisor, Mike Pescatore, made sure my repairs were done in a timely manor. I highly recommend AutoNation Honda’s service department. Darlene Curiel

Service rep was courteous, knowledgeable and very pleasant

I have purchased many cars in my life but this was the best experience I have had. They were friendly, knowledgeable, and most importantly they were not pushy! I felt they were honest and I got the best deal possible. They really looked out for me!

I had this scary experience of having my tire blowout on the highway. We had the car towed to Honda Auto Mall in Tucson. Early the next morning , at opening! - Mike already knew why I was calling had the car being looked at and was working on getting the replacement tire. Mike took care of the car...and as always, was so kind to me and assured me it would be all fixed. I will not take our two Honda Accords anywhere else.

We bought a new Honda Civic for our son and the process was stream lined from start to finish. We appreciated the assistance with better rates and payment options.

Mr. Adrian Suarez did an excellent job explaining the price, process and going over features on the new car.

Went in to get an alignment and transmission fluid change. They sold me on the major service, I am such a sucker. First they said they'd give me 10% off but then they didn't in the end, don't take any verbal promise seriously. Second they didn't apply my free oil change to that portion of the bill.Lastly the line items are ridiculous: 50 bucks to check my battery terminals thats more than halfway to just buying a new battery from walmart, there's a reason autozone will do that for free. 70$ to squirt two little bottles into the fuel and oil. I feel like an idiot, i should have gotten a detailed list of what they planned on doing beforehand. Dealerships are for suckers. Their goal is to take you for all your worth.

Service Advisor was very informative. Explained the details of my service needs thoroughly.

Great people who really know how to provide service.

Our buying experience was one of the best we have experienced when purchasing a vehicle. The Tahoe we were interested in was in Phoenix and the sales rep went from Tucson and picked it up for us to inspect. There was no pressure to do the deal. We did purchase the vehicle and the entire process was smooth and quick. The finance manager was very informative and got us the best finances. I would recommend this dealership to anyone.

Mike and his team do a wonderful job. Mike is always helpful and explains everything so we understand what is happening.

The manager of this Honda dealer actually requested I FUDGE MY REVIEW to give EXCELLENT ratings !!!!! Before buying my 2020 Accord I had previously been at that facility in 2007 when I purchased a 2007 Accord. Then it was Dobbs Honda. Clearly, AutoNation hasn't spent EVEN A PENNY on improving, updating or maintaining your facility -not that it was a standout-out even in 2007 !!!!! Shabby, unkempt, worn-down, delapidated are the kindest words I can give for the depressing showroom, customer waiting area and every other square inch. Their email system is NOT working properly. I received TWO IDENTICAL COPIES OF MESSAGES. Previously, I got TWO COPIES of the confirmation of appointment and TWO COPIES of each of the (TOO MANY) reminders of the appointment (I believe that was 6 in total !!!) ENOUGH IS ENOUGH !

Always monitoring and keep me on top of my service needs and fit me in if anything arises

AutoNation has been where I have taken my Honda Accord for the last five years. Even during these difficult times, their service has been exceptional. Michael was so helpful and I really appreciate the service provided.

Great price at the dealership, price matched other dealerships. Was an overall great experience.

They have been absolutely terrible. They didn't explain any of the warranties, gap coverage or dent coverage to my non-engliah speaking friend and now the finance manager won't engage at all with her or me. They also told her an "out the door price" and hid the down payment so it looked like she was getting the price they guaranteed. Unacceptable and will be contacting AGa office.

Two hours for an oil change seems excessive

Greg C. is the best! He is the only service tech that I will work with! He is very trustworthy and is always looking out for my best interest. He is great to work with and very friendly. Thanks, Greg for all that you do for me!- Blue Honda Civic

I bought my car here and get it serviced here. Top notch service every time from Greg, Pescatori and Chas. All have taken care of us.

The agent was courteous, informative and helpful. A total professional.

I had first service (15k miles) for my car with Joe Pescatore. in and out quickly. He explained what was done with a smile and was very friendly. Waiting area was clean and inviting. Been buying cars here for 16 years. wont go anywhere else for sales or service.

I came in for the twelve-thousand mile service on my Honda Civic, and I have no complaints about that. The problem for me was that the service writer wore his mask pulled down over his chin the whole time I was there, and that area is rather cramped and has a lot of people moving around, so I couldn't stand back very far. I should have waited outside but he was asking me questions and I had to stay there. Now I'm worried about being exposed to covid. I have an appointment to get tested but not until next week, the soonest I could get one. It's easy to think that we're through the worst of this pandemic, but we're still seeing thirty-thousand to fifty-thousand new cases a day in the US and we can't let our guards down. It's not an exaggeration to say that one mistake could cost us our life. Keeping their customers safe is job-one, and nothing else matters if they don't do that first. I hope the service manager will get on this and ensure that all employees wear properly fitter masks at all times.

I always have a good experience with this service department. Service advisors are always friendly and take time to explain the service that will be performed, what was found to need attention and the additional cost if any.

Customer service was great, unfortunately I don't recall my salesman name but he was prior military. No pressure to sell or trade in and seemed knowledgeable of vehicle history. Disingenuous communication from Paul, asking permission to inspect my car in a shop after already bringing it and lifting it. Claimed transmission issues on my trade in when their staff was recorded on dashcam claiming it was modified with a cam. The vehicle was stock without any recalls or check engine lights. My disappointment stems in that I was consulted after, not before, my vehicle visited the shop, where damage could have occured.

I was absolutely blown away with the customer service i received during my time at AutoNation! Paul will go above and beyond for any customer and he has a great positive attitude!!!! Allison was amazing amazing sales representative and i truly enjoyed my time there(2hours) I walked in with not alot of hope because of my past experiences at car dealerships this was just different! Im now a proud owner of a 2021 Honda Van and im so happy for my little family!!!! Thank you againAutoNation Honda Tucson!

I'm always treated very well there, especially with Gregg C. Customer service, is his forte! He never tries to sell me un-needed services, which is much appreciated! He is trustworthy and honest. Yesterday; I was dreading driving in from Green Valley to sit for 5 hours, with nothing to do, and no vehicle. Thankfully and unexpectedly; Gregg got me a courtesy car, and I was able to do my in town shopping, while I waited! What a relief! Thanks so much for your kindness, Gregg, you excel at your job!

All the repair people are fast friendly and professional.

Excellent overall service provided by the service rep and the technician.

Just need usual service, but was treated very well. Very efficient, very friendly

Great service, seamless experience

I told him I’d pick up the car the next day. He called me a few hours after I left the car off asking for payment over the phone. I payed when I picked up the car

Had my Honda Pilot serviced at AutoNation Honda and my service advisor, Gregg was excellent. He said the work would be done in about 11/2 hours. One and 1/2 hours later the work was done, and very well done! Thanks!

Ed Diamond is very professional and I trust him for his advice on the care of my two Hondas/

I bought my vehicle here and I've had it serviced here the whole time. Like insulting is excellent and I trust my vehicle to them I've never had a problem so I highly recommend this dealer

Quick, friendly, and fair price. My advisor Mike was very helpful. I felt the area was clean and practiced social distancing.

Before using AutoNation back in 2004, I never trusted dealerships, but that has changed. Chas and his team are superb diagnosticans and mechanics. Your vehicle's needs and then what's been done are fully explained in language that the average person can understand. Thanks, Chas, Chris and team. I'll never bring our vehicles elsewhere!

AutoNation Honda Tucson is a very clean, well run dealership staffed by people that really care. I?ve purchased several vehicles from them and used their service department a lot. I strongly recommend this organization.

I have my 2019 Honda Pilot serviced here and my advisor is Mike Pescatore. He is wonderful! He always gets me an appointment exactly when I request, the work on my vehicle is always delivered when promised and he gives me trusted advice. You couldn’t find a better advisor than Mike !!!

I can thank Alison, Jason, Victor, Nick and the AutoNation Honda team in North Tucson AZ enough for all the time they spend working with me and getting me in the right Hybrid CR-V 2021 vehicle. They spend much time with Corporate Financing in working through terms with me and I was able to secure an incredible vehicle for our ministry/business use. We were BLESSED by this team and effort and will bless others with the use of this beautiful vehicle.

I go to the shop for their expertise. I do a lot of auto repair myself, but when I get stuck I go to the experts. They have come through in the past but they failed this time. In addition, they guessed on what the problem was which cost me $500; in my earlier auto repair days thats what I did and it never ended well. Finally, they thru their hands up and blamed on a part that I had just replaced 2 weeks prior(Honda OEM.) I am back to square 1. 3 stars cuz they usually come through.

Honda has wonderful service it is a major reason I keep buying Honda’s. Greg cheesbrough was great, helpful, courteous and straightforward. Thanks for everything.

Mike is a solid service advisor and gets things done and doesn’t overcharge me.

My experience was very good. The service manager was friendly and informative. The service was professional and as promptly as possible.

The assistant service manager was extremely helpful and took care of the issue.

Came in with dead battery. Got prompt service in spite of the fact that they were very busy.

Highly professional staff. Buying process completed in a very efficient and timely manner

I find the employees are always ready to serve the needs of customers. When I had a question after service, management didn’t hesitate to talk to me. I so appreciate that. It will bring me back to AutoNation Honda again and again.

Great experience. Staff was cordial and helpful. Everyone was professional a d they wore masks. This was my first time having service. I will be back.

After a significant search of Phoenix Area Honda dealers, I chose to 'cast my web' further, and went online with AutoNation - Honda - Tucson to search for our ideal retirement vehicle. Both of us now on fixed income, we had managed to put aside a sum of money that we felt should provide us with a dependable, fuel efficient, yet fun auto. I understand that not all car buyers would recommend announcing that figure up front, but I recommend it unless you're partial to long negotiations. Which would be okay, we enjoyed our interchanges with the gregarious sales folks here. They were helpful and straightforward. We did find a dependable, fuel efficient, fun auto in their new 2020 Honda Accord EX Hybrid. but the day ran short, the banks were closed, and we didn't reach an agreement. We returned Monday, after establishing an acceptable price, and voila, before we knew it, we were getting an orientation to all the electronic features Honda brings to their car lines. We drove home (90 some miles away on an Interstate) and registered a 43.6 miles per gallon fuel consumption, running at the interstate speed limits (75 mostly, 65 for the rest). Our most pleasant car-buying experience yet!

Waiting area could be updated with more power out lights. Greg did a wonderful job.

Over the moon about my first ever brand new car purchase with the CR-V 2020 EX and my Autonation Honda experience! Can't say enough nice things about the entire team I worked with, especially Adrian my sales consultant who had my car ready to go for before I even got to the dealership after work and even took his time reviewing all the amazing car features just so that I would be familiar with it all. In addition to the top notch customer service I received, I was well informed through the whole process thanks to their knowledge on financing terms which gave me high confidence in my decision. I did not receive the same customer care at other dealerships.The team at Autonation Honda was very trustworthy and overall best in class. I would recommend them to anyone in the future looking to purchase!

I recently bought a Honda Accord from Auto Nation. It is the best car I have ever had. I'm amazed at all the wonderful things it can do. The service was excellent!! The sales people I spoke with were extremely helpful, kind and friendly.I will certainly bring my car to them for service when required. Thank you to Auto Nation Honda and the great people who work there.

Went in for service. Electrical problem due to battery. They replaced it fir free. Great service in our time of Covid.

Great service, no haggling, no heavy pressure, personal integrity.

Buen service rapids y personal amiable atencion al caliente Muy buena

Friendly, timely, clean. The AutoNation team is professional with popcorn and coffee if you need it in the lobby. I’ve never had a bad experience with these folks. And they will shuttle you home if you need a ride.

I bought a beautiful CRV Touring last week, I’m still on cloud nine.... The experience with this car dealer was over all great and I would of rated it a 5 star but the wait time for a cash deal was way longer than I would of thought it should be.... Everyone was nice, friendly and covid compliant... Our sales woman was fantastic “Allison”went way beyond her call of duty.. She was professional, friendly and honest.....

I am happy to take my Accord to Autonation for service. And when it comes time to buy, I will look to them first.

Exactly what I was looking for. ,.......................

They paid attention to my needs & met them

Good communication, competent work & pleasant staff!

Went there to just look and ended up finding my new CRV! Great service with Mario and Ryan.

I made my appointment at a time that was convenient for me. I was taken care of immediately upon my arrival. The service writer was very professional and explained what was to be done and the exact time it would take. He was correct and my technician parked my car and came in and handed me my keys. He told me what he had done to my car which made me happy. Very professional and completed my maintenance visit as promised. Very happy about my visit and I bought my Honda CRV from them also. I would recommend this dealership to everyone!!!

We had an emergency repair need for our Honda Pilot. AutoNation Honda Tucson Auto Mall got us back on the road quickly.

A lot of the service representatives are rude and act like they’re too busy!!

Great service. Easy to access and helpful people when you arrive.

My service advisor, Mike Pescatore always provides me with excellent, timely and courteous service.

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy!

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy! By far the best experience I've had when purchasing a car in over 30 years!

The service was friendly and professional

The service representative was courteous and knowledgeable. He gave an accurate estimate of cost and time for service!

The service was timely and the people were pleasant to work with.

Helped with a dead battery and Honda Road Service

We were very satisfied. Greg always takes such good care of us. We really appreciate dealing with him.

The people we encountered at AutoNation Honda in Tucson were all nice people.....our frustration came from the length of time the process of buying a car took.

Todd Kelleher was very professional and spent time to ensure we find the right car. He also took the time to explain the car features, and answer our questions. Thank you Todd.

Chase was absolutely wonderful with us great customer service.

Took car in for an oil change + Tire Rotation. Service Advisor promptly greeted me and was pleasant. Wait area was spaced nicely. Service time frame was good. My only complaint is that a safety inspection was included during which the technician measured the tire tread but apparently didn't bother to check how much air was in the tires because 3 days later, my car alerted me that my tire pressures were very low. That was annoying and that is the only reason I dropped the rating from 5 stars to 4.

I recently bought a crossover Honda (HRV) from AutoNation Honda in Tucson. I was very pleased with all of the people that I came into contact with. They made me feel special and there was no pressure.

My service agent has always been Gregg Cheesbrough and he is very patient, knowledgeable and thorough. I am very pleased with my service yesterday and each day I?ve been there in the past. Please acknowledge Gregg?s continued performance. Sincerely, Bob Harrison

My salesman, Triston, was so helpful & didn’t “pressure” me into a decision. He took time to explain the features of the vehicles I was interested in. After the sale, he sat in the back seat & showed me how to use these features! I will definitely be back for my next vehicle. Autonation’s price was fair & the staff (especially Triston) were courteous & accommodating.

Had our vehicle serviced and no more than a mile down the road and our tire pressure light came on. The techs performing the tire rotation should’ve done a better job with tire the pressures. They’re still reading the same days later so it shouldn’t be a nail. Just frustrated with their quality of work for the simplest job. Other than that the front desk staff were professional to us.

very friendly and good customer service by Frank highly recommend auto Nation Tucson

They are honest with the repairs. We felt we were dealt well when we bought out used car and the service has been good. I live on the east side of town and Mike made sure that I didn't have a long wait this last visit on December 18, 2020. I recommend them highly.😊

Andrew Felts did great all around! Will be back to Andrew every time!

I've been going to AutoNation since I bought my Honda Odyssey in 2018. Quality and service kept bringing me back. Mike Pescatore is an easy service manager to work with, explains the work and answers questions well.

If you are looking for vehicle with great price and features,Auto nation is the right place and choice. The staff is very helpful in answering all the questions you have and suggest very good package based on your needs. I appreciate the gesture from Auto Nation as they arrange for your pick up when you are planning to visit, maintain customer safety during this times. Process is quite smooth and hassle free.

I have been using Auto Nation for my service for almost 10 years. They have always been fair, excellent, fast and on time with all repairs. You can trust them to be honest and completely trustworthy in all of their work. I have been working with Chas Sobota for about three years and always get absolutely the best service I have ever had. I will be looking to buy my next car from them.

I was very pleased with my purchase. Everyone made me feel like I was special. I didn't feel pressure. It was a good experience.

My experience with the service felt was a good experience was perfect!

Quick and easy first oil change

Extremely pleased with the easy and smoothness of the service and all staff

always a pleasure to come to this location for my cars repairs. Fast, Friendly service.

Service performed as expected. They always keep up on what ever recalls or updates needed for my 2018 Odyssey Elite. I will continue to patronize this dealership.

Good service at a great price but had to return to the dealership to reset the dashboard that was removed for a recall and reinstalled incorrectly.

AutoNation is clean and modern facility. It meets the expectation I have for a Honda dealership. They acted in a very professional manner.

Took the car in for a recall replacement of air bags. They tried to get additional service work that was not needed at that time, the most bothersome saying the brakes needed service that they did not need. The vehicle is serviced elsewhere by technicians who stay on top of all main

A lot of time is saved by negotiating on-line before going to the dealership. The sales personnel, sales managers and General Manager were all involved, and cordial.

I’ve always been pleased with AutoNation Honda . The service department is great, my service advisor Ed Diamond has always been very attentive and is also very professional. The few times I had help from the other Service Staff I found them to all be pleasant and very professional too.

I am normally a pessimist when it comes to dealerships but Honda Tucson Auto Mall breaks the mold. The service center was honest, fair, friendly and efficient when they fixed an issue with my Odyssey. I recommend them. Gregg from the service center was awesome. Because of him, I’ll keep going to this dealer for service and when the time comes, I’ll buy my next car here.

service was completed early and under the estimate - I always have my car service work done here

Caitlin was very easy to work with.Every thing went smooth.We like their service department.

Service personnel very professional and helpful. Got me in without an appointment (hard to know when your battery is going to go out) and was there for no more than 20 minutes. Lifetime battery option is very reassuring and appreciated.

great dealer to deal with I find them to be fair and very helpful in purchasing a new car

Great service, Arty went above and beyond to handle our requests.

I had a positive resolution to my problem of removing a few dents through a policy I purchased when I bought my car. I was told I was given incorrect information when I purchased the policy, and they honored my problem and fixed it. Some of the questions below do not pertain to my situation.

My car wouldn't start and I had a brake failure message. I called the service department and all were busy. Mike called me back within minutes and when I explained what happened he told me exactly what to do. Once my battery was charged I drove directly to the dealership and they replaced my battery and I was in and out in less than an hour. I had no appointment.

there 125 point check list says that the motor mounts were good but infact i had to replace 3 of them. im 78 years old and i felt to nervous to drive vehicle back to dealer so i had a local mechanic fix mounts and hoped dealership would make some good on there falsification of the check list but when i went back and explained the problem i got no understanding except some fine print bs about the 90 day warranty...even though i put less than 250 miles on it..makes me wonder what else im going to have to fix. little advice..no matter how old or young you are if you buy from this dealership take your check list in to your own mechanic and have them go through dealerships check list..could save you LOTS of money time and hassle in the end.

Alison Lynch was great and handled my new truck purchase with ease. Everyone was courteous and the transaction was seamless. If you need a New Honda see Alison Lynch

The service person was friendly upon my arrival, with my paperwork ready to go over my service request. After my service was complete he reviewed the results in detail with me and gave me suggested recommendations for my future services. Today’s service was done in a timely manner. I’m completely satisfied with today’s service and I would recommend the AutoNation Honda Tucson Auto Mall to everyone. 11/25/2020

I had really bad experience here almost 3 weeks with out a car and they didn’t give me one to use my car is under warranty and they had to send it out to another dealership to get worked on so if it’s not Honda car don’t buy it from Honda auto nation they don’t have the proper tools ⚒️ they wanted me to pay for repairs that should of been covered by my extended warranty ..... there is a lot more I have to say

I consistently have my CR-V serviced at this Dealership and have never been disappointed.

Always fair prompt efficient service. I highly recommend them.

Greg was friendly, competent and called as soon as my car was ready.

it was expensive but my civic had was so in need of repair. i'm please with the results! it was worth every dime.

I recently purchased a new Honda Fit at Auto Nation. I was lucky to get Aaron as my salesperson. Even though I did my research, I still dislike the whole process of purchasing a car. Truthfully, Aaron made it easy. I call him, “Mr. Okay,” because mostly that was his response to my requests and questions. He also answered my e mails almost immediately, and was clear in his hours of availability, his info about the car, and his ease of manner. NO GAMES. I got my bottom price quickly with lots of price information from the dealership. Aaron’s real accomplishment was in fitting his 6’ 7” frame into the passenger side of my Honda Fit. Most impressive. After two BAD experiences in buying a car, this one felt sweet. Thank you, Aaron.

Thanks so much, Greg! You helped me out late Saturday when my power drive (I think) went out! Thanks for the help with the warranty and getting my car back to me so quickly. You guys are the best! You even gave me staples to finish my school project while I was waiting. I would never go any place else ever!

Very courteous and helpful staff. Oil change completed in less than an hour.

This is the third car we've bought from them. They are wonderful to work with, their service department is excellent.

Quality vehicle, pleasant, above-board and helpful sales experience. Assad was an honest, helpful, and altogether professional salesperson.

Excellent timely service, great people to do business with!

Greg was helpful and efficient. Autonation it?s a good job with the service on my Honda.

Greg my service advisor did a great job explaining all that was going to happen with my service visit. All was done EARLY and thank you guys!!!

Everything went smoothly and quickly. I was very pleased how everything went.

Mike is a friendly service writer who makes sure he understands what you, the customer is coming in for. He kept me informed the whole time my car was in for service. My side mirrors no longer vibrate, thanks again for the first time repair Mike!

AARON BLOM HAS BEEN VERY HELPFUL IN GETTNG ME THE CARS THAT I WANT. I APPRECIATE HIS EFFORTS. Your phone system sucks.

I had such a great experience at this dealership recently! Ed was my technician and he and his team took such amazing care of me - truly, the spirit of service. Not only did I have a complicated issue with my Accord, I currently have a complicated schedule filled with days that start before they open and end after they close. Ed fit me in the already-full schedule as soon as I had an engine light go off and worked with me to both discern the problem AND make sure I could still get where I needed to. Additionally, every other service team member I interacted with was professional and courteous. My car is running perfectly again and I couldn?t recommend them enough!

Very satisfied with their service. Prompt and attentive.

I have bought three Hondas at Auto Nation and I will only go there for car service. They are helpful, cheerful, and take good care of me and my car.

Aaron responded to my initial inquiry immediately and provided photos and prices of all cars in stock that met my needs. I met him the next morning and he had readied my favorite for a test drive when I arrived. He was knowledgeable, friendly, and NO pressure. We negotiated a fair price and left in our new car with big smiles. He's the best!

Love the service well recommend

My family and I just bought a used car from Autonation Honda and it was a great experience. Both the sales person and sales manager were very wonderful and helpful. The sales manager worked hard for a good deal for us the customer. Kaitlyn continually made sure we were being taken care of. we love our new car.

Always great service on our two CR-Vs and this time was no exception. Service Rep Mike was thorough in eyeballing my vehicle and going over its service history, passing along several tips along the way on taking care of the vehicle. Friendly, efficient. Never fails.

Good people work here. Very professional, everything done In a timely manner on a not so simple transaction. You could tell their whole focus was on customer service...this elderly grandmom could have been taken advantage of and wasn’t. Just the opposite. I recommend them.

Friendly, competent, on time (had an appointment).

2017 Touring Model Honda CRV taken in for repairs (electronic system failure). First visit on 10/06/20 a bit confusing and 4 days later the same problem happened again. Second visit resulted in further testing of the auto system with part replacements and problem solved! Service client rep, Ed Diamond, was respectful and courteous throughout both encounters....thank you, as I was irritated the second visit. We both agreed that our next visit will be for an oil change only!

Always good service and courteous staff ever since we purchased our Honda there.

They understood my goal and we're very helpful throughout the process

Easy peasy. Leased a car!

We have been coming to Honda Tucson Auto Mall for 10 years for service and have always been very happy. Assistant service manager Gregg explains things thoroughly and gives excellent maintenance advice.

what great service! we thought a CR-V would be alot easier for our disabled son to enter and exit but didn't want to drive him to dealership just to get in and out of the backseat. AutoNation, Nick, had the CR-V brought to our home. we are a Honda family and had 2 Hondas to trade...they negotiated the trades, delivered the CR-V, drove away our two cars and we never left the house. And, we are living the 2020 CR-V.

Vincent was very helpful and knowledgeable during our buying process. Helpful and thorough, he helped us make informed decisions and ended up with a car we love.

I highly recommended Auto Nation Excellent service

A fabulous car buying experience. We began our shopping trip online. We looked at various Honda dealerships in Southern Arizona. AutoNation's transparent pricing, fair trade in allowance and Lack of ridiculous, phoney, tacked-on fees won our business. We arrived in the evening, took the vehicle for a test drive and decided to buy with our trade. The transaction was a joy. We dealt with Nick online and by phone, then Alison met with us for everything else. Do your research, and read the fine print from all your dealer choices. Other dealerships had added fees for industry standard equipment. They also advertised their vehicles at one price, then quoted higher when it came to the actual purchase, due to add-ons that weren't disclosed. It was very disappointing. AutoNation did not engage in any of those deceptive practices. You will do yourself justice by giving them a chance to win your business.

My experience was pleasant, but we already new going in that we were going in to buy a new vehicle. We were looking at 1.5 or 2.0 Honda Sport, once we test drove the 2.0, our minds were made up. There was no pressure from the salesman or his boss. They were both very helpful and helped to get us where we wanted to go get to, financially. The process did not take long at all.

My experience with service has always been excellent and feel that my vehicle will last on the road for many years due to the quality of the product and those that maintain with keeping it running.

Very professional and quick buying experience. Great car prep and they made sure I knew all about my new car.

Called to confirm a problem with starting my CRV and was told it sounded like new battery needed. Then The service rep checked to see if my battery was under warranty and it was! They got me right in and out. This is why I buy Hondas!

I recently purchased a 2020 Honda CRV Touring from Triston Oldham at AutoNation Honda in Tucson AZ. Triston's product knowledge and attention to detail are excellant. I certainly would recommend him and the dealership for your automotive needs.

Even though my car is several years old I still take a into the service department for general maintenance and repairs. The staff and service technicians are always great. I haven't had one bad experience.

Service associate was knowledgeable, friendly and was able to fit me in to an already booked schedule.

I recently had a battery replaced and my tires rotated. Greg and his entire staff were outstanding. They got me in and out very quickly and Greg drove my car around to the front, so I did not have to walk in the heat. Great experience at Auto Nation. BTW.. Love my Honda civic!! Kim Griggs 😄