Recent Reviews from AutoNation Honda Tucson Auto Mall

the price is very high, do you homework before going over there, I end up paying $1250 extra, and no basic accocceries on it other dealers you some basic accessories but here you get nothing, once you done with your deal now you are on your own, they say you already done we can't help you on that.

Always a pleasure doing business with Auto Nation. Service on my Honda Passport is usually done before the promised time.

the price is very high, do you homework before going over there, I end up paying $1250 extra, and no basic accocceries on it other dealers you some basic accessories but here you get nothing, once you done with your deal now you are on your own, they say you already done we can't help you on that.😉

Chas got me and my car in and out without any issue. Easy, simple. 5 stars.

This was the best car buying experience we've ever had! Eddie and Rich were terrific to work with. We love our new CRV

Quick and efficient service with good results!

Salesman was knowledgeable and helpful even after the sale.

Carlos-sales was very helpful in presenting the car to me. He is very knowledgeable about the car and sales process, everything went very smooth Thank you Carlos

Service reps and mechanics at AutoNation Honda are professional and trustworthy. This is our 4th Honda purchased there. I would not take the Pilot anywhere else for service. The service is always completed right the first time without any returns. I highly recommend AutoNation Honda for all of your Honda service.

The staff are very nice and accommodating, and I really like the service package they gave me with my 2016 Accord I just bought from them used.

My car service was great. My car is working so well. They did an amazing job from check in to the service being done. My customer service agent was great! Customer service was great and friendly. They did do the service in a timely manner. And all my needs were exceeded. This is the best care I have had at a Honda service center. I came from out of state and this place exceeded my expectations. Thanks so much Angela

Working with service manager Gregg made all the difference! Excellent customer service from Gregg!

I originally came in to have my son help me purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, I knew this was the place to make my purchase. This was the best car buying experience I've ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my son and his wife came back a few days later and traded in their 2018 Honda CR-V for a 2021 CR-V as well. My niece who was also in the market for a new vehicle drove to Tucson from Phoenix to purchase her own 2021 Honda CR-V from AutoNation Honda. Just goes to show how one dealership's professionalism and honesty can lead to the sale of multiple new vehicles within one family. We are customers for life. If you don’t like feeling pressured and want a great deal and buying experience call and ask for Frank or Paul.

As always, great service. We have been taking our car here since 2004.

Staff was courteous, professional and attentive. Highly recommend them

Service was outstanding! We had to be somewhere else about two hours after our arrival. They prioritized our service and we easily made our next appointment. The truck looked great after service!

I love the service at AutoNation.

They were very nice and they said it was gonna be a long wait but it wasn’t in the man that helped me was so nice and he did everything I needed to do any yet and I Al the questions I ask he was right on it I love animation is a very nice place thank you for servicing my car Deborah Nelson Deborah Nelson

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife and I came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law (who?s flying in from Seattle to purchase his CR-V) and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family. Integrity, character, honesty are what I live my life by and to see a entire dealership have those same core values let?s you know this is not your typical dealership!

My only complaint is that when I made the appointment I was told that the repair would take 1to 1-1\2 hours. After I'd been at the dealership for about an hour I was told that it would be about another 2 hours. Had I known it was going to take that long I'd have had the courtesy vehicle take me to the mall.

Very good service! It just took a little longer this time.

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

An amazing experience from start to finish. My wife originally visited here to look at a pre-owned car and met up with Seth. While we didn’t end up going that route our shopping landed us on a new Pilot. The experience was exactly they why I would run things if it were my store. We live quite a distance away and Paul was able to work the numbers, come to and agreement remotely. Seth drove to Chandler to get the car for us. Pat was nice enough to show my wife around the car last night when she just stopped in to see it ahead of delivery this am. Joseph in finance was amazing. No pressure, just options and terms. Like I said at the beginning. If you are in the market for a Honda and want a straight forward and pleasant shopping and buying experience, these are your guys.

Wonderful, stress-free experience. Mario was amazing in helping me find the perfect used car for my teen driver. At no time did I feel pressured or rushed to make any decisions. By far the easiest car buying experience. If you’re in the need for a vehicle, I highly recommend Mario in assisting you at AutoNation Honda in Tucson *by the Tucson Mall

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

Gregg did a great job, he was very helpful.

I had the best experience buying my 2021 Honda Passport from AutoNation in Tucson, AZ. The salesman got me the best deals and throughly explained to me all the vehicle features and components. Thank you Mr. Alassady for all your help in this purchase, deeply appreciated. The staff and managers are courteous and very friendly and helpful.

Great staff! They fit me in late notice for a larger service item. I so appreciated the Tucson AutoNation team for their flexibility. They also did a great job on my vehicle. Thanks especially to Scott. I’ll be back!

The usual great service! Prompt effective and friendly

I've been a customer here for 20 years and don't have anything negative to say. Kudos to their service department, which is outstanding.

Took my car in due to a recall. Fast, friendly service!

Excellent service experience. They took my car in on time. Service and recall performed while I was waiting. Very courteous service writer and I was also surprised how fair the price for my service was. Definitely recommend this dealer .

Took my car in for an oil change and to get the transmission fluid checked. I had made an appointment in advance, They said it would take about 40 minutes. It actually took 2 hours to get it done. In that time, no one gave me any update on how long it would take. I only found out after finding the service tech. This is WAY too long, and the customer service was terrible. Not the first time this has happened here. I’ll certainly check out other options for Honda service in the future.

Even though I was disappointed with the fact that the battery died in my new Honda CRV after only a few months Jeff took great care of me! He diagnosed issue very promptly and got me taken care of immediately! Great service team!

AutoNation is not a Honda dealership, and it's one of those owned by the company AutoNation. I had my 2018 Honda Civic Sport Touring warranty serviced here in October for free from Honda. There was a recall on the fuel pump. Originally I scheduled and was told to have half a tank of gas which I did. Went to the dealership and was told I had too much gas... Rescheduled and came back with roughly the same amount of gas and was good to go. Not sure if the workers heads are okay. I get my car back stinking of 91 Octane fuel as if the mechanic sat in my vehicle gas soaked, and I had already mentioned to the customer service team who followed up on my appointment. Furthermore, the most annoying thing about AutoNation was 4 salesman texted me without me asking to BUY MY VEHICLE when it was there for service. First time customer. I mentioned this to customer service and no management nothing reached out to me. I am writing this review to help others. DON'T GO HERE. Go to Chapman Honda. This place is a JOKE!

Great

Great service from my representative. Has been with me since I purchased my car.

I experienced much con fusion in service dept resulting in 3 trips for my repair

Process was very easy. Matt was very helpful in helping me pick a car and letting me know my options.

Great service. Nice waiting area where I could work.

Greg did a great job and explained the work to be done in detail. We felt well taken care of during our visit.

Very good service and done on time.

I would never again buy a car from this dealership. We bought a 2109 CRV CERTIFIED preowned vehicle with 18k miles, on April 14 2021.The temporary registration they provided listed it as a 4DSW - station wagon, which it is not. DMV told us they didn't get the paperwork till one month after our purchase, so we had to go to DMV ourselves to extend the temporary plates/registration before they expired. 6 weeks after we bought the car the brake system and hatch stopped fully working. We brought it in for service and found out it needed a new battery. Don't they test this as part of their certified checklist? I called and spoke with the General Manager, Paul, last Monday. He promised to research these issues. One week later and no return call. Lastly, the Recall Disclosure Form had the box checked for "no recalls". We learned last week that back on March 31, two weeks before we bought the car, NBC news and other news outlets announced a recall of the CRV fuel pump. So we to make another trip to the service department to get a new fuel pump installed. Totally inept service.

Took far too long. Was in the dealership right at two hours for a simple oil change. If you can't do the job because there is a shortage of workers then change the website to schedule fewer appointments. Customers are not cattle, and they remember discourteous treatment.

Excellent customer service and transparency. Great experience for repair.

I am happy with the good service. Thank you!

Purchased second car from them within two months due to an unfortunate accident. Just an all around great staff, very helpful and very patient, and absolutely no pressure. Will definitely go here first for when I need another vehicle. If you like to haggle, hit up any of the Jim Click dealerships, and enjoy paying more for an older car with more mileage. If you want the best deal you can get immediately, visit Auto Nation Honda.

They have keep my care running for a long, long, time. That speaks pretty load.

I had recall work done recently & even though they were short-handed, they took care of my car in a timely fashion. My only problem is I wish they had name tags, so I knew who was taking such good care of me.

I had an appointment for an oil change at 1 PM. They didn’t even touch my car until almost 3. I got two new tires because I knew I needed them. That took until after 4. The service technician said it took so long because they had trouble getting the tires off. What?? Then he complained that he had got some oil on himself. LOL! I won’t go there again

A two hour recall repair took four hours! Service rep did not volunteer updates, he had to be asked for updates.

Outstanding. Michael pescatore is prompt professional and personable. Not to mention straightforward and honest

Great service

I have been looking for a used van- I went to another dealership in April and bought a vehicle with them- it turns out that the vehicle needed alot of work before i would accept taking it off the lot. It ended up being a negative experience with poor communication, having to chase down answers, and dragging on and on. I ended up contacting the Attorney General and the deal was dissolved. The dealership did give me an immediate refund. I waited a few months to recoup my nerve and started looking again. AutoNation Honda had a Honda Odyssey online that was in my price range. I went to look at it and was met by Pedro, who became the sales person that i dealt with. During the test drive both of us noticed a sound that needed attention. I had told Pedro of my previous experience, and Pedro bent over backwards to give outstanding honesty, transparency, and communication. Pedro texted me pictures of parts lists, the mechanic working on my van, called me daily to give me up dates, I can't thank him enough for his excellent service. Pedro followed the van through every stage of repair and kept me posted. I am very happy with the whole experience and most notably my wonderful new used Odyssey! Thank you Pedro and AutoNation Honda!!!

They are professional, kind and give excellent customer service. My dealings with them, whether I’m having service done on my CRV or buying a new one, has been very fair and I appreciate that ☺️ and of course, I’ll be back when I want to trade in ... Thank you !!!

Gregg was wonderful. Service was done on time as promised. Highly recommend them.

Very professional, patient, informative, helpful. They did not hard sell but provided information and were willing to work with me.

I cannot say enough great things about Gregg Cheesbrough at Tucson’s Honda Nation on Oracle. We purchased our Pilot there and he has been helping us with service ever since. His attention to detail, professional manner, courtesy and follow through make us return to him for every appointment. I have always been treated fairly and with respect. Maintenance and service has always been accurate and timely. Thankfully, they are busy, but I see he treats each customer with care. Highest ratings to Gregg. Returning customers speak volumes!

This Dealership (Allison in service & Jeff, Srvc Mngr) exceeded my expectations !! Especially Bcz I drove up w/ a serious car issue after crossing several deserts thru 3 states !! They took my car ASAP ... my brand new Beautiful 2020 Accord w/ 5300 miles, they were SERIOUS, COMPASSIONATE, & THOROUGH - including cleaning my undercarriage &returning my gorgeous car to original pristine condition in 1 hour with NO CHARGES .... Allison & Jeff also communicated w/my Home Dealership in LosAngeles so all Facts were Clear - VERY IMPRESSIVE !! Bless you Allison & Jeff - I love AutoNation Tucson

Do not buy a service contract here. Like at all dealerships you will be pressured to do so, but their service drive computers do not interface with the sales contract computers, and you will always have to be proving that you have a service contract in order not to be charged for things that are covered. The prices are fair, the staff is generally nice, the surroundings are clean and inviting, but you can get that at almost all the other dealers. This service contract issue is enough for me to take my business elsewhere after buying or leasing no less than five vehicles here. Management cared so little about my concern they did not even bother to reply to me. I'm gone.

We were immediately treated with prompt, courteous and friendly service. We especially liked our salesman, Joe Gonzales who was wonderful! We are very happy with this dealership and would recommend it to anyone!!

From “Hey, great to see you!. Here is the car we’ve talked about”, to “enjoy your new vehicle”, they made it as comfortable as buying a car can be. We can’t say anything but positive word about our sales guy, Pat. He went WAY above and beyond - he even went out and brought back lunch for my wife and me. Everyone was friendly, and helpful. Fabulous job Pat and crew!

Great service from Roz! Appreciated all the time he took with us!

Service department is very courteous and professional. Provide good service for my C-RV and very helpful explanations of work done and the results of all system inspections for the car.

Was so happy to have Jeff Dewalt back as a service representative. His professionalism and customer service was missed. Everything went smoothly and back on road in short time.

Brandon as great start to finish. He even gave me 20cents for the vending machine. He did inform me the car was is coming.

Excellent help and service from sales associate Alison Lynch and the dealership

Service was always done well and in a timely fashion

Hassle free and Rosario was good to work with.

Good quick service and friendly staff.

Each time I get my Accord serviced by my technician Greg, he is always very pleasant, professional, well knowledge & thorough.

The service team was efficient with drop off and pick up. They carefully inspected my car for other areas needing attention and treated me fairly. My car performs much better on the road than it did before.

Excellent service. Provided scheduled maintenance, fixed recalled fuel pump issue and updated the computer firmware. The service advisor was efficient and knowledgeable and kept me up to date on the status of the repairs. I regularly maintain both my cars at this dealership.

A very positive experience. All the personnel from the two sales folks (Triston & Pedro) to the management staff were great. Calm, non-invasive, professional. We would recommend this dealership again. As for the car, perfect.

Our recent experience at AutoNation Honda was favorable. Our saleslady Allison was extremely knowledgeable and helpful with programing our CRV. And her "after the sale" assistance has been helpful.

Seth our salesman was very knowledgeable and friendly. We love our new 2021 Ridgeline.

Todd our sales guy was amazing!! He made himself available and went above and beyond to make sure I had all the information I needed to make my decision. I was looking at leasing a Honda and I needed different quotes. That is exactly what he did for me.

Matt N. - FANTASTIC JOB working with us on our new car purchase.

I went to have an oil change and was kept waiting for an hour and 45 minutes. I asked someone in the showroom if there was a manager in the service department I was told he was out due to health concerns. He offered to find someone else to help me but came back and told me he was in a meeting. Many more issues, but don't have the space here to voice them. I spent $41 on an oils change and was very upset by the wait and when I checked out, the service advisor handed me my keys and paperwork and never even told me where my car was. Very unprofessional and frustrating experience.

Employees wore masks, and surroundings appear to be clean, especially the lady's restroom. Customers were offered free bottled cold water. Was a little disappointed that there was no popcorn or snack machine, but it certainly would have been a concern if they had it available during this pandemic. Advisor Gregg Cheesbrough periodically gave me updates on my vehicle which was appreciated. Although it took hours for the work to be done I came prepared for the wait by bringing a snack and reading material. Also got some exercise by walking to Oracle/Wetmore to have breakfast and shopping at Ross.

Absolutely the best customer and vehicle care! Mike Pescatore easily takes care of my questions and service requests to keep my CRV in great shape.

Service is consistently great and friendly.

Thanks Eddie on helping me purchase my new vehicle! He was very helpful & informing as well!!!

Honda Auto Mall service was excellent. Their representative was exceptional and, my wait time was resealable. Very satisfied with the service price and quality of work. Highly recommend Honda.

Always satisfied with the service department. The comfort of having services completed from arrival through departure continues to be a positive experience.

I aiways appreciate working with advisor Chad Sobota to maintain my vehicle in top condition.

The work was not performed correctly.

Auto Nation Honda Tucson--Simply the Best! I brought my car in for them to check my shocks and struts as my front end bounced off of the pavement when driving over dips in the road. I needed them to tell me the truth, hoping that it wouldn't cost a bundle. They took my car for a test drive. Conclusion? The shield protecting the engine had dropped and it was a matter of screwing the bolts tighter to hold it in place. Charge? $0.00 Honesty is still the best policy. Thank you Auto Nation Honda of Tucson!

I was taken care of professionally and kindly. The automation service department were patient with my questions and took the time to answer all my inquiries. 10/10 recommend

Great service as always. My car feels great, I can definite feel the difference after the maintenance service. Thank you!

Very friendly and honest. Error code called for oil change and new spark plugs, but after reviewing my service record first was told no need for new plugs. So had to pay for oil change only.

Ok I guess

I can?t say enough good things about Paul Peranzi and his team. It started with and a problem with servicing my 2015 Honda CRV. It ended up being a good experience buying a new car. Eddy was very knowledgeable about the car we were purchasing. He took the time to tell everything and how it worked.

We had a great experience at AutoNation Honda. Matt was great to work with and so was everyone we came in contact with. There was no pressure which was wonderful. Matt kept in contact with us and when we picked up the car it was nice to have our preset selections already set up in the car! Highly recommend shopping at AutoNation.

Service technician was very helpful and provided good advice regarding prioritizing several repairs/maintenance items. Great job!

Great service representative, Mike. He explained the maintenance codes and the car was completed ahead of schedule.

I bought my CRV yesterday at AutoNation and never thought it would be that easy/ quick nor would I ever have such kind customer service personal. I will truly say, if you want a superb Honda, whether it be new or used, go to AutoNation Honda. Thx!

I love this Honda dealership. It is easy to make an appt for service online or by phone and my appt was for a couple of days later after I called. They explained everything they did, were friendly and courteous. I always take my car there.

They are helpful, courteous and have integrity in their work! Chas was especially helpful in explaining what my car needed.

Chas is my service person at Autonation Honda and I cannot say enough good things about him. He is thorough, kind, considerate, and polite. He listens, gets and gives answers if he doesn't already have them, and ALWAYS gets back to you in a timely manner. Furthermore, he is up front about anything that needs to be done and does not "surprise" you with unexpected information and costs. I don't know how I ended up with him as my service person, but I'm glad I did. Actually, I think I chose him because, after watching all the other service team members, he seemed the most calm and considerate. This is a great service department and they do a great job on everything they do.

Es el lugar mas maravilloso de tucson

Both myself and my significant other have purchased cars from AutoNation Honda. Only the best experience in the world! They are kind, considerate, never pushy, follow up with all your questions, you name it. After purchasing my car, I have been in for service on several occasions. Chas Sobota has been my service person and I cannot say enough good things about him. He has taken such good care of me and has never surprised me with unexpected charges, always has been upfront, always calm and considerate and kind. This is a great place and they have a great service department, especially if you deal with Chas.. You could do a lot worse and not any better.

In the past, AutoNation has been great. This time, however, someone went in to the vehicle configuration and changed the system to metric. I can understand going in to the menu from the steering wheel to change the oil life status in Maintenance Minder, but to change things to metric requires accessing vehicle setup from the radio/phone screen. I brought in the car for oil change/tire rotation, that's it. The only other item was cabin filter change. Check your heads up display before you leave this dealer to make sure someone didn't do the same thing to you!

Excellent service....Gregg Cheesbrough is my go-to guy and he’s been there for me every time....

Have dealt with Mike Pescatore at AutoNation Honda for years, always helpful and goes out of his way to provide a pleasant experience whenever I need service.

Very friendly, knowledgeable and efficient staff!

Easy to make reservation. Vehicle was ready before originally estimated.

Service manager, Mike Pescatore, has been keeping us driving down the road for many years. Always appreciate his advice, friendly manner and honest concern for the care of our cars.

Gregg was excellent! We appreciate his advice regarding the service options. The Service was completed on a timely basis. We will use Auto Nation for service in the future.

Great Service!

They are nice folks, but maybe not the techs. So far, after every recall there have been introduced problems with what they touched and they refuse to fix what they broke. No issues before recalls, now doors won't close, problems with starting, etc. I've opened a case with Honda America to report them...

Auto Nation has treated me very well. They have serviced my vehicle and have been very helpful.

This was my first experience with Honda Nation, as my new car was due for its first oil change. I was told over the phone that the time for this service was about 1-1and 1/2 hour. I told them I would wait for the vehicle to be serviced . It turned out the service took two and 1/2 hours. I am diabetic and needed something to eat- I was directed to a back area where there was a candy machine - which did not work! I was not pleased. Then the mechanic spent time looking for the wheel nut master remover, and could not find it- instead of asking me where it was. This took extra time.( All they had to do was ask me where it was) They finally used what they called their 'master. IThe service rep did his best and kept apoligiizing for the time and did offer me a free oil change next time. While that was a nice guesture, it did not resolve the longer than planned for time frame.

From the minute we entered AutoNation til we left everyone we dealt with was pleasant,professional and knowledgeable. They were upfront and willing to work with us so that we were pleased with the purchase price. Joseph Felix was our salesman and did a wonderful job. Answered all our questions and really worked well with us so that we would be happy with our purchase and decision. He went over all the details in the car so that we were able to feel comfortable when driving it. We visited several other car dealers before deciding to look at a Honda Pilot and visit AutoNation. Very pleased with the total experience. Would recommend Auto Nation to others who are looking for a car. If in the future we plan on buying another car we will return to AutoNation. Also want to mention that Richard Cantabrana Did an excellent and efficient job going over the financing.

They keep to their schedule, seats are covered with plastic, kept updated on the process and friendly

Very friendly and professional sales staff. Frank is the best we ever dealt with. Carlos also exceptional. Paul, the GM was very helpful. I hope I don't have to buy a new car again for a few years but if I do I will start there.

Awful customer service; the “manager” Greg will laugh in your face if you try to take him up on promises made beforehand. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝! 𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘥. Customer service, in my opinion, is so critical in today’s world, especially given the virtual nature of our world. My continued experiences at 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧 𝐇𝐨𝐧𝐝𝐚 𝐢𝐧 𝐓𝐮𝐜𝐬𝐨𝐧 continue to leave me frustrated, angry, and saddened that we as customers are nobody’s in the world of auto sales. ⁣ .⁣ The sales manager, 𝐆𝐫𝐞𝐠 𝐏𝐨𝐥𝐬𝐨𝐧, seems to think that’s he’s above helping customers. The 𝐢𝐫𝐨𝐧𝐲 is that his job is based on customers. I can go into great detail about his wanting ability to listen, to assist, and to ensure that customer’s are happy and taken care of, but I won’t. Though I will shed light on the most recent experience with Greg and AutoNation. This has confirmed that after owning Honda’s exclusively for the last 20 years that I will never buy another. That should tell you how bad the customer service is at AutoNation Honda in Tucson. Greg proceeded to 𝐥𝐚𝐮𝐠𝐡 at my wife when she asked that he honor an agreement made between him and myself. There was not a timeline attached to the agreement, and because of Covid, we did not drive our car much over the last year. Conveniently Greg decided that he would disrespect my wife @jenniferlynndonahue today, which resulted in her leaving the dealership frustrated and angry due to his laughable communication skills. ⁣ .⁣ 𝐇𝐨𝐧𝐝𝐚 and 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧, 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭𝐚𝐛𝐥𝐞! ⁣ .⁣ .⁣ .⁣ @autonation @honda @officialwarrenbuffett #tucson #honda @greg.polson #hondacrv #crv #hondalife #hondanation #hondalove #carsofinstagram #instagram #instagood #customerservice ⁣#car #fail #badcustomerservice #hondaservice

A joke of a dealership with an even bigger of a joke general manager. When you make a deal with someone , you honor it!!! You don't laugh in there face, keep acting like your very lively hood isn't 100% dependent on every customer

First time to have car serviced at Auto Nation. Excellent reception at checkin. Gregg went over the options and costs for services. He said the wait time would be about one and a half hours, it was less than that. The wait area was neat and clean. Costs were as expected. Thanks to the Auto Nation service team for a great experience. Will be returning.

The entire buying experience at Honda was very pleasant.

My husband took our Honda Civic in for a transmission service and said Gregg Cheesebrough was the best representative he had ever had. The service was very fast and efficient given the high volume of cars there that day. Thanks again for the great experience.

I went to AutoNation Honda on April 21st with low pressure in one tire. I did not have an appointment. They were very busy with scheduled repairs, but service advisor Charles Sobota found a way to fit me in. The tire could not be patched and he replaced it with a new tire. The work only took one and a half hours. Excellent service by an excellent advisor!!!

Our Service Advisor, Gregg, was very professional, friendly, and helpful. No surprises!!!

I had two issues in getting two small problems resolved, the Autonation personnel at AutoNartion Ford Scottsdale were unresponsive, I spoke with the General Manager and Manager of Finance at AutoNation Tucson Mall and they were prompt to resolve the issues. Incidentally, I later spoke to the General Manager at Scottsdale Ford and he was very helpful in following up on one issue.

Great service as usual. Even helped me sync up my phone

I was there for a 60,000 mile service. The service writer was friendly and helpful. The time it took was reasonable and was within the time promised to me.

I’ve owned so called “luxury automobiles” in the past including Mercedes, Volvo and Audi, but never have I received such excellent service as I have at AutoMall Honda. The service managers are professional, thorough, and friendly; the mechanics, top notch. I have complete trust in their recommendations—never have I had the feeling they are trying to “sell me a bill of goods”, unlike with other brands. Whenever my tire pressure light goes on, I drive by, and they take the time to immediately check it out. With Honda, I have peace of mind, which is a big deal to me. Five stars out of five for AutoMall Honda! ⭐️⭐️⭐️⭐️⭐️

The customers service was outstanding! They didn't mess around and try to sell me on something I didn't want. They gave me top dollar for my trade-in, came down to what I offered on the purchase price and that was it. No nonsense going back and forth.

Excellent service as always on my 2010 Honda CRV that has 137,00+ miles on it. The amazing staff has performed all the maintenance on this vehicle.

Have always had good experiences with this dealership. First visit since covid and I was concerned as to what their precautions were. Very pleased. Everyone was wearing a mask and I felt comfortable in waiting area (I'm a high risk senior.) They did an excellent job servicing my car, as usual.

I really love my car , and pedro give us a very good customer service always there to answer us any question or any we have doubt

Awesome guys down at Auto Mall Honda. Went down to check out a super clean used 4Runner and couldn’t have been happier with my purchase. I’ve bought a ton of cars and Tristan made this one one of the easiest transactions I’ve had. Really nice guy and really appreciated his “straight shooter” approach. Finance guy was also really cool and made the process easy even though it was a cash deal. When I showed up, Tristan showed me the Car Fax report and a few service invoices the dealership did right away. Made the test drive a breeze and set me up with an awesome detail on the way out. One thing to note- as they are a part of the AutoNation franchise, they have a no negotiation policy so don’t expect to be able to haggle for your price. Overall an awesome experience and am really happy with my car. Would highly recommend asking for Tristan to help you out. Thanks again guys for the killer customer service!

AutoNation Honda always takes great care of me and my Accord - I couldn't ask to be treated any better!

Love going here for service. In and out quickly. The whole team is wonderful. Mike Pescatore is absolute BEST!

Buying a car here was so easy. Getting it's first maintenance done here was even easier. The Service Dept was quick. clean and so friendly. Highly recommend

It is always a pleasure to work with a professional like Mr. Mike Pescatore. Mike is very thorough and always explains the issue in accurate detail Mike truly understands and delivers excellent customer service on every visit!!! Thank you! Tony

The customer service at AutoNation Honda at the Tucson Auto Mall is awesome. Whatever problems you have, service people like Mr. Cheesebrough are able to take care of it with utmost patience. I was given special treatment for my special problems. I was given a ride back home and then brought back to a car that drives like new. Thanks, Mario I had a radio installed and Charles Sobota took care of all the details and the service was remarkably fast. They took me home and picked me up. The service drivers were very courteous. I recommend Auto Nation Honda because they are definitely the BEST! I just had more service at Tucson Auto Nation Honda. As usual the service is the best! AJ the service representative, Mike the Service Administrator and Jonathan went overboard to provide the over and above great service. You can always depend on this team to get it done. Allison took care of my car and Mike helped out too. My car is running great because of your great service!

My agent was exceptional and the car was completed in a timely manner.

The buying (actually leasing) experience at Auto Nation was a pleasure from start to finish. The associate we were fortunate enough to make contact with is Frank and he is a pro. I'm an old man and have bought a few cars over the year - I always dreaded the experience. No longer! Auto Nation makes it easy and everyone there is very helpful and friendly.

I paid a good price for the CRV EX. I got the model and color I wanted without dealer imposed options (except for the window tint that I would have added anyway). The purchase went smoothly, no pressure from salesman. I was able to test drive on the freeway to determine tire and wind noise. I paid half with a check but was required to pay the second half with a Cashier's Check (troublesome,, because I had to go home, transfer funds from my online account to my credit union, and go to the credit union for the cashier's check). I offered to pay in full and let them keep the car until the check cleared, but they were adamant about the cashier's check. When I picked up the car, the only issue was the door edge guards I ordered were not installed (but were also not charged on the invoice).. I left it at that and took possession of the car. The salesman took time to explain features while my son video recorded it. I was a bit rude to the financial officer (i.e. "I don't want to go through or hear about extended warranties and prepaid maintenance") because I wanted to shut down the sales pitches. He still made a few attempts though. When I returned with the cashier's check, the salesman fortunately gave it to the finance person, who completely ignored me. That was fine since I feared I'd get another sales pitch.

Staff was very friendly. Great prices on vehicles. Nice variety of inventory. I found the vehicle I wanted online, contacted the dealership and they reserved the vehicle for me to test drive. I live in Chandler and everything went very smooth.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

very nice, talent peoples, always trust

Good experience! Chas Sobota has always been helpful to me and is very knowledgeable. When interface with service department has been necessary, he does so professionally. Separate note - Pilot designers have diverted from my vehicle needs, so a new Pilot in my future is less likely. Why doesn't Honda offer options for towing packages with receiver hitches and preinstalled trailer wiring? Also, 3500 lb towing capability is not adequate. Transmission cooler should be a factory option, not an after market thought. Dealer installed options are more expensive than factory options and also complicate the buying experience. In short, not much difference any more between pilot and odessey. Maybe one should be discontinued?

Friendly service.

It was horrible. Left my car with them at 9:00 am, my husband was told that they we short people for the day. My husband mentioned that he was not in a hurry. To take their time. Brandon said great! My husband asked that he be called when it had been completed. After waiting all day, I attempted to call at 4:30 (since the location closes at 5:00). The phone rang and rang. I had to call back numerous times, press all the different options till I finally got a live person at 4:50. I asked if my car was done, the lady advised that it was, but that they closed in 10 mins. I had been sitting in the parking lot of the facility since 4:15. When I walked into the service center, I was told Brandon had already left for the day and that my car had been done since 11:00. My husband or myself never recieved a call. The gentleman who helped me apologized and said Brandon should call me to explain what happened. I've yet to hear from him.

Using online tool to get appointment is really good. The service is fast and really good.

I have been going here for quite some time awesome service! Mike provides great customer service. Highly recommend!

great service. was able to get me in the day I called. they always do an awesome job on my car. Bunch of guys there I trust. I think it was the assistant manager in the service department that took care of me this time.

Repaired drivers side view mirror in process disconnected seat memory switches. had to drive back to dealer and waste another morning , never mentioned any offer to makeup for another morning lost such as a free oil change or a coupon towards a discount of some form.

I loved my experience purchasing a car through Auto Nation! The staff was very knowledgeable, and helpful. This is the 2nd auto purchased through here, I would send friends and family here if they're looking to buy new or used.

Had a good experience when I took my car in for the 85,000 service. Brandon was very helpful in being sure that everything went smoothly. I have never taken my car in for service to any other dealership than AutoNation Honda.

Courteous people.

My Honda Pilot is now 11 years old and I have always been pleased with the service until this last visit. I had an appointment for 1:20 PM for an oil change, tire rotation, and a new battery. Since I live 25 miles south of Tucson I planned to wait for the car. An hour and 15 minutes after I checked the car in I noticed it still wasn't taken in to a service bay. I complained, and it went in about 15 minutes later, but it was still almost 4 PM before my car was completed. The service representative apologized for the long wait and did take $20 off my bill. He explained they were overwhelmed that day. So I still rate them very high as this is the only time I had a problem. As always, the work done on my car was excellent.

My Honda Pilot is now 11 years old and in those 11 years I haven't had a problem with service until this last visit. I Had an appointment for PM for an oil change, tire rotation, and new battery. After a little over an hour wait my car was still not taken into a service bay. I complained and it went in about 15 minutes later. But it was still almost 4 P.M. before my car was completed. The service rep apologized and explained they were just overwhelmed that day (Perhaps a mechanic or two were out sick) and took $20 off my bill. So in over 10 years this is the first time I was disappointed, so I would still highly recommend them.

Everything was completed on time with no problems.

I had received a note about a recall and was advised to make an appointment; the recall was for an SCM program update. When I arrived at the appointed, I was greeted by a friendly Honda Agent. I left my car in their care. The agent had told me that I should expect about one hour at a minimum. So I slowly walked around the block. I came around to the dealership after about 30 minutes. Then I discovered my car sitting on the side and I wondered, "Are they done already?" Sure enough, they upgrade was done and I could go home with a safer car. Well done, Honda!

Experience with Mike in Service Department was excellent.

Good service at a fair price. Car was done on time.

The service provided was excellent. The service rep handled my request well. When there was some problem diagnosing what I described, he had me drive the car with the technician. The technician heard what I described as the problem and eventually found the source. There was and alignment problem and they suggested a new set of tires that were very reasonably priced.

Excellent service.

Unbeatable sales price, trade in price, and customer service throughout the process. This was by far the best car buying experience I have ever had. Thank you Paul, Carlos, Triston, and Adam!

I had a very pleasant experience recently at AutoNation Honda. I wanted to look at a used Toyota Prius and met with Assad (sorry, I don't remember his last name). He was very friendly and helpful. The car was a little out of my price range so I didn't test drive it. The following day I looked at other cars at other dealerships, but went back to AutoNation to test drive the Prius. While I really liked the car I was having difficulty trying to justify the price which I was told was non-negotiable. I needed more time to think it over and Assad was totally fine with that. He texted me a couple times over the next week or so. I ended up buying a Prius elsewhere and shared that with Assad. He congratulated me on my purchase and wished me well. I found this to be very sincere and wouldn't hesitate to go back to AutoNation Honda in the future.

Just purchased a new Honda from Autonation on Wetmore. Was a very pleasant experience ; no pressure like some of the other dealers! Loved our salesman, Frank Sallach! Would recommend him and the dealership to anyone looking for a vehicle!

Received auto repair and they were honest, fair, and professional. I appreciated their willingness to get the job done. Highly recommended.

The same high quality service as I have come to expect and have received.

Yesterday I wrote a review on Honda Autonation in Tucson az, I think is fair that I write a new review to let the people know that I received a call from the GM in Autonation, he apologized and let me know that they would honor the offer they had given me, I told him that I appreciate the call and that speaks highly about the Autonation. I sold them the car at the price we had agreed in the beginning.

They always take good care of me & my CRVs. Total trust and great customer service !!!

I had a stellar experience with Todd and Alison at Auto Nation! Todd went above and beyond and was so helpful. I loved that I didn’t feel pressured and they even offered me the highest trade in value. I normally hate shopping for cars, but the Auto Nation team made it fun and pleasant. They also have a large selection of cars with no-haggle pricing that are fairly priced. Thanks so much for the excellent service!

I have only used the service department and can say that I trust them completely. Have always received excellent service for my old CRV.

Fantastic service! I love my new Honda.

Autonation is Great! They keep you informed and work to get you the best deals!

Courteous and job done quickly.

The customer service is outstanding! They really want to know if the customer is happy!

This is the only place I will take my Honda Accord to get maintenance done. The service people are nice, respectful, and honest. Never an up charge on things that don't need fixing. I have been going here since 2013 and will keep going as long as I own my Accord. Thank you AutoNation Honda.

I bought my 2016 Honda HRV from Autonation brand new, wall the bells and whistles. I have continued to have it serviced at the dealership,with excellent service. They are excellent,honest,and have never tried to upsell me on any service.

I recently took my Honda Pilot in for routine service. Each step of the service was handled courteously and efficiently...no surprise there as that was my experience the time before. I was offered an extra option but not pushed when I declined it. The wait room coffee and donuts were good. Mike was available for any questions I had and the final wrap up and I left whistling. Thanks Honda, Rich

Great service. Greg always takes great care of us. Work done well and on time.

I really appreciate the quality of the customer service and repair arrive at Auto Nation. Chas was very helpful getting my expensive repair covered by my extended warranty. I am grateful.

I recently called to schedule an oil change. I had to call three times to actually connect with an individual to take care of my request. She scheduled my appointment and was aware of my prepaid program. Upon arrival for my oil change, the next week, I was told that they had no record of my appointment. . I was asked to step aside while other people were helped. Upon returning after helping the person after me I was told again I did not have an appointment. I informed them I made an appointment last week. I was told it would take 3 hours if I wished to stay. No apology for the disappearance of my appointment. I explained I would not wait for 3 hours. I asked for an appointment the next day. I was given another appointment. I was disappointed in the lack of professionalism and customer service. Staff needs to be trained properly.

Greg and the service/maintenance crew did a great job upgrading our Pilot and all tire wheel alignment.

I have a new car and got a screw in a tire that was not repairable. Local tire dealer wanted to charge over $350. I call Honda service and they got me right in and out the door for less than $200. Helpful, friendly, went out of their way to solve my problem immediately. Just fantastic!!

Chaz is amazing... always on top of everything, great customer service. on time service...

I visited to change the engine oil. Their service was pretty good and staff was also super nice.

We bought a 2015 CRV form Nick Katuna. He made it a pleasant experience. We replace a 2005 CRV, which we loved. This new 2015 touring is amazing. The safety warning features are great and easy to get uses to. We returned to Honda because we liked the service dept. when it was Dobbs Honda and now AutoNation. Thanks Nick glad we waited. It took a couple of months to get the model we wanted.

My latest experience with AutoNation was very frustrating. We worked with a service advisor named Brandon. Brandon was new but he made up for his lack of experience with big time effort! He worked his tail off trying to work the problem and help us every way he could. Brandon receives 5 stars and I would recommend him to anyone! However, the management team at AutoNation gets a 0 out of 5. They did not provide Brandon the support he needed for him to do his job. I sent an email to the management team and weeks later I'm still waiting for their response. It was very disappointing as my previous experience with this dealership has always been a 5 out of 5!

The service center was clean and the personnel were courteous and knowledgable. A very good experience

One and a half hour into the service I was informed that the spark plug service among other services could not be done due to the fact that spark plugs were not in stock. The appointment was done over a week ago. Waiting for a phone call that spark plugs are back in stock and then arrange an additional appointment to have the service completed. Stuff like that should not happen, especially not during the service appointment. I don't think the blame lies by the service advisor, but more to the department that keeps track of inventory and purchasing. Somebody didn't do their job!

Couldn’t have had a better experience! Allison was my adviser. Very professional! Had my CRV in for a regular oil change and have a recall notice taken care of. All in less than 2 hours. I was very satisfied with the service.

Pedro was great to work with. He showed me details about the car that would have taken a while to figure out. The staff I met was considerate, prompt, and efficient.

Frank S. at the dealership was exceptional. Professional, respectful and knowledgeable. The entire team was excellent to work with and very honest in all aspects of my vehicle purchase. I highly recommend as they not only have a great product, they are great to deal with on this big decision.

I went in for an oil change and wheel alignment on April 1, 2021, for my Honda Ridgeline. I also had a reoccurring noise in front steering area. Mike Pescatore handled the problem by giving us a loaner ( we live about 50 minutes away) for 4 or so days, so they could remedy the problem. The problem isn’t all the way fixed ( unknown where sound is coming from) , but Mike assured us that Honda was alerted! Thank you Honda and Mike for taking such good care of our truck! Judy and Scott Nigut

Great service friendly faces

The service was excellent. They were able to give me a checkup at the same time as purchasing my new tire.

In the past, I have not had positive experiences with Auto Nation. In fact, I have previously submitted complaints to the GM, however, my experience yesterday was very good. Mike was friendly and honest with me. He offered extra services, but didn't try to oversell (which I HATE) and he was personable, not just strictly business-like. I will continue to go back to Auto Nation, but I will be sure to request Mike.

disappointed at the length of time the service took

The website is easy to navigate, and I found a vehicle I wanted to test drive. I used the email option to contact a representative, and I was contacted very quickly. Aaron Blom was knowledgeable and responsive to any questions and requests I had. The Honda Pilot was located at the Chandler location, and Aaron made the trip to collect the car in time for my scheduled test drive appointment. At the dealership, all staff members were polite and helpful. During the test drive, Aaron explained features of the vehicle while being friendly and honest. The entire process was a breeze, and I would absolutely recommend purchasing a vehicle from this location.

Friendly and knowledgeable sales personnel. No pressure to buy as that would not be tolerated.

I've been a customer at AutoNation Honda since 1997 and have nothing but the highest praise for their staff and the quality of their service. My own experience with service advisor, Mike Pescatano over the past few years has been flawless.

Customer service was great and very detailed and estimated time of services was accurate.

Excellent service.

Great place to do business . I have been patronizing Autonation Honda for years. Always a delightful experience

I bought a vehicle from Dobbs Honda 16 years ago, which I am gifting to my son. Since I had such an excellent experience, I of course returned to find a newer vehicle. I was not disappointed! Carlos was patient, kind and knowledgeable. I would absolutely recommend AutoNation Honda to all of those seeking a certified used car. I will be going to AutoNation again in another 16 years!

Great job with a superior advisor. Mike is easily the best advisor I have ever worked with.

terrible experience found vehicle on their website called, set up appointment arrived, no one knows anything about the appointment, nor are they able to locate the vehicle

First new car purchase from AN Honda. Sales rep Mario Valenzuela and finance manager Richie Cantabrana were courteous, knowledgeable and professional. A misunderstanding between me and the staff about a particular price element was very quickly resolved to my complete satisfaction. My only suggestion for an improved buying experience would be to shorten the time it takes to complete the transaction. Still a 5 Star experience on balance. I would recommend AN Honda to my family and friends shopping for a vehicle.

Auto Nation Honda always surpasses my expectations. My service advisor, Mike Pescatore, made sure my repairs were done in a timely manor. I highly recommend AutoNation Honda’s service department. Darlene Curiel

Service rep was courteous, knowledgeable and very pleasant

Allison was our sales person and did a good job of getting the best price the first time, rather than dicker with the sales manager. She was attentive and followed through with what what was promised. All around a good experience.

Always great service. Mike Pescatore my service advisor is very knowledgeable and gives you a detailed explanation of what needs to be done and why. I wouldn’t take my car anywhere else.

I have purchased many cars in my life but this was the best experience I have had. They were friendly, knowledgeable, and most importantly they were not pushy! I felt they were honest and I got the best deal possible. They really looked out for me!

I had this scary experience of having my tire blowout on the highway. We had the car towed to Honda Auto Mall in Tucson. Early the next morning , at opening! - Mike already knew why I was calling had the car being looked at and was working on getting the replacement tire. Mike took care of the car...and as always, was so kind to me and assured me it would be all fixed. I will not take our two Honda Accords anywhere else.

As always the service department has super service. Gregg Cheesbrough was very courteous. He made 2 phone calls to be sure we received the message that our vehicle was done. What a great gesture to think about the customer's time! On a more difficult note, we were very saddened to hear of the loss of our wonderful service advisor Ed Diamond. He had been our advisor for 5 years. After moving from the area, we would drive 2 hours from Phoenix to have our vehicle serviced by him. Our trust factor rested on his superb service. He will be sorely missed. Thank you Honda Autonation for your ability to treat customers fairly and efficiently. We look forward to many years of quality service.

Pleasant purchase experience.

Just purchased a 2021 CR-V EX-L. Mario was awesome through the experience. Walking hundreds of steps to find just the right vehicle and trim package. No pressure, great personality and I love the car!

We bought a new Honda Civic for our son and the process was stream lined from start to finish. We appreciated the assistance with better rates and payment options.

Mr. Adrian Suarez did an excellent job explaining the price, process and going over features on the new car.

Although this is my 4th Honda Accord, it was quite a competitive search for the right dealership and for the right model of hybrid. Changes from the Accords of 2019 and 2020 interested me. I did my on-line shopping only in Arizona, and I've gone to other locations in Arizona than the Tucson area in the past. This time, however, I had two good experiences - one was finding the right salesperson - Carlos Vareda - and the best price compared with dealerships in Arizona. The process went well, with some surprises (the separate contract for the electronics not covered in the Honda sales agreement). I'm adding a couple of accessories, but so far dealing with Autonation has been smooth, thanks in great part to the help of Carlos Vareda. Ask me again in year!

I took my van in to have the transmission fluid changed and an alignment. That sounds like a major service how about we do that? Ok. They ended up charging me for an oil change as well which I didn't need and even if I did I had several free oil changes left. They refused to refund me for the free oil change saying that I'd have to use it next time. On top of that I was hit up with several dealership money making items that Honda engineering doesn't recommend on their service schedule, fuel injector cleaning, oil additives, fuel additives $$$$. Take your car to a down to earth honest mechanic instead of these guys and your not going to line the pockets of the dealership for no reason. On top of that the guy who was managing my account that day promised 10% off but that never came through. As a result, I will be not taking my cars to autonation nor will I be purchasing my next SUV or commuter car from them.

We had a great experience with our new car lease at AutoNation Honda Tucson Mall. Todd and his manager delivered what we were looking for in a vehicle for us. We highly recommend AutoNation.

I scheduled on line with AutoNation Honda Tucson Auto Mall service and up my appointment for an oil change. When I took my vehicle to their service department I was greeted and all paperwork was done in a short period of time. Their estimate on how long it would take was reasonable. I would recommend their service department.

Went in to get an alignment and transmission fluid change. They sold me on the major service, I am such a sucker. First they said they'd give me 10% off but then they didn't in the end, don't take any verbal promise seriously. Second they didn't apply my free oil change to that portion of the bill.Lastly the line items are ridiculous: 50 bucks to check my battery terminals thats more than halfway to just buying a new battery from walmart, there's a reason autozone will do that for free. 70$ to squirt two little bottles into the fuel and oil. I feel like an idiot, i should have gotten a detailed list of what they planned on doing beforehand. Dealerships are for suckers. Their goal is to take you for all your worth.

They fixed my car good job

Mike Pescatore is a true professional. I've had other service writers help me all over the country and let's just say he stood out.

Service is always great, everything explained well and thoroughly.

We purchased a used Toyota highlander from a Honda dealer. Kinda crazy? I must say they gave us great service and I would not hesitate to purchase another car from them.

Service Advisor was very informative. Explained the details of my service needs thoroughly.

Great people who really know how to provide service.

I love my Honda Civic and the seller was so open to show cars and informed all the details about the car, ask for Mario, great guy

Our buying experience was one of the best we have experienced when purchasing a vehicle. The Tahoe we were interested in was in Phoenix and the sales rep went from Tucson and picked it up for us to inspect. There was no pressure to do the deal. We did purchase the vehicle and the entire process was smooth and quick. The finance manager was very informative and got us the best finances. I would recommend this dealership to anyone.

Brandon we great.. I was in and out in a timely manner.

Mike and his team do a wonderful job. Mike is always helpful and explains everything so we understand what is happening.

The manager of this Honda dealer actually requested I FUDGE MY REVIEW to give EXCELLENT ratings !!!!! Before buying my 2020 Accord I had previously been at that facility in 2007 when I purchased a 2007 Accord. Then it was Dobbs Honda. Clearly, AutoNation hasn't spent EVEN A PENNY on improving, updating or maintaining your facility -not that it was a standout-out even in 2007 !!!!! Shabby, unkempt, worn-down, delapidated are the kindest words I can give for the depressing showroom, customer waiting area and every other square inch. Their email system is NOT working properly. I received TWO IDENTICAL COPIES OF MESSAGES. Previously, I got TWO COPIES of the confirmation of appointment and TWO COPIES of each of the (TOO MANY) reminders of the appointment (I believe that was 6 in total !!!) ENOUGH IS ENOUGH !

Everything was done efficiently. Told me what to expect for the next oil change and what to watch for on parts that are starting to wear down.

Great customer service over all.

I have gone to this facility for 15 years with 7 different Hondas over 7 family members. I have zero positive experiences to write about over that time and negative ones so audacious I won't put them here out of respect. We drive to Phoenix to go to the Honda dealership there. For a frame of reference I have gotten repeated mail from Honda saying my airbag may explode into fragments at any time and that there is a service recall on them, and that it will be free to replace and a rental would be provided. Tucson Honda said "uh we don't really do rentals, we can see if we have one on the lot that day but I can't guarantee it" I'm glad you can't guarantee things your parent company has promised. You've been reported on a corporate level too for failure to comply to a potentially lethal safety recall. I also appreciate the no less than two dozen times important fluid levels, wear levels, and other standard checks have been fraudulently recorded during your "Honda care plus" program so it looks like you're caring for the car. The true state of these levels(which caused damage in some cases) have been recorded and reported to Honda corporate as well. There were many things you could have done to retain my respect over 15 years. At this point, I disrespect you enough to happily spend $20 in gas and three hours to go to the Phoenix Hondas any time any of the 7 need work. Four of them we've bought from the same one in Phoenix! They laugh with us at you when we tell them stories of your scams in service!

Always monitoring and keep me on top of my service needs and fit me in if anything arises

AutoNation has been where I have taken my Honda Accord for the last five years. Even during these difficult times, their service has been exceptional. Michael was so helpful and I really appreciate the service provided.

Great price at the dealership, price matched other dealerships. Was an overall great experience.

Great service and efficiency from Chaz and Daniel!!

I had an excellent experience at purchasing a used car . The salesman Mario was never pushy, but was interested in what I was looking for. After about 3 weeks a car came in that met my requirements. Mario text me info and a picture . I came down and drove it and liked it. Purchasing it took longer then I anticipated even though I was paying cash . Overall very happy with purchase and service .

They have been absolutely terrible. They didn't explain any of the warranties, gap coverage or dent coverage to my non-engliah speaking friend and now the finance manager won't engage at all with her or me. They also told her an "out the door price" and hid the down payment so it looked like she was getting the price they guaranteed. Unacceptable and will be contacting AGa office.

It took an hour for costumer service to come back with the diagnostic & tell me it would take 2 (more ) hours to fix my drivers door lock! Twice CS called my home I/o my cell or coming to the lounge area where I was waiting patiently to update me. The minimum cost for a diagnostic is about $ 150! Yes it is included in the final cost of repair but that’s still a strong deterrent to bring the car in to check what may be wrong! The quality & cost of a service department is a major factor in my choice of the brand of my next a new car ( cars themselves are otherwise so similar ). I like Honda cars but ....the cost of service is not a positive point. Otherwise everyone is courteous & friendly

Brandon was honest when I asked why a simple software update requires a “free” 1.5 service visit at 7am on a Saturday morning with a total I.5 hour commute. I can think of a few other things I’d prefer doing during my weekend. I am able to perform a simple software update on my iPhone and computer at home via the internet. One alternative Honda could consider in this situation is the option of mailing a small flash drive containing the update to my home where I could plug it into an outlet in the car, then return the device to Honda after the update has been performed. The option of such a system might well impact my choice when purchasing a new car. Without going into details, I appreciate Brandon’s candid expression of his understanding of Honda’s position in this regard. Suffice it to say that I hope my Accord does not require another software update in tha near future

Two hours for an oil change seems excessive

The employee was very professional and courteous. But I was extremely disappointed (and distressed) with my experience. As a single woman, I wanted "peace of mind" with a new car. Instead, what started out as a simple warning light, (low air pressure in tire) turned out to be quite stressful AND costly. A small nail was discovered in the right rear tire. I was told it could not be plugged and I needed to purchase a new tire. Here is the problem...because of a flaw in the sensor, changing one tire did not stop the light from going on. I NEED TO BUY A SECOND NEW TIRE so it "balances." So, I have to throw away a perfectly good tire and personally pay for a second tire through no fault of my own. It makes me question whether my next leased car will be with a Honda if I am the one paying for a factory flaw. FYI: I asked if the sensor could be adjusted since I was told the sensor was just a "little too sensitive" Apparently not.

Really good service

Greg C. is the best! He is the only service tech that I will work with! He is very trustworthy and is always looking out for my best interest. He is great to work with and very friendly. Thanks, Greg for all that you do for me!- Blue Honda Civic

I bought my car here and get it serviced here. Top notch service every time from Greg, Pescatori and Chas. All have taken care of us.

Good place to buy a car..

The agent was courteous, informative and helpful. A total professional.

I had first service (15k miles) for my car with Joe Pescatore. in and out quickly. He explained what was done with a smile and was very friendly. Waiting area was clean and inviting. Been buying cars here for 16 years. wont go anywhere else for sales or service.

I came in for the twelve-thousand mile service on my Honda Civic, and I have no complaints about that. The problem for me was that the service writer wore his mask pulled down over his chin the whole time I was there, and that area is rather cramped and has a lot of people moving around, so I couldn't stand back very far. I should have waited outside but he was asking me questions and I had to stay there. Now I'm worried about being exposed to covid, and I have an appointment to get tested but not until next week, the soonest I could get one. It's easy to think that we're through the worst of it, but we're still seeing thirty-thousand to fifty-thousand new cases a day in the US and we can't let our guards down. It's not an exaggeration to say that one mistake could cost us our life. So regardless of the good service I received, I can only give this dealership one star. Keeping their customers safe is job-one, and nothing else matters if they don't do that first. I hope the service manager will get on this and ensure that all employees wear properly fitter masks at all times.

3 to 4 hour wait for an oil change. Ridiculous, if your not doing express service anymore or walk in appointments that’s fine. BUT put that on your website. 45 minute drive here just to basically get turned away which each worker you talk to adds on an hour. Won’t be using AutoNation again

I came in for the twelve-thousand mile service on my Honda Civic, and I have no complaints about that. The problem for me was that the service writer wore his mask pulled down over his chin the whole time I was there, and that area is rather cramped and has a lot of people moving around, so I couldn't stand back very far. I should have waited outside but he was asking me questions and I had to stay there. Now I'm worried about being exposed to covid. I have an appointment to get tested but not until next week, the soonest I could get one. It's easy to think that we're through the worst of this pandemic, but we're still seeing thirty-thousand to fifty-thousand new cases a day in the US and we can't let our guards down. It's not an exaggeration to say that one mistake could cost us our life. Keeping their customers safe is job-one, and nothing else matters if they don't do that first. I hope the service manager will get on this and ensure that all employees wear properly fitter masks at all times.

I always have a good experience with this service department. Service advisors are always friendly and take time to explain the service that will be performed, what was found to need attention and the additional cost if any.

Customer service was great, unfortunately I don't recall my salesman name but he was prior military. No pressure to sell or trade in and seemed knowledgeable of vehicle history. Disingenuous communication from Paul, asking permission to inspect my car in a shop after already bringing it and lifting it. Claimed transmission issues on my trade in when their staff was recorded on dashcam claiming it was modified with a cam. The vehicle was stock without any recalls or check engine lights. My disappointment stems in that I was consulted after, not before, my vehicle visited the shop, where damage could have occured.

Excellent service. Got me in right at my appointment time and I received my car right at the predicted completion time.

Adrian Suarez is a wonderful car sales man. We were only exploring options for a new car and he was very knowledgeable and super friendly. Were still looking but are leaning towards going back to go through Adrian because of his character.

Left my 2021 Honda CR-V Hybrid at the dealer for service. Apple CarPlay continues to be a big problem. The service dept. erased some error codes and reloaded factory data but that's not helping. CarPlay often just shuts off and the infotainment display goes black, requiring a complete reboot of that system to get CarPlay back. Other issue was that cruise control had disappeared. No display lights or engagement for me. When addressing the issue, the service dept. found that everything was normal, so did not make changes or provide any advice. Next day I checked the owner's manual and realized there's a "Main" button amongst the cruise buttons. The Main button turns the cruise on and off. If turned off, the car shows no cruise options on the dash and cruise button will not engage the system. You have to push the Main button again to turn cruise back on. Obviously I had accidentally pressed the Main button and turned off cruise. You would think that during the service appt. or after it when picking up the car I would have been told about the Main button. But the service dept. said nothing!!! Had to figure that out on my own.

Fixed my airbag recall super quick and on my schedule

Looks like we're buying a new car

Quality vehicles and great pricing from the internet. Carlos is a professional and knowledgeable salesman. Highly recommend!!

I was absolutely blown away with the customer service i received during my time at AutoNation! Paul will go above and beyond for any customer and he has a great positive attitude!!!! Allison was amazing amazing sales representative and i truly enjoyed my time there(2hours) I walked in with not alot of hope because of my past experiences at car dealerships this was just different! Im now a proud owner of a 2021 Honda Van and im so happy for my little family!!!! Thank you againAutoNation Honda Tucson!

Tristan did a wonderful job showing us the SUV and making use feel extremely comfortable. We didn't even plan on buying the day we did but with how relaxed we were and how great the CR-V was, we decided to buy then and there. Great place to buy a car from, great car to own.

very prompt & on time No surprises Upon leaving drove appox 1 mile & stalled in the middle of an intersection. After several tries starting got back to dealer - still running rough. Problem was corrected & I was on my way. Response to problem was good.

Everyone is always friendly and they get the job done!

Excellent, fast and efficient service.

Great service, fast.

great service

Very professional despite the uncertain time we are living.

In overall I had a great experience purchasing my car. Matt, Carlos and the staff was great and were able to help me get a car that I could be happy with. Very good service and very professional. I would definitely recommend anyone to buy a car at Honda autonation.

Carlos was extremely helpful. We bought a very nice car that fits our needs perfectly at a decent price. AutoNation performed a recall software update promptly and efficiently. As always, very good service.

Chas Sabota is my service representative! Chris is my mechanic for the last 14yrs.

All the repair people are fast friendly and professional.

Frank and Richey made the car buying process a wonderful experience. I was worried to go car shopping and with the help of both of them I walked away with a brand new CRV! Highly recommend to anyone who is looking for a new car!

Service advisor Mike was terrific. He took the time to explain the issues with my 2017 Accord. He kept us informed throughout the entire process.

I arrived a bit early, but taken care of immediately. I got my blanket out of the back of my car, found a sunny bench, enjoyed my coffee and before you knew it I was done and ready to hit the road. A little less than an hour and no issues. Thank you

Great service

Everyone i was in contact with was courteous and polite. I was in and out with no problem, and no one tried to sell me something I didn't need just because I'm a woman and don't know much about services needed or.not.

Very pleased with results and price

Excellent overall service provided by the service rep and the technician.

Great deal on a new Insight! Customer experience in the purchasing process was good. My only concern was how long the process took despite the fact we paid cash - most of the time was spent waiting to sign papers. Additionally I did not appreciate how finance presses you to purchase highly over priced warranties and services on the back end of the deal - had we purchased the full set it would have added over $9K to a $25K vehicle. I know every dealer does this sadly, but this seemed like a new level of waste.

Just need usual service, but was treated very well. Very efficient, very friendly

The sales staff, especially Frank, did a great job of keeping us informed on the status of the vehicle and making the whole process easier. One recommendation - find a way to improve the efficiency of the finance paperwork. We had all of our documents ready in advance and it still took two hours to process.

Great service, seamless experience

I told him I’d pick up the car the next day. He called me a few hours after I left the car off asking for payment over the phone. I payed when I picked up the car

Had my Honda Pilot serviced at AutoNation Honda and my service advisor, Gregg was excellent. He said the work would be done in about 11/2 hours. One and 1/2 hours later the work was done, and very well done! Thanks!

Ed Diamond is very professional and I trust him for his advice on the care of my two Hondas/

I bought my vehicle here and I've had it serviced here the whole time. Like insulting is excellent and I trust my vehicle to them I've never had a problem so I highly recommend this dealer

Quick, friendly, and fair price. My advisor Mike was very helpful. I felt the area was clean and practiced social distancing.

Before using AutoNation back in 2004, I never trusted dealerships, but that has changed. Chas and his team are superb diagnosticans and mechanics. Your vehicle's needs and then what's been done are fully explained in language that the average person can understand. Thanks, Chas, Chris and team. I'll never bring our vehicles elsewhere!

AutoNation Honda Tucson is a very clean, well run dealership staffed by people that really care. I?ve purchased several vehicles from them and used their service department a lot. I strongly recommend this organization.

🙂 Did my application online they worked with me and made sure I went home with the vehicle I wanted they didn't pressure me into something I didn't want. Robert , Caitlyn and I believe Sean were very friendly, professional and very helpful . offered us water and made sure we were taking care of while waiting (we didn't have to wait long) went through the paperwork with us and explained everything to us the history of the vehicle, warranty coverage, the gap protection , if you are not completely satisfied with your vehicle bring it back 5 day /250 mile guarantee.. etc . great people to do business with OUTSTANDING customer service I give ⭐⭐⭐⭐⭐

Triston made the process of buying a car easy. He is very courteous, knowledgeable and professional. We visited the dealership wanting to compare several vehicles. He had them lined up and proceeded to go over each in detail. His presentation made our decision clear. Thank you Triston.

I have my 2019 Honda Pilot serviced here and my advisor is Mike Pescatore. He is wonderful! He always gets me an appointment exactly when I request, the work on my vehicle is always delivered when promised and he gives me trusted advice. You couldn’t find a better advisor than Mike !!!

I can thank Alison, Jason, Victor, Nick and the AutoNation Honda team in North Tucson AZ enough for all the time they spend working with me and getting me in the right Hybrid CR-V 2021 vehicle. They spend much time with Corporate Financing in working through terms with me and I was able to secure an incredible vehicle for our ministry/business use. We were BLESSED by this team and effort and will bless others with the use of this beautiful vehicle.

I go to the shop for their expertise. I do a lot of auto repair myself, but when I get stuck I go to the experts. They have come through in the past but they failed this time. In addition, they guessed on what the problem was which cost me $500; in my earlier auto repair days thats what I did and it never ended well. Finally, they thru their hands up and blamed on a part that I had just replaced 2 weeks prior(Honda OEM.) I am back to square 1. 3 stars cuz they usually come through.

Honda has wonderful service it is a major reason I keep buying Honda’s. Greg cheesbrough was great, helpful, courteous and straightforward. Thanks for everything.

Mike is a solid service advisor and gets things done and doesn’t overcharge me.

My experience was very good. The service manager was friendly and informative. The service was professional and as promptly as possible.

The assistant service manager was extremely helpful and took care of the issue.

Came in with dead battery. Got prompt service in spite of the fact that they were very busy.

Highly professional staff. Buying process completed in a very efficient and timely manner

I find the employees are always ready to serve the needs of customers. When I had a question after service, management didn’t hesitate to talk to me. I so appreciate that. It will bring me back to AutoNation Honda again and again.

Great experience. Staff was cordial and helpful. Everyone was professional a d they wore masks. This was my first time having service. I will be back.

After a significant search of Phoenix Area Honda dealers, I chose to 'cast my web' further, and went online with AutoNation - Honda - Tucson to search for our ideal retirement vehicle. Both of us now on fixed income, we had managed to put aside a sum of money that we felt should provide us with a dependable, fuel efficient, yet fun auto. I understand that not all car buyers would recommend announcing that figure up front, but I recommend it unless you're partial to long negotiations. Which would be okay, we enjoyed our interchanges with the gregarious sales folks here. They were helpful and straightforward. We did find a dependable, fuel efficient, fun auto in their new 2020 Honda Accord EX Hybrid. but the day ran short, the banks were closed, and we didn't reach an agreement. We returned Monday, after establishing an acceptable price, and voila, before we knew it, we were getting an orientation to all the electronic features Honda brings to their car lines. We drove home (90 some miles away on an Interstate) and registered a 43.6 miles per gallon fuel consumption, running at the interstate speed limits (75 mostly, 65 for the rest). Our most pleasant car-buying experience yet!

Waiting area could be updated with more power out lights. Greg did a wonderful job.

Over the moon about my first ever brand new car purchase with the CR-V 2020 EX and my Autonation Honda experience! Can't say enough nice things about the entire team I worked with, especially Adrian my sales consultant who had my car ready to go for before I even got to the dealership after work and even took his time reviewing all the amazing car features just so that I would be familiar with it all. In addition to the top notch customer service I received, I was well informed through the whole process thanks to their knowledge on financing terms which gave me high confidence in my decision. I did not receive the same customer care at other dealerships.The team at Autonation Honda was very trustworthy and overall best in class. I would recommend them to anyone in the future looking to purchase!

I recently bought a Honda Accord from Auto Nation. It is the best car I have ever had. I'm amazed at all the wonderful things it can do. The service was excellent!! The sales people I spoke with were extremely helpful, kind and friendly.I will certainly bring my car to them for service when required. Thank you to Auto Nation Honda and the great people who work there.

Went in for service. Electrical problem due to battery. They replaced it fir free. Great service in our time of Covid.

Great service, no haggling, no heavy pressure, personal integrity.

Buen service rapids y personal amiable atencion al caliente Muy buena

Friendly, timely, clean. The AutoNation team is professional with popcorn and coffee if you need it in the lobby. I’ve never had a bad experience with these folks. And they will shuttle you home if you need a ride.

I bought a beautiful CRV Touring last week, I’m still on cloud nine.... The experience with this car dealer was over all great and I would of rated it a 5 star but the wait time for a cash deal was way longer than I would of thought it should be.... Everyone was nice, friendly and covid compliant... Our sales woman was fantastic “Allison”went way beyond her call of duty.. She was professional, friendly and honest.....

I am happy to take my Accord to Autonation for service. And when it comes time to buy, I will look to them first.

Exactly what I was looking for. ,.......................

They paid attention to my needs & met them

Good communication, competent work & pleasant staff!

Went there to just look and ended up finding my new CRV! Great service with Mario and Ryan.

I made my appointment at a time that was convenient for me. I was taken care of immediately upon my arrival. The service writer was very professional and explained what was to be done and the exact time it would take. He was correct and my technician parked my car and came in and handed me my keys. He told me what he had done to my car which made me happy. Very professional and completed my maintenance visit as promised. Very happy about my visit and I bought my Honda CRV from them also. I would recommend this dealership to everyone!!!

We had an emergency repair need for our Honda Pilot. AutoNation Honda Tucson Auto Mall got us back on the road quickly.

A lot of the service representatives are rude and act like they’re too busy!!

Great service. Easy to access and helpful people when you arrive.

My service advisor, Mike Pescatore always provides me with excellent, timely and courteous service.

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy!

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy! By far the best experience I've had when purchasing a car in over 30 years!

The service was friendly and professional

The service representative was courteous and knowledgeable. He gave an accurate estimate of cost and time for service!

The service was timely and the people were pleasant to work with.

Helped with a dead battery and Honda Road Service

We were very satisfied. Greg always takes such good care of us. We really appreciate dealing with him.

The people we encountered at AutoNation Honda in Tucson were all nice people.....our frustration came from the length of time the process of buying a car took.

Todd Kelleher was very professional and spent time to ensure we find the right car. He also took the time to explain the car features, and answer our questions. Thank you Todd.

Chase was absolutely wonderful with us great customer service.

Took car in for an oil change + Tire Rotation. Service Advisor promptly greeted me and was pleasant. Wait area was spaced nicely. Service time frame was good. My only complaint is that a safety inspection was included during which the technician measured the tire tread but apparently didn't bother to check how much air was in the tires because 3 days later, my car alerted me that my tire pressures were very low. That was annoying and that is the only reason I dropped the rating from 5 stars to 4.

I recently bought a crossover Honda (HRV) from AutoNation Honda in Tucson. I was very pleased with all of the people that I came into contact with. They made me feel special and there was no pressure.

My service agent has always been Gregg Cheesbrough and he is very patient, knowledgeable and thorough. I am very pleased with my service yesterday and each day I?ve been there in the past. Please acknowledge Gregg?s continued performance. Sincerely, Bob Harrison

My salesman, Triston, was so helpful & didn’t “pressure” me into a decision. He took time to explain the features of the vehicles I was interested in. After the sale, he sat in the back seat & showed me how to use these features! I will definitely be back for my next vehicle. Autonation’s price was fair & the staff (especially Triston) were courteous & accommodating.

Had our vehicle serviced and no more than a mile down the road and our tire pressure light came on. The techs performing the tire rotation should’ve done a better job with tire the pressures. They’re still reading the same days later so it shouldn’t be a nail. Just frustrated with their quality of work for the simplest job. Other than that the front desk staff were professional to us.

very friendly and good customer service by Frank highly recommend auto Nation Tucson

They are honest with the repairs. We felt we were dealt well when we bought out used car and the service has been good. I live on the east side of town and Mike made sure that I didn't have a long wait this last visit on December 18, 2020. I recommend them highly.😊

Andrew Felts did great all around! Will be back to Andrew every time!

I've been going to AutoNation since I bought my Honda Odyssey in 2018. Quality and service kept bringing me back. Mike Pescatore is an easy service manager to work with, explains the work and answers questions well.

If you are looking for vehicle with great price and features,Auto nation is the right place and choice. The staff is very helpful in answering all the questions you have and suggest very good package based on your needs. I appreciate the gesture from Auto Nation as they arrange for your pick up when you are planning to visit, maintain customer safety during this times. Process is quite smooth and hassle free.

I have been using Auto Nation for my service for almost 10 years. They have always been fair, excellent, fast and on time with all repairs. You can trust them to be honest and completely trustworthy in all of their work. I have been working with Chas Sobota for about three years and always get absolutely the best service I have ever had. I will be looking to buy my next car from them.

I was very pleased with my purchase. Everyone made me feel like I was special. I didn't feel pressure. It was a good experience.

My experience with the service felt was a good experience was perfect!

There was no pressure what so ever.

Quick and easy first oil change

Extremely pleased with the easy and smoothness of the service and all staff

always a pleasure to come to this location for my cars repairs. Fast, Friendly service.

Service performed as expected. They always keep up on what ever recalls or updates needed for my 2018 Odyssey Elite. I will continue to patronize this dealership.

Good service at a great price but had to return to the dealership to reset the dashboard that was removed for a recall and reinstalled incorrectly.

AutoNation is clean and modern facility. It meets the expectation I have for a Honda dealership. They acted in a very professional manner.

Took the car in for a recall replacement of air bags. They tried to get additional service work that was not needed at that time, the most bothersome saying the brakes needed service that they did not need. The vehicle is serviced elsewhere by technicians who stay on top of all main

A lot of time is saved by negotiating on-line before going to the dealership. The sales personnel, sales managers and General Manager were all involved, and cordial.

I’ve always been pleased with AutoNation Honda . The service department is great, my service advisor Ed Diamond has always been very attentive and is also very professional. The few times I had help from the other Service Staff I found them to all be pleasant and very professional too.

I am normally a pessimist when it comes to dealerships but Honda Tucson Auto Mall breaks the mold. The service center was honest, fair, friendly and efficient when they fixed an issue with my Odyssey. I recommend them. Gregg from the service center was awesome. Because of him, I’ll keep going to this dealer for service and when the time comes, I’ll buy my next car here.

service was completed early and under the estimate - I always have my car service work done here

Caitlin was very easy to work with.Every thing went smooth.We like their service department.

Service personnel very professional and helpful. Got me in without an appointment (hard to know when your battery is going to go out) and was there for no more than 20 minutes. Lifetime battery option is very reassuring and appreciated.

great dealer to deal with I find them to be fair and very helpful in purchasing a new car

Great service, Arty went above and beyond to handle our requests.

I had a positive resolution to my problem of removing a few dents through a policy I purchased when I bought my car. I was told I was given incorrect information when I purchased the policy, and they honored my problem and fixed it. Some of the questions below do not pertain to my situation.

My car wouldn't start and I had a brake failure message. I called the service department and all were busy. Mike called me back within minutes and when I explained what happened he told me exactly what to do. Once my battery was charged I drove directly to the dealership and they replaced my battery and I was in and out in less than an hour. I had no appointment.

there 125 point check list says that the motor mounts were good but infact i had to replace 3 of them. im 78 years old and i felt to nervous to drive vehicle back to dealer so i had a local mechanic fix mounts and hoped dealership would make some good on there falsification of the check list but when i went back and explained the problem i got no understanding except some fine print bs about the 90 day warranty...even though i put less than 250 miles on it..makes me wonder what else im going to have to fix. little advice..no matter how old or young you are if you buy from this dealership take your check list in to your own mechanic and have them go through dealerships check list..could save you LOTS of money time and hassle in the end.

Alison Lynch was great and handled my new truck purchase with ease. Everyone was courteous and the transaction was seamless. If you need a New Honda see Alison Lynch

The service person was friendly upon my arrival, with my paperwork ready to go over my service request. After my service was complete he reviewed the results in detail with me and gave me suggested recommendations for my future services. Today’s service was done in a timely manner. I’m completely satisfied with today’s service and I would recommend the AutoNation Honda Tucson Auto Mall to everyone. 11/25/2020

I had really bad experience here almost 3 weeks with out a car and they didn’t give me one to use my car is under warranty and they had to send it out to another dealership to get worked on so if it’s not Honda car don’t buy it from Honda auto nation they don’t have the proper tools ⚒️ they wanted me to pay for repairs that should of been covered by my extended warranty ..... there is a lot more I have to say

I consistently have my CR-V serviced at this Dealership and have never been disappointed.

Always fair prompt efficient service. I highly recommend them.

Greg was friendly, competent and called as soon as my car was ready.

it was expensive but my civic had was so in need of repair. i'm please with the results! it was worth every dime.

I recently purchased a new Honda Fit at Auto Nation. I was lucky to get Aaron as my salesperson. Even though I did my research, I still dislike the whole process of purchasing a car. Truthfully, Aaron made it easy. I call him, “Mr. Okay,” because mostly that was his response to my requests and questions. He also answered my e mails almost immediately, and was clear in his hours of availability, his info about the car, and his ease of manner. NO GAMES. I got my bottom price quickly with lots of price information from the dealership. Aaron’s real accomplishment was in fitting his 6’ 7” frame into the passenger side of my Honda Fit. Most impressive. After two BAD experiences in buying a car, this one felt sweet. Thank you, Aaron.

Thanks so much, Greg! You helped me out late Saturday when my power drive (I think) went out! Thanks for the help with the warranty and getting my car back to me so quickly. You guys are the best! You even gave me staples to finish my school project while I was waiting. I would never go any place else ever!

Very courteous and helpful staff. Oil change completed in less than an hour.

This is the third car we've bought from them. They are wonderful to work with, their service department is excellent.

Quality vehicle, pleasant, above-board and helpful sales experience. Assad was an honest, helpful, and altogether professional salesperson.

Excellent timely service, great people to do business with!

Greg was helpful and efficient. Autonation it?s a good job with the service on my Honda.

Greg my service advisor did a great job explaining all that was going to happen with my service visit. All was done EARLY and thank you guys!!!

Everything went smoothly and quickly. I was very pleased how everything went.

Mike is a friendly service writer who makes sure he understands what you, the customer is coming in for. He kept me informed the whole time my car was in for service. My side mirrors no longer vibrate, thanks again for the first time repair Mike!

AARON BLOM HAS BEEN VERY HELPFUL IN GETTNG ME THE CARS THAT I WANT. I APPRECIATE HIS EFFORTS.

I had such a great experience at this dealership recently! Ed was my technician and he and his team took such amazing care of me - truly, the spirit of service. Not only did I have a complicated issue with my Accord, I currently have a complicated schedule filled with days that start before they open and end after they close. Ed fit me in the already-full schedule as soon as I had an engine light go off and worked with me to both discern the problem AND make sure I could still get where I needed to. Additionally, every other service team member I interacted with was professional and courteous. My car is running perfectly again and I couldn?t recommend them enough!

Very satisfied with their service. Prompt and attentive.

I have bought three Hondas at Auto Nation and I will only go there for car service. They are helpful, cheerful, and take good care of me and my car.

Aaron responded to my initial inquiry immediately and provided photos and prices of all cars in stock that met my needs. I met him the next morning and he had readied my favorite for a test drive when I arrived. He was knowledgeable, friendly, and NO pressure. We negotiated a fair price and left in our new car with big smiles. He's the best!

Love the service well recommend

My family and I just bought a used car from Autonation Honda and it was a great experience. Both the sales person and sales manager were very wonderful and helpful. The sales manager worked hard for a good deal for us the customer. Kaitlyn continually made sure we were being taken care of. we love our new car.

Always great service on our two CR-Vs and this time was no exception. Service Rep Mike was thorough in eyeballing my vehicle and going over its service history, passing along several tips along the way on taking care of the vehicle. Friendly, efficient. Never fails.

Good people work here. Very professional, everything done In a timely manner on a not so simple transaction. You could tell their whole focus was on customer service...this elderly grandmom could have been taken advantage of and wasn’t. Just the opposite. I recommend them.

Friendly, competent, on time (had an appointment).

2017 Touring Model Honda CRV taken in for repairs (electronic system failure). First visit on 10/06/20 a bit confusing and 4 days later the same problem happened again. Second visit resulted in further testing of the auto system with part replacements and problem solved! Service client rep, Ed Diamond, was respectful and courteous throughout both encounters....thank you, as I was irritated the second visit. We both agreed that our next visit will be for an oil change only!

Always good service and courteous staff ever since we purchased our Honda there.

They understood my goal and we're very helpful throughout the process

Easy peasy. Leased a car!

We have been coming to Honda Tucson Auto Mall for 10 years for service and have always been very happy. Assistant service manager Gregg explains things thoroughly and gives excellent maintenance advice.

what great service! we thought a CR-V would be alot easier for our disabled son to enter and exit but didn't want to drive him to dealership just to get in and out of the backseat. AutoNation, Nick, had the CR-V brought to our home. we are a Honda family and had 2 Hondas to trade...they negotiated the trades, delivered the CR-V, drove away our two cars and we never left the house. And, we are living the 2020 CR-V.

I highly recommended Auto Nation Excellent service

A fabulous car buying experience. We began our shopping trip online. We looked at various Honda dealerships in Southern Arizona. AutoNation's transparent pricing, fair trade in allowance and Lack of ridiculous, phoney, tacked-on fees won our business. We arrived in the evening, took the vehicle for a test drive and decided to buy with our trade. The transaction was a joy. We dealt with Nick online and by phone, then Alison met with us for everything else. Do your research, and read the fine print from all your dealer choices. Other dealerships had added fees for industry standard equipment. They also advertised their vehicles at one price, then quoted higher when it came to the actual purchase, due to add-ons that weren't disclosed. It was very disappointing. AutoNation did not engage in any of those deceptive practices. You will do yourself justice by giving them a chance to win your business.

My experience was pleasant, but we already new going in that we were going in to buy a new vehicle. We were looking at 1.5 or 2.0 Honda Sport, once we test drove the 2.0, our minds were made up. There was no pressure from the salesman or his boss. They were both very helpful and helped to get us where we wanted to go get to, financially. The process did not take long at all.

My experience with service has always been excellent and feel that my vehicle will last on the road for many years due to the quality of the product and those that maintain with keeping it running.

Very professional and quick buying experience. Great car prep and they made sure I knew all about my new car.

Staff was courteous and professional. My car was thoroughly examined for problems and needed repairs. I was told it was good to go for another 20,000 miles and new tires were recommended soon, price info provided, and no pressure to replace immediately. Best of all, the entire visit was FREE!

Called to confirm a problem with starting my CRV and was told it sounded like new battery needed. Then The service rep checked to see if my battery was under warranty and it was! They got me right in and out. This is why I buy Hondas!

I recently purchased a 2020 Honda CRV Touring from Triston Oldham at AutoNation Honda in Tucson AZ. Triston's product knowledge and attention to detail are excellant. I certainly would recommend him and the dealership for your automotive needs.

Even though my car is several years old I still take a into the service department for general maintenance and repairs. The staff and service technicians are always great. I haven't had one bad experience.

Service associate was knowledgeable, friendly and was able to fit me in to an already booked schedule.

I recently had a battery replaced and my tires rotated. Greg and his entire staff were outstanding. They got me in and out very quickly and Greg drove my car around to the front, so I did not have to walk in the heat. Great experience at Auto Nation. BTW.. Love my Honda civic!! Kim Griggs 😄

The Service Department at AN Honda in Tucson is outstanding. Gregg Cheesborough is honest and very competent. We purchased our current 2020 Pilot from this Dealership. The purchase experience was excellent - very courteous and quite well organized. That’s why we continue to return to AutoNation. This is our third Pilot among the many vehicles purchased from AN. We highly recommend this dealership!

Chas in the service department is excellent! We have switched from Chapman, after several less than favorable experiences, AutoNation has become our go to for all service needs this past year. They are friendly, prompt and they feel like trusted family.

Mike in service was a pleasure to work with. He is very knowledgeable about Honda service.

they have always taken good care of the vehicles I have bought

Service was reasonable and efficient

Fast, professional and thorough maintenance on our Honda.

reliable service. treat you with respect, listen and get it done

Service dept was very reasonable and fast

When it comes to customer service, AutoNation Honda is the top of the field. Both before and after the purchase. Their service dept is 1 of the best I've ever delt with. I am now a life long customer. A gigantic thank you to their employees.

Very customer friendly. Always puts the customer/client best interest first. Will continue going to AutoNation HondaTucson Auto Mall.

I always work with service representative Chas Sobota when having any service work done on any Honda I have owned. Though none of my Honda’s has ever had any kind of serious issue, (which is a major reason for my loyalty) Chas is very thorough when explaining every aspect of my service, including projected future service needs. AutoNation (Tucson Auto Mall) really seems to genuinely desire their customers to have a positive ownership experience. This is a level of customer care I have experienced at no other dealership/brand. Extremely reassuring.

THE WAIT TIME WAS SHORT TO GET THE CAR SERVICED. GOT CAUGHT UP ON MY BOOK WORK. THANKS FOR THE COFFEE.

Service is fast, thorough, efficient! Thank you, Charles Sobota for your help yesterday.

Overall, very good. My main contact, Gregg Cheesbrough was personable, knowledgeable, and informative about the needed repairs, and I did not feel pressured. I felt that his recommendations of appropriate and even though I am not an expert in car mechanics and repair, his description of the work was clear enough for my understanding. A positive experience. overall. Also, I had discussions with Seth about my other car, which has the need for expensive repair work before it is driveable again, and he was able to accept my offer to let you have it after he promised a $100 payment. I am still thinking about this, but towing costs via AAA would exceed the amount he offered. Again, he was knowledgeable and helpful about this issue.

Very helpful crew does a great job. Greg is very nice and helpful. Made sure it got done right

Great service - nice people.

Have had my 2015 Fit serviced here since I bought it and always been delighted with the speed and cost of service. I have not required any major repairs.

Our salesman Adrian Suarez was wonderful again. He has sold us our last three vehicles.

Great services - no problem getting an appointment; maintenance was completed quickly (not much wait time); highly recommend.

Great sales team (Caitlin), very knowledgeable about her cars and very professional. All my questions were answered and needs addressed

The salesman, Nick, was helpful and polite despite the fact I inconvenienced him more than once. I am very happy with my purchase, and the buying process went well at AutoNation Honda in Tucson. I did a lot of research and came into the situation aware of what to expect in the new car buying process in general and with firm knowledge of the car and the price I wanted. I would urge other buyers to similarly prepare.

Waiting Lounge could be more comfortable and have more electrical outlets to use with IPads, Mobile Phones and Lap Tops.

One price and nothing else is some what over rated. That would be fine but fix the car so it does not need things done or look presentable. Wanted nothing to do with fixing four weather strips on all four windows which were destroyed. How can you not see that when you inspect the van? They also would not work with me on pricing new strips and or installing them.

Service personnel there are always helpful. The work is done right the first time, and the communication is on point. No complaints.

Because the team who services my van, led by Mike P., are professional and thorough. Mike is courteous, helpful and explains all that is needed and follows through in a timely fashion. He goes the "extra mile." I would not take may van any where else.

Just bought two cars and had a great experience. Aaron our salesperson was knowledgable and easy to work with on everything. We have dealt with this dealership for years and will continue to return due to their honesty in sales.

These are difficult times but the level of care and service was 5 star as usual. I took my car in for what I thought was a minor issue. It turned out to be more complicated but Mike made it work to my satisfaction with a minimum of fuss.

I had a great experience and both Joe the Sales Manager and Matt, Sales Associate were great. Matt in particular was extremely helpful and very knowledgeable about the vehicle. He demonstrated everything, set up features So that I actually knew what to do!! Also coordinated minor repair work and demo ! Thank you Matt!!!!!

Pedro met us at the door this past Saturday after we had been to 2 other non Honda dealers. He listened carefully as we told him what we were looking for in a new vehicle. He led us to look at one and then after having us take a test drive guided us through a gentle, effective sale of that CRV. My wife and I had agreed that we were not purchasing anything Saturday but the patience and effective listening closed the transaction.

Have used Auto Nation for four years. They have always been great! I feel they are honest. And the shuttle service is great.

The best in service. Great people

I had a great experience at Auto Nation Honda of Tucson, AZ. I dropped in for oil change and new wiper blades. My car was on the lift within 15 minutes. The work was completed in half the time and at a reasonable price. My expectations were exceeded.

Quick and Easy process to buy my Honda. good selection of model trims.

Greg has always taken care of my Honda Accord, and this was one of my “big” service’s 90,000 miles in fact. Did a great job in making sure everything was done and really at a reasonable cost. Totally recommend AutoNation at Auto Mall and big thanks to Greg!