Recent Reviews from AutoNation Honda Tucson Auto Mall

This is our 2nd fabulous car buying experience from AutoNation Honda Tucson. They're a no-negotiations dealership, but there are also no fluff-pricing tactics like we saw and experienced at other Southern Arizona Honda dealerships. Right now there are unbelievable railway delays creating exceptionally low in-stock inventory in new cars. This is our 2nd time working with Alison. She really is amazing. She's done everything possible to help us get the car we truly wanted. She kept us up to date on the progress of our ordered car, as it was making it's way across the country. It's still stuck in the middle of God-Only-Knows where. Some new inventory has been trickling in, and a car arrived that was a perfect match. Alison worked tirelessly with us to switch our ordered vehicle to the one that arrived unexpectedly, and we're thrilled. The unfortunate railway delays have caused chaos in the new car industry, amongst others. If they don't have the vehicle you want on the lot, tell Alison and she'll keep her eyes peeled on the vehicles that arrive. You'll enjoy you're experience at AutoNation.

Great experience!

We felt very comfortable at this dealership. Everyone was friendly and helpful. Eddie did a great job assisting us with the purchase of our used Odyssey. He listened to us, answered all our questions and we never felt rushed or pressured in making our decision. We appreciated his attention to every detail. AutoNation is an outstanding dealership!

Just had my car serviced- the employees were courteous and professional. They answered all of my questions.

The service department was great got in at appointment time and out in a timely manner

I worked with Aaron, who was great at all times. Vehicle was in great condition and I was offered an important discount. Financing rates were not that great but I believe that is the market and not the dealership.

Very good service on my CR-V. Made an appointment, the service advisor saw me right away. When the car was ready, my advisor explained all the items that the team checked.

AutoNation Honda was great to work with. They are the only dealer in town offering cars at MSRP (everyone else is marking up) and a modest $100 refundable deposit to hold a new car. This is the second vehicle we have purchased from them this year. Assad and Pedro helped us out and were great to work with.

Our second Honda Ridgeline from AutoNation Honda Tucson Auto Mall. Always happy with the servicing of our vehicles. Desiree Barnes was our service technician and she was very courteous and professional. Really enjoy seeing women in these jobs!

The service was good. The only issue was with the supply chain. I put a hold deposit on the car in April and it didn't arrive until September....So far I have nothing but good things to say about the service from AutoNation Honda Tucson.

Took the van in for regular service and my 1 request was to have the date on the clock set correctly. It’s been at January 1,2000 since the new year. Finally got the clock set, but not the date. Didn’t get done! Other work did and I was satisfied but dismayed about the clock.

My experience at AutoNation was first-class. Jose my salesman is amazing great personality and goes above and beyond for his customers. And the finance manager (I feel horrible for forgetting his name) was phenomenal. He too has a wonderful personality and never intimidating like other finance managers typically are. The team was able to get me a mind blowing deal I never thought I would get. Their warranty is the best amongst all the dealerships in tucson. The building is state of the art, really open, abundance of lighting and exceptionally clean. It seems like I got my approval within 30 minutes. Thank you AutoNation for a world class experience and a beautiful car.

My battery died. Got a jump start and drove to Autonation. They were able to replace my battery within 2 hours. All warranty work. Desiree was very helpful and knowledgeable.

It was hard to find the car I wanted. I called dealerships all over the state. I talked to Fausto at AutoNation Honda Tucson and they had the car I wanted but it was reserved. Fausto said he would let me know if the buyer fell through. He called me an hour or two later and said it fell through. I had to drive a couple hours to Tucson the next morning and they held the car for me while I drove down there to get it. Also, AutoNation didn't charge a Dealer Markup, or a "market adjustment" as the other dealer's call it. That was one of the biggest factors in my buying from them. I would highly recommend them.

Everyone was great. Slim pickings on the lot.

Salesman Eddie Holguin took care of me as I was in the market for a new Honda Civic. The wait was worth it and car is beautiful. Thanks Eddie for your time and service GR

I had to bring my truck in for a safety recall repair. The service staff, both on the phone and in person, were friendly and knew what they were doing. I would happily do business with them again.

The staff was so kind and honored my time. I never felt pressured to buy a vehicle. Working with Assad was a pleasure. I highly recommend AutoNation Honda Tucson!

Lack of communication and repair delays because of parts availability.

John Beeman was extremely helpful in arranging for the installation of my replacement wheels on my Type R. The parts department helped me get the replacement center caps with the correct color of the wheels.

I love the fact that a can call in and get a service appointment the same week.

Great customer service at this location. Work was completed quickly and all services were explained and itemized.

Desiree was efficient and helpful every step of the way. I got what I needed done. She was available via text which assisted with better communication. I had to reschedule a few times because the part I ordered did not come in. There is one thing I would have liked. Instead of me reaching out to the service department about the status of the part, I would have liked if they would have reached out to me first. If I didn't check-in with Desiree the day before my appointment, I would have wasted my time the day of the original appointment with no part available. Please check in with your clients prior to the day's appointments, especially if there is a specific part they are waiting for. Thanks for all you do AutoNation! I will continue to be a customer.

Auto Nation Honda gives a fair and honest inspection and estimate on repairs and maintenance. Their prices are very competitive with the independent repair shops and other Honda dealers and all dealers in the Tucson area. Work was done when promised, as promised, with very high quality. The Customer Service staff is outstanding in knowledge and very helpful. They did not attempt to up charge me on any services. Great integrity. Fully satisfied.

My car has problem and I come to the dealer without an appt. Arturo Rodriquez is very helpful to diagnose the issue and quickly resolve it. Thank you very much. Kathy

The time here at Autonation Honda was great! It was quick and easy for us.

I went in to get my car serviced, the usual oil and filter change plus tire rotations. The service associates tended to me in a timely fashion and explained everything to me perfectly. Since I was waiting for my car there they showed me the lobby area and had college football playing on the TV which is a plus 1. Once my car was done the associate explained the inspection sheet to me and what they inspected. After payment the gentleman walked me to my car, remote started it and sent me on my way. Great experience, I will get my car serviced there again.

They work with me, getting my car in as soon as service needs to be done. The service department is very helpful taking great care in explaining what they will do and if anything else is found or needed, discussing it before completing the service. Nice waiting areas available while waiting for car service to be done. I do want to mention that I have always had good experiences here. I read through some of the not so great comments and do understand there is no 100% perfect in this world. I think Karma can follow those who constantly put it out there and it does show in how they respond when Honda AutoNation has invited them to speak with the management. I've had my car, which I purchased from Honda AutoNation, for 5 years and I have never had a negative outcome when it comes to the employees I have dealt with and the service I have received.

The customer service person, Arturo, made every step easy. So, I purchased a 2014 Buick LaCrosse back in in 2020 from Auto Nation and with that I also purchased their extended warranty for the vehicle. Yes, the most comprehensive 5 year extended warranty that Auto Nation offers, because I wanted to make sure the vehicle was covered. My 2014 Buick LaCrosse gets complements all the time and has been maintenance free, other than the oil changes which are covered by the extended warranty. The passenger low beam light when out and needed replaced. The extended warranty from Auto Nation covered that. I had a small one hundred dollar deductible and that's all. Great job Arturo and Auto Nation.

Walked in as I am starting my car shopping journey. About 10 sales men were standing around doing nothing and just stared at me when I walked in. None really wanted to help me. Finally I basically forced someone to help me and asked what vehicles they may have as either a CRV or similar to look at. Guy was very short with me, basically told me I could order new but that was it. I must not look like I have money as a single female. But I’m a travel nurse with 100k cash ready to buy a new car. I understand if there is truly no vehicle at all to even look at and get an idea, but the attitude I received was very off putting. And when I told others of my experience there I was not surprised to hear other single females had similar bad experiences. You lost a cash paying customer. Don’t judge a book by its cover.

José Santiago was extremely courteous and helpful with both me and my wife when we bought our 2019 530i BMW. I would definitely recommend him and Auto Nation!

Great atmosphere. Sales and service is amazing.

I recently had my car serviced here. Someone greeted me almost immediately and my car was on its way to a thorough checkup. I was ushered to the waiting room where there were comfortable chairs, refreshments including ice cream...on such a hot day! By the time I settled into my comfortable chair and entertained myself with my personal electronics, they called my name. Not a bad wait at all. I wish there were little tables installed with the comfortable chairs upon which I can set my 'stuff.'

Great experience and my service advisor John Beeman is wonderful to work with.

Ese angel arias muy amable el compa

Great staff, fast, friendly, and helpful. Went to another Honda dealership and was told replacing my visors wasn’t under the warranty, my car is 2 years old and last than 36,000 miles. Went to get a second opinion at Autonation Honda and they replaced them under my warranty. I would go back again.

The service visit was friendly and kept us informed of work. We were offered water and ice cream during our wait!

Great staff, fast, friendly, and helpful. Went to another Honda dealership and was told replacing my visors wasn’t under the warranty, my car is 2 years old and last than 36,000 miles. Went to get a second opinion at Autonation Honda and they replaced them under my warranty. I would go back again.

Frank was incredibly helpful and I really didn’t think I’d leave with a car the same day I went in. I love me new car and the payments are pretty average. Frank’s customer service was patient and kind, he didn’t try and make me sign anything I didn’t want to. Would recommend him to anyone looking for a car.

I was taken care of very well. Thank you for your attentive help.

I had a great experience. Anthony was very helpful.

Not sure what the purpose of making an appointment is if they're having you waiting for 2hrs. Can get an oil change done at the corner in under 15min. Why would it take so long?

Great place to buy your honda, this is my fifth new honda

Great reception and service. Honest feedback on safety inspection. Always take my car here for service,

Assad was great. Helpful, knowledgeable, and courteous and not pushy. Thanks Assad.

Staff is very accomodating and make me feel important.

I truly couldn't be happier with my car-buying experience. They didn't jerk me around with extra service charges or anything like other dealerships will these days. With the lack of inventory these days, the other dealerships I called around Tucson and Phoenix have inflated their prices WAY over MSRP. AutoNation Honda doesn't do that. What you see on the bottom line is what you get. They literally saved me THOUSANDS of dollars! Fausto was a pleasure to work with. He's quick to respond to any texts or emails I gave him and if he didn't have an answer off the top of his head (which was rare) he'd move mountains to get it for you. The day of the purchase was smooth and problem-free. If anyone is in the market for a Honda, I can't recommend AutoNation Honda enough! I'll be going here exclusively from now on for any purchases or service I need.

Very friendly staff and great service. I found the price a little bit too high compared to previous times though

Super happy with my purchase and the service was great!!

Great service from Scott! Could not be happier!

Went in kind of window shopping and left with a new to me car. Easy to work with, fair value for my trade in and didn't feel like there were any games being played in the process. Thanks Pedro, Charley, and Mark for the great experience.

Honda employees honored my coupon and did a good job. They found a nail in one of my tires, which I noticed had been losing pressure for the past couple of months! Glad they caught it.

Service is great and costs reasonable. Customer service from Arturo was fantastic!

Gotta love Honda

The service was straightforward and quick.

My mom took her car in to get the AC fixed 3 times; -1st time in 2020 they replaced the compressor; they charged her $1500. -2nd time in February of 2022 the AC wasn’t cooling again; they charged her $300 and said the gas leaked out and not sure where the leak was coming from so they also added ink to identify the hole.. -3rd time on 8/23/2022; the AC stopped cooling again… this time they said that the compressor had the wrong sticker and the gas that was put in it previously was the wrong kind which caused the hoes to melt.. again they wanted to change her $300. THEY replaced the compressor and put the wrong sticker to begin with!!!!!! They messed up!!!! AND most likely the gas is leaking out because it has a bad condenser since it was RECALLED for 2016 Honda Civic! !!!!! Why won’t they just replace the condenser and fix the issue???????? This place is a joke

Great Customer Service

Went in for an oil change and a couple other issues and the person that helped me, John, was great! He was very clear about what they would be doing to fix my car and what costs I might have. He was upfront about the fact that my warranty might not cover certain issues but said he would still try to get them covered for me. Whatever he did worked and my bill was completely covered except for the oil change. Great communication and service!

We requested a Kelley Blue Book instant offer for one of our vehicles. The staff at Honda were friendly, kind, honest and efficient. They agreed with the condition we had stated in the offer - no games trying to knock the number down like other dealerships do. All in all a very very smooth transaction, and i'd never hesitate to recommend working with this dealership.

My first time buying a car and it went so smooth and I love my car

Easy to work with and non pushy staff.

I had a great experience recently at AutoNation Honda. I brought my Fit in for a "check-up" I was greeted right away and my specialist Desiree came to explain what would be happening. I was able to go right in to relax in the lounge area while the work was done. The service department did a lengthy check of many major systems. The best part was the cost! it was zero!!

Honest,efficient,friendly

The customer service here is always great. I bought my car in Phoenix, but I have it serviced at this Tucson location. The Store Manager Paul takes really good care of his team. I always witness professionalism at the highest when visiting this location. Shout out to Alex, as well. She is a great addition to Paul's team.

Everyone was nice and helpful and understanding of our situation.

Eddie and Richy made buying a car so easy and stress free. Found a car I love! I would definitely recommend Honda Auto Nation if you are looking to buy a car!

This was the most seamless experience I have ever had at a New car store. I own independent used car stores in Phoenix, but needed a new car for my college aged daughter. I walked out of their store realizing I needed to make changes my customer experience. Paul Peranzi the GM personally greeted us and made sure we were taken care of, I felt like we were the only ones in the store. Thank you to everyone at Autonation Honda Tucson!

Great service, friendly staff. Not sure how other dealers have there customer service set up but they have it done right here.

I must say, I never thought I would take my car in to a service center, let alone agree to some one else ticker inside my engine bay. After going through a traumatizing accident in orange county with a certain dealership service center, 6 long years and I never looked at a dealership service until this time around. New to the state, new to the Autonation Honda service center, needless to say my anxiety and sensitivity were set to new limitations. The service representative by the name of Anthony Burgess was not only kind but got on a level with me where he felt like a friend rather than a service tep trying to up sell you. I know my parts, I know my labor, I know the automechanics~ other that the fact that the parts required took longer than anticipated, this individual worked with me on times, price, estimations, and the while 9-yards. With a daily civic, I love my car, I needed a guy to show me the same amount of respect to car. With minor interior fabric grease strains, and minor electronics reset functions on a couple of items, I must say, I think I'll leave it to Anthony to watch out for my car and be honest with me. Trust is hard to come by with an honest mechanic, when you're putting you're life on the line inside of a metal can with wheels going 80 down the road. Thank you for taking care of my car buddy~ thank you for keeping us safe inside of our car as we drive literally across the country in September!!!

Excellent Service. My service rep was fantastic.

I have a 2017 #Honda #Civic with 43,000 miles on it. The A/C went out on the car. I took it into #AutonationTucson. They told me that it would be $149 to look at it. ( just received a coupon from them for $0 inspection fee) They diagnosed the problem as being a compressor. The bill was $2800. Unbelievable!!! I've been a loyal #Honda customer for 15 years. This will probably be the last #Honda that I buy. The quality of the #Honda product has gone down. Additionally, #AutonationTucson is very unreasonable in their pricing. I can't imagine going back to that dealership.

I took my CRV to have side molding put on and a roof rack. They did a great job. Mr. Beaman noticed a chip in my paint and set up an appointment to have it fixed. I am very happy with the customer service I have received at AutoNation Honda Tucson Auto Mall

Overall Autonation Honda was good. There was a hiccup that I had to address in person. My other car was waiting on parts, that could take up to 6 months. I spoke with what I thought was head of sales. I told him what I was looking for, my payment requirements , my credit rating and what I could put down along with the trade in........I did not hear from him/ them for 1 week. I went down on my next day off....And " wow" we found a car in a matter of minutes. Everything from then on went smooth, quick and great. I just DO NOT understand why it took the extra week.....all while I was renting a car...since they had no loaners . .

Had an appointed set up by geico so I wouldn't have to worry about doing payments I told the guy that "helping me" that when I talked over the phone with the auto nation employee he said he talked to my insurance and to go on ahead and drop of the car. This guy kept trying to charge me and would not listen now I have to come back another day when I finally have time to drop of the car with the correct person. He said I had no appointments the days I said yet I have incoming phone call record of them calling me

As a first time buyer I had alot of things I was worried about with buying from a dealership, but Jose and the whole team made literally everything less stressful and I'm very happy that I decided to buy from them! I let Jose know what type of used car I was looking for and what price range and after looking at a few and me backing out on one lol he found me the PERRFECT car! I'm so in love with it and it's even way better then the initial cars I was telling him I liked in the first place😅. What's even better though is I stayed within my price range which honestly I still can't believe. I work a really tight schedule so I couldn't always drop in to see the car, but Jose and the team were really good with calling me and leaving messages about any updates and/ or repairs that were made on the car since I purchased a trade in vehicle. Overall, my experience working with them over the last few months to find the right car for me was great and I'd definitely be recommending them to my family and friends. Thank u Jose and the whole Autonation Honda Team!

Always a good place to go to purchase or repair. We have purchased 2 Hondas from them and had our cars repaired there with great results. Always prompt and courteous.

Excellent customer service, especially by my service advisor, Arturo Rodriquez. Arturo explains your current service and future needs with a personal, friendly demeanor. He is an asset to AutoNation Honda. Highly recommend the Service Department at the Auto Mall in Tucson.

Went here for the first time last week, and it’s my favorite Honda service center I’ve been to! The workers were nice, service quick, and overall it was great.

They are always very helpful, thank you

We have used this dealership primarily for the past 10 years. We have bought new and used cars here and have had a great experience. They do a great job taking care of customers both during and after the sale. Eddie in Sales is responsive and great to work with. This is the best dealership in Tucson!

Never going back. Massive overcharge for service. .

Received the best service ever. Our advisor was professional and very detailed. Service was completed and they washed my car so that it looked completely new! Used coupons that they send to me and saved a good amount. We were very happy with the service we received.

Delivered as promised on time.

Huge mixup, but service manager gave me a loaner because my car was going to beat day later.

Easiest car buying experience I have ever had. Assad was fantastic and I recommend working with him. They were quick, easy, and pain free. I highly recommend working with Autonation Honda of Tucson.

They took the time explain what was of concern regarding my vehicle and even had pictures. I didn't feel pressured in anyway. I highly recommend them.

Nice clean facility. Knowledgeable staff who are friendly and honest. Quick service and easy to book online service appointments.

Fast service of my car. Friendly, knowledgeable service representative, John B, was wonderful in explaining what needed to be done and what could wait. Will definitely bring my car back for all service needs in the future.

The engine and transmission oil changes were done quickly and at a fair price. Thank you Auto Nation Honda Tucson.

Took more time than I thought it should but went in without an appointment so I should have expected that!

Making the appointment was easy and quick, I even had to change the day at the last minute, autonation Honda was accommodating and got me an appointment when it was convenient for me. Check in was quick and I got a friendly call when my car was done. I even left with a complimentary bottle of ice cold water! Thanks Autonation!

Very professional staff, helpful, and great repoire with customers.

Using online tool to get appointment is really good. The service is fast and really good.

very professional and customer friendly

Update: Just had a service and Scott went the extra mile to take care of me. They work hard to ensure your concerns are addressed. They are not just about getting you out the door. The Service Team tries hard to ensure you are well looked after and address all of your concerns. This is a well-led Service Team and they have a great General Manager. Thank you, AutoNation, again!!!!! Joseph, the sales manager took great care of us. Top notch service!! Thank you!

Just had a great service and Scott went the extra mile to take care of me. They work hard to ensure your concerns are addressed. They are not just about getting you out the door. This Service Team tries hard to ensure you are well looked after and address all of your concerns. This is a well-led Service Team and they have a great General Manager. Thank you, AutoNation, again!!!!!

The online service schedule is easy to use. I needed an oil change. I arrived and was met by a nice gentleman who got my information. He told me it would be about 1 hour. I went and sat down in the waiting area. True to his word I was out in an hour. I bought my car from here and always have a positive experience for any service I need done.

Car shopping can be stressful. 0 stress factor at Autonation Honda, wonderful staff, easy leasing experience. And I drove away in a gorgeous Ridgeline truck!

I have been going to Autonation Honda since 2013. Recently I had my cars' front struts replaced for a 3rd time in less than a year. The total for all of this is now over $4,000, and they have had my car for over 3 weeks in all. This caused me to use leave from work and be without a car numerous times. They keep replacing the struts (KYB and Monroe) and recently replaced my sub frame due to a bolt that was stripped. I have my car back and a knocking noise from the struts is still being heard, but now it is on the side that was not an issue.

My experience with Fausto, my Auto Nation representative, to Auto Nation as a whole company treated me with respect and dignity. Fausto was excellent in answering my questions, being patient with me as I ironed out loan companies snafu's, and continued support to make sure I was/am happy with my purchase of the 2001 P.T. Cruiser... Even though I've had this vehicle for a little over a week and I found some minor issues that weren't detected at the dealership at the time I test drove the vehicle, I messaged Fausto and he told me no problem. The "tweaks" can be and will be repaired easily.

Amazing customer service ! They help me out to get a car ! Pat is amazing person that took his time to help me out and got me a car at less then a week . I tho I would be wait for 2-4 months to get my car but I don’t I got my car less then a week .

I have been here for over two and a half hours, just to get a tire change. This is after sitting here for over two and a half hours on Saturday just to be told they didn’t have my tire in stock…. You’d think that since I spent so much time on Saturday waiting for nothing that they would get on my car right as soon as my appointment time hits….. but it took them two hours just to get my car up on the rack. Terribly slow company that doesn’t care about your time. And it’s not like they have a shuttle available like every other car dealership on the planet. If you value your time do not buy a car or have it serviced here. You will highly regret it. I understand dealerships are slower than other places by nature. But auto nation Honda of Tucson takes it to a new level.

They will make you wait and wait and wait for the simplest things. A tire change cost me more than 5 and a half hours of my life. Worst experience imaginable. I would highly recommend not buying a car from here. They do not care about you or your time.

Pat our salesman was excellent. Had an issue with the car we purchased and the GM Paul resolved the issue immediately. We were pleased with the professionalism and courtesy displayed. John, the service representative was very efficient and professional. Seth and Gabriel were very efficient , polite, and knowledgable. Our experience with Autonation Honda, under the guidance of Paul, their General Manager was extremely positive and we couldn't be happier!

This was by far the BEST experience I have ever had at any dealership. The staff was friendly, extremely efficient, knowledgeable and honest! If a service that was requested (ie tire rotation) wasn't needed they did not charge me. The waiting area was fully stocked with beverages and they even have free ice cream!!

We had a wonderful, no stress, no pressure buying experience at Autonation Honda. Carlos was amazing to work with. Real down to earth. We would highly recommend buying from them!

Worked with Jose Santiago who was great. We drove from 4 hours away to buy our vehicle. I would definitely drive all the way out to Tucson to buy another vehicle from Auto Nation Honda and would work with Jose again. He was very polite and professional.

Entering into the dealership, I was impressed and thankful that my family and I were immediately addressed with kindness and professionalism because we did not receive that at the previous dealership across the street (Kia). Our salesman was Assad. Assad was great! We never felt pressure to buy, he answered all of our questions and overall, Assad did a great job treating us right and getting us into the right car for my family. The manager Charlie however... he made a very dumb decision that was unprofessional and almost lost him a sale for both him and his employee Assad. If it wasn't for Assad, I was about to buy my Honda pilot elsewhere. Thank you Assad for being a good guy and a great salesman. Loving our 2022 Honda pilot! ❤ Had it not been for the manager Charlie, I would have given all 5 stars.

Chas got me and my car in and out without any issue. Easy, simple. 5 stars.

Great experience!!! The service department is full of new people who truly care about customer service. And they were all working together as a team something you don’t see now a days.

Seth our salesman was very knowledgeable and friendly. We love our new 2021 Ridgeline. UPDATE Took our Ridgeline in for our first oil change. Excellent service!

Had my 2020 CRV on 6/22/21. A packrat chewed through the gas line. Arturo my advisor and Paul the service manager were very polite and knowledgeable and very professional. I highly recommend this business for all your service needs.

Don't think a dealership is going to be overpriced, I've been bringing my car her for 5 years and have never felt cheated. Excellent service

Everyone was very welcoming & friendly! Will definitely be returning for my car’s maintenance.

Excellent service! Service Mgr Paul went the extra mile to help me out. Car was stalled in a parking lot and could not be started with a jump. Paul picked me up and took me to the dealership to get a loaner car since it was late in day and I was in a jam. Car was eventually towed in and repaired. Paul salvaged my father's day weekend! True story! :-)

The most courteous and helpful team in Tucson! Purchased a new CRV three weeks ago and am totally happy. From the no pressure sales team to the finance team and managers all top notch!

Bought a car there and paid cash but it took a very long time to process the transaction. It was a cash sale but it still took us too long to get the keys and get out. Then they had copier problems and I had to come back to get the finalization of paperwork. We have bought several cars in the past, some financed, and this was by far the most complicated and took way too long. Have taken the car in to get service and they did a good job. It was only a tire but they got on it right away.

I showed up a few hours early for my appointment, they were really busy. Instead of being annoyed I was early, they checked my car in with nothing being said about being early. In the past at another dealer, this was a problem. The work on my car was done in exactly the time frame promised.

Great staff. Easy buy

I bought a car!!! Fausto, Roberto, and Charlie were/such a great team and they were so professional, courteous, friendly, easy to communicate with and very patient! Fausto made the purchasing process easy and quick. Roberto assisted with the licensing and made that experience a snap!.... I highly recommend Auto Nation Honda, True Car, and Sam's Auto Buying a wonderful experience... ... Tell Fausto Adrienne sent you

There was a huge change in the quality of routine service at Honda compared with my many previous visits (falling from 5 to 2 stars). I mostly blame the front desk people who made no effort to manage the appointment with the people doing the work in the service center. The front desk help (2 different people) were unresponsive, incompetent and had a couldn’t care less attitude, a big deterioration from previous appointments. They seemed to be more focused on “up selling” services. The car was hoisted up and sat for a long time without anyone working on it despite me talking with the front desk staff several times to try to get things moving forward. It wasn’t until Scott from the service department came to apologize that things finally got going. When Scott came out they still hadn’t changed the oil this being 2 hours from when my car was taken in. I was told 11/2 hours for the service but instead I waited almost 3 hours for the appointment to be completed. Without Scott’s help it would have been longer. Get your act together Honda Autonation!

They are absolutely the best vehicle company and when I need vehicle repairs they always do a fabulous job and are always so very helpful and very kind and nice in getting me scheduled to do whatever I need for my vehicle. Would never want to be with h any vehicle company Connie Hamner

Oil change, mirror repair

Great Experience. AutoNation bought my lease car in one day (only 2 hours from inspection to the check release) and they gave a better deal than CarMax. No pressure and very friendly. I recommend this place to my friends and neighbors, if they need to sell their car or buy the car.

The folks at Autonation have always been fair and honest with me. Thank you, Autonation!

Great service! John Beamon was extremely professional! Won't take my '20 Accord to any other place!

We went to look at a gently used minivan and we ended up with a new Pilot. The sales team was very helpful and showed us everything we wanted to see. Braulio was very courteous. Unfortunately inventory is limited, which is not uncommon right now.

Staff is helpful, over all good experience.

I had a great experience with Angel and his team of professionals. I was able to get top dollar on my trade-in and get an awesome SUV that fit my needs better. They where polite and friendly. It always takes longer than you think to buy a car and this time was no different EXCEPT they took really good care of me during the waiting process. They kept me informed, hydrated, and cool the whole time. Thanks for a great new car!

Purchased a new Honda CRV from AutoNation Honda last week. Everyone I encountered was helpful, professional, courteous, and best they don’t use ant pressure selling! From the sales to the drive away, my thanks to Bob, Joe, Pat, Marty, and Paul.

Couldn’t be happier with our Honda Tuscon experience. We bought a used 2016 Honda Odyssey and it’s in perfect condition! We had it checked by our local mechanic in Gilbert and they haven’t seen such a great car in a while. Matt Nenadic was awesome to deal with in the sales department, and the managers were very curious and professional, while being personable. Highly recommend Matt Nenadic if you are looking. He communicates fast and answers questions efficiently, without being pushy or pressured to make a decision. I never once felt uncomfortable with the purchase process. Keep up the good work in customer service guys, it doesn’t go unnoticed.

Got my questions answered about my service policy and was in and out with minimal fuss.

I bought a car!!! Fausto, Roberto, and Charlie were/such a great team and they were so professional, courteous, friendly, easy to communicate with and very patient! Fausto made the purchasing process easy and quick. Roberto assisted with the licensing and made that experience a snap!.... I highly recommend Auto Nation Honda, True Car, and Sam's Auto Buying a wonderful experience... ... Tell Fausto Adrienne sent you

I would recommend AutoNation Honda Tucson Auto Mall, Pat was very helpful and got everything done in no time . My mom is a very happy Honda CR-V owner thanks to Pat

What a bunch of great gals and pals. The service went smoothly. They found a few extra things I needed to know about, but no pressure from them to have them do them. I chose one and they had me in and out in no time. Definitely found the place to service my Honda Odyssey.

Services were seamless and taken care of beautifully!

Service department is fast and let's you know what is or isn't needed. Friendly from the moment you get there.

Recently traded in my Acura for a new CRV with AutoNation Honda Tucson. Everyone was professional, helpful, courteous, and no pressure! I am so pleased with this dealership and highly recommend them if you are searching for a new vehicle. Joe, Pat, Bob, and Paul, kudos to you all!

Had a wonderful experience getting my new CRV maintenance check and oil change! Staff was pleasant and helpful and Greg had lovely customer service! Thanks!

I had an excellent experience. Pedro my salesperson and Richie in finance. They both went the extra mile to take great care of their customer.

The service at AutoNation was awesome! I mean really awesome. The Service Manager was very helpful, personable, and even shuttled me home when I needed that! I can trust that the service people do not want to fix things that do not need to be fixed! I highly recommend AutoNation Honda for all your service needs!

Gregg Cheesbrough was my service advisor for my 1st service visit. He told me it would be an 1 1/2. It was and I appreciate the prompt and excellent service. The manager also included the touch up paint I had requested when I made the appointment. They go above and beyond!!!

Had a wonderful experience for my first service after getting my car. Once when I pulled up they greeted me and walked with me to do an inspection. They listened to me for exactly what I needed and wanted and did not push anything unnecessary. They took my car for a wash which was so kind and unexpected. I am so greatful for this Honda dealership and service department.

I can only give there service department a review. They are the best part of AutoNation Honda

Awesome experience at buying a new car, no sales pressure, up front pricing and flawless transaction. Will definitely buy my next Honda here again.

Kudos to the General Manager, Paul and the Service Manager, Scott at AutoNation Honda Tucson Auto Mall for ensuring that my repairs and services were completed properly and for putting in a high amount of personal effort to ensure that I left a satisfied customer. Based on my interactions with both of them, I would definitely return to this business to purchase parts and to have further services performed on my 2016 Accord, and would recommend it to others.

This was my 1st time bringing In my car. It was super easy, Armando was great and got the job done. Wait time was a little long even with an appointment but I am happy my car was in good hands. Thank you very much.

Zak here, I really enjoyed my experience getting serviced at AutoNation Honda. Their techs bring their A-game and service reps are kind and concise. I'll be back soon :)

This dealership has the best deals in Tucson and their service made it simple for me to trade in my vehicle for one that better fit my needs. I'm satisfied!

Pedro was so helpful in trying to get me in a car before my rental ended, and even came in on his day off to help me! I left with a great vehicle and Richie in finance was a delight to work with and helped me find the best financing options. Thank you!

AutoNation Honda at Tucson Auto Mall is a mediocre place to go car shopping in my opinion. I mean, the service is great, and the cars themselves look cool. It's just the way that costumers are treated. There's not really anything interesting for anyone for any age to do while waiting. There's a TV there. But you're not even allowed to change the channel and watch something else while you're waiting. So you're stuck watching this 1 channel you don't even like. One time, I went to the vending machine at this place. When I was inserting my cash to get some M&M's and a Coke, it said "Exact change only". Most vending machines give you your change back. So, this vending machine expects you to pay for some overpriced candy & soda. If you don't want any negative feedback, I recommend you please improve your place in order to satisfy your customers.

My service advisor, Desiree, was able to get me an appointment within a few days. The service as completed in a timely manner and at a reasonable price.

These folks have been very accommodating and helpful. They treat me well and there work has been good!!! I will continue coming here.

Purchase experience: I knew what I wanted but the sales person helped me into a 202- instead of a used vehicle. Yes it was more than I intended to spend but still believe the benefits of the new car were worth the increased cost. When it came time to sign paperwork, the financing team made several mistakes which led me to need to return to the dealership to re-sign and also cost the dealer money since I had signed a contract that they had calculated incorrectly. My payment should have been a bit more than it is. Good for them for honoring it. Service: My purchase included several oil changes. The first time I took it in, it was very quick and easy. The second time, it was very clear that the service department had overbooked their day. What should have been a 1 hour to 75 minute service became a 2 hour and 15 minute service. Thankfully I brought work to do, but I had to be out of my office far too long on a day that I needed to be there to help my new assistant get familiar with important issues. Overall I’ve always had a great experience with this dealership but the trouble with financing and the long service appointment was inconvenient.

I had the best experience at this dealership, they helped me buy my first car and made the process super simple and fast! Would highly recommend going here for any of your car needs!

Friendly, professional, and timely service.

Absolutely Outstanding Customer Service! HUGE Thank you, to Autonation Honda of Tucson for being so Kind and just as excited as I was to purchase my New Vehicle!

Courteous Service! They care about doing a good job in serving you and your automotive needs.

The Manager Paul and the sales team (Bob, Pat, and Charlie) that help us are phenomenal.... Thank you so much for a most wonderful experience buying our new Honda Ridgeline. This was one of the best vehicle buying process that we had been through. Thank you so much again. If you're going to buy a vehicle go here and talk with Bob, Pat, Charlie or Paul. They will deliver the best experience possible.

Easy to make reservation. Vehicle was ready before originally estimated.

John and Alex did an outstanding job of explaining the specific work to be done, and the cost. Honda is extremely fortunate to have these 2 outstanding individuals representing Honda.

It was a pleasure doing business with Auto Nation Honda, every employee I’ve encountered has been pleasant and helpful. I absolutely LOVE my New CRV! It’s comfortable, responsive and enough room for all my stuff and a couple dogs if we feel like taking a road trip. Couldn’t be happier with my buying experience. I was satisfied that I paid a fair price without a bunch of tacked on fees for things I didn’t understand that seemed to be the norm for dealers in both Phoenix and another local Honda dealer. A big shout out to my salesman, Assad Alassady who took good care of me and kept me informed on any updates regarding the build date and delivery of the vehicle. I hope he is still there in 10 years when I go back for my next car-lol….Thanks Again for an Awesome Car Buying Experience Auto Nation Honda!

Always responsive and helpful. Quality service at a reasonable price.

John is very helpful when I do the annual maintenance

I've always been very satisfied with my service (and sales) experience at AutoNation (formerly Dobbs) Honda. My most recent experience with Service was typical. Gregg Cheeseborough kept me informed throughout on what was going on with my car, and the wait time was very reasonable. I always bring my Hondas here for maintenance. The proof is in the results: Three new Hondas purchased here since 2004, and they have all stayed in great shape. Obviously it's working for me. Keep up the great work, guys! **It's now June of 2022, and I continue to be well satisfied with AutoNation Honda in Tucson. I have now bought 5 new Hondas through them, and always have them serviced here. I find the service managers to be helpful and honest. Very pleased with AutoNation.

We brought our car in the first time and had to have the check engine light reset. Then we had to bring it in a second time for a check engine light and they ended up doing 3,000 dollars worth of work and had our car for 2 and a half weeks. Six months later we had to bring the car in for the same code on the check engine light. The work was still under warranty, but they conveniently found something else that wasn't covered and tried to charge us 4,100 dollars to fix something they already worked on. When we got the actual quote it came out to almost 6,000 dollars cause they added more things on without telling us. We took our car somewhere else and were able to get the same thing fixed that they wanted 4100 for about 3700 less. I don't see how this could possibly be legal with that much of a price difference. What is really interesting is that if they checked everything like they said they did they would have found out that the problem was the Catalytic converter in the first place.

Alex was very nice and was able to explain everything, great customer service

The sales agent responded almost immediately, looked up my emailed requests for information, had everything ready when we arrived, took great care of us keeping us out of the heat, and walked us through all the steps to buy a great car. Thanks Braulio!

Friendly, attentive and knowledgeable sales staff. I showed up early for my appointment and it wasn’t a problem, as far as I could tell. Purchase process was straight forward and efficient. All my questions were answered, although there were few. AutoNation staff was so informative and thorough. All purchase pricing and options were clearly explained and they also worked with my bank on financing. My initial contact with AutoNation was online. I was able to schedule an appointment to see the vehicle in which I was interested. This is my second time purchasing a vehicle from AutoNation and as with the first time, I am very happy with the entire process. I highly recommend visiting AutoNation first, if you are looking for a vehicle new ir used.

I received excellent service.

I found the people at this dealership to be exceptionally friendly, professional, helpful and the whole atmosphere is very positive. I am very pleased with the whole experience I had buying my new used Honda, and I look forward to having an ongoing relationship with them when I take my car in to be serviced. The salesman I worked with, Eddie Holguin, was especially helpful to me, but everyone was a pleasure to do business with. There is no atmosphere of "car salesman", no rush or pushiness, just direct answers to questions, full explanations of everything, and straightforward business which I what I like.

Very Professional staff,courteous and timely.Thanks for a great experience!!!

My experience with this dealership has been excellent. From the sales person who found the right used car for me to the service personnel and every other employee I spoke with, everyone was professional, friendly, patient with all of my questions, helpful, and respectful. No one was the least bit pushy. Everything was explained to my satisfaction and I felt good about giving them my business. I look forward to having my car serviced there as well, as I know it will also be a pleasant experience. I highly recommend this dealership.

My husband needed to replace his car and we settled on a new 2022 Honda Accord. We had heard cars where cheaper in Phoenix, but when my husband called the Phoenix Honda dealerships, each essentially wanted to charge $5K over MSRP by having many dealer-paid unneeded extras, a market adjustment fee, or both. AutoNation Honda of Tucson just charged a few hundred dollars over MSRP to cover window tinting, which we would have paid for anyway..

As a 10 years plus costumer my current experiences has been my best ones so far. I generally come here for my car maintenance (Honda Civic)and have had a few visits that didn't go OK but today. I reschedule my appointment from last weekend (May 21 @2:15) due to not feeling well and for respect to the Staff and the other costumers that honestly is been always helpful. So I called Saturday May 21 2022 in the morning to reschedule my appointment for the next coming weekend (5.28.2022) I arrived one hour earlier to drop off my vehicle and The "nice" Service Writer did not find my appointment. According to him I was reschedule for June 4 =^( I don't want to wait that long is my Oil change and the % of used on the vehicle is 20% I don't want to drive like that and you guys always give me a recommendation to do the oil change ASAP I got UNDER 20%. Even I got post card reminders about it from you. Well he mention no is the 5% ( If someone lie to me? engine light come out at -20% ) The new Manager shows not empathy playing with the PC not ad simple apologize for the confusion!?, but for sure She is looking for the responsible. She don't take ownership or at list give me a good explanation, solution or a simple apologize. Very rude, not polite looking for "error" in the system. More like micro Management and honestly very dishonest in her answerers like She don't even care about it but she did not mention her name but the person how assist me to reschedule my appointment that If she made an error is not a big deal but the rest of the poor Management around the all situation. She even "ask "me the Manager (sarcastic tone): Are you coming next weekend? (June 4) Sadly my time and the care of my property are more important. I just went so where else for and oil change. What happen with the old crew. Always nice and uplifting.

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

The dealership was very helpful back in October, helping me find the right car for me. After choosing the 2022 Honda Civic hatchback sport touring Caitlin Frelke was very on top of keeping me up to date on everything. The dealership staff was very good about communicating. When I went in for my cars first maintenance check, with John Beeman, everything was quickly done and clearly explained. I knew my car was in good hands. The prices were broken down and even gave me the prices to expect for next time. Highly recommend shopping here.

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

This was the first time I have purchased a vehicle online. This purchase was sight unseen, without ever even sitting in a CR-V or kicking the tires. We previously owned a 2000 Odyssey so I had confidence in the brand and I liked what I saw on the road. The e-mail price quoting process went very smoothly and I was comfortable with the pricing. I placed a reservation deposit on the vehicle on 01/25/2022 and took delivery on 05/23/2022. In the four months the only time I had communication with my Sales Consultant regarding delivery updates was when I contacted him every three or four weeks. I think that communication could have been a little better. About three months prior to taking delivery we found a YouTube video detailing all of the functions and aspects of the vehicle so we had a pretty good idea of what to expect when we first sat in the vehicle. The Sales Consultant did not spend a lot of time orienting us to the vehicle which was really fine with us as we had a pretty good idea of what to expect, but he did ask us if we had any questions. In any event I do consider this to be a successful transaction of which I am happy I waited out the four months.

Bought a brand new vehicle from Eddie and after 3k miles I caught a nail that could not be fixed. Called Eddie up and he immediately helped me find the exact replacement tire with the parts department. Parts department was able to locate the tire and get it delivered to the shop faster then anyone in town. Service advisor John was able to beat every price in town and get my vehicle in and out fairly quick. The group really went above and beyond, after multiple negative interactions at other dealerships (Chapman and Jim click), I finally found a dealer that is empathetic and is willing to help.

Allison in internet sales was both helpful and forthcoming. She helped us locate the right vehicle and worked with us to get the deal done with the least amount of hassle.

One of the recommended services I agreed to and scheduled for my service appointment (fuel system cleaning) was not performed, and instead a different service that I did not need (transmission service) was done. I just had the transmission serviced at this same dealership the last time the vehicle was serviced 10k miles ago or so with no issues or complaints. The car was dropped off and picked up by a friend due to work obligations during the service appointment, otherwise I would have realized the problem at pickup. No explanation was given as to why the scheduled service was not performed and why the transmission was unnecessarily serviced. Also, have not received a call back despite multiple calls and two voicemails left to the service manager explaining the issue and providing options to correct the situation. I will not be bringing my Honda vehicle for service here again, or purchasing a vehicle from this dealership in the future.

They got the work done sooner than expected and identified the problem(s) and found a few more. Everyone very polite and waiting area is nice. I wish they still had a shuttle.

Went to look at new Ridgeline and Frank was great. He answered all our questions, did a test drive that included the freeway and was low pressure. Thanks Frank. We'll be back

Great Service and friendly staff.

So far I believe my experience was 5stars. I had my car towed there to be assessed and fixed. The rep who assisted through out the time my car was being fixed was fabulous.

I got a lease and it was very difficult getting information on what items were part of the lease and what the money factor was. It was very high considering my credit rating. Their attitude was that was a good factor and that was what they could charge since they were Honda. I also had to contact them 3 times to find out what happened to my security deposit. I finally had to go into the dealership to find out that they had refunded the money to my credit card rather than including it in the car transaction.

Good service, good and helpful people, not cheap, but you get what you pay for.

Bob was a great salesman and made the whole purchasing process quick and easy.

Very friendly and helpful staff. I love the KIA Soul we bought and it's a pleasure to drive. Thank you Patrick

They made it really easy to trade in my old car for a certified pre-owned. Jose Santiago was my sales guy and he was great.

I went to AutoNation Honda in Tucson at 7am because I had gotten a flat tire the day before & had to put on the spare. Even though I didn't have an appointment, they took great care of me and got me in and out with my flat patched in less than an hour. Great service.

Great service and a knowledgeable service representative to answer questions.

They were really friendly and helpful👍

Appointment times are mere suggestions. Service done well but hours later than stated, eager to take all comers and generate "add on Services" , caused my service to involve unforseen 5 hours wait, with only food service by walking 30 minutes in the heat to restaurants on a busy street ( no shuttle or accomodations by Auto Nation). Avoid this nightmare and choose a business with a plan to service you as quoted.

Always easy and pretty quick if you make an appt and show up on time for them to start.

Been taking my Hondas to Autonation for many years. Service department has always done a great job of maintenance and repair at a fair price. Never oversell, just do whats needs to be done. First time with Alex as an advisor and she was great.

I purchased my HR-V here and had a great experience. Honestly, like no other purchasing experience I’ve ever had. I didn’t feel pushed or stressed. I brought my car in last weekend for an oil change. Arturo was very efficient AND, he helped my find a light I thought the car didn’t have. Thank you Arturo. Overall, nothing but good experiences with this company & their staff. Thanks!!

I went in at opening to look at a used 2019 Honda Odyssey Touring, and as I was looking at the vehicle, our sales associate, Aaron, came back telling us that we could not test drive. He told me that someone called in just before we arrived and made a reservation over the phone. I was rather upset because I went online the morning before to make an appointment for this vehicle but did not hear back from the dealership. It was not Aaron's fault that this had happened so he spoke with the GM, Paul. Paul came out and explained the situation, offered to bring the vehicle to me for a test drive if it did not get purchased at the appointment. He also offered to work with us if we wanted to consider a new vehicle. At this point I was fairly closed off to the idea because of how things had gone to this point. After leaving to think things over and grab some coffee, I decided to come back and speak to Paul about their inventory and my situation. At this point, everything turned around. Paul and Aaron were great with working with me effectively and efficiently to look over the vehicle, test drive, and go over my trade-in and purchase options. I told them I had my own financing pre-approved and it was smooth sailing from there. I worked with Mario in finance who was friendly, not pushy whatsoever (compared to some dealerships I've dealt with), and helpful in making the paperwork quick and easy. I did not anticipate buying a new vehicle but the vehicle was just what I needed at a fair and affordable price. This dealership is far different from any other dealership I've dealt with before and I was glad to have worked with Aaron, Paul and Mario.

My sales man left a few weeks after buying crv hybird after looking for over a mo for crv I needed and told wrong information. Never even saw inside till leaving since took three hrs buying on Friday night and warranty SALES man . Took over three hrs. Sale man knew situations and said he. Did not feel comfortable sell crv Three week prior when we had offered to buy due to situation dealing with computers . Than knew when we came back we’re going to car max to pick up car he could not find . Earlier models Honda they were able to find and ship and knew he was going going miss sale that Friday night . Warranty SALES MAN. Offer tire and rim extra with many other things and after three hr of waiting and store closing said we get back .did and he siad even another sorry. That had big problems a yr ago when covid had started and we’re running buy a shoestring..manger Paul was only person running things. Actually offered to buy car back minuses five thousand almost a yr later and 100 of hrs of problem and failing ele problems and accidents due to car problem btw NO a spare tire.Paul Mánager Had to revamped the place… Four mos almost of car in shop trying to get problems dealt with. General manager Paul dose his best but covid and a salesman that did not understand hybrid and warranty sale man not keeping word. Would not recount crv hybrid touring but do feel paul dose the best he can and is responsible for all good things said about dealership. Auto nation is very lucky to have him.

Prompt, courteous service. No haggling and very straightforward. Arturo was an amazing advisor and was great at communicating.

Brought my 2015 Odyssey in for an oil leak. Was told the rear valve cover gasket was leaking. I explained that the valve cover gaskets where just replaced two weeks ago. I was told that the gaskets where not Honda parts and the only action was to replace the valve cover gaskets with Honda parts. The gaskets where replaced. A week later the car is still leaking oil. I brought the car back and was told that a spooler valve sensor was striped and leaking. The spooler valve would need to be replaced. When I showed concern over the cost to repair this oil leak. $750 for valve cover gaskets then over $1200 for the spooler valve replacement. I was told that he would try and get a better price on the valve replacement. When I picked up the car I was charged full price. I don't be leave the valve cover gaskets where bad to begin with. Even if the gaskets where bad. Why didn't they test/check for oil leaks after the gasket replacement and find the spooler valve leak. I be leave the spooler valve was the problem all along not the valve cover gaskets.

I came in for an oil change because I still had one free service on my maintenance package. However when looking at my receipt I notice that I was charged. Maybe someone can give me a refund.

This was my second service with Gregg Chessborough, and everything was taken care of in a top-notch and timely manner. No complaints, I'll continue to work with Gregg for future service needs.

My wife and I had a fantastic experience with Eddie at Auto Nation! One of the best truck buying experiences we’ve had.

I’d been looking for a specific car for a while. When I found it at AutoNation Honda, it was still in servicing. Since it was safe to drive, they brought it out and let me test drive it. Since I’m from the Phoenix valley, the salesman was even willing to meet me part way when my car was ready. Thanks, Assad and AutoNation Honda.

The process was fast and easy. Our sales rep went above and beyond to meet our needs. The follow up calls and emails are appreciated as well. The car is fantastic! Exceeding our expectations.

They're honest and most capable. Recently, I replaced a set of tires that had been on the car for a number of years. Those proved to be the wrong size for the car (installed by a tire dealer), so I got the right ones this time. Drives better. Over the years the same thing has happened, something is done wrong elsewhere and Auto Nation as to make it right.

people were knowledgeable and helpful. Aaron was our salesperson and did a find job. we had a few glitches but they were taken care of to our satisfaction

All my daughter wanted was an oil change. Now we constantly get letters and emails trying to sell an extended warranty. Called the warranty company to get those stopped, but seems kind of "trashy" and not what we'd expect after going to a dealer for service.

Fast, friendly and efficient service. Alex was awesome! She kept me informed with the service items needed and still let me use a 20% discount that ran out two days prior. Nice to have new brakes. Car runs perfectly!

Very smooth process from meeting salesperson to test drive to paperwork. All persons dealt with were very friendly and knowledgeable. Professional and made me feel welcome.

helpful, reasonably priced

Fine service. Quality work.

I decided I would call the dealership to check on availability after sending an email inquiry a few minutes prior but before I could call, Carlos was reaching out to me. We made an appointment and later that day I bought the car a great buying experience. The GM BOUHGT ME LUNCH when I mentioned I was hungry. Ty auto nation!

I was treated with the utmost respect from the employees of AutoNation Honda, they helped me with getting a New truck at a decent price. I will definitely go back for any future purchases. I highly recommend others to check out the selection and meet the people that work there. AutoNation Honda you have my thanks.

Pat contacted me after I inquired about the car and met with him at 9am and by that afternoon I was signing papers. The experience was professional and pleasant. Sadly I couldn't pick up the car until the following Thursday due to windshield replacement and new tires. Fine. Until I inquired about the 5 day return policy/guarantee. I was told that it expired before I even took ownership of the vehicle! "thats just the way it is", is what I was told. The manager gave me an unofficial 4 days over the weekend until Monday. Whatever. I feel like I was just being appeased at this point. There are other issues that need to be taken care of and have yet to be contacted. Ive had no follow-up from #AutoNation other than spam emails asking for reviews. My calls have not been returned either. I feel like if a customer is purchasing a vehicle in these turbulent times, the experience should be stepped up and shown some appreciation. A large purchase requires a certain level of customer service and that includes after the purchase. Receiving zero follow-up is very disappointing. Do better #AutoNationHonda #autonationtucson #autonation #usedcarsales

The car buying experience was smooth and efficient. Our salesman, Pat, did a great job and took a lot of time with us.

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I recently lost my husband and this was first time buying a car on my own. There was a misunderstanding about a feature the salesman and I both thought was in the car. Once I had the car home and was trying to learn how to use everything I discovered that feature was not there. Paul, the general manager paid to have the problem taken care of. The salesman, Joe, went above and beyond to make sure everything was just right on my car. This dealership is an honest reliable place to purchase a vehicle. Absolutely everyone I have dealt with has been friendly and professional.

Excellent Service with John yesterday

Great service and communication with customers

I have purchased dozens of new and used vehicles from dealerships or car lots.Honda Auto Nation of Tucson is the easiest and most relaxed dealerships that I have ever had dealings with. I was very impressed with the amount of work that they did on a used car to make sure that it met spec and would not have any trouble.

Bad customer service): once they sell you a vehicle they are completely done with you. Don’t help you with service, options, no one to answer your questions. I would go back to Jim Click in a heart beat! Jim click treats you so good it’s unbelievable. Honda Autonation Tucson 1/10 do not recommend - “do not trust her” *Regina George voice* Jim click 10/10 recommend🤩

Friendly and excellent service

BUYER BEWARE ! I had been going to this dealership for many years, for service and for vehicle purchase. At one of the service appointments, I had them check my burned out map lights. They gave me an estimate of $ 240, for “rewiring” with no other explanation. I got home and did some research, and ended up replacing the switches, for $ 15.00. I’m sure they won’t miss me. They’ll find another “victim “ to satisfy their financial goals.

Not your average dealership. These folks don't try any of the old tactics. They are honest and to the point. We never felt pressured or rushed. The process DOES take time! This is not an Amazon Prime order. But our salesperson made sure we were comfortable, we were offered water and snacks, and kept in the loop the whole way through.

I had a poor purchasing experience. Took forever to get information gathered on top of the information that was given was not processed correctly, thus I had more people call me seeking for more information, two weeks later for the funding of the vehicle.

The process to buy a vehicle took long, very long. Then come to find out, they didn’t process the paperwork correctly. Not pleased with their purchasing process.

when being serviced everything went as well as could be expected. We'll be back for sure.

The service department is friendly and efficient. The advisors explain all work performed and make recommendations but are not pushy. They give accurate estimates of time and cost. Very professional!

Prompt service with excellent estimations on time required for the service, good recommendations for services needed, best tire prices when compared with other tire sales outlets and competent service and sales staff.

Awesome service, quick, friendly!

I felt like I belonged although they were busy. They knew just how to make you comfortable. no pressure. I'd do business .definitely again . it actually was FUN .

We had to sell my mother-in-law’s car after her husband passed away. They worked with us and looked at the car and offered us a fair price. They were very caring and professional in their dealings with us and seemed to care about our situation. We are very grateful to Bob Navarro who took the lead on the deal and helped us so much. Thanks so much, AutoNation!

Watson, my 2011 Element, has found a new home at AutoNation. John Phelps treats him like family each time he comes, whether for an oil change or major fix after a road-rage accident. Just another great reason to love, and never leave, Tucson.

They were professional and pleasant. Explained things well.

Very friendly and explain what need to do the service

Frank helped us purchase the exact vehicle we wanted!

Had our regular service. Every thing was great as always!

First class in all respects. .

Everyone I’ve felt since the beginning has treated me w/ kindness and done above and beyond all they can to help me out. Well appreciated.

very professional. great place to buy. Ask for Joe Gonzales to be your sales person

I purchased a used Honda Fit from AutoNation Honda Tucson on AUGUST 5, 2021. It is now November 4, 2021 and I still do not have a license plate. I was issued a temporary at the time of purchase, but it expired in the middle of September. I contacted the DMV and was told they had not received completed paperwork from the dealership. I went back to AutoNation Honda and they blamed it on the DMV, but issued me a new temporary registration. This second temporary has now expired and again the DMV says paperwork from the deslership is incomplete. I am not happy and want AutoNation Honda Tucson to get this fixed!

Great service. I was able to work on WiFi while I waited

It's a very friendly and customer oriented dealership.

Very friendly. Explained the process. I was able to relax in a quiet corner. My representative went through the report from the mechanic. I was very satisfied.

I've been going to Autonation Honda for service and vehicle purchases since it was Dobbs Honda in the 1980s. Because of the great service I have received over the years, I routinely take my Hondas in for regular maintenance at Autonation. I'm a longtime, loyal customer. On a recent visit for maintenance, however, there was a misunderstanding about the level of service I requested. After discussing my concern with management, the general manager and lead service advisor were highly responsive to my complaint. They wanted to make it right and they did make it right - above and beyond what I expected. The Autonation service department is all about excellent customer service and satisfaction. I feel management not only satisfied but amazed me with their attention to my concerns. Thank you Paul and Scott for your outstanding response.

Service technician was very helpful to get an unexpected road hazard issue for my tire taken care off. Warranty covered the new tire and the service to replace it.

I did my car service in Auto Nation Honda Tucson. Mr. Gregg Cheesbrough was my service Manager. He was very helpful and friendly take care of my car very well. Thank you so Mr. Gregg C.

We purchased a new vehicle from AutoNation last year, which arrived from overseas in November 2020. One thing my wife really wanted was "Apple Car Play," and she was very clear about that with AutoNation prior to purchasing the vehicle. Unfortunately, this feature never worked properly, from the very beginning. Due to apparently unsolvable technical issues (we found out we are not the only ones with this problem), and even after lots of time spent with the car in and out of AutoNation's shop, we were finally told by AutoNation in August 2021 that they couldn't fix it, and that our only option would be to go through an appeal process with Honda headquarters. Imagine going to a store to buy a television, and when you get home the TV is not working. You take it back to the store, and instead of helping you, the manager says, "Too bad for you. Guess you'll have to contact the maker of the TV." Of course, that would never happen. But that's what we got at AutoNation. They were nice about it, but that's the best I can say. Could they have offered to pay for a new audio system? Yes. It would have cost them $400-$500. But instead, they made it our problem. So instead of securing a loyal customer, they alienated an entire family. And we'll be spreading the word, as I'm doing now.

All I can say is WOW!!! Joe, Richard and Charlie were awesome! Their customer service in purchasing a car was GREAT! Don't get me wrong it still takes hours to buy a car, but they do their best to make sure you're not ignored throughout the process Of anyone needs to buy or even lease go ask for Joe at Honda auto nation in the Tucson auto mall.

Their service rep Tredell was most helpful. After calling several times the previous day to find out how long the recalls would take to fix, no one called me back. Tredell found out as soon as I got there so I could call home and let them know.

Professional, accommodating

9.1.21 update: I went back to the dealership a week later because my car was still having issues with the alternator. I told the people the same thing. I believe that there is an electrical issue that keeps having my car kill the alternators. The mechanic said to me again, "oh, you need to have an OME alternator because that's what's causing all of these issues." At this point, I just needed to have a reliable car again, so I paid $650 to get my alternator replaced with a different aftermarket alternator because there were no Honda alternators available. After he replaces the alternator and I pay, the mechanic comes in and says that "there is probably an electrical issue because the output wiring was kinked and that may need to be replaced." Like you have got to be kidding me. I have said from the beginning that there was an electrical issue, but the mechanic was hellbent on having me pay for a new alternator. The mechanic said that he unkinked the wire, so that shouldn't have any more issues. However, when I got home after having a NEW alternator replaced and checked the alternator myself, it was reading at 12.3 again. I have paid a grand total of $825 so far, and I am still having issues with my car because their mechanics would not listen to me when I said what the issue was. I truly believe that they are dismissing me because I am a woman. I would never recommend this place to anyone. However, I'm unfortunately stuck with continuing to go back to them because I have already sunk so much money into them. If you're having issues with your Honda, go anywhere else. I'm new to Tucson, and I thought going to the dealership would be my safest option, but I can tell you that is not the case. 9.3.21 experience: Quick ways to spot that a mechanic is out to get you for your money: Before they even tell you what is wrong with your car, they come out of the gate saying that you need new tires and breaks. Side note, I bought brand new tires less than ten months ago. I scheduled my appointment because my Civic has eaten 3 alternators within the last month. I figured that there must be an electrical issue because there is no reason this should happen. So I went in for my 7:20 AM appointment to figure out what was wrong, and 3 HOURS later, and with $175 out of my pocket, I was told that I needed new tires, breaks, and a honda specific alternator. What gets me is that my car passed the alternator test, but I would need to get an OME alternator even though my car passed the load test. I was then told that the mechanic didn't find anything wrong with the electrical, but they "charged the alternator." For those unfamiliar with cars, "charging the alternator" is not a thing. I am so upset that I had to pay $175, and I still didn't find out what was wrong with my car, and I was given wrong advice on the actual issue. Since I have a Honda, it would be best to go to the dealership to figure out what was wrong with my car. However, that was not the case. Therefore, I would not recommend this shop to anyone.

My experience at The AutoNation was amazing! My situation was incredibly sticky so when I walked in I was so stressed out. Pat kept telling me it was okay, he was going to help me get a car. He helped me find a reliable car with absolute ease. When I left I felt so much better and I love my new car! Everyone was extremely nice and very helpful. I’d recommend this location to anyone!

Great buying experience and service. They push too hard on warranty purchase even after you say I don't buy those and no 3 times!

Recently bought a hrv from Daniel. He was pleasant to work with, not pushy and was very accommodating!! Thank you!!

We recently bought a 2021 Honda Pilot from AutoNation Honda. Our experience at the dealership was very good. Our salesman was laid back, not pushy, and accommodating. Bob Sr. and the sales team made us feel comfortable making our decision - there was no pressure. We spent several hours at the dealership. Although we came with some knowledge about the Honda products we were interested in, Bob and the team patiently answered questions, and allowed us generous time testing the vehicles on our own. Once we made our decision, the finance folks expedited the sale, making our purchase smooth and timely. And having bought our beautiful car, we were invited back to the dealership for a tutorial (with Bob Jr.), patiently explaining all of the electronic bells and whistles that came with our vehicle. Our experience throughout has been positive and we would recommend AutoNation Honda Tucson Auto Mall for anyone interested in purchasing a Honda.

Staff very professional but waiting almost 2 for a scheduled oil change and tire rotation seems a little long

Ros is the best salesman ever! He listens and delivers! I bought my almost new Honda HR-V back in September and came back again in August within the same year due to, you guess it, someone wrecked my car and I ended up with a brand new car directly from the manufacturer for the almost exact price I had before as well as another HR-V in the exact same color! Need I say more! Nope! I'm one happy lady! -Queen of Purple & God's Car!

As much as I love my HR-V, my recent experience with the service department was not a good one. My appointment was a recall and required a software installation. My service rep said my wait time would be 1 to 1.5 hrs. At the 2 hour mark, I was told my car would be ready in 5 minutes. After another 15 minutes passed, my service rep was nowhere to be found and my keys were on his desk. He had gone to lunch. So unprofessional and disrespectful. Apparently my time is not valuable, only my money. So, no, I don’t recommend.

Service and professionalism was fantastic! I had an oil change, tire rotation, and my radio fixed fr a safety feature after changing the battery. I'll definitely be back!

Love my CRV and they were so nice to work with

I have used this Honda facility since buying our car in 2004. Mike Pescatore has helped me for many years. I’m a Senior citizen and widow so his guidance, I can never repay.

That was the best experience I’ve had purchasing a car. Everything was done quickly and I got exactly what I wanted!

Friendly, helpful staff. Went above and beyond

Spent more than 1 hour and half hour for just an oil change and tire rotation. I will never return to get any other service done at this location. Brandon Lee, the Service Advisor was great though.

Poor service! Had a 10AM appointment for an oil change and the service tech said it would only be a short wait. The service on my car didn't even begin until 11:30AM!!-this being after I was told it would be ready in about 10 minutes at 11AM. A lot of misinformation and BS. The service manager finally took care of this situation. When I was handed my keys, I wasn't even told where my car was located in the sea of Honda's. Won't be using the service at this dealership in the future.

When I got my Ridgeline back it smelled like smoke and I don't smoke and no one ever smoked in my truck. I called them and left a message but no one returned my call. Not sure if my truck was smoked in or the person who was in it smelled of smoke. Not happy about the smoke!

Mario worked very hard for us and we were very pleased!

I took my car in at 8:40 for my appt and was told it would be done by 10. All I had done was an oil change tire rotation/balance and a wiper blade replaced. At 10:20 I hadn't heard from the service department about my car so I went up and asked what was going on, was told I will go check. At 10:30 he finally got up went outside came back in and said "oh, good news they'll be done in 30 minutes bad news they are balancing all the tires not just the one that I asked them to do so we won't charge you for the other 3 tires. My bill for rotation $44. Well at another local tire shop balancing is $10/tire so either billed for it or price gouging if is $44 a tire. I even called back later and asked how much tire rotation balance was and was given a whole nether price. Not offering rides home anymore so I was waiting (Thinking I would be home by 1015) it was very frustrating because I had company arrive at my house at 1030. They had to sit outside my house in the heat waiting until I got home as didn't leave dealership until 11. Overall everyone unprofessional, nobody seemed happy I've been going to this dealership for many many years and a lot has changed and not to the best

Always an excellent experience when dealing with the service department.

The service was good. I would highly recommend that AutoNation Honda get COMFORTBALE chairs in the service waiting area, especially with the number of people waiting. There are comfortable chairs in the main sales area but with the amount of people waiting, they need better chairs in the service area.

I loved customer service and all the staffs were very helpful.

Very good service, it was done on time, the staff was helpful and friendly.

Terrible, terrible service. I have been emailing back and forth with a representative on a car that I was interested in buying for 3-4 weeks. I built rapport with this person, Alison Lynch, and she was the only person who knew what I was looking for in a car. I set an appointment to meet with her letting her know that I was ready to purchase, cash in hand. She told me before my appointment that if I am late or if anything changes to let her know and that she would return the same courtesy. I get there for my appointment and she completely dismissed our appointment that we had set to help customers who just walked into the dealership. Needless to say, her lack of professionalism cost them a sale. I brought this up to the general manager Paul Peranzi, and instead of rectifying this unprofessional behavior, he completely ignored my emails, and raised the price of the quote on the car I was interested in, simply because I pointed out her unprofessional behavior. Overall a very bad experience, terrible management, would not recommend anyone go through this dealership. They do not respect their customers. I ended up purchasing a car through Precision Toyota, who had 100x better service and management than Autonation Tucson. Don’t ever spend money at a company who doesn’t respect their customers. Period.

Took HR-V in for a recall fix. The car sat outback for almost 3 hours before it was brought in for repair. The repair took less than 1 hour. 4 hours out of my life. ☹️

Great Sales experience with Pedro. Very knowledgeable, pleasant and good to work with

Professional and courteous! Definitely recommend buying a car there. :) I love my 2015 Honda CR-V!

Wonderful experience with Eddie being a tremendous salesman.

Frreiendly and competent

Chaz was excellent! It was all taken care of quickly!

I was pleased with service on my CRV from calling to making an appointment to the finish.

Quick and efficient service with good results!

Salesman was knowledgeable and helpful even after the sale.

Carlos-sales was very helpful in presenting the car to me. He is very knowledgeable about the car and sales process, everything went very smooth Thank you Carlos

The staff are very nice and accommodating, and I really like the service package they gave me with my 2016 Accord I just bought from them used.

My car service was great. My car is working so well. They did an amazing job from check in to the service being done. My customer service agent was great! Customer service was great and friendly. They did do the service in a timely manner. And all my needs were exceeded. This is the best care I have had at a Honda service center. I came from out of state and this place exceeded my expectations. Thanks so much Angela

Staff was courteous, professional and attentive. Highly recommend them

Service was outstanding! We had to be somewhere else about two hours after our arrival. They prioritized our service and we easily made our next appointment. The truck looked great after service!

They were very nice and they said it was gonna be a long wait but it wasn’t in the man that helped me was so nice and he did everything I needed to do any yet and I Al the questions I ask he was right on it I love animation is a very nice place thank you for servicing my car Deborah Nelson Deborah Nelson

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife and I came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law (who?s flying in from Seattle to purchase his CR-V) and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family. Integrity, character, honesty are what I live my life by and to see a entire dealership have those same core values let?s you know this is not your typical dealership!

My only complaint is that when I made the appointment I was told that the repair would take 1to 1-1\2 hours. After I'd been at the dealership for about an hour I was told that it would be about another 2 hours. Had I known it was going to take that long I'd have had the courtesy vehicle take me to the mall.

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

Great staff! They fit me in late notice for a larger service item. I so appreciated the Tucson AutoNation team for their flexibility. They also did a great job on my vehicle. Thanks especially to Scott. I’ll be back!

The usual great service! Prompt effective and friendly

I've been a customer here for 20 years and don't have anything negative to say. Kudos to their service department, which is outstanding.

Took my car in due to a recall. Fast, friendly service!

Excellent service experience. They took my car in on time. Service and recall performed while I was waiting. Very courteous service writer and I was also surprised how fair the price for my service was. Definitely recommend this dealer .

Great service from my representative. Has been with me since I purchased my car.

Process was very easy. Matt was very helpful in helping me pick a car and letting me know my options.

Great service. Nice waiting area where I could work.

They have keep my car running for a long, long, time. That speaks pretty loud.

I had recall work done recently & even though they were short-handed, they took care of my car in a timely fashion. My only problem is I wish they had name tags, so I knew who was taking such good care of me.

I had an appointment for an oil change at 1 PM. They didn’t even touch my car until almost 3. I got two new tires because I knew I needed them. That took until after 4. The service technician said it took so long because they had trouble getting the tires off. What?? Then he complained that he had got some oil on himself. LOL! I won’t go there again

A two hour recall repair took four hours! Service rep did not volunteer updates, he had to be asked for updates.

Outstanding. Michael pescatore is prompt professional and personable. Not to mention straightforward and honest

They are professional, kind and give excellent customer service. My dealings with them, whether I’m having service done on my CRV or buying a new one, has been very fair and I appreciate that ☺️ and of course, I’ll be back when I want to trade in ... Thank you !!!

Gregg was wonderful. Service was done on time as promised. Highly recommend them.

Very professional, patient, informative, helpful. They did not hard sell but provided information and were willing to work with me.

Great service from Roz! Appreciated all the time he took with us!

Service department is very courteous and professional. Provide good service for my C-RV and very helpful explanations of work done and the results of all system inspections for the car.

Was so happy to have Jeff Dewalt back as a service representative. His professionalism and customer service was missed. Everything went smoothly and back on road in short time.

Brandon as great start to finish. He even gave me 20cents for the vending machine. He did inform me the car was is coming.

Good quick service and friendly staff.

Each time I get my Accord serviced by my technician Greg, he is always very pleasant, professional, well knowledge & thorough.

The service team was efficient with drop off and pick up. They carefully inspected my car for other areas needing attention and treated me fairly. My car performs much better on the road than it did before.

Excellent service. Provided scheduled maintenance, fixed recalled fuel pump issue and updated the computer firmware. The service advisor was efficient and knowledgeable and kept me up to date on the status of the repairs. I regularly maintain both my cars at this dealership.

Our recent experience at AutoNation Honda was favorable. Our saleslady Allison was extremely knowledgeable and helpful with programing our CRV. And her "after the sale" assistance has been helpful.

I went to have an oil change and was kept waiting for an hour and 45 minutes. I asked someone in the showroom if there was a manager in the service department I was told he was out due to health concerns. He offered to find someone else to help me but came back and told me he was in a meeting. Many more issues, but don't have the space here to voice them. I spent $41 on an oils change and was very upset by the wait and when I checked out, the service advisor handed me my keys and paperwork and never even told me where my car was. Very unprofessional and frustrating experience.

Thanks Eddie on helping me purchase my new vehicle! He was very helpful & informing as well!!!

Honda Auto Mall service was excellent. Their representative was exceptional and, my wait time was resealable. Very satisfied with the service price and quality of work. Highly recommend Honda.

Great service as always. My car feels great, I can definite feel the difference after the maintenance service. Thank you!

Very friendly and honest. Error code called for oil change and new spark plugs, but after reviewing my service record first was told no need for new plugs. So had to pay for oil change only.

I can?t say enough good things about Paul Peranzi and his team. It started with and a problem with servicing my 2015 Honda CRV. It ended up being a good experience buying a new car. Eddy was very knowledgeable about the car we were purchasing. He took the time to tell everything and how it worked.

They are helpful, courteous and have integrity in their work! Chas was especially helpful in explaining what my car needed.

Service manager, Mike Pescatore, has been keeping us driving down the road for many years. Always appreciate his advice, friendly manner and honest concern for the care of our cars.

Gregg was excellent! We appreciate his advice regarding the service options. The Service was completed on a timely basis. We will use Auto Nation for service in the future.

They keep to their schedule, seats are covered with plastic, kept updated on the process and friendly

𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝! 𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘥. Customer service, in my opinion, is so critical in today’s world, especially given the virtual nature of our world. My continued experiences at 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧 𝐇𝐨𝐧𝐝𝐚 𝐢𝐧 𝐓𝐮𝐜𝐬𝐨𝐧 continue to leave me frustrated, angry, and saddened that we as customers are nobody’s in the world of auto sales. ⁣ .⁣ The sales manager, 𝐆𝐫𝐞𝐠 𝐏𝐨𝐥𝐬𝐨𝐧, seems to think that’s he’s above helping customers. The 𝐢𝐫𝐨𝐧𝐲 is that his job is based on customers. I can go into great detail about his wanting ability to listen, to assist, and to ensure that customer’s are happy and taken care of, but I won’t. Though I will shed light on the most recent experience with Greg and AutoNation. This has confirmed that after owning Honda’s exclusively for the last 20 years that I will never buy another. That should tell you how bad the customer service is at AutoNation Honda in Tucson. Greg proceeded to 𝐥𝐚𝐮𝐠𝐡 at my wife when she asked that he honor an agreement made between him and myself. There was not a timeline attached to the agreement, and because of Covid, we did not drive our car much over the last year. Conveniently Greg decided that he would disrespect my wife @jenniferlynndonahue today, which resulted in her leaving the dealership frustrated and angry due to his laughable communication skills. ⁣ .⁣ 𝐇𝐨𝐧𝐝𝐚 and 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧, 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭𝐚𝐛𝐥𝐞! ⁣ .⁣ .⁣ .⁣ @autonation @honda @officialwarrenbuffett #tucson #honda @greg.polson #hondacrv #crv #hondalife #hondanation #hondalove #carsofinstagram #instagram #instagood #customerservice ⁣#car #fail #badcustomerservice #hondaservice

Absolutely horrendous service, promises are not kept and customer service is lost on the management there. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

A joke of a dealership with an even bigger of a joke general manager. When you make a deal with someone , you honor it!!! You don't laugh in there face, keep acting like your very lively hood isn't 100% dependent on every customer

First time to have car serviced at Auto Nation. Excellent reception at checkin. Gregg went over the options and costs for services. He said the wait time would be about one and a half hours, it was less than that. The wait area was neat and clean. Costs were as expected. Thanks to the Auto Nation service team for a great experience. Will be returning.

The entire buying experience at Honda was very pleasant.

I’ve owned so called “luxury automobiles” in the past including Mercedes, Volvo and Audi, but never have I received such excellent service as I have at AutoMall Honda. The service managers are professional, thorough, and friendly; the mechanics, top notch. I have complete trust in their recommendations—never have I had the feeling they are trying to “sell me a bill of goods”, unlike with other brands. Whenever my tire pressure light goes on, I drive by, and they take the time to immediately check it out. With Honda, I have peace of mind, which is a big deal to me. Five stars out of five for AutoMall Honda! ⭐️⭐️⭐️⭐️⭐️

The customers service was outstanding! They didn't mess around and try to sell me on something I didn't want. They gave me top dollar for my trade-in, came down to what I offered on the purchase price and that was it. No nonsense going back and forth.

Excellent service as always on my 2010 Honda CRV that has 137,00+ miles on it. The amazing staff has performed all the maintenance on this vehicle.

Have always had good experiences with this dealership. First visit since covid and I was concerned as to what their precautions were. Very pleased. Everyone was wearing a mask and I felt comfortable in waiting area (I'm a high risk senior.) They did an excellent job servicing my car, as usual.

I really love my car , and pedro give us a very good customer service always there to answer us any question or any we have doubt

Buying a car here was so easy. Getting it's first maintenance done here was even easier. The Service Dept was quick. clean and so friendly. Highly recommend

My agent was exceptional and the car was completed in a timely manner.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

great service. was able to get me in the day I called. they always do an awesome job on my car. Bunch of guys there I trust. I think it was the assistant manager in the service department that took care of me this time.

Repaired drivers side view mirror in process disconnected seat memory switches. had to drive back to dealer and waste another morning , never mentioned any offer to makeup for another morning lost such as a free oil change or a coupon towards a discount of some form.

I loved my experience purchasing a car through Auto Nation! The staff was very knowledgeable, and helpful. This is the 2nd auto purchased through here, I would send friends and family here if they're looking to buy new or used.

Had a good experience when I took my car in for the 85,000 service. Brandon was very helpful in being sure that everything went smoothly. I have never taken my car in for service to any other dealership than AutoNation Honda.

My Honda Pilot is now 11 years old and in those 11 years I haven't had a problem with service until this last visit. I Had an appointment for PM for an oil change, tire rotation, and new battery. After a little over an hour wait my car was still not taken into a service bay. I complained and it went in about 15 minutes later. But it was still almost 4 P.M. before my car was completed. The service rep apologized and explained they were just overwhelmed that day (Perhaps a mechanic or two were out sick) and took $20 off my bill. So in over 10 years this is the first time I was disappointed, so I would still highly recommend them.

Everything was completed on time with no problems.

The service provided was excellent. The service rep handled my request well. When there was some problem diagnosing what I described, he had me drive the car with the technician. The technician heard what I described as the problem and eventually found the source. There was and alignment problem and they suggested a new set of tires that were very reasonably priced.

Just purchased a new Honda from Autonation on Wetmore. Was a very pleasant experience ; no pressure like some of the other dealers! Loved our salesman, Frank Sallach! Would recommend him and the dealership to anyone looking for a vehicle!

Yesterday I wrote a review on Honda Autonation in Tucson az, I think is fair that I write a new review to let the people know that I received a call from the GM in Autonation, he apologized and let me know that they would honor the offer they had given me, I told him that I appreciate the call and that speaks highly about the Autonation. I sold them the car at the price we had agreed in the beginning.

I have only used the service department and can say that I trust them completely. Have always received excellent service for my old CRV.

Courteous and job done quickly.

The customer service is outstanding! They really want to know if the customer is happy!

This is the only place I will take my Honda Accord to get maintenance done. The service people are nice, respectful, and honest. Never an up charge on things that don't need fixing. I have been going here since 2013 and will keep going as long as I own my Accord. Thank you AutoNation Honda.

I bought my 2016 Honda HRV from Autonation brand new, wall the bells and whistles. I have continued to have it serviced at the dealership,with excellent service. They are excellent,honest,and have never tried to upsell me on any service.

I really appreciate the quality of the customer service and repair arrive at Auto Nation. Chas was very helpful getting my expensive repair covered by my extended warranty. I am grateful.

Chaz is amazing... always on top of everything, great customer service. on time service...

The service was excellent. They were able to give me a checkup at the same time as purchasing my new tire.

disappointed at the length of time the service took

Friendly and knowledgeable sales personnel. No pressure to buy as that would not be tolerated.

I've been a customer at AutoNation Honda since 1997 and have nothing but the highest praise for their staff and the quality of their service. My own experience with service advisor, Mike Pescatano over the past few years has been flawless.

Great place to do business . I have been patronizing Autonation Honda for years. Always a delightful experience

Great job with a superior advisor. Mike is easily the best advisor I have ever worked with.

Auto Nation Honda always surpasses my expectations. My service advisor, Mike Pescatore, made sure my repairs were done in a timely manor. I highly recommend AutoNation Honda’s service department. Darlene Curiel

Service rep was courteous, knowledgeable and very pleasant

I have purchased many cars in my life but this was the best experience I have had. They were friendly, knowledgeable, and most importantly they were not pushy! I felt they were honest and I got the best deal possible. They really looked out for me!

I had this scary experience of having my tire blowout on the highway. We had the car towed to Honda Auto Mall in Tucson. Early the next morning , at opening! - Mike already knew why I was calling had the car being looked at and was working on getting the replacement tire. Mike took care of the car...and as always, was so kind to me and assured me it would be all fixed. I will not take our two Honda Accords anywhere else.

We bought a new Honda Civic for our son and the process was stream lined from start to finish. We appreciated the assistance with better rates and payment options.

Mr. Adrian Suarez did an excellent job explaining the price, process and going over features on the new car.

Service Advisor was very informative. Explained the details of my service needs thoroughly.

Great people who really know how to provide service.

Our buying experience was one of the best we have experienced when purchasing a vehicle. The Tahoe we were interested in was in Phoenix and the sales rep went from Tucson and picked it up for us to inspect. There was no pressure to do the deal. We did purchase the vehicle and the entire process was smooth and quick. The finance manager was very informative and got us the best finances. I would recommend this dealership to anyone.

Mike and his team do a wonderful job. Mike is always helpful and explains everything so we understand what is happening.

The manager of this Honda dealer actually requested I FUDGE MY REVIEW to give EXCELLENT ratings !!!!! Before buying my 2020 Accord I had previously been at that facility in 2007 when I purchased a 2007 Accord. Then it was Dobbs Honda. Clearly, AutoNation hasn't spent EVEN A PENNY on improving, updating or maintaining your facility -not that it was a standout-out even in 2007 !!!!! Shabby, unkempt, worn-down, delapidated are the kindest words I can give for the depressing showroom, customer waiting area and every other square inch. Their email system is NOT working properly. I received TWO IDENTICAL COPIES OF MESSAGES. Previously, I got TWO COPIES of the confirmation of appointment and TWO COPIES of each of the (TOO MANY) reminders of the appointment (I believe that was 6 in total !!!) ENOUGH IS ENOUGH !

Always monitoring and keep me on top of my service needs and fit me in if anything arises

AutoNation has been where I have taken my Honda Accord for the last five years. Even during these difficult times, their service has been exceptional. Michael was so helpful and I really appreciate the service provided.

Great price at the dealership, price matched other dealerships. Was an overall great experience.

They have been absolutely terrible. They didn't explain any of the warranties, gap coverage or dent coverage to my non-engliah speaking friend and now the finance manager won't engage at all with her or me. They also told her an "out the door price" and hid the down payment so it looked like she was getting the price they guaranteed. Unacceptable and will be contacting AGa office.

Two hours for an oil change seems excessive

Greg C. is the best! He is the only service tech that I will work with! He is very trustworthy and is always looking out for my best interest. He is great to work with and very friendly. Thanks, Greg for all that you do for me!- Blue Honda Civic

I bought my car here and get it serviced here. Top notch service every time from Greg, Pescatori and Chas. All have taken care of us.

The agent was courteous, informative and helpful. A total professional.

I had first service (15k miles) for my car with Joe Pescatore. in and out quickly. He explained what was done with a smile and was very friendly. Waiting area was clean and inviting. Been buying cars here for 16 years. wont go anywhere else for sales or service.

I came in for the twelve-thousand mile service on my Honda Civic, and I have no complaints about that. The problem for me was that the service writer wore his mask pulled down over his chin the whole time I was there, and that area is rather cramped and has a lot of people moving around, so I couldn't stand back very far. I should have waited outside but he was asking me questions and I had to stay there. Now I'm worried about being exposed to covid. I have an appointment to get tested but not until next week, the soonest I could get one. It's easy to think that we're through the worst of this pandemic, but we're still seeing thirty-thousand to fifty-thousand new cases a day in the US and we can't let our guards down. It's not an exaggeration to say that one mistake could cost us our life. Keeping their customers safe is job-one, and nothing else matters if they don't do that first. I hope the service manager will get on this and ensure that all employees wear properly fitter masks at all times.

I always have a good experience with this service department. Service advisors are always friendly and take time to explain the service that will be performed, what was found to need attention and the additional cost if any.

I was absolutely blown away with the customer service i received during my time at AutoNation! Paul will go above and beyond for any customer and he has a great positive attitude!!!! Allison was amazing amazing sales representative and i truly enjoyed my time there(2hours) I walked in with not alot of hope because of my past experiences at car dealerships this was just different! Im now a proud owner of a 2021 Honda Van and im so happy for my little family!!!! Thank you againAutoNation Honda Tucson!

I'm always treated very well there, especially with Gregg C. Customer service, is his forte! He never tries to sell me un-needed services, which is much appreciated! He is trustworthy and honest. Yesterday; I was dreading driving in from Green Valley to sit for 5 hours, with nothing to do, and no vehicle. Thankfully and unexpectedly; Gregg got me a courtesy car, and I was able to do my in town shopping, while I waited! What a relief! Thanks so much for your kindness, Gregg, you excel at your job!

All the repair people are fast friendly and professional.

Excellent overall service provided by the service rep and the technician.

Just need usual service, but was treated very well. Very efficient, very friendly

Great service, seamless experience

I told him I’d pick up the car the next day. He called me a few hours after I left the car off asking for payment over the phone. I payed when I picked up the car

Had my Honda Pilot serviced at AutoNation Honda and my service advisor, Gregg was excellent. He said the work would be done in about 11/2 hours. One and 1/2 hours later the work was done, and very well done! Thanks!

Ed Diamond is very professional and I trust him for his advice on the care of my two Hondas/

I bought my vehicle here and I've had it serviced here the whole time. Like insulting is excellent and I trust my vehicle to them I've never had a problem so I highly recommend this dealer

Quick, friendly, and fair price. My advisor Mike was very helpful. I felt the area was clean and practiced social distancing.

Before using AutoNation back in 2004, I never trusted dealerships, but that has changed. Chas and his team are superb diagnosticans and mechanics. Your vehicle's needs and then what's been done are fully explained in language that the average person can understand. Thanks, Chas, Chris and team. I'll never bring our vehicles elsewhere!

AutoNation Honda Tucson is a very clean, well run dealership staffed by people that really care. I?ve purchased several vehicles from them and used their service department a lot. I strongly recommend this organization.

🙂 Did my application online they worked with me and made sure I went home with the vehicle I wanted they didn't pressure me into something I didn't want. Robert , Caitlyn and I believe Sean were very friendly, professional and very helpful . offered us water and made sure we were taking care of while waiting (we didn't have to wait long) went through the paperwork with us and explained everything to us the history of the vehicle, warranty coverage, the gap protection , if you are not completely satisfied with your vehicle bring it back 5 day /250 mile guarantee.. etc . great people to do business with OUTSTANDING customer service I give ⭐⭐⭐⭐⭐

I have my 2019 Honda Pilot serviced here and my advisor is Mike Pescatore. He is wonderful! He always gets me an appointment exactly when I request, the work on my vehicle is always delivered when promised and he gives me trusted advice. You couldn’t find a better advisor than Mike !!!

I can thank Alison, Jason, Victor, Nick and the AutoNation Honda team in North Tucson AZ enough for all the time they spend working with me and getting me in the right Hybrid CR-V 2021 vehicle. They spend much time with Corporate Financing in working through terms with me and I was able to secure an incredible vehicle for our ministry/business use. We were BLESSED by this team and effort and will bless others with the use of this beautiful vehicle.

I go to the shop for their expertise. I do a lot of auto repair myself, but when I get stuck I go to the experts. They have come through in the past but they failed this time. In addition, they guessed on what the problem was which cost me $500; in my earlier auto repair days thats what I did and it never ended well. Finally, they thru their hands up and blamed on a part that I had just replaced 2 weeks prior(Honda OEM.) I am back to square 1. 3 stars cuz they usually come through.

Honda has wonderful service it is a major reason I keep buying Honda’s. Greg cheesbrough was great, helpful, courteous and straightforward. Thanks for everything.

Mike is a solid service advisor and gets things done and doesn’t overcharge me.

My experience was very good. The service manager was friendly and informative. The service was professional and as promptly as possible.

The assistant service manager was extremely helpful and took care of the issue.

Came in with dead battery. Got prompt service in spite of the fact that they were very busy.

Highly professional staff. Buying process completed in a very efficient and timely manner

I find the employees are always ready to serve the needs of customers. When I had a question after service, management didn’t hesitate to talk to me. I so appreciate that. It will bring me back to AutoNation Honda again and again.

Great experience. Staff was cordial and helpful. Everyone was professional a d they wore masks. This was my first time having service. I will be back.

After a significant search of Phoenix Area Honda dealers, I chose to 'cast my web' further, and went online with AutoNation - Honda - Tucson to search for our ideal retirement vehicle. Both of us now on fixed income, we had managed to put aside a sum of money that we felt should provide us with a dependable, fuel efficient, yet fun auto. I understand that not all car buyers would recommend announcing that figure up front, but I recommend it unless you're partial to long negotiations. Which would be okay, we enjoyed our interchanges with the gregarious sales folks here. They were helpful and straightforward. We did find a dependable, fuel efficient, fun auto in their new 2020 Honda Accord EX Hybrid. but the day ran short, the banks were closed, and we didn't reach an agreement. We returned Monday, after establishing an acceptable price, and voila, before we knew it, we were getting an orientation to all the electronic features Honda brings to their car lines. We drove home (90 some miles away on an Interstate) and registered a 43.6 miles per gallon fuel consumption, running at the interstate speed limits (75 mostly, 65 for the rest). Our most pleasant car-buying experience yet!

Waiting area could be updated with more power out lights. Greg did a wonderful job.

Over the moon about my first ever brand new car purchase with the CR-V 2020 EX and my Autonation Honda experience! Can't say enough nice things about the entire team I worked with, especially Adrian my sales consultant who had my car ready to go for before I even got to the dealership after work and even took his time reviewing all the amazing car features just so that I would be familiar with it all. In addition to the top notch customer service I received, I was well informed through the whole process thanks to their knowledge on financing terms which gave me high confidence in my decision. I did not receive the same customer care at other dealerships.The team at Autonation Honda was very trustworthy and overall best in class. I would recommend them to anyone in the future looking to purchase!

I recently bought a Honda Accord from Auto Nation. It is the best car I have ever had. I'm amazed at all the wonderful things it can do. The service was excellent!! The sales people I spoke with were extremely helpful, kind and friendly.I will certainly bring my car to them for service when required. Thank you to Auto Nation Honda and the great people who work there.

Went in for service. Electrical problem due to battery. They replaced it fir free. Great service in our time of Covid.

Great service, no haggling, no heavy pressure, personal integrity.

Pandemic! Pandemic!! Pandemic!!! Nothing has changed at AutoNation Honda Tucson, (well there’s No Popcorn, No Donuts and the Candy is Gone) but their great service remain the same in spite of their installation of a health and safe pandemic setup. Why, Tucson AutoNation Honda for me; it’s the “Excellent an Outstanding service and support of my Service Advisor, Mr. Edward (Ed) Diamond that keep me going/coming back.” Ed’s friendly, helpful, professional and positive attitude is the best I’ve experience at any Dealership in my years of owning vehicles. Thanks Ed, you are the best, “ Second To None.” Rudy Wilson (appointment: 1/18/2021).

Buen service rapids y personal amiable atencion al caliente Muy buena

Friendly, timely, clean. The AutoNation team is professional with popcorn and coffee if you need it in the lobby. I’ve never had a bad experience with these folks. And they will shuttle you home if you need a ride.

I bought a beautiful CRV Touring last week, I’m still on cloud nine.... The experience with this car dealer was over all great and I would of rated it a 5 star but the wait time for a cash deal was way longer than I would of thought it should be.... Everyone was nice, friendly and covid compliant... Our sales woman was fantastic “Allison”went way beyond her call of duty.. She was professional, friendly and honest.....

I am happy to take my Accord to Autonation for service. And when it comes time to buy, I will look to them first.

Exactly what I was looking for. ,.......................

They paid attention to my needs & met them

Good communication, competent work & pleasant staff!

Went there to just look and ended up finding my new CRV! Great service with Mario and Ryan.

I made my appointment at a time that was convenient for me. I was taken care of immediately upon my arrival. The service writer was very professional and explained what was to be done and the exact time it would take. He was correct and my technician parked my car and came in and handed me my keys. He told me what he had done to my car which made me happy. Very professional and completed my maintenance visit as promised. Very happy about my visit and I bought my Honda CRV from them also. I would recommend this dealership to everyone!!!

We had an emergency repair need for our Honda Pilot. AutoNation Honda Tucson Auto Mall got us back on the road quickly.

A lot of the service representatives are rude and act like they’re too busy!!

Great service. Easy to access and helpful people when you arrive.

My service advisor, Mike Pescatore always provides me with excellent, timely and courteous service.

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy!

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy! By far the best experience I've had when purchasing a car in over 30 years!

The service was friendly and professional

The service representative was courteous and knowledgeable. He gave an accurate estimate of cost and time for service!

The service was timely and the people were pleasant to work with.

Helped with a dead battery and Honda Road Service

We were very satisfied. Greg always takes such good care of us. We really appreciate dealing with him.

The people we encountered at AutoNation Honda in Tucson were all nice people.....our frustration came from the length of time the process of buying a car took.

Todd Kelleher was very professional and spent time to ensure we find the right car. He also took the time to explain the car features, and answer our questions. Thank you Todd.

Chase was absolutely wonderful with us great customer service.

Took car in for an oil change + Tire Rotation. Service Advisor promptly greeted me and was pleasant. Wait area was spaced nicely. Service time frame was good. My only complaint is that a safety inspection was included during which the technician measured the tire tread but apparently didn't bother to check how much air was in the tires because 3 days later, my car alerted me that my tire pressures were very low. That was annoying and that is the only reason I dropped the rating from 5 stars to 4.

I recently bought a crossover Honda (HRV) from AutoNation Honda in Tucson. I was very pleased with all of the people that I came into contact with. They made me feel special and there was no pressure.

My service agent has always been Gregg Cheesbrough and he is very patient, knowledgeable and thorough. I am very pleased with my service yesterday and each day I?ve been there in the past. Please acknowledge Gregg?s continued performance. Sincerely, Bob Harrison

My salesman, Triston, was so helpful & didn’t “pressure” me into a decision. He took time to explain the features of the vehicles I was interested in. After the sale, he sat in the back seat & showed me how to use these features! I will definitely be back for my next vehicle. Autonation’s price was fair & the staff (especially Triston) were courteous & accommodating.

Had our vehicle serviced and no more than a mile down the road and our tire pressure light came on. The techs performing the tire rotation should’ve done a better job with tire the pressures. They’re still reading the same days later so it shouldn’t be a nail. Just frustrated with their quality of work for the simplest job. Other than that the front desk staff were professional to us.

very friendly and good customer service by Frank highly recommend auto Nation Tucson