Recent Reviews from AutoNation Honda Tucson Auto Mall

Great service fixing my tires! Professional

I could not have had a better experience with a car purchase. Isa was very attentive and spent the better part of four days time working with me from afar to make this happen. I felt like not only was the service exceptional but everyone at this dealership was very honest. I highly recommend these guys!

Nothing impressive.

Great experience. Showed up here looking at a certain vehicle and when we didn't completely love it, they showed us a few solid alternatives. Plan B quickly turned into plan A as we loved what they showed us. We were in and out in a few hours. Their process was very streamlined/efficient. Will definitely look here again when I'm in the market.

They were all very professional environment. Their computers were down for almost 2 hours. They kept appologizing for the delay and checking up on me. They had wonderful snacks! Icream bars, Chocolate bars, and a coffee machine. It was a very clean as well.

I had my car serviced here last week. John B., who's always friendly and professional, makes servicing my car an easy process. He communicates clearly and sends updates regarding my car's status.

The dealership had problems with their computer system the day our vehicle was scheduled for service, but our service manager, Arturo, kept in touch with us via phone to let us know how this might impact us. They got the car in and did all the needed diagnostics and repairs. Again, Arturo kept us posted throughout and was even working the following day when we went to pick it up. Good communication helped salvage the frustrations of a technology glitch.

I really had a pleasant experience at this dealership. I have purchased cars before but the way customers are received, treated, respected was admirable.

John and Arturo went above and beyond when I took my Honda Pilot to them last week. John explained everything that was done to my Pilot and what services are upcoming. I told them I drove a car to the dealership and feared that it would get locked in the dealership overnight so they followed me to the mall to park my spare car. I am very grateful that your dealership has such a great staff.

Efficient, personable, and got the job done in a reasonable amount of time

I got to my appointment early. John took good care of me like he usually does. Service was prompt and done sooner than I expected

managers never seem to care or fix the issues when they reach out to customers

I took my vehicle for maintenance to AutoNation Honda at Auto Mall yesterday. As always, I was welcomed with a friendly smile and professionalism. I waited there while it was being serviced and received updates on what they were doing. When it was done I received explanation on what they did, got recommendations on the future service. Thank you for taking good care of my vehicle!

They need to bring back the courtesy shuttle. This is one of the main reasons I have used this location for so many years.

When I called to make an appointment to have some previous recommended work to be done I was referred to a great service advisor: Bryan Medina. Bryan took my call and set up an appointment for a day that worked for Auto Nation and me. When I brought my vehicle in he was ready and waiting, greeted us and proceeded to explain was going to be done and approximately when it would be done. When the service was finished Bryan called aand notified us. When we picked up the vehicle, an 07 Accord with 71,000 miles, Bryan explained what was done and all the inspections performed. What a great service advsor!!! This is the type of service I expect and I tell friends and neighbors about good service!! Thank You!

Wonderful place to take your car to? always a pleasant experience!?they?ll do exactly what they say and what you want. Honest reliable always!?ty AN. Steve M.

My wife and I are traveling and had an issue with our 2016 Pilot. I called AutoNation and spoke with John Beeman. He said they could get me in to look at the issue. When we arrived at the dealership, John was there to greet us. From then on he took great care of us, was very through in his explanation of our issues. Between John and the mechanic, they got our car fixed under warranty and we were happily back on the road in a few hours. John Beeman was fantastic as well as the mechanic. We can?t thank them enough for repairing our car and taking away the worries of car trouble. Thank you John!,,

I had a wonderful experience from start to finish. I scheduled service online and when I arrived, Anthony greeted us like family and within one hour, my service was complete! I even received a vacuum and car wash! Keep up the great job everyone!

excellent service - polite, helpful, rapid

brought car in for oil change etc.. they called me said tires getting too worn- original tires on my 2017 CRV.. reluctantly went ahead. they gave me great pricing and car runs like new due to tires. Have always used them for servicing our Honda's.. they explain everything and fix few things that go wrong (it's a honda after all !) Have always purchased from them as well equally good experiences with that process.

I cannot say enough good things about Anthony. He is the most courteous and professional service representative I have come across in a long time! From start to finish he treated us like family! It has been a difficult 3 years for many so to have this gem of a person is so refreshing! We need 1,000 more Anthony's in this world!

John's dollar estimate and time of completions were right on the money.

Outstanding staff and services. Deseree is really good to work with - professional and courteous. They have convenient and comfortable waiting areas.

I hAd a trailer hitch installed. The dealership could not install it when I bought the car because they did not have the parts. It would have been nice to have gotten it taken care of before I took delivery but if they don?t have the parts what can you do.

Very professional from start to finish!…Always a pleasure to have my Honda CRV worked on here…they do exactly what they say and give me good prices…the mechanics really knows their stuff…they have a very nice waiting areas with food machines and even change if you need it!…I like their honesty as well as to what I need to do to the car and what not to do yet…ty AN, Steve M…highly recommend.

Quick, professional service. Have been servicing my Hondas there for 14 years and I keep coming back.

Great customer service, gave us everything that we wanted and more. Thank you to Marcus, management and the rest of the team for helping us get our dream car. Would 100% do business with y’all again!

I had a flawless experience with my auto purchase! My initial online inquiry and subsequent questions were handled quickly by Robert. My sales team member, Angel, was so very patient , knowledgeable, and kind! Gene in finance was on the ball and very willing to make things happen so I could make it to the bank on time! I had a great experience buying my second vehicle from AutoNation and hope you have the same!

Honda and it?s service staff are alway teriffic. It is a main reason I buy Hondas,

Just had a regular service at AutoNation. Great job! Very convenient text updates with links to photos for a filter change. Thank you!

Excellent Service, every time I take my cars for service or repair my customer satisfaction is above expectations. They always make sure through surveys that they are doing a good Job.

As always, John, the Service Advisor, was affable and very professional.

As usual, John was excellent…reassuring, professional, kind.

Very quick professional staff. They were nice enough to take their time to help me install my wipers!!

I brought in my Honda Civic for a routine maintenance/ oil change. Service advisor, John B., took great care of me. I knew going in I had a major service due, so it was gonna take a couple of hours. John explained the services thoroughly and provided the upfront pricing. I appreciated his team. I recommend this dealership to anyone.

I recently went to AutoNation Honda in Tucson for an oil change on my 2018 Honda HR-V. My service advisor Arturo could not have done a better job. He explained everything to me that I needed to know and was extremely nice. My car was finished on time as promised. Thanks Arturo!

Very professional in their work. Disappointed that they were not able to take us to the mall because they said they couldn?t find a car?

Everyone was polite and it all went all. I mentioned a possible problem, and the technicians looked into it.

Very nice they treat customers very well, and they were on time and job well done!

The auto nation is a fantastic place to be, they treat you like a knowledgeable competent auto buyer, far after you bought your car. Thank you!!

I recently went to AutoNation Honda in Tucson for an oil change on my 2018 Honda HR-V. My service advisor Arturo could not have done a better job. He explained everything to me that I needed to know and was extremely nice. My car was finished on time as promised. Thanks Arturo!

The service is great. I’m always greeted quickly and with a smile. My advisor, John Beeman is always helpful and suggests any additional work that might be needed at the time or in the near future without being pushy or rude. He understands how to help schedule service out to fit within a budget and always offers a coupon if one is available.

Eddie was great! He made sure to listen to our concerns and addressed them quickly. We appreciate everything he did and would use them again in the future.

Desiree was super helpful and the maintenance folks and shuttle service were timely and efficient!

The service is great. I’m always greeted quickly and with a smile. My advisor, John Beeman is always helpful and suggests any additional work that might be needed at the time or in the near future without being pushy or rude. He understands how to help schedule service out to fit within a budget and always offers a coupon if one is available.

Quick and excellent service.

Prompt service on arrival, adequate seating, done in estimated time, seems repaired for now. No estimate of cost before bill presented.

This Honda service dealership has always provided good service every time I bring my car in. The staff are clear at communication and in their assessment of what needs to be done, I have a good picture of the timeframe and work done on my car.

Just purchased a Honda Civic and my husband and I both agreed it was one of the best buying experiences we have had. The sales team was straightforward, knowledgeable, and courteous. I don't believe I will be in the market for a new car anytime soon (after all, it is a Civic), but when the time does come I will definately return to Autonation.

I have been coming to this dealer to service my 2018 Accord for the past two years and have always received service. This past weekend I traded in my old Accord and purchased a brand new 2023 Passport with the help of Pedro Lazaro who made the entire process as smooth as possible. He was a great help and was always able to answer any questions I had and also got me a great deal. My experience at this dealership was phenomenal. Thank you Pedro and the rest of the staff.

Arianna was really helpful and the service was great!

I enjoy bringing my car to this location. The staff is always very helpful and they have a nice, clean waiting room

My experience was fantastic. All work completed in a reasonable amount of time. The service advisor said my car was vacuumed also!!

The salesman, sales manager, and finance manager were all responsive and easy to work with. They listened carefully to what was important to us in both the vehicle and buying process. We left the dealership feeling that we had been treated fairly and respectfully.

My experience was excellent!

I am done with the dishonest service managers. I got a quote and agreed to do the service based on that quote but at pick up they jacked the price up by $70.00. Beware if you are getting service at this location.

I was treated very well. I was told how long the service would last, and it was right on. I was told what the next service will be and approximately when it should occur. Someone brought me something to drink. Couldn't ask for more.

Professional and efficient service.

had a great experience at AutoNation very friendly and knowledgeable staff every time I go it's like family their. I definitely recommend anyone to take their vehicle their they will take care of you and your vehicle there.

Good customer service.

My CRV was brought in for a Oil Change. Estimated by sales Rep to take 1 hour. I noticed that my CRV was completed in just a little over 1 hour but 35 minutes later no one came to me to finish transaction. I went to one of the sales reps and said my vehicle was done why haven't anyone notified me? The young lady said the Sales Rep was probably trying to catch up with his work, I said I want to go home. She never said sorry for the delay.

They did a great job servicing my vehicle got it there on my appointment time and were very efficient on getting my car back to me in a timely manner

John my service adviser was extremely helpful in guiding me through the process that was going to happen. his explanation of time factor and cost was bang on and his coming to me during the process to explain other things that had been found was great.

Anthony was really nice! Offered more services to help with the longevity of my car’s engine even though I was there for just the oil change and tire rotation might as well get all done in one appointment. Done on a timely matter and was still able to get out of the dealership at a decent time in the morning. Anthony actually clarified that with the platinum package that I have for my car I shouldn’t have paid for my last oil change (I did anyway just cause I wasn’t getting anywhere with the last rep) and I have 3 more services left, but after this visit with him it was sorted out and cleared I hope I don’t have that issue again but if he was nice about it. Overall this visit with Anthony was very pleasant and I look forward to working with him.

Great experience. The staff fit me in quickly for an appointment. They were very friendly and explained everything in detail. They let me know right away of any extra cost and it was not unreasonable. Purchasing a car from Auto Nation I also receive several oil changes at not cost. Facility was clean and had plenty of room to wait plus complimentary goodies while you wait including water. Definitely glad I bought my vehicle through here.

Very pleasant dealership to work with. The sales personnel were friendly and knowledgeable and there was no pressure to purchase a vehicle.

Experience was simple, direct, and no hassle. Everyone was a pleasure to deal with.

Buying a car here was stress free. Isaid was especially helpful and answered all of my questions. I am very satisfied with my purchase and love driving my new Honda Accord!

Great experience with Jose. Our finance guy did everything he needed to and didn’t try and intimidate or over-sell me. Very appreciative of the staff that helped make getting a new car not so intimidating and stressful.

Thank you to Brian and the mechanic he was working with for making the squeak go away!! They took the time to determine where this annoying squeak was coming from and solved the problem that causing the noise. Thank you!!!!

We visited the AutoNation Honda and met Eddie Holguin. He was very receptive to our needs as senior citizens. We bought a 2012 Honda Odyssey. We discovered a few problems in this process in which Eddie facilitated the resolution of in an expedient and fair manner. We were very impressed with the integrity of the sale and the outcome. We appreciated the ice cream bars while we waited.

This was my first time at Auto Nation Tuscon. I do all my maintenance at Honda dealers, and have been to about a dozen different Honda dealers across the nation. This was the most pleasant and welcoming experience with my advisor Arturo. I’ll definitely go back

This was my first time at Auto Nation Tuscon. I do all my maintenance at Honda dealers, and have been to about a dozen different Honda dealers across the nation. This was the most pleasant and welcoming experience with my advisor Arturo. I’ll definitely go back

We had an excellent visit to Honda Tucson Auto Mall. We were immediately made to feel comfortable by service rep John Beeman. This was our first scheduled maintenance on our new car. Highly recommended.

Our experience at AutoNation Honda was very pleasant! I enjoyed the interaction we had with our sales rep, Eddie Holguin, as well as anyone else in the building I need to ask a question. The whole process was low-stress and there were no surprises.

No pressure, fast with the paperwork, friendly, wanted to help try to get a better deal even though I had the loan pre-approved, had car fax and history printed when I got there, just a great experience.

Got an oil change, done quickly with no pressure for other repairs.

Quick and great sevices all the way around.

Good service. Helpful service personnel.

Appointment was solid, service great, service rep great

I had oil and liquid on my garage floor. I took in my Civic the same day without an appointment. Anthony scheduled the car to be checked. The mechanic found the oil cap was not screwed on properly so it had been leaking since the service in October. The cap was replaced and the engine cleaned. I was not charged. I’m just glad the engine wasn’t destroyed. I trust Honda to look after my car. Anthony was excellent and totally professional.

I WAS greeted immediately when I arrived. He explained the service process and told me how long it would take. It was ready exactly as predicted, They left the car in better shape then when I brought it in.

I went for an oil change, but also got 4 new tyres for an excellent price. Was surprised that the balancing was for free this time. Certainly will keep my Honda CRV for service at AutoNational in Tucson.

Service was quick. Customer service was excellent.

Very professional and helpful. Friendly as well.

Good customer service. Prices are a bit more but I know my car is getting the service it needs.

Autonation service has fallen to unacceptable. THey do not call to give you updates and if you buy another brand of car through their used car system it is even worse. my last visit I have to take the vehicle to them because of warranty, they then have to reach out to another dealer to fix the vehicle. This process is okay and understandable, Autonations down fall was they just text someone over there and tell you I will let you know by tomorrow what they say. I then just called the dealer ship they were going to send my car to and I got feed back in 5 minutes. Basically you will need to pay them a lot of money for bad communication and the customers I saw that were also mad at the time things took and lack of communication they recieved, they were met with the service manager taking no ownership and explaining that what they expected was almost unreasonable.

Excellent intake process. Car was ready on time. All service completed and competitive price.

Tristan was a great salesman. A pleasure to work with.

Have always had a good expirience, this time especially. Desiree did an awesome job.

From the moment I entered the facility to have my Honda serviced, I was treated with respect and as if I was the only person in the shop. I was the total focus and the serviceman listened to everything I had to say and answered any questions promptly, fully, and honestly.

Brooke and Joseph were great to work with. I look forward to working with them in the future. Thank you

I was a bit nervous because I went to this dealership by myself, but my nerves quickly went away because I knew I was being helped genuinely by Isa. He has a great personality and helped me through everything and answered every question I had. I love my new car and I feel comfortable attending this dealership.

Excellent personal type customer service.

quik friendly service, ice cream bars, coffee tea and water availble also comfortable seating for waiting rooms.

Great service. Experience some time delays but the service rep and supervisor handling it with great professionalism.

Great customer service. Very pleasant experience.

Our service rep John was fantastic! He really took care of the needs needed for my vehicle and has great communication.

All the staff, Joseph, Robert, Bob and especially Jose were professional, courteous, and fun to work with. Jose stayed on top of the process and kept us informed throughout. These folks care about customer service and go the extra mile for their clients. They were also very fair in their pricing and trade-in evaluation.

Anthony did a great job of listening. And documenting my concerns. They did the repairs quick and efficient. But when doing the vehicle inspection. When putting the rear tire back on striped and cross threaded one of the wheel lug nuts. Now I can't get it if. Hopefully I don't get a flat before I can get it repaired.

They were all very nice and courteous

We came in for our scheduled maintenance. Arturo, as always was great! Thanks for going above and beyond Arturo.

The first was the purchase of the vehicle complimented with the great service maintenance advice and its timely issues addressed. Its worth the cost. Thank you

in 2018, I bought my first Honda, a CRV, after doing extensive research on midsize SUVs and test driving the top six. To be honest, I drove the new Mazda off the lot in Washington state. That meant I owned it instantly. But I had been lied to by the salesman in that my main requirement was that the GPS system would continue to work even when a telephone call or text came in. I needed to be able to safely answer the phone or respond to a text by voice only without looking down. It turned out this vehicle could not accomplish that. It was flashy and “cute,” a word I never thought I would use in association with a car, as I am 100% about function. If you own an Apple phone, Apple CarPlay is an essential feature in your car both for safety and for convenience. The CRV has all the safety features as well as Apple CarPlay, including a wonderful back up camera, side lane notifications – you name it…It’s got it. And AutoNation Honda in the Tucson Automall has taken exemplary service of my car for the last two years. It is in like-new condition and functioning Perfectly thanks to their incredible service department. I recommend AutoNation Honda Tucson auto mall without reservation and only wish I could have waited until 2019 when the CRV came out in a highbred! No other service department can compare!

I bought my CRV from Auto Nation and drive the extra miles to get it serviced here. Staff is always friendly, service is done quickly, and they have plenty of drinks and snacks to enjoy while you wait. Very nice business.

My service advisor Arianna kept me informed every step of the way. There were no surprises in the bill and the work was timely.

Good price for oil change. I also trust what I'm told about additional work needed.

Outstanding service advisor. Prompt repair and good advice on future service requirements,

Great customer service.I will be back whenever I need service for my Honda Pilot.

Arianna from automation has helped me twice with my car services. She is always friendly and helpful. She is knowledgeable and works quickly.

I have been going to Autonation Honda since 2013. My cars have been worked on in the past few months at Autonation Honda and things are better. The GM, Service Manager, and our Service Advisor are all working towards giving the best service possible and fixing any issues found with our car. If an issue is a fault of theirs, they are willing to admit to it and fixing it. My wife and I will keep bringing our cars here as long as Paul, Scott, and Big John are there.

I came into just for an oil change . Very friendly staff greeted us and told me it would be done in about an hour. Nice waiting room with coffee choices Ready in about one hour, I gave them 3 stars because the tech split some oil on exhaust manifold and it smelled as it burned off! Also noted oily hand print in front driver side fender, not there before I dropped it off

We had a very straightforward experience buying out 2022 Honda Pilot at this dealership. The process to buy the car was fast and easy, and this included trading in 2 vehicles! We got a fair price and transparency from the dealership. Very friendly employees from the General Manager, to the salespeople to the finance person. I highly recommend this dealership.

The radio in my 2020 Civic froze and stopped working, the service team was able to do a factory reset and completely fixed the problem. When I purchased my vehicle I got the platinum protection plan so my service didn't cost me anything.

Special thanks for the sales person Assad. They lucky they have professional person like Assad. and he?s made everything easy for me.

Ariana ( service advisor ) is very helpful , courteous and professional. She called me after my vehicle inspection to inform me of any repair concerns. I've used AutoNation Honda Tucson in the past and continue to return for vehicle services because of friendly service and integrity as I live two hours from Tucson, I make it a point to service my vehicle here.

When I had called to make the appointment I specifically asked what A6 service meant. Was told I only needed an oil change, double checked and was told only an oil change. My husband gets to the dealership and the rep proceeds to just tell him that it will take 2 hours to do the service on my vehicle. He then asks why 2 hours and she states 1 hour for an oil change and 1 hour for a differential fluid. My husband calls me and I speak directly with the rep and tell her, the person on the phone who I called and made the appointment with said I would only need and oil change and that is what I scheduled the appointment for. Her lovely answer was that they don’t know what they are really talking about because they are only a call center….VERY UNPROFESSIONAL and way to even take responsibility for your mistakes. Well this rep was just going to go ahead and have these services performed on my vehicle without even going over pricing or anything. After asking more questions we found out it was going to be another $175 on top of the oil change cost If they were going to do that. Nobody explained anything to us and just ASSUMED that we were okay and wanted to shell out that much money. Extremely SHADY….well now that we have that figured out. My husband is told by this same rep then only 1 hour for the only oil change. She has him pull forward in the service center outside and he gives the car keys to a totally different rep then told by him, it’s now going to take 2 hours for the oil change. Not even a minute after a different rep told us 1 hour we are now told 2 hours now. HORRIBLE communication….when asked why one rep gave information that it would only be 1 hour then another said 2, nobody could give us a valid reason or even a decent apology. This entire experience has been awful and it’s not the same putting it into words in this review how we felt and how we were treated. I don’t feel my business at this dealership anymore is necessary. I will for sure not recommend any family or friends here in the future.

The service was excellent. However, their commitment to a customer was outstanding. I needed a repair and the earliest appt. was the next day. They took the car and said they would try to get to it that day. They did and I was able to use the car that evening for a special holiday event. Thank you!!!

Absolutely the best customer and vehicle care! Anthony takes care of my questions and service requests to keep my CRV in great shape.

I accidentally hit my rear mirror to the garage door. It is high cost to repair. I contact Arturo Rodriquez and he helped with the repair. with a lower cost. I am happy with the services in Honda dealer. I highly recommend their services. My car has problem and I come to the dealer without an appt. Arturo Rodriquez is very helpful to diagnose the issue and quickly resolve it. Thank you very much. Kathy

The service was completed in a satisfactory manner and potential problems were pointed out.

Great Dealership always friendly!! We have purchase 2 cars here and will always come here to purchase more!

Everyone I encountered here was very nice and got what needed to be done very quickly. They don?t try to get you to do anything else to your car and value their customers autonomy.

I just stopped in to buy Honda all weather mats, a cargo area cover and security cover. Never expected that they would help me install them and take away packaging too. Outstanding! My first Honda, my daughter tells me their service dept is outstanding. Hopefully, I only see them for routine maintenance.

Purchasing a vehicle is not a small purchase, it a necessity and its hard working money. I was satisfied with my salesman Jose as he did keep in touch with me until vehicle arrived at dealership. Just like everyone else, we are trying to get the best deal possible. I went to your AutoNation Honda Tucson Auto Mall dealership3-4 times during my car shopping and I really felt treated like a number, definitely not good customer service at all. I was undecided between Toyota Camry and Honda Accord, and believe me Precision Toyota almost got my business because of their customer service and explanation of what features and benefits the vehicle has. I chose Honda because of my preference and self search I did, but definitely not because of the customer service experience. Making a customer feel great with the huge, important purchase they just made and assuring customer how good of a decision they made by purchasing your product with them would have made a big difference. When sent to the person that took my full cash payment, what I just mentioned would also have been great instead of just trying to sell you an additional up to $10,000 additional warranty. I truly regret giving my business to Auto Nation Honda, when I could have easily gone somewhere else for what I am sure could have been a better overall experience.

I have purchased dozens of new vehicles from dealerships throughout my life. Auto Nation Honda has been a shining star among dealerships. I brought them an almost impossible challenge, and the sales and finance teams found a solution that saved me money and I was able to purchase a new Honda Ridgeline. I have found a dealership that I can trust.

Anthony Burgess is very professional and helpful! He answered all the questions with great patience. Thank you very much!

AutoNation is seriously lacking in its repair shop. Service Rep Desiree was amazing and very efficient. However, the repair shop failed to communicate a repair/replacement during the 3 hrs at the dealership, that she was clearly unaware of. I received a text in the evening from the Service Manager with whom I spoke the following day to come to an amicable resolution. Repair shop communication is poor.

Had to replace a tail light that was broken. Anthony let me know when the part had been received, and when I brought the car in, he had the job completed in far less time than the original estimate.

I have purchased dozens of new vehicles from dealerships in my life and Auto Nation Honda is the best of the bunch. I brought them an almost impossible situation and they found a solution that saved me money and allowed me to purchase a new vehicle. I trust them and will always return with my business.

Great service. He was polite, and explained services needed. He provided me with a quote, but when I returned to pick up my car this was a nice discount for the service. He called and text me messages letting me know when my car was ready. Everything was done in a timely manner

The staff was phenomenal! They worked with us to fit payments in our budget and were incredibly patient with us! They made sure we had what we needed when trading in our old vehicle to transfer all items to our new one and even offered a follow up appointment to go over any new features we may not understand! Best experience yet when buying a new car!!!

Excellent service from parts department ordering my mirror on Monday to it being replaced on Friday. Comfortable waiting areas and good communication throughout visit. Five stars for service advisor Desiree!

Service was outstanding. Anthony did a great job with my service

Great experience ,very pleasant staff ,Eddie was very experienced with all of the features and pricing on every vehicle. Would recommend him to friends

Alex took great care in indicating what services were needed on my car. Providing detailed info

Jose was so helpful, friendly, and attentive to my needs. He made purchasing a vehicle a pleasant experience.

Autonation of Tucson was a wonderful experience to buy a car.

Assad was the sales person I dealt with and he is by far the best and most professional person I have ever dealt with in the auto sales industry. I never felt pressured and he is easy to talk to and ask questions to. I love the accord I bought and I recommend Assad to anyone looking for a vehicle!!

Service Representative Anthony took good care of my 2014 Honda Maintenance needs. The dealer provides good customer service and honest feedback on repairs that need attention. I wish they were still providing a shuttle service for comprehensive maintenance services.

Bob was spectacular as a salesman. The entire sales team was quick with responses and the finance guy was easy to work with. AutoNation Honda Tucson makes the entire experience painless!

I recently bought my car at the Honda Tucson Auto Mall. No aggressive sales tactics at all. I worked with Eddie Holguin. He answered all my questions and was available for questions both pre & post pickup of the new vehicle. He provided regular updates on the delivery date. Love my new CRV Hybrid.

Bob was spectacular as a salesman. The entire sales team was quick with responses and the finance guy was easy to work with. AutoNation Honda Tucson makes the entire experience painless!

Fast check-in. Arianna took my complaint clearly and competently. She has a great personality. She kept me appraised in a timely manner and ensured my payment and check-out was efficient and quick. The repair work was well-done!

Friendly and not adding extra fees and accessories.

Eddie was excellent

I got my 2022 Honda Accord Hybrid Sport from this dealership recently. The customer service was fantastic. Everyone was incredibly helpful, patient, and they never pressured us to make a decision. They were always willing to answer any of our questions. Also, they did not add any markups or automatically include any additional unnecessary packages to the vehicles, which generally increase the price. I would definitely come back here again in the future to purchase/lease another Honda vehicle.

Honda Automall made sure I was completely taken care of. Desiree was so helpful in letting me know what to expect as my car was being serviced and kept me updated.

Very expensive service for a 2.5-hour oil change. You can get it done pretty much everywhere for half the price and half the time.

Great experience with Eddie and other staff from the time I walked in until I drove the new truck away

Was fast and courteous. Robert was very knowledgeable and got things going. Very kind and very helpful

Brandon was my service advisor and he was excellent. My technician was also excellent. Highly recommend this dealership for service. John was my service advisor 3.29.22. He was very helpful and took the initiative to show me how some of the technology works. Continue to recommend. December 2022 - service is very good in all ways. Happy with this dealership.

GM of AutoNation Honda and Desiree who helped me about a week ago was very courteous, helpful, and answered all my questions. They alerted me about my dying battery which saved me an extra trip. They also offered to cover my broken wheel stud without me asking. They worked with Watson Collision who was fixing my wrecked car. I have been a loyal customer of AutoNation for a very long time. I keep coming back since I like how they treat their customers. The only thing I miss is the shuttle service which is currently part time and not always available. I’m hoping they will bring that back to full time service like they used to have prior to Pandemic. Thank you and please keep up the great maintenance work and excellent customer service!

Great service! My oil change was completed in a timely manner.

Great, above and beyond service.

I service my car at this dealership all the time. They are always professional, honest and keep my car running well!

The process was easy, everyone we dealt with was honest and real. They all worked hard to make sure we were comfortable and got the car we wanted, and an amazing price! They stayed late to make sure all paperwork was complete and we were able to drive home in our new car!

I ordered a cover for my Honda Ridgeline and the Autonation Honda service department installed it. The task was completed 1.5 hours earlier than quoted. John, the service manager, explained how to latch and unlatch the cover and had my new Ridgeline inspected, added air in the tires and washed my truck. Absolutely superb service. Strongly recommended.

good group, gets the work done

This dealership has the absolute worst service department , service advisors and service manager I have ever seen.

good service very nice people

Went for oil change and tire rotation. All pouts and fluids checked. Was in and out in little over an hour, as promised.

I was so impressed. John and Alex were incredibly kind, communicative, and helpful. I could not have imagines a more pleasant or successful experience with my car.

Arianna was great with customer service. My biggest complaint is that every time I go to the dealer they constantly tell me things that I’ve already done.

When I received the alert from CarGuru regarding the 2015 Dodge Promaster I immediately sent a message to Auto Nation Honda in Tucson AZ that I was very interested in the van. Jose promptly returned my call and asked me if I had any questions that he could answer for me. I stated that I would be driving an hour to Auto Nation to test drive it and he stated he would put it on hold for me. I arrived at the dealership and Jose created me with a warm smile and wonderful professionalism. I drove the van and was instantly in love with it. Once Jose started the paperwork it was a very short time that the financing was completed and I was out the door. I was so delighted with the buying experience. Jose, Bob and the entire team at Auto Nation Honda in Tucson made my experience so delightful! I will definitely be returning and referring friends and family to them. Thanks you so much for the personal professional and enjoyable experience!

Excellent customer service and a decent waiting time

When I received the alert from CarGuru regarding the 2015 Dodge Promaster I immediately sent a message to Auto Nation Honda in Tucson AZ that I was very interested in the van. Jose promptly returned my call and asked me if I had any questions that he could answer for me. I stated that I would be driving an hour to Auto Nation to test drive it and he stated he would put it on hold for me. I arrived at the dealership and Jose created me with a warm smile and wonderful professionalism. I drove the van and was instantly in love with it. Once Jose started the paperwork it was a very short time that the financing was completed and I was out the door. I was so delighted with the buying experience. Jose, Bob and the entire team at Auto Nation Honda in Tucson made my experience so delightful! I will definitely be returning and referring friends and family to them. Thanks you so much for the personal professional and enjoyable experience! K. Chavira

Staff is absolutely amazing, took my Honda for maintenance and Arturo was helping me. He was extremely kind and very helpful. I’m taking my car on a road trip and had them inspect everything. I don’t know much about cars so when something came up that needed maintenance Arturo did a great job at explaining to me what it was and what they were going to do. I was in and out of there in an hour.

Great experience at AutoNation Honda Tucson, no pressure sales by the salesperson &/or Management. Purchased the new Honda Pilot that I wanted without being pushed into the sale.

Seth was great and had great customer service skills. Knowledgeable on inventory and followed up when needed. Overall a good experience.

Very good service. Professional in every way. When I inadvertently missed an appointment they were able to reschedule me promptly an cheerfully.

My service advisor (Alex) went above and beyond. Great service.

The customer service at AutoNation Honda at the Tucson Auto Mall is awesome. Whatever problems you have, service people like Mr. Cheesebrough are able to take care of it with utmost patience. I was given special treatment for my special problems. I was given a ride back home and then brought back to a car that drives like new. Thanks, Mario I had a radio installed and Charles Sobota took care of all the details and the service was remarkably fast. They took me home and picked me up. The service drivers were very courteous. I recommend Auto Nation Honda because they are definitely the BEST! I just had more service at Tucson Auto Nation Honda. As usual the service is the best! AJ the service representative, Mike the Service Administrator and Jonathan went overboard to provide the over and above great service. You can always depend on this team to get it done. Allison took care of my car and Mike helped out too. My car is running great because of your great service! I had an appointment in the morning, but then my battery was dead. I tried calling the dealership to tell them and I had the worst time trying to get through on the phone. The reason is that Auto Nation Tucson does not have enough employees to provide proper phone service. The mechanics and service managers did do the job after I had the car towed in. This time Gregg took care of me with excellent service and replaced my power steering pump. Mr. Beeman was very efficient and provided excellent service. It was busy. This visit I got my door fixed. I also was recommended to get my power steering fluid changed. The mechanic sent a picture of the pump. I asked what color the fluid was and they were not able to tell me. Not more than 1 year ago, I had the pump changed. Don't you put in new fluid then?

You guys did an excellent, and fast job in my van. Thank you for your service

So far my services have been good. When I go take my car they always make sure to let me know how long it will take and ask if I will be waiting or leaving. If I stay they always let me know where I can grab a coffee.

Ariana was great. Checked me in and took care of the vehicle in a timely manner and kept me informed. Will be back to service our HR-V again. Thanks.

I drove from El Paso to Tucson, Arizona to buy my car at AutoNation Tucson Honda with Robert Navarro. He had all the pre-work done by having my windows tinted, car cleaned and filled up my tank. The only thing I had to wait for was completing the finance. It was a positive experience! I will definitely buy another vehicle from Robert. It was worth the drive. One day trip to complete this transaction. Thank you, Robert and AutoNation Honda Tucson.

I had the best experience buying my 2021 Honda Passport from AutoNation in Tucson, AZ. The salesman got me the best deals and throughly explained to me all the vehicle features and components. Thank you Mr. Alassady for all your help in this purchase, deeply appreciated. The staff and managers are courteous and very friendly and helpful.

Very positive experience. The staff were all very kind, helpful, and had positive attitudes.

I received an email reminding me to come for alignment. The email allowed to make an appointment online, which I did. That was easy. When I arrived at the dealership at the appointed time, a friendly agent appeared "in no time" and brought me to the right customer care agent. This man took of me fast and efficient. I left my care in Honda Care. When I returned from my errand, I found everything in good order and the work done. Everything was easy and fast. I like that very much.

The price of the Kia we purchased was fine. I was not happy about the trade-price we received. We were there for what seemed longer than necessary as they were "understaffed".

Staff was knowledgeable and professional, will definitely bring my Honda back.

Excellent service and friendly people!

The dealer was very easy to work with on our trade. We’re very happy with our new car.

Friendly staff and the lobby is awesome free ice cream water coffee and super fast and reliable

Found a Tacoma here as a fresh listing. They ensured certain work would be completed, and they did it as well as alleviate concerns about a certain hot pink colored part on the camshaft which looked questionable simply because Barbie car parts give me great pause. My son now has his first car!

Just go to Chapman Honda instead.

Bob Navarro went out of his way to make our new car purchase painless and easy. We made it EZ on the finance guy by paying the whole cost without a trade-in!

The rep was professional and polite.

Aaron at Autonation was the only one to successfully secure me a vehicle. He made the experience extremely easy, comfortable, and surprisingly quick.

I would have given them a 5 because the service was prompt they called me right away when my vehicle was completed but they never told me anything on what they did to fix the recall item I would like to have known.

They provided estimates of work that would be needed in the next 10,000 miles. This is really helpful since my car has 95,000 miles on it and I plan on keeping it.

I haven't had issues on the past, but this visit will likely be my last. I had an appointment for an oil change, when I checked in, I was told it would be 60-90 minutes. I might expect that for a walk-in, but not for a scheduled appointment. It was over 90 minutes before I got the up sell. After an hour and a half, I really don't want to wait for additional service. But, I don't think the oil change had even started at that point. It was well over two hours before the service was finished. Then when I finally get in my car, there was an item from my glove box on the floor and my phone mount was broken.

I purchased a new 2023 Ridgeline from Mario at AutoNation Honda after researching mid-sized trucks and dealerships here in Tucson. Outstanding customer service from Mario, Aaron and Mark. I highly recommend this dealership and crew! Very happy with my truck and purchase experience.

Service mgr (Fred) was very professional and curteous. He arranged a ride home as work would take all day. He called and explained results and car was ready when he said.

Seth and Fausto are the best, they helped me through the process of trading in my old car and buying my car and it could not have been any smoother.

Arturo was the best. He has very good customer service skills.

Overall I was happy with my new Honda CR-V purchase at AutoNation. The salesman was attentive and knowledgeable about the vehicle. He listened and you only pay MSRP. No $1,000 over sticker or added $800 of dealer extras that you didn't ask for and it's $1,200 extra with the you never asked for or particularly wanted. It is four stars since my appointment with the finance guy to sign the papers was set , by them, for 1pm. The loan was pre approved, I put over 50% down, but just one finance person working. Waited 2.5 hrs with my wife to sign papers for 20 minutes. Ridiculous, MD and attorney's never made me wait that long. My doc's office calls and says doctor had an emergency, pls come in an hour later. Guy himself was good, poor mgmt practice to just have one when 2 or 3 are needed. I twice asked the salesmen, who was walking around around, not busy, to show me the vehicles automation. I had an older Chevy, and wanted to set thing up. Never happened, had to work thru it. And right in the materials is a sign off where salesman explains controls and does the initial setup. Fortunately I'm fairly tech savvy

Outstanding service...re-aligned headlights without charge a year after purchasing my new Honda Ridgeline from another dealer in another state. The problem was present from day 1, but kept forgetting to take it for correction. Really appreciate their customer orientation to remedy problem.

Purchased a Honda CRV this week from Autonation Honda and worked with Seth Bennett. Seth could not have made the process easier. Seth did not pressure us and he was outstanding. If you are looking for a new Honda or used car consider contacting Seth.

We had my vehicle in for service. Service manager helped me and he was great! Wanted to help and know the situation. Wanted to make me happy again. While waiting we found a used car to look at for our son. Started getting help from one person and they were great. He had fo leave for the day and turned us over to someone else who was also amazing. These two sales people will have my business again and they made me feel comfortable enough to call with any questions.

I received excellent customer service from my service advisor John Beeman, he explained all the services I needed on my car and kept me up on the progress.

Very easy process and customer friendly through Service Rep. Anthony. No complaint there, and was 5 stars: However, we have been trying to get loose dashboard and rattle fixed for over 1 year on PILOT (with only around 20K miles and under warranty)... Still not fixed and it is not looking like Honda knows what to do on a vehicle they built; and, should be able to provide real and final solutions.

UPDATE: My step daughter found her car in PHX area and this dealership had it transported to them and she gets her vehicle TODAY!! Working with Eddie now, who had also been just as awesome. They explained to us all her options, once she found a vehicle at another dealership that was 2 hrs away. They kept us informed during the whole vehicle transport. Wow!!! What can I say about this dealership and them. Fausto was so awesome to work with and the General Manager, Paul:*( were all just so personable. We are just shopping around now, but their amazing customer service, no haggle sales price is refreshing. If they had the specific 2018 Honda Acord Touring vehicle my step daughter wanted, we would have bought in the spot. But they are even working to find that car for her. So of you want a no haggle, truly compassionate, professional and personable dealership, I strongly suggest checking them out!!! Refreshing

My service advisor, Desiree, was polite, efficient and effective in making sure my needs were understood and addressed. My service technician, Will, was knowledgeable, thorough and upfront about the nature of my service needs and their relative severity.

Buying a new car comes with some stress and anxiety, but our recent experience with the entire sales team at Auto Nation instilled confidence that we were at the right place. Aaron, our sales representative, was personable and knowledgeable on all the features of the CRV we were looking for. Even though it was 10/2022…looking for a 2023 we never thought we would be leaving the dealership that day with the exact car we wanted with the supply chain issues. So….Out we went with no regrets, smiles on our faces and another HONDA to add to our loyalty collection. The back half of the deal, financial, was well served by Vince. Thank you Auto Nation!

In June of 2022, We went to look at a gently used minivan and we ended up with a new Pilot. The sales team was very helpful and showed us everything we wanted to see. Braulio was very courteous. Unfortunately inventory is limited, which is not uncommon right now. We have been back for service and we were treated very well by the service team. They even vacuum the interior of your vehicle.

Greeted quickly and on time. Upgrades waiting room with comfortable seating. Car finished on time and less than estimate. Service rep very professional and answered all.my questions.

I met more people when I went to trade my vehicle. They were all friendly, personable and courteous. I wasn't quite sure what I was looking for with regards to my trade in, but they understood and worked with me. I would highly recommend AutoNation Honda if you are looking to buy or trade a vehicle!!

Buying a new car comes with some stress and anxiety, but our recent experience with the entire sales team at Auto Nation instilled confidence we were at the right place. Aaron, our sales representative was personable and knowledgeable on all the features of the CRV we were looking for. Even though it was 10/2022…looking for a 2023 we never thought we would be leaving the dealership that day with the exact car we wanted with the supply chain issues. Out we went with no regrets, smiles on our faces and another HONDA to add to our loyalty collection. The back half of the deal, financial, was well served by Vince. Thank you Auto Nation!

So far so good, update later.

fast, easy, great service.

Excellent experience. My salesperson was Angel. I had a previous car buying experience that was very unpleasant. The team at AutoNation made me feel very welcome. The service exceeded my expectations

Brought our 2022 Honda CR-V for the 6 month Pit-Stop service, we had a side door scuff mark which we asked Auto Nation (Arturo) to look at to see if there was anything they could do. They were able to buff it out free-of-charge.

Scott Evans is a fantastic Service Manager. Desiree was my service advisor. They provided fast, friendly and awesome service. I noticed while there that all the employees in the service department were very helpful. All seemed happy, had good attitude and high level of morale. Thank you Scott and Desiree for awesome service!

I also asked for a ride home and was told no. I had no cat and had to pay for an uber ride home. So not convenient in anyway!!!!! I will never sell or deal with Honda again!!!!!!

I purchased a used Subaru Forester from AutoNation Honda this month, the whole experience was peaceful, no pressure, clear information about each step in the paper process and patient staff helping me. I highly recommend Fausto Campa at AutoNation Honda in Tucson, AZ.

Advisors are friendly and quick to communicate. Aftwr spending $900.00 on a seevice repair, the only thing that disappointed me was that they stated the coolant level was low and they recommended a coolant flush but didn't have the courtesy to top off the fluid or offer to do so even at a price. Went to a small shop to ask them to top it off and they didn't even charge me to do it.

Great service department!! Team is very friendly, knowledgeable, and followed up timely. Recently helped by Anthony who provided fantastic service. Definitely recommend!!

I purchased a used Subaru Forester from AutoNation Honda this month, the whole experience was peaceful, no pressure, clear information about each step in the paper process and patient staff helping me. I highly recommend Fausto Campa at AutoNation Honda in Tucson, AZ.

Eddie was super friendly and helpful. We drove from El Paso for an HR-V that no one had in Lubbock, El Paso, the entire state of NM. He texted me to keep me informed of their inventory. We drove to Tucson to buy the car and he was helpful every step of the way.

I want to thank Aaron for the most amazing job while purchasing my beautiful Honda CRV

Great service and price.

Eddie was super friendly and helpful. We drove from El Paso for an HR-V that no one had in Lubbock, El Paso, the entire state of NM. He texted me to keep me informed of their inventory. We drove to Tucson to buy the car and he was helpful every step of the way.

This is my go-to Honda mechanic in Tucson. They have a very simple scheduling process online, and always pick up the phone if you call. I've gotten everything done from replacing flat tires to major maintenance - never had to wait too long, and time/cost estimates are always accurate. Bonus: free ice cream in the lobby! I will continue to bring my car to them.

Worked with Pat ans Bob, both are exceptional sales man! It was a pleasure every time I went in to test drive or with questions. Their customer service was impeccable and I felt like a valued #1 cutomer! Their teamwork was fun and no pressure! I walked away with exactly what I wanted, a 2022 Honda Civic Hatchback Sport Touring!!! The service department was also very efficient and helpful with my trade-in! I highly recommend Auto Nation Honda and their staff!

After having a bad experience couple months ago I completed the acter service survey the manager called me apologizing about the bad experience. Took it in for oil change and some other services and this time it went smooth no complaints at all.

We bought a Hyundai Accent 2017 last week and we are happy with our decision.The company has good inventory and the the staff are real professionals.We recommend your company for anyone who wants to buy a pre-owned vehicle.

As always, great service. My car is in such good condition since I have taken it to AutoNation Honda for regular service since 2004 when I bought it. I have received several offers to purchase it.

I had a maintance check due in November but I needed my oil change before a trip. I was worried they wouldn't have anything available for the following week, but luckily they had so much availability! Unlike Jim Click that I always had to book almost a month prior. The experience there was incredible! Super fast check in with no feeling of being rushed, the service department people are polite, well mannered and with such positive attitude. Also, they are quite humorous and smiled a lot, which I highly appreciate! The service was well done and on the time promised. I also had a check in call to reassure the time of pick up and payment and pick up was done in less than 10 minutes. I can't remember the name of the advisor I got, but he was the best! Also offered water and ice-creams to go😊

Great service! I was charged less then original quoted. I feel like this is a honest dealership

Perfect. No notes.

So, I called them and had filled out an online form to have them give a trade estimate on a 2021 Kia Niro touring. They had a minivan that I was interested in. I was given an confirmation of $23k for the trade from AutoNation, who supposedly guarantees the trade value for some time. I get a voice mail that it's just pending an inspection. I tell them I'm coming down to look at their van. I was just waiting to hear back regarding the van I was looking at. BUT, despite having a buy offer on my trade at $23k, I get a call a few hours later that they have changed the offer to $19k because "...they already have a Niro on their lot..." Ummm, this is AutoNation, where an appraisal is SUPPOSED TO mean it's honored at any AutoNation dealer around. Without them seeing the Niro how on earth could they have known to then change the value. Well, I guess the guy that writes up these estimates went home sick that day and I get forwarded to some kind of manager who alters, to the tune of $4k, the deal they offered me. Needless to say I did not go down there. Let me say something, I believe the guy who took over had the wrong trim level pegged on the trade when he altered it. BUT STILL, this is AutoNation, where there are not supposed to be games played.

The service representative was courteous, knowledgeable and professional. The service itself was completely in a timely manner and hassle free!

Very Helpful. Patient. Picked one car then changed my mind and choose another one. Satisfied with my purchase. Would recommend.

Great experience from beginning to end. Aaron Blom was very professional, responsive, upfront and honest. I came to them knowing exactly what car I wanted, knowing that I would have to wait and at no time did Aaron pressure me or push me away from that. On top of that he was able to get me my car sooner than anticipated. Richie, their finance guy was also very friendly, amicable and professional. I would highly recommend this dealership to anyone in the market for a new (or even used) Honda.

Overall experience was great. John was very courteous and got me started right on time for the appointment. Only concern was that after they rotated the tires 3 lug nuts were almost completely off when I got home. So maybe check those before you leave the lot!

We brought our Honda into AutoNation Honda in Tucson because of a recall notice. Initially we were going to drop the car and walk to a restaurant for breakfast. John Beaman offered to drive us to a restaurant of our choice and asked us to sit in the lounge until he could make arrangements for a car & driver. After about 10 minutes of waiting, we decided we were perfectly comfortable in the lounge where we watched NCIS Los Angeles on a large curved screen TV and had free coffee & snacks. My husband especially enjoyed the free ice cream. Best waiting experience of our lives!

The woman I made the appointment with was absolutely amazing, unfortunately, I did not get her name. I had trouble online, but she was able to take care of everything and made the appointment for Saturday, 10/8. When my husband arrived, we asked for Arianna, the person he was supposed to work with. In the past, we've always had someone take our mileage and walk around the car to do a quick inspection. This didn't happen. My husband said that she took the keys and he was encouraged to leave. An email was sent to us with the results of the inspection at 12:45p.m. and there was a button for us to "approve all" work. However, we waited with our phone, so we didn't see the email until much later. Arianna did call and told my husband about the work that needed to be done, but he opted to stick with just the lock repairs. When he went back to Honda to pick up the car, a lady with blonde hair started to help him as Arianna was chatting with the cashier. This woman said to her, "This is your customer." This is not the type of service that we expect from Honda in the 20 years we've been going here. The three stars are for the two different ladies that DID help and the mechanics. I called Brake Masters that afternoon and made an appointment for Monday, 10/10. They fixed the remainder of the problems, cheaper, and we received MUCH better customer service. While money is a factor, customer service wins out every time. I understand that everyone is entitled to a bad day, but no one likes to feel like they don't matter. Thank you, Rita Scott

Aaron was awesome. Had a no fuss buying encounter. Would highly recommend buying from here.

Anthony and Henry were great with my car, all the options available were shared openly to service my car and the experience was friendly and enjoyable.

Opportunism will never beat customer service! I've been trying to buy a truck for 10 days but it wasn't ready. I reached out nearly every day for 10 days. They told me, on Thursday, that it'd be ready today so I reached out this morning only to be told they sold it on Saturday. I own a business with nearly a dozen trucks and we're regularly adding to that number. I could have been a great source of continuing business and you blew it!

What a wonderful place to have a problem while on a trip! I was able to call and bring my car in with what I thought was a major issue and their technician was able to diagnose and get me back on the road on the same day! Thanks to John Beaman and the service department! Bravo!!

I had scheduled an online appointment at another dealership closer to my home for Monday. I did not receive confirmation, so I called @7:30 am to confirm, no answer so I left a message. I received a message, appt. Not available. My time is very limited so I called Autonation, Arianna, my new advisor was able to get my Honda in within 2 hrs. I live across town from this dealership, so that timeframe gave me time to get there. My car was done at the time she stated. I will now drive across town for excellent service.

Able to get an appointment quickly. They identified several issues and prolonged the life of our Element.

I've spend hundreds at this dealership which is why I'm disappointed with this recent issue. Im a single senior woman with limited income so I try to be careful with my money. Everytime I go for an oil change they give me a list of things that " need fixing". Since I'm not a mechanic I trust that what they tell me is in good faith so Inevitably I walk out usually paying $300 plus. I do not lend my car to anyone so when I realized I was missing a new fire extinguisher from my trunk it left me thinking. The only people who recently had access to my car was Chapman Honda Automall. I gave them the benefit of doubt and figured maybe they had to get into my trunk, pulled out the extinguisher and forgot to put it back. I called to speak with the manager but had to leave a message. I gave the woman a quick explanation for my call and she was going to pass that on to the manager who was going to call me back. I never received a call to address this issue so this left me to conclude that my patronage is not important and someone working there actually stole the extinguisher. Its only a $30.00 item but to a person with limited funds, its a big deal. The Chapman Honda took $30.00 from me but lost thousands in future business.

The salesperson, Mario, was very polite and knowledgeable of every vehicle on the lot that fit our list of possible choices. He was very patient explaining all the bells and whistles of a new car. The price was exactly the same on a used car lot down the street for the same car which was 5 years older with 21K miles. Buy new...

This is our 2nd fabulous car buying experience from AutoNation Honda Tucson. They're a no-negotiations dealership, but there are also no fluff-pricing tactics like we saw and experienced at other Southern Arizona Honda dealerships. Right now there are unbelievable railway delays creating exceptionally low in-stock inventory in new cars. This is our 2nd time working with Alison. She really is amazing. She's done everything possible to help us get the car we truly wanted. She kept us up to date on the progress of our ordered car, as it was making it's way across the country. It's still stuck in the middle of God-Only-Knows where. Some new inventory has been trickling in, and a car arrived that was a perfect match. Alison worked tirelessly with us to switch our ordered vehicle to the one that arrived unexpectedly, and we're thrilled. The unfortunate railway delays have caused chaos in the new car industry, amongst others. If they don't have the vehicle you want on the lot, tell Alison and she'll keep her eyes peeled on the vehicles that arrive. You'll enjoy you're experience at AutoNation.

This is our 2nd fabulous car buying experience from AutoNation Honda Tucson. They're a no-negotiations dealership, but there are also no fluff-pricing tactics like we saw and experienced at other Southern Arizona Honda dealerships. Right now there are unbelievable railway delays creating exceptionally low in-stock inventory in new cars. This is our 2nd time working with Alison. She really is amazing. She's done everything possible to help us get the car we truly wanted. She kept us up to date on the progress of our ordered car, as it was making it's way across the country. It's still stuck in the middle of God-Only-Knows where. Some new inventory has been trickling in, and a car arrived that was a perfect match. Alison worked tirelessly with us to switch our ordered vehicle to the one that arrived unexpectedly, and we're thrilled. The unfortunate railway delays have caused chaos in the new car industry, amongst others. If they don't have the vehicle you want on the lot, tell Alison and she'll keep her eyes peeled on the vehicles that arrive. You'll enjoy you're experience at AutoNation.

GREAT CUSTOMER CARE AND FOLLOW UP

I knew what I wanted and they delivered! The staff was knowledgeable, friendly and didn't pressure me. They did a great job of minimizing the anxiety associated with buying a car.

We bought our first new Honda CRV with Angel! He was great and so was the guy from finance. Would go there again to buy a new vehicle!

Eddie is THE BEST sales guy ever!

Amazing place to work. Friendly atmosphere. Very professional. Incredible management team always willing to assist. We pride ourselves on great customer service. In the market come say Hi

I Was introduced to Mario who took great care of us and answered all our questions. He didn’t push anything at us we weren’t interested in. He invited us back after we purchased a new Honda and again patiently showed us how to program everything. We got a price that was identical to a 2018 CRV with 21k miles from Carnac. Why buy used when you get the exact same thing from the dealer new.

Had a dead battery on a brand new Ridgeline, purchased out of state. Honda got me right in with no appointment, replace the battery. Great customer service!

Staff was helpful and considerate. Serviced my car and diagnosed my AC issue in a reasonable amount of time.

Salesman Pedro is great. He answered my questions. The best is he did not pressure me to purchase. When I want to see the bottom of the car, they put on the rack right away for me.

Anthony Burgess is an excellent customer service tech. He provides an excellent level of communication about your vehicles status. He also ensured I was pleased with the work done before Payne t and my departure.

Always get good reliable service from Honda Autonation!

As a disabled veteran I was told an untruth related to licensing this new car.

This is our 2nd fabulous car buying experience from AutoNation Honda Tucson. They're a no-negotiations dealership, but there are also no fluff-pricing tactics like we saw and experienced at other Southern Arizona Honda dealerships. Right now there are unbelievable railway delays creating exceptionally low in-stock inventory in new cars. This is our 2nd time working with Alison. She really is amazing. She's done everything possible to help us get the car we truly wanted. She kept us up to date on the progress of our ordered car, as it was making it's way across the country. It's still stuck in the middle of God-Only-Knows where. Some new inventory has been trickling in, and a car arrived that was a perfect match. Alison worked tirelessly with us to switch our ordered vehicle to the one that arrived unexpectedly, and we're thrilled. The unfortunate railway delays have caused chaos in the new car industry, amongst others. If they don't have the vehicle you want on the lot, tell Alison and she'll keep her eyes peeled on the vehicles that arrive. You'll enjoy you're experience at AutoNation.

Great experience!

We felt very comfortable at this dealership. Everyone was friendly and helpful. Eddie did a great job assisting us with the purchase of our used Odyssey. He listened to us, answered all our questions and we never felt rushed or pressured in making our decision. We appreciated his attention to every detail. AutoNation is an outstanding dealership!

The service department was great got in at appointment time and out in a timely manner

I worked with Aaron, who was great at all times. Vehicle was in great condition and I was offered an important discount. Financing rates were not that great but I believe that is the market and not the dealership.

Very good service on my CR-V. Made an appointment, the service advisor saw me right away. When the car was ready, my advisor explained all the items that the team checked.

AutoNation Honda was great to work with. They are the only dealer in town offering cars at MSRP (everyone else is marking up) and a modest $100 refundable deposit to hold a new car. This is the second vehicle we have purchased from them this year. Assad and Pedro helped us out and were great to work with.

Our second Honda Ridgeline from AutoNation Honda Tucson Auto Mall. Always happy with the servicing of our vehicles. Desiree Barnes was our service technician and she was very courteous and professional. Really enjoy seeing women in these jobs!

The service was good. The only issue was with the supply chain. I put a hold deposit on the car in April and it didn't arrive until September....So far I have nothing but good things to say about the service from AutoNation Honda Tucson.

Took the van in for regular service and my 1 request was to have the date on the clock set correctly. It’s been at January 1,2000 since the new year. Finally got the clock set, but not the date. Didn’t get done! Other work did and I was satisfied but dismayed about the clock.

My battery died. Got a jump start and drove to Autonation. They were able to replace my battery within 2 hours. All warranty work. Desiree was very helpful and knowledgeable.

It was hard to find the car I wanted. I called dealerships all over the state. I talked to Fausto at AutoNation Honda Tucson and they had the car I wanted but it was reserved. Fausto said he would let me know if the buyer fell through. He called me an hour or two later and said it fell through. I had to drive a couple hours to Tucson the next morning and they held the car for me while I drove down there to get it. Also, AutoNation didn't charge a Dealer Markup, or a "market adjustment" as the other dealer's call it. That was one of the biggest factors in my buying from them. I would highly recommend them.

Everyone was great. Slim pickings on the lot.

Salesman Eddie Holguin took care of me as I was in the market for a new Honda Civic. The wait was worth it and car is beautiful. Thanks Eddie for your time and service GR

I had to bring my truck in for a safety recall repair. The service staff, both on the phone and in person, were friendly and knew what they were doing. I would happily do business with them again.

The staff was so kind and honored my time. I never felt pressured to buy a vehicle. Working with Assad was a pleasure. I highly recommend AutoNation Honda Tucson!

Great customer service at this location. Work was completed quickly and all services were explained and itemized.

Auto Nation Honda gives a fair and honest inspection and estimate on repairs and maintenance. Their prices are very competitive with the independent repair shops and other Honda dealers and all dealers in the Tucson area. Work was done when promised, as promised, with very high quality. The Customer Service staff is outstanding in knowledge and very helpful. They did not attempt to up charge me on any services. Great integrity. Fully satisfied.

They work with me, getting my car in as soon as service needs to be done. The service department is very helpful taking great care in explaining what they will do and if anything else is found or needed, discussing it before completing the service. Nice waiting areas available while waiting for car service to be done. I do want to mention that I have always had good experiences here. I read through some of the not so great comments and do understand there is no 100% perfect in this world. I think Karma can follow those who constantly put it out there and it does show in how they respond when Honda AutoNation has invited them to speak with the management. I've had my car, which I purchased from Honda AutoNation, for 5 years and I have never had a negative outcome when it comes to the employees I have dealt with and the service I have received.

José Santiago was extremely courteous and helpful with both me and my wife when we bought our 2019 530i BMW. I would definitely recommend him and Auto Nation!

The service visit was friendly and kept us informed of work. We were offered water and ice cream during our wait!

Great staff, fast, friendly, and helpful. Went to another Honda dealership and was told replacing my visors wasn’t under the warranty, my car is 2 years old and last than 36,000 miles. Went to get a second opinion at Autonation Honda and they replaced them under my warranty. I would go back again.

Great place to buy your honda, this is my fifth new honda

Staff is very accomodating and make me feel important.

Service is great and costs reasonable. Customer service from Arturo was fantastic!

My mom took her car in to get the AC fixed 3 times; -1st time in 2020 they replaced the compressor; they charged her $1500. -2nd time in February of 2022 the AC wasn’t cooling again; they charged her $300 and said the gas leaked out and not sure where the leak was coming from so they also added ink to identify the hole.. -3rd time on 8/23/2022; the AC stopped cooling again… this time they said that the compressor had the wrong sticker and the gas that was put in it previously was the wrong kind which caused the hoes to melt.. again they wanted to change her $300. THEY replaced the compressor and put the wrong sticker to begin with!!!!!! They messed up!!!! AND most likely the gas is leaking out because it has a bad condenser since it was RECALLED for 2016 Honda Civic! !!!!! Why won’t they just replace the condenser and fix the issue???????? This place is a joke

I had a great experience recently at AutoNation Honda. I brought my Fit in for a "check-up" I was greeted right away and my specialist Desiree came to explain what would be happening. I was able to go right in to relax in the lounge area while the work was done. The service department did a lengthy check of many major systems. The best part was the cost! it was zero!!

They are always very helpful, thank you

We have used this dealership primarily for the past 10 years. We have bought new and used cars here and have had a great experience. They do a great job taking care of customers both during and after the sale. Eddie in Sales is responsive and great to work with. This is the best dealership in Tucson!

Never going back. Massive overcharge for service. .

very professional and customer friendly

Just had a great service and Scott went the extra mile to take care of me. They work hard to ensure your concerns are addressed. They are not just about getting you out the door. This Service Team tries hard to ensure you are well looked after and address all of your concerns. This is a well-led Service Team and they have a great General Manager. Thank you, AutoNation, again!!!!!

The online service schedule is easy to use. I needed an oil change. I arrived and was met by a nice gentleman who got my information. He told me it would be about 1 hour. I went and sat down in the waiting area. True to his word I was out in an hour. I bought my car from here and always have a positive experience for any service I need done.

My experience with Fausto, my Auto Nation representative, to Auto Nation as a whole company treated me with respect and dignity. Fausto was excellent in answering my questions, being patient with me as I ironed out loan companies snafu's, and continued support to make sure I was/am happy with my purchase of the 2001 P.T. Cruiser... Even though I've had this vehicle for a little over a week and I found some minor issues that weren't detected at the dealership at the time I test drove the vehicle, I messaged Fausto and he told me no problem. The "tweaks" can be and will be repaired easily.

They will make you wait and wait and wait for the simplest things. A tire change cost me more than 5 and a half hours of my life. Worst experience imaginable. I would highly recommend not buying a car from here. They do not care about you or your time.

Pat our salesman was excellent. Had an issue with the car we purchased and the GM Paul resolved the issue immediately. We were pleased with the professionalism and courtesy displayed. John, the service representative was very efficient and professional. Seth and Gabriel were very efficient , polite, and knowledgable. Our experience with Autonation Honda, under the guidance of Paul, their General Manager was extremely positive and we couldn't be happier!

Great experience!!! The service department is full of new people who truly care about customer service. And they were all working together as a team something you don’t see now a days.

Excellent service! Service Mgr Paul went the extra mile to help me out. Car was stalled in a parking lot and could not be started with a jump. Paul picked me up and took me to the dealership to get a loaner car since it was late in day and I was in a jam. Car was eventually towed in and repaired. Paul salvaged my father's day weekend! True story! :-)

The most courteous and helpful team in Tucson! Purchased a new CRV three weeks ago and am totally happy. From the no pressure sales team to the finance team and managers all top notch!

I bought a car!!! Fausto, Roberto, and Charlie were/such a great team and they were so professional, courteous, friendly, easy to communicate with and very patient! Fausto made the purchasing process easy and quick. Roberto assisted with the licensing and made that experience a snap!.... I highly recommend Auto Nation Honda, True Car, and Sam's Auto Buying a wonderful experience... ... Tell Fausto Adrienne sent you

They are absolutely the best vehicle company and when I need vehicle repairs they always do a fabulous job and are always so very helpful and very kind and nice in getting me scheduled to do whatever I need for my vehicle. Would never want to be with h any vehicle company Connie Hamner

I had a great experience with Angel and his team of professionals. I was able to get top dollar on my trade-in and get an awesome SUV that fit my needs better. They where polite and friendly. It always takes longer than you think to buy a car and this time was no different EXCEPT they took really good care of me during the waiting process. They kept me informed, hydrated, and cool the whole time. Thanks for a great new car!

Purchased a new Honda CRV from AutoNation Honda last week. Everyone I encountered was helpful, professional, courteous, and best they don’t use ant pressure selling! From the sales to the drive away, my thanks to Bob, Joe, Pat, Marty, and Paul.

I would recommend AutoNation Honda Tucson Auto Mall, Pat was very helpful and got everything done in no time . My mom is a very happy Honda CR-V owner thanks to Pat

Service department is fast and let's you know what is or isn't needed. Friendly from the moment you get there.

I had an excellent experience. Pedro my salesperson and Richie in finance. They both went the extra mile to take great care of their customer.

The service at AutoNation was awesome! I mean really awesome. The Service Manager was very helpful, personable, and even shuttled me home when I needed that! I can trust that the service people do not want to fix things that do not need to be fixed! I highly recommend AutoNation Honda for all your service needs!

This dealership has the best deals in Tucson and their service made it simple for me to trade in my vehicle for one that better fit my needs. I'm satisfied!

Courteous Service! They care about doing a good job in serving you and your automotive needs.

Always responsive and helpful. Quality service at a reasonable price.

I found the people at this dealership to be exceptionally friendly, professional, helpful and the whole atmosphere is very positive. I am very pleased with the whole experience I had buying my new used Honda, and I look forward to having an ongoing relationship with them when I take my car in to be serviced. The salesman I worked with, Eddie Holguin, was especially helpful to me, but everyone was a pleasure to do business with. There is no atmosphere of "car salesman", no rush or pushiness, just direct answers to questions, full explanations of everything, and straightforward business which I what I like.

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

Allison in internet sales was both helpful and forthcoming. She helped us locate the right vehicle and worked with us to get the deal done with the least amount of hassle.

My sales man left a few weeks after buying crv hybird after looking for over a mo for crv I needed and told wrong information. Never even saw inside till leaving since took three hrs buying on Friday night and warranty SALES man . Took over three hrs. Sale man knew situations and said he. Did not feel comfortable sell crv Three week prior when we had offered to buy due to situation dealing with computers . Than knew when we came back we’re going to car max to pick up car he could not find . Earlier models Honda they were able to find and ship and knew he was going going miss sale that Friday night . Warranty SALES MAN. Offer tire and rim extra with many other things and after three hr of waiting and store closing said we get back .did and he siad even another sorry. That had big problems a yr ago when covid had started and we’re running buy a shoestring..manger Paul was only person running things. Actually offered to buy car back minuses five thousand almost a yr later and 100 of hrs of problem and failing ele problems and accidents due to car problem btw NO a spare tire.Paul Mánager Had to revamped the place… Four mos almost of car in shop trying to get problems dealt with. General manager Paul dose his best but covid and a salesman that did not understand hybrid and warranty sale man not keeping word. Would not recount crv hybrid touring but do feel paul dose the best he can and is responsible for all good things said about dealership. Auto nation is very lucky to have him.

Prompt, courteous service. John Beeman was an amazing advisor and was great at communicating. He was very informative and made me feel very at ease with the repairs my car needed.

Brought my 2015 Odyssey in for an oil leak. Was told the rear valve cover gasket was leaking. I explained that the valve cover gaskets where just replaced two weeks ago. I was told that the gaskets where not Honda parts and the only action was to replace the valve cover gaskets with Honda parts. The gaskets where replaced. A week later the car is still leaking oil. I brought the car back and was told that a spooler valve sensor was striped and leaking. The spooler valve would need to be replaced. When I showed concern over the cost to repair this oil leak. $750 for valve cover gaskets then over $1200 for the spooler valve replacement. I was told that he would try and get a better price on the valve replacement. When I picked up the car I was charged full price. I don't be leave the valve cover gaskets where bad to begin with. Even if the gaskets where bad. Why didn't they test/check for oil leaks after the gasket replacement and find the spooler valve leak. I be leave the spooler valve was the problem all along not the valve cover gaskets.

My wife and I had a fantastic experience with Eddie at Auto Nation! One of the best truck buying experiences we’ve had.

I’d been looking for a specific car for a while. When I found it at AutoNation Honda, it was still in servicing. Since it was safe to drive, they brought it out and let me test drive it. Since I’m from the Phoenix valley, the salesman was even willing to meet me part way when my car was ready. Thanks, Assad and AutoNation Honda.

The process was fast and easy. Our sales rep went above and beyond to meet our needs. The follow up calls and emails are appreciated as well. The car is fantastic! Exceeding our expectations.

They're honest and most capable. Recently, I replaced a set of tires that had been on the car for a number of years. Those proved to be the wrong size for the car (installed by a tire dealer), so I got the right ones this time. Drives better. Over the years the same thing has happened, something is done wrong elsewhere and Auto Nation as to make it right.

people were knowledgeable and helpful. Aaron was our salesperson and did a find job. we had a few glitches but they were taken care of to our satisfaction

All my daughter wanted was an oil change. Now we constantly get letters and emails trying to sell an extended warranty. Called the warranty company to get those stopped, but seems kind of "trashy" and not what we'd expect after going to a dealer for service.

Fast, friendly and efficient service. Alex was awesome! She kept me informed with the service items needed and still let me use a 20% discount that ran out two days prior. Nice to have new brakes. Car runs perfectly!

Very smooth process from meeting salesperson to test drive to paperwork. All persons dealt with were very friendly and knowledgeable. Professional and made me feel welcome.

helpful, reasonably priced

Fine service. Quality work.

I decided I would call the dealership to check on availability after sending an email inquiry a few minutes prior but before I could call, Carlos was reaching out to me. We made an appointment and later that day I bought the car a great buying experience. The GM BOUHGT ME LUNCH when I mentioned I was hungry. Ty auto nation!

I was treated with the utmost respect from the employees of AutoNation Honda, they helped me with getting a New truck at a decent price. I will definitely go back for any future purchases. I highly recommend others to check out the selection and meet the people that work there. AutoNation Honda you have my thanks.

Pat contacted me after I inquired about the car and met with him at 9am and by that afternoon I was signing papers. The experience was professional and pleasant. Sadly I couldn't pick up the car until the following Thursday due to windshield replacement and new tires. Fine. Until I inquired about the 5 day return policy/guarantee. I was told that it expired before I even took ownership of the vehicle! "thats just the way it is", is what I was told. The manager gave me an unofficial 4 days over the weekend until Monday. Whatever. I feel like I was just being appeased at this point. There are other issues that need to be taken care of and have yet to be contacted. Ive had no follow-up from #AutoNation other than spam emails asking for reviews. My calls have not been returned either. I feel like if a customer is purchasing a vehicle in these turbulent times, the experience should be stepped up and shown some appreciation. A large purchase requires a certain level of customer service and that includes after the purchase. Receiving zero follow-up is very disappointing. Do better #AutoNationHonda #autonationtucson #autonation #usedcarsales

The car buying experience was smooth and efficient. Our salesman, Pat, did a great job and took a lot of time with us.

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I recently lost my husband and this was first time buying a car on my own. There was a misunderstanding about a feature the salesman and I both thought was in the car. Once I had the car home and was trying to learn how to use everything I discovered that feature was not there. Paul, the general manager paid to have the problem taken care of. The salesman, Joe, went above and beyond to make sure everything was just right on my car. This dealership is an honest reliable place to purchase a vehicle. Absolutely everyone I have dealt with has been friendly and professional.

Excellent Service with John yesterday

Great service and communication with customers

I have purchased dozens of new and used vehicles from dealerships or car lots.Honda Auto Nation of Tucson is the easiest and most relaxed dealerships that I have ever had dealings with. I was very impressed with the amount of work that they did on a used car to make sure that it met spec and would not have any trouble.

Bad customer service): once they sell you a vehicle they are completely done with you. Don’t help you with service, options, no one to answer your questions. I would go back to Jim Click in a heart beat! Jim click treats you so good it’s unbelievable. Honda Autonation Tucson 1/10 do not recommend - “do not trust her” *Regina George voice* Jim click 10/10 recommend🤩

Friendly and excellent service

BUYER BEWARE ! I had been going to this dealership for many years, for service and for vehicle purchase. At one of the service appointments, I had them check my burned out map lights. They gave me an estimate of $ 240, for “rewiring” with no other explanation. I got home and did some research, and ended up replacing the switches, for $ 15.00. I’m sure they won’t miss me. They’ll find another “victim “ to satisfy their financial goals.

Not your average dealership. These folks don't try any of the old tactics. They are honest and to the point. We never felt pressured or rushed. The process DOES take time! This is not an Amazon Prime order. But our salesperson made sure we were comfortable, we were offered water and snacks, and kept in the loop the whole way through.

I had a poor purchasing experience. Took forever to get information gathered on top of the information that was given was not processed correctly, thus I had more people call me seeking for more information, two weeks later for the funding of the vehicle.

The process to buy a vehicle took long, very long. Then come to find out, they didn’t process the paperwork correctly. Not pleased with their purchasing process.

when being serviced everything went as well as could be expected. We'll be back for sure.

The service department is friendly and efficient. The advisors explain all work performed and make recommendations but are not pushy. They give accurate estimates of time and cost. Very professional!

Prompt service with excellent estimations on time required for the service, good recommendations for services needed, best tire prices when compared with other tire sales outlets and competent service and sales staff.

Awesome service, quick, friendly!

I felt like I belonged although they were busy. They knew just how to make you comfortable. no pressure. I'd do business .definitely again . it actually was FUN .

We had to sell my mother-in-law’s car after her husband passed away. They worked with us and looked at the car and offered us a fair price. They were very caring and professional in their dealings with us and seemed to care about our situation. We are very grateful to Bob Navarro who took the lead on the deal and helped us so much. Thanks so much, AutoNation!

Watson, my 2011 Element, has found a new home at AutoNation. John Phelps treats him like family each time he comes, whether for an oil change or major fix after a road-rage accident. Just another great reason to love, and never leave, Tucson.

They were professional and pleasant. Explained things well.

Very friendly and explain what need to do the service

Frank helped us purchase the exact vehicle we wanted!

Had our regular service. Every thing was great as always!

First class in all respects. .

Everyone I’ve felt since the beginning has treated me w/ kindness and done above and beyond all they can to help me out. Well appreciated.

very professional. great place to buy. Ask for Joe Gonzales to be your sales person

I purchased a used Honda Fit from AutoNation Honda Tucson on AUGUST 5, 2021. It is now November 4, 2021 and I still do not have a license plate. I was issued a temporary at the time of purchase, but it expired in the middle of September. I contacted the DMV and was told they had not received completed paperwork from the dealership. I went back to AutoNation Honda and they blamed it on the DMV, but issued me a new temporary registration. This second temporary has now expired and again the DMV says paperwork from the deslership is incomplete. I am not happy and want AutoNation Honda Tucson to get this fixed!

Great service. I was able to work on WiFi while I waited

It's a very friendly and customer oriented dealership.

Very friendly. Explained the process. I was able to relax in a quiet corner. My representative went through the report from the mechanic. I was very satisfied.

I've been going to Autonation Honda for service and vehicle purchases since it was Dobbs Honda in the 1980s. Because of the great service I have received over the years, I routinely take my Hondas in for regular maintenance at Autonation. I'm a longtime, loyal customer. On a recent visit for maintenance, however, there was a misunderstanding about the level of service I requested. After discussing my concern with management, the general manager and lead service advisor were highly responsive to my complaint. They wanted to make it right and they did make it right - above and beyond what I expected. The Autonation service department is all about excellent customer service and satisfaction. I feel management not only satisfied but amazed me with their attention to my concerns. Thank you Paul and Scott for your outstanding response.

Service technician was very helpful to get an unexpected road hazard issue for my tire taken care off. Warranty covered the new tire and the service to replace it.

I did my car service in Auto Nation Honda Tucson. Mr. Gregg Cheesbrough was my service Manager. He was very helpful and friendly take care of my car very well. Thank you so Mr. Gregg C.

We purchased a new vehicle from AutoNation last year, which arrived from overseas in November 2020. One thing my wife really wanted was "Apple Car Play," and she was very clear about that with AutoNation prior to purchasing the vehicle. Unfortunately, this feature never worked properly, from the very beginning. Due to apparently unsolvable technical issues (we found out we are not the only ones with this problem), and even after lots of time spent with the car in and out of AutoNation's shop, we were finally told by AutoNation in August 2021 that they couldn't fix it, and that our only option would be to go through an appeal process with Honda headquarters. Imagine going to a store to buy a television, and when you get home the TV is not working. You take it back to the store, and instead of helping you, the manager says, "Too bad for you. Guess you'll have to contact the maker of the TV." Of course, that would never happen. But that's what we got at AutoNation. They were nice about it, but that's the best I can say. Could they have offered to pay for a new audio system? Yes. It would have cost them $400-$500. But instead, they made it our problem. So instead of securing a loyal customer, they alienated an entire family. And we'll be spreading the word, as I'm doing now.

All I can say is WOW!!! Joe, Richard and Charlie were awesome! Their customer service in purchasing a car was GREAT! Don't get me wrong it still takes hours to buy a car, but they do their best to make sure you're not ignored throughout the process Of anyone needs to buy or even lease go ask for Joe at Honda auto nation in the Tucson auto mall.

Their service rep Tredell was most helpful. After calling several times the previous day to find out how long the recalls would take to fix, no one called me back. Tredell found out as soon as I got there so I could call home and let them know.

Professional, accommodating

9.1.21 update: I went back to the dealership a week later because my car was still having issues with the alternator. I told the people the same thing. I believe that there is an electrical issue that keeps having my car kill the alternators. The mechanic said to me again, "oh, you need to have an OME alternator because that's what's causing all of these issues." At this point, I just needed to have a reliable car again, so I paid $650 to get my alternator replaced with a different aftermarket alternator because there were no Honda alternators available. After he replaces the alternator and I pay, the mechanic comes in and says that "there is probably an electrical issue because the output wiring was kinked and that may need to be replaced." Like you have got to be kidding me. I have said from the beginning that there was an electrical issue, but the mechanic was hellbent on having me pay for a new alternator. The mechanic said that he unkinked the wire, so that shouldn't have any more issues. However, when I got home after having a NEW alternator replaced and checked the alternator myself, it was reading at 12.3 again. I have paid a grand total of $825 so far, and I am still having issues with my car because their mechanics would not listen to me when I said what the issue was. I truly believe that they are dismissing me because I am a woman. I would never recommend this place to anyone. However, I'm unfortunately stuck with continuing to go back to them because I have already sunk so much money into them. If you're having issues with your Honda, go anywhere else. I'm new to Tucson, and I thought going to the dealership would be my safest option, but I can tell you that is not the case. 9.3.21 experience: Quick ways to spot that a mechanic is out to get you for your money: Before they even tell you what is wrong with your car, they come out of the gate saying that you need new tires and breaks. Side note, I bought brand new tires less than ten months ago. I scheduled my appointment because my Civic has eaten 3 alternators within the last month. I figured that there must be an electrical issue because there is no reason this should happen. So I went in for my 7:20 AM appointment to figure out what was wrong, and 3 HOURS later, and with $175 out of my pocket, I was told that I needed new tires, breaks, and a honda specific alternator. What gets me is that my car passed the alternator test, but I would need to get an OME alternator even though my car passed the load test. I was then told that the mechanic didn't find anything wrong with the electrical, but they "charged the alternator." For those unfamiliar with cars, "charging the alternator" is not a thing. I am so upset that I had to pay $175, and I still didn't find out what was wrong with my car, and I was given wrong advice on the actual issue. Since I have a Honda, it would be best to go to the dealership to figure out what was wrong with my car. However, that was not the case. Therefore, I would not recommend this shop to anyone.

Great buying experience and service. They push too hard on warranty purchase even after you say I don't buy those and no 3 times!

Recently bought a hrv from Daniel. He was pleasant to work with, not pushy and was very accommodating!! Thank you!!

We recently bought a 2021 Honda Pilot from AutoNation Honda. Our experience at the dealership was very good. Our salesman was laid back, not pushy, and accommodating. Bob Sr. and the sales team made us feel comfortable making our decision - there was no pressure. We spent several hours at the dealership. Although we came with some knowledge about the Honda products we were interested in, Bob and the team patiently answered questions, and allowed us generous time testing the vehicles on our own. Once we made our decision, the finance folks expedited the sale, making our purchase smooth and timely. And having bought our beautiful car, we were invited back to the dealership for a tutorial (with Bob Jr.), patiently explaining all of the electronic bells and whistles that came with our vehicle. Our experience throughout has been positive and we would recommend AutoNation Honda Tucson Auto Mall for anyone interested in purchasing a Honda.

Staff very professional but waiting almost 2 for a scheduled oil change and tire rotation seems a little long

Ros is the best salesman ever! He listens and delivers! I bought my almost new Honda HR-V back in September and came back again in August within the same year due to, you guess it, someone wrecked my car and I ended up with a brand new car directly from the manufacturer for the almost exact price I had before as well as another HR-V in the exact same color! Need I say more! Nope! I'm one happy lady! -Queen of Purple & God's Car!

As much as I love my HR-V, my recent experience with the service department was not a good one. My appointment was a recall and required a software installation. My service rep said my wait time would be 1 to 1.5 hrs. At the 2 hour mark, I was told my car would be ready in 5 minutes. After another 15 minutes passed, my service rep was nowhere to be found and my keys were on his desk. He had gone to lunch. So unprofessional and disrespectful. Apparently my time is not valuable, only my money. So, no, I don’t recommend.

Service and professionalism was fantastic! I had an oil change, tire rotation, and my radio fixed fr a safety feature after changing the battery. I'll definitely be back!

Love my CRV and they were so nice to work with

I have used this Honda facility since buying our car in 2004. Mike Pescatore has helped me for many years. I’m a Senior citizen and widow so his guidance, I can never repay.

That was the best experience I’ve had purchasing a car. Everything was done quickly and I got exactly what I wanted!

Friendly, helpful staff. Went above and beyond

Spent more than 1 hour and half hour for just an oil change and tire rotation. I will never return to get any other service done at this location. Brandon Lee, the Service Advisor was great though.

Poor service! Had a 10AM appointment for an oil change and the service tech said it would only be a short wait. The service on my car didn't even begin until 11:30AM!!-this being after I was told it would be ready in about 10 minutes at 11AM. A lot of misinformation and BS. The service manager finally took care of this situation. When I was handed my keys, I wasn't even told where my car was located in the sea of Honda's. Won't be using the service at this dealership in the future.

When I got my Ridgeline back it smelled like smoke and I don't smoke and no one ever smoked in my truck. I called them and left a message but no one returned my call. Not sure if my truck was smoked in or the person who was in it smelled of smoke. Not happy about the smoke!

Mario worked very hard for us and we were very pleased!

I took my car in at 8:40 for my appt and was told it would be done by 10. All I had done was an oil change tire rotation/balance and a wiper blade replaced. At 10:20 I hadn't heard from the service department about my car so I went up and asked what was going on, was told I will go check. At 10:30 he finally got up went outside came back in and said "oh, good news they'll be done in 30 minutes bad news they are balancing all the tires not just the one that I asked them to do so we won't charge you for the other 3 tires. My bill for rotation $44. Well at another local tire shop balancing is $10/tire so either billed for it or price gouging if is $44 a tire. I even called back later and asked how much tire rotation balance was and was given a whole nether price. Not offering rides home anymore so I was waiting (Thinking I would be home by 1015) it was very frustrating because I had company arrive at my house at 1030. They had to sit outside my house in the heat waiting until I got home as didn't leave dealership until 11. Overall everyone unprofessional, nobody seemed happy I've been going to this dealership for many many years and a lot has changed and not to the best

Always an excellent experience when dealing with the service department.

The service was good. I would highly recommend that AutoNation Honda get COMFORTBALE chairs in the service waiting area, especially with the number of people waiting. There are comfortable chairs in the main sales area but with the amount of people waiting, they need better chairs in the service area.

I loved customer service and all the staffs were very helpful.

Very good service, it was done on time, the staff was helpful and friendly.

Terrible, terrible service. I have been emailing back and forth with a representative on a car that I was interested in buying for 3-4 weeks. I built rapport with this person, Alison Lynch, and she was the only person who knew what I was looking for in a car. I set an appointment to meet with her letting her know that I was ready to purchase, cash in hand. She told me before my appointment that if I am late or if anything changes to let her know and that she would return the same courtesy. I get there for my appointment and she completely dismissed our appointment that we had set to help customers who just walked into the dealership. Needless to say, her lack of professionalism cost them a sale. I brought this up to the general manager Paul Peranzi, and instead of rectifying this unprofessional behavior, he completely ignored my emails, and raised the price of the quote on the car I was interested in, simply because I pointed out her unprofessional behavior. Overall a very bad experience, terrible management, would not recommend anyone go through this dealership. They do not respect their customers. I ended up purchasing a car through Precision Toyota, who had 100x better service and management than Autonation Tucson. Don’t ever spend money at a company who doesn’t respect their customers. Period.

Took HR-V in for a recall fix. The car sat outback for almost 3 hours before it was brought in for repair. The repair took less than 1 hour. 4 hours out of my life. ☹️

Great Sales experience with Pedro. Very knowledgeable, pleasant and good to work with

Professional and courteous! Definitely recommend buying a car there. :) I love my 2015 Honda CR-V!

Wonderful experience with Eddie being a tremendous salesman.

Frreiendly and competent

Chaz was excellent! It was all taken care of quickly!

I was pleased with service on my CRV from calling to making an appointment to the finish.

Quick and efficient service with good results!

Salesman was knowledgeable and helpful even after the sale.

Carlos-sales was very helpful in presenting the car to me. He is very knowledgeable about the car and sales process, everything went very smooth Thank you Carlos

The staff are very nice and accommodating, and I really like the service package they gave me with my 2016 Accord I just bought from them used.

My car service was great. My car is working so well. They did an amazing job from check in to the service being done. My customer service agent was great! Customer service was great and friendly. They did do the service in a timely manner. And all my needs were exceeded. This is the best care I have had at a Honda service center. I came from out of state and this place exceeded my expectations. Thanks so much Angela

Staff was courteous, professional and attentive. Highly recommend them

Service was outstanding! We had to be somewhere else about two hours after our arrival. They prioritized our service and we easily made our next appointment. The truck looked great after service!

They were very nice and they said it was gonna be a long wait but it wasn’t in the man that helped me was so nice and he did everything I needed to do any yet and I Al the questions I ask he was right on it I love animation is a very nice place thank you for servicing my car Deborah Nelson Deborah Nelson

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife and I came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law (who?s flying in from Seattle to purchase his CR-V) and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family. Integrity, character, honesty are what I live my life by and to see a entire dealership have those same core values let?s you know this is not your typical dealership!

My only complaint is that when I made the appointment I was told that the repair would take 1to 1-1\2 hours. After I'd been at the dealership for about an hour I was told that it would be about another 2 hours. Had I known it was going to take that long I'd have had the courtesy vehicle take me to the mall.

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

Great staff! They fit me in late notice for a larger service item. I so appreciated the Tucson AutoNation team for their flexibility. They also did a great job on my vehicle. Thanks especially to Scott. I’ll be back!

The usual great service! Prompt effective and friendly

I've been a customer here for 20 years and don't have anything negative to say. Kudos to their service department, which is outstanding.

Took my car in due to a recall. Fast, friendly service!

Excellent service experience. They took my car in on time. Service and recall performed while I was waiting. Very courteous service writer and I was also surprised how fair the price for my service was. Definitely recommend this dealer .

Great service from my representative. Has been with me since I purchased my car.

Process was very easy. Matt was very helpful in helping me pick a car and letting me know my options.

Great service. Nice waiting area where I could work.

They have keep my car running for a long, long, time. That speaks pretty loud.

I had recall work done recently & even though they were short-handed, they took care of my car in a timely fashion. My only problem is I wish they had name tags, so I knew who was taking such good care of me.

I had an appointment for an oil change at 1 PM. They didn’t even touch my car until almost 3. I got two new tires because I knew I needed them. That took until after 4. The service technician said it took so long because they had trouble getting the tires off. What?? Then he complained that he had got some oil on himself. LOL! I won’t go there again

A two hour recall repair took four hours! Service rep did not volunteer updates, he had to be asked for updates.

Outstanding. Michael pescatore is prompt professional and personable. Not to mention straightforward and honest

They are professional, kind and give excellent customer service. My dealings with them, whether I’m having service done on my CRV or buying a new one, has been very fair and I appreciate that ☺️ and of course, I’ll be back when I want to trade in ... Thank you !!!

Gregg was wonderful. Service was done on time as promised. Highly recommend them.

Very professional, patient, informative, helpful. They did not hard sell but provided information and were willing to work with me.

Great service from Roz! Appreciated all the time he took with us!

Service department is very courteous and professional. Provide good service for my C-RV and very helpful explanations of work done and the results of all system inspections for the car.

Was so happy to have Jeff Dewalt back as a service representative. His professionalism and customer service was missed. Everything went smoothly and back on road in short time.

Brandon as great start to finish. He even gave me 20cents for the vending machine. He did inform me the car was is coming.

Good quick service and friendly staff.

Each time I get my Accord serviced by my technician Greg, he is always very pleasant, professional, well knowledge & thorough.

The service team was efficient with drop off and pick up. They carefully inspected my car for other areas needing attention and treated me fairly. My car performs much better on the road than it did before.

Excellent service. Provided scheduled maintenance, fixed recalled fuel pump issue and updated the computer firmware. The service advisor was efficient and knowledgeable and kept me up to date on the status of the repairs. I regularly maintain both my cars at this dealership.

Our recent experience at AutoNation Honda was favorable. Our saleslady Allison was extremely knowledgeable and helpful with programing our CRV. And her "after the sale" assistance has been helpful.

I went to have an oil change and was kept waiting for an hour and 45 minutes. I asked someone in the showroom if there was a manager in the service department I was told he was out due to health concerns. He offered to find someone else to help me but came back and told me he was in a meeting. Many more issues, but don't have the space here to voice them. I spent $41 on an oils change and was very upset by the wait and when I checked out, the service advisor handed me my keys and paperwork and never even told me where my car was. Very unprofessional and frustrating experience.

Thanks Eddie on helping me purchase my new vehicle! He was very helpful & informing as well!!!

Honda Auto Mall service was excellent. Their representative was exceptional and, my wait time was resealable. Very satisfied with the service price and quality of work. Highly recommend Honda.

Great service as always. My car feels great, I can definite feel the difference after the maintenance service. Thank you!

Very friendly and honest. Error code called for oil change and new spark plugs, but after reviewing my service record first was told no need for new plugs. So had to pay for oil change only.

I can?t say enough good things about Paul Peranzi and his team. It started with and a problem with servicing my 2015 Honda CRV. It ended up being a good experience buying a new car. Eddy was very knowledgeable about the car we were purchasing. He took the time to tell everything and how it worked.

They are helpful, courteous and have integrity in their work! Chas was especially helpful in explaining what my car needed.

Service manager, Mike Pescatore, has been keeping us driving down the road for many years. Always appreciate his advice, friendly manner and honest concern for the care of our cars.

Gregg was excellent! We appreciate his advice regarding the service options. The Service was completed on a timely basis. We will use Auto Nation for service in the future.

They keep to their schedule, seats are covered with plastic, kept updated on the process and friendly

𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝! 𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘥. Customer service, in my opinion, is so critical in today’s world, especially given the virtual nature of our world. My continued experiences at 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧 𝐇𝐨𝐧𝐝𝐚 𝐢𝐧 𝐓𝐮𝐜𝐬𝐨𝐧 continue to leave me frustrated, angry, and saddened that we as customers are nobody’s in the world of auto sales. ⁣ .⁣ The sales manager, 𝐆𝐫𝐞𝐠 𝐏𝐨𝐥𝐬𝐨𝐧, seems to think that’s he’s above helping customers. The 𝐢𝐫𝐨𝐧𝐲 is that his job is based on customers. I can go into great detail about his wanting ability to listen, to assist, and to ensure that customer’s are happy and taken care of, but I won’t. Though I will shed light on the most recent experience with Greg and AutoNation. This has confirmed that after owning Honda’s exclusively for the last 20 years that I will never buy another. That should tell you how bad the customer service is at AutoNation Honda in Tucson. Greg proceeded to 𝐥𝐚𝐮𝐠𝐡 at my wife when she asked that he honor an agreement made between him and myself. There was not a timeline attached to the agreement, and because of Covid, we did not drive our car much over the last year. Conveniently Greg decided that he would disrespect my wife @jenniferlynndonahue today, which resulted in her leaving the dealership frustrated and angry due to his laughable communication skills. ⁣ .⁣ 𝐇𝐨𝐧𝐝𝐚 and 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧, 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭𝐚𝐛𝐥𝐞! ⁣ .⁣ .⁣ .⁣ @autonation @honda @officialwarrenbuffett #tucson #honda @greg.polson #hondacrv #crv #hondalife #hondanation #hondalove #carsofinstagram #instagram #instagood #customerservice ⁣#car #fail #badcustomerservice #hondaservice

Absolutely horrendous service, promises are not kept and customer service is lost on the management there. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

A joke of a dealership with an even bigger of a joke general manager. When you make a deal with someone , you honor it!!! You don't laugh in there face, keep acting like your very lively hood isn't 100% dependent on every customer

First time to have car serviced at Auto Nation. Excellent reception at checkin. Gregg went over the options and costs for services. He said the wait time would be about one and a half hours, it was less than that. The wait area was neat and clean. Costs were as expected. Thanks to the Auto Nation service team for a great experience. Will be returning.

The entire buying experience at Honda was very pleasant.

I’ve owned so called “luxury automobiles” in the past including Mercedes, Volvo and Audi, but never have I received such excellent service as I have at AutoMall Honda. The service managers are professional, thorough, and friendly; the mechanics, top notch. I have complete trust in their recommendations—never have I had the feeling they are trying to “sell me a bill of goods”, unlike with other brands. Whenever my tire pressure light goes on, I drive by, and they take the time to immediately check it out. With Honda, I have peace of mind, which is a big deal to me. Five stars out of five for AutoMall Honda! ⭐️⭐️⭐️⭐️⭐️

The customers service was outstanding! They didn't mess around and try to sell me on something I didn't want. They gave me top dollar for my trade-in, came down to what I offered on the purchase price and that was it. No nonsense going back and forth.

Excellent service as always on my 2010 Honda CRV that has 137,00+ miles on it. The amazing staff has performed all the maintenance on this vehicle.