Recent Reviews from AutoNation Honda Tucson Auto Mall

Best place to sell your car. Forget car max and other dealers

My vehicle was taken care of in a record time and the staff was friendly and polite.

2.5 hours for a scheduled service appointment. Oil change, tire rotation and computer update. That is a long time to wait. They did replace the battery also under warranty. Also wanted to change cabin filter ($70). It was 3 years old but the car only had 11,000 mile on it, so it had not been used that much? Should not have need to be changed. The cost of the filter is $20.

They were very professional and very accommodating my experience with AutoNation is a good one. If needed in future we'll deal with them again for sure well tell my friends and family also that there are definitely a place to do business with. Thank you

brought car in for diagnostics. completed in an hour. Been taking the car there for 7 yrs now. Always quick and reliant

wack.

That was the best experience I’ve had purchasing a car. Everything was done quickly and I got exactly what I wanted!

Service was completed as promised and reasonably priced. Service agent went the extra mile to ensure the vehicle was completed promptly.

I wanted them to fix everything. Didn’t seem like they did. But second time I went they were prompt. Just some laziness or overworked mechanics. They do a lot of business there so I understand.

It started out great (due to purchasing a vehicle and paying with cashier check), however towards the end due to requiring services prior to 90-day warranty the perception was, I was bothersome and given a condescending tone when Eddie Holquin would communicate with me. I still have all the text messages as proof. I tried dealing with another employee, Scott Evans; however, he wouldn't return my call after leaving a couple voice messages. He (Eddie) was more concerned with how many years he has been with the company (9 years) and some policy, instead of being professional and helping with customer service. Apparently, the employees need more training. Thankfully, I didn't sign up for their service agreement. My regret was purchasing from AutoNation. I will be purchasing a new vehicle within 1-2 years. It won't be from AutoNation.

Love my experience,did not feel pressured enjoying my new car. The sales people work as a team and in helping go over any questions about my car and the many features my car has. I would highly recommend you checking out AutoNation Honda if you are looking for a Honda dealership for a new or used car.

Didn't have what I wanted, tried hard to get me into something else. Clean and friendly staff.

The service team at the Tucson location provides excellent service and attention. They are prompt with their followup and attention to details. The vehicle under went the level of maintenance required and was returned as predicted.

Everything went very well in the beginning.....with Mario. We really like him. That’s about all the good I can say. We purchased a brand new 2022 Honda CRX Hybrid. Well, it started out good. Once they get your money ,that’s it. They never return our calls. Customer service is bad. I can honestly say we regret buying a car there. We have never had such bad service as far as getting thing’s done. We added door moldings that they said “weren’t in”, (but they are). They don’t have it together. Left message to get the job done, but no return call. Also supposed to have pin striping done. Guess they can’t fulfill that either. Once you buy your car they’re all done with you. GOOD LUCK!! I wish we had known. We would have gone elsewhere.

I had an amazing experience! I had been trying to find a 2021 Honda Civic Hatchback for awhile before coming in to AutoNation Honda. My previous experience at other dealers was horrible to say the least. Once I came here, I was immediately taken care of. It was such an easy going process and I could tell that they had my best interests first. Seth and Bob were awesome and went above and beyond to get me the car I wanted. Bob even went to Chandler and drove down my car personally which proved to me more that AutoNation Honda cares about its customers. To Seth and Bob, you guys made my first new car purchase way better than I expected it to be, I appreciate you guys!

Todd was great. Really happy with our vehicle. Good experience. Hoping we can get an extended warranty issue resolved after the fact but everybody seems legit and upfront not expecting it to be a problem.

Brandon from AutoNation has always offered superb customer service, provided valuable information about my car, and has kept my car in tip top shape. I highly recommend people to come to AutoNation solely for the great experience, fair prices and Brandon! Thanks guys!

I've purchased 4 Honda vehicles from AutoNation Honda, as well as the service of my cars. The staff listen to me when I share details/concerns about my car. The staff are friendly, accommodating, explains issues and honest. Thank you AutoNation Honda!

We will wait to see if the radio update works

Excellent Service. Mike Pescatore has always taken care of my cars in a pleasant, honest and efficient way. He is professional, informative and knowledgeable. Thank you very much for great service.

This place was a blessing and breath a fresh air! I'm not new to car buying so I'm really car specific which somewhat makes me hard to please but salute to Issac! He was patient, found exactly what I requested and was not pushy or overbearing like some of my prior experiences. Great deal and great car! I'm happy with my experience!

Why aren't more car dealerships like these guys? My experience with AutoNation Honda in Tuscon was thankfully a very positive one. The process from first contacting this dealer, waiting for my car to arrive from overseas, and delivery took about 2 months. Throughout this process, Aaron (my salesperson), Charlie, Nick, Paul and Seth (who weren't) kept me informed of the car's status. My feeling is they work as a team, with customer service as their key core value, and it shows. Pricing and transaction was a no games, straightforward affair. It's refreshing to see that there are some dealerships out there that know how to appeal to its patrons. I would buy from this store again and would recommend anyone to them.

Our service was completed as expected. We were advised the car was ready in a timely manner.

Gregg, our new Service Mgr, is straight forward and honest. Not the chattie type, but friendly. He takes care of you, and really knows his business.

Great service at AutoNation Honda at Tucson Auto Mall. Friendly and courteous service from everyone there.

Randall Lancaster was my sales person. He was excellent. Loved the service and attention by sales people and finance personnel too.

Friendly, helpful staff. Went above and beyond

I was supposed to get call about a car that was on hold at the time that I saw it. I hadn't gotten the call so I called the Honda instead, no answer. However, surprisingly one of the staff members noticed the missed call and returned my call within a few hours. I was very happy about that. He got me in touch with a sales Rep Joe Gonzalez who was very nice. I bought the car I wanted!

Their pricing is quite competitive compared to other dealers, for both used and new cars. The salespersons Pedro and Vincent, and the manager Paul made the buying process fast and smooth.

I arrived a bit early, but taken care of immediately. I got my blanket out of the back of my car, found a sunny bench, enjoyed my coffee and before you knew it I was done and ready to hit the road. A little less than an hour and no issues. Thank you

Test drove some used cars. Very nice

Very good they took really good care of you

I've always been very satisfied with my service (and sales) experience at AutoNation (formerly Dobbs) Honda. My most recent experience with Service was typical. Gregg Cheeseborough kept me informed throughout on what was going on with my car, and the wait time was very reasonable. I always bring my Hondas here for maintenance. The proof is in the results: Three new Hondas purchased here since 2004, and they have all stayed in great shape. Obviously it's working for me. Keep up the great work, guys!

Always great service!

Outstanding and consistent customer service. Staff is always willing to go the extra mile.

Brandon was my service advisor and he was excellent. My technician was also excellent. Highly recommend this dealership for service.

They took in my car as scheduled and out when advised. Also gave me a heads up on up coming needed service items. Performed a safety inspection at no charge. The cost of the service items were competitive. I will always bring my Accord to AutoNation Honda as needed. Brenden was a very good service advisor.

I had service performed on my 2017 Honda Pilot on July 12, 2021. My experience at Auto Nation Honda was excellent. The Service Department staff was outstanding. They were extremely courteous and professional, thanks.

As always, my service for my 2020 Honda Accord is handled professionally & quickly. My service tech Greg is awesome! I will continue to buy from Honda because it's a complete dealership from purchase to service to purchase again!

Had a sensor issue that the part was back ordered. Brandon Lee went above and beyond to help me get my car back. I highly recommend him with his manager. Great customer service. Role model for others on how to treat customers.

Spent more than 1 hour and half hour for just an oil change and tire rotation. I will never return to get any other service done at this location. Brandon Lee, the Service Advisor was great though.

Although the service was good I do not like having to go on line to figure out what service I need I want to be able to talk to someone when scheduling for service

I showed up there without an appointment, Aaron and the other associates were very helpful and friendly. They helped me find the car I wanted with the specifications that I was looking for. Shout Out to Aaron for guiding me during the entire process of getting my first brand new car :)

Service technician was polite and accommodating. Got me through the process quickly.

Rosario was awesome throughout the process, and made it seamless. I recently got back to Tucson and was looking to get in and out with a vehicle, and he was able to assist in the process and made it seamless.

I had been considering a new car purchase and had input from many many people, but made the decision to buy a Honda. I accessed the website, which was clear and understandable, and even allowed me to click to be connected with a sales representative. Aaron contacted me super quick, and was very easy to communicate with. I even facilitated a trade-in that was fair and simple to do. Both Aaron and Vincent, the finance professional, were extremely informative and helpful. I love my new CR-V and recommend the experience to anyone.

This place is overpriced. The dash cover we bought for my car was twice as much as we expected. The staff was rude but the clerk in the parts Dept was really nice.

My first experience with Auto Nation started off a little shaky but then turned around. Todd really kept in contact with me putting my needs for a new vehicle first to make sure I was taken care of. Todd really went above & beyond. A few weeks went by & I drove off with the car I wanted. Thank you Todd & the Auto Nation team for making me feel like family!!!

The brake pedal feels spongy now after the brake system flush.

Great team to purchase a car from!

Great service with Alison a few weeks ago!

Friendly and extremely helpful! Our sales associate, Samantha, was very nice and patient and made the buying process as simple as possible. There was no pressure to buy and we were able to chose the car WE wanted. I would definitely go back here to buy another car!

Mike, assistant service manager, was very kind and patient with me as I expressed my concerns about my car. GREAT JOB!

I called I believe on a Friday stating my problems with the car, and was told to bring it in on Tuesday, (Monday was Memorial Day.) My appointment was for 11:40 and I arrived a little after 11. The problem could not be immediately diagnosed, and my service rep, Gregg Cheesbrough, called me to advise me of the problem and that they needed a little more time to solve the problem. It was ultimately solved. Gregg was very helpful and informative with the eplaination of the problem and answered all of my questions throughly My experience was all possitive.

Excellent service! Michael listened to what I wanted to have done before my long road trip and made sure everything was taken care of. He was professional, thorough and friendly. Thank you!

My wife and I had the best experience buying our new car from AutoNation. Honda. The salesman Marco was a joy to work with as was the sales manager Seth. This was our first purchase from them but it won't be our last. They are now "our" car dealer!

I went in for an oil change which took a little over and hour, but in their defense it was slammed! There were so many people there we had to stand until someone left so we could have a seat. Its not as big as Chapman Honda and I normally go there but they had no openings this week. They did well considering the Craziness.

Very efficient

WARNING: AVOID USING THEM FOR SERVICE! I took my car in for a air bag recall and ask for an inspection of the car. First of all, the customer service was nowhere to be found and they were just trying to get people in and out as quickly as possible without taking the time to explain if they found any issues on your vehicle. My husband and I had to demand for the inspection results. They told us everything was fine on the car and they saw no issues. They said they had checked the fluid levels, including oil. A couple days later my car stalled on the highway causing me to almost be ran over by a semi. I managed to get the car our of the highway. I check the oil levels and it was empty. I have no leak on the car whatsoever, my coolant and oil had not mixed, nothing else wrong with the car except now I have a car that is not running! A Honda Accord that normally lasts a last time. We reach out to Autonation asking them to explain how my car had no oil after it was there just days before. My car is in the garage all day. I would have noticed something else wrong. Autonation doesn't want to take responsibility of course, best of all is they say they will help in any way they can... I ask for a quote to repair the vehicle and I get a quote for almost 3 times every other place in town with a suppose discount of $300.... My advice to people is: if you are going to buy a car from them: great! Their sales department is pretty great. If you need work done: DO NOT GO THERE!

I buy a new car almost every year. Yes, I have a problem. I love Honda vehicles in particular. I bought 8 from a competing dealership in Tucson. I’d never worked with AutoNation before. I drive a hard bargain, usually waiting for low tide at dealerships or when there is a glut of unsold vehicles. I usually get the deal I want through sheer stubbornness and patience. NOTE: car sales people are taught to slow down a transaction to wear you down. I bring a book… Anyway…. This time, I sought a 2021 Honda Ridgeline to tow our Airstream Basecamp X. Inventory everywhere is almost non-existent. AutoNation had one—just one—left. I took a wild stab at a deal, figuring I could wait 6 months for inventory to come back if my numbers were rejected. To my surprise, the sales manager and general manager both got involved quickly and made the deal happen. I was impressed. I got the vehicle I wanted at the pre-pandemic invoice price. Done! I was treated fairly and with respect. There were minimal games. The only thing I did not care for was the time it took to close the deal with the paperwork, but that was due to the sheer number of customers. I will go back to see Paul, Seth and Alison next year. Give them a try.

Friendly staff. Made appointment and was in and out in less than an hour.

We were extremely happy, as always, with our service at AutoNation Honda. They do the job right the first time. We have never returned for something to be redone. As busy as we are, I really appreciate getting great service each and every time we make an appointment.

Excellent

My service tech, Brandon Lee, is fantastic. However, the service department itself leaves something to be desired. I arrived at 6:35 am for a 7 am appointment (the service department opens at 7 am) for an oil change service which included a tire rotation. It took 2 hours!! My 80+ year old husband could have done it in 30 minutes. Sure am glad I didn't have to be somewhere right after 8 am, which was how long I thought I would be there.

I bought a really nice Honda Civic sport hatchback back in February 2020 and let me tell you they did a very good job. I knew I had to finance and they made it extremely easy with the process and made it so that I could afford it as they work with you to ensure it’s the right choice for you. I just wanted to thank Neil for the amazing job that he did. I know sales reps need to make their sales and meet their quota but he was very patient with me when it came to the process as this is a huge financial decision especially when it came to getting a car that I wanted by choice and not just one that can get me from point a to b. I also want to thank them for staying late after they closed for me and being very patient with me. Keep doing what y’all are doing!

Recently had a wheel alignment at AutoNation. I was able to book it in a timely manner and they were fast and efficient. Gregg, my service rep, always goes the extra mile when I need work done on my car. Thanks, Gregg!

Just purchased a new 2019 Honda Ridgeline from AutoNation Honda. The entire experience went well. Joseph Felix is an excellent sales person very knowledgeable. The whole process was relatively painless from trading in my Truck thanks Joseph.

Adrian Suarez from AutoNation Honda Tucson still understands what true customer service is. He was extremely helpful throughout the whole buying process and at no time did he rush us for a decision.

As usual I enjoyed getting my car serviced at Auto Nation. Gregg Cheesbrough was my service writer and very professional, friendly and took care of my HRV's service needs. Great job !!!!

no problems / all good

Amazing place to work. Friendly atmosphere. Very professional. Incredible management team always willing to assist. We pride ourselves on great customer service. In the market come say Hi

Carlos Varela did a great job walking us through the purchasing process. We used the Costco Auto Program and came prepared so this was overall a stress-free buying experience. I would definitely recommend this dealership to anyone.

Excellent service. Customer friendly and reliable service.

Chas Sabota is my service representative! Chris is my mechanic for the last 14yrs.

Poor service! Had a 10AM appointment for an oil change and the service tech said it would only be a short wait. The service on my car didn't even begin until 11:30AM!!-this being after I was told it would be ready in about 10 minutes at 11AM. A lot of misinformation and BS. The service manager finally took care of this situation. When I was handed my keys, I wasn't even told where my car was located in the sea of Honda's. Won't be using the service at this dealership in the future.

Great experience and Lee was very helpful in explaining the process to me.

Alison and Vincent were both very friendly, honest, and professional during the whole process of purchasing our Honda Odyssey. Breath of fresh air after visiting other dealerships. Highly recommend

Isaac and Aaron were a wonderful surprise to my stressful car hunting. Aaron helped me get the car I wanted. Isaac helped so much with just being himself and not trying to upsell or cross-sell once I decided on what I wanted. I’d buy a car everyday from them if I could.

Excellent customer service, especially by my service advisor, Chas Sobota. Chas explains your current service and future needs with a personal, friendly demeanor. He is an asset to AutoNation Honda. Highly recommend the Service Department at the Auto Mall in Tucson.

Customer service is outstanding.

When I got my Ridgeline back it smelled like smoke and I don't smoke and no one ever smoked in my truck. I called them and left a message but no one returned my call. Not sure if my truck was smoked in or the person who was in it smelled of smoke. Not happy about the smoke!

Hands down best dealership I've ever dealt with...by far and the only one I will use from now on! Never thought a company could make purchasing a new car so easy and stress-free. The Sales Manager and his entire staff deliver excellent customer service from the start to finish of your purchase....which doesn't stop once you drive her home, they continue to reach out to offer help and check in to make sure customer is happy. Thanks again AutoNation Honda but most importantly hugeee thanks goes to my salesman Pat R, you are thee best

Alison Lynch was amazingly helpful. We had a terrible experience a couple of days prior at Surprise Honda so we were nervous but she was terrific. We set up an approximate time, as we were coming from 2 hours away. Alison knew who I was when I walked through the doors. She made the purchase of our Honda Accord so easy. We are so thankful for all of her time and help. I would recommend her to anyone.

Mario worked very hard for us and we were very pleased!

Great customer service at this location. Work was completed quickly and all services were explained and itemized.

I took my car in at 8:40 for my appt and was told it would be done by 10. All I had done was an oil change tire rotation/balance and a wiper blade replaced. At 10:20 I hadn't heard from the service department about my car so I went up and asked what was going on, was told I will go check. At 10:30 he finally got up went outside came back in and said "oh, good news they'll be done in 30 minutes bad news they are balancing all the tires not just the one that I asked them to do so we won't charge you for the other 3 tires. My bill for rotation $44. Well at another local tire shop balancing is $10/tire so either billed for it or price gouging if is $44 a tire. I even called back later and asked how much tire rotation balance was and was given a whole nether price. Not offering rides home anymore so I was waiting (Thinking I would be home by 1015) it was very frustrating because I had company arrive at my house at 1030. They had to sit outside my house in the heat waiting until I got home as didn't leave dealership until 11. Overall everyone unprofessional, nobody seemed happy I've been going to this dealership for many many years and a lot has changed and not to the best

Always an excellent experience when dealing with the service department.

Virus safety measures in place. Customer service person excellent & helpful.

Customer service is always excellent at this location.

The service was good. I would highly recommend that AutoNation Honda get COMFORTBALE chairs in the service waiting area, especially with the number of people waiting. There are comfortable chairs in the main sales area but with the amount of people waiting, they need better chairs in the service area.

I loved customer service and all the staffs were very helpful.

Very good service, it was done on time, the staff was helpful and friendly.

I have been going to Autonation Honda since 2013. Michael Pescatore in the service department has always helped me take care of our Accord. He has helped me save money on my service needs or told me the things that I could take care of myself (cabin airfilter). To top it off, everyone we have dealt with at Autonation Honda have been kind and courtesy throughout the last 7 years. Thank you

Terrible, terrible service. I have been emailing back and forth with a representative on a car that I was interested in buying for 3-4 weeks. I built rapport with this person, Alison Lynch, and she was the only person who knew what I was looking for in a car. I set an appointment to meet with her letting her know that I was ready to purchase, cash in hand. She told me before my appointment that if I am late or if anything changes to let her know and that she would return the same courtesy. I get there for my appointment and she completely dismissed our appointment that we had set to help customers who just walked into the dealership. Needless to say, her lack of professionalism cost them a sale. I brought this up to the general manager Paul Peranzi, and instead of rectifying this unprofessional behavior, he completely ignored my emails, and raised the price of the quote on the car I was interested in, simply because I pointed out her unprofessional behavior. Overall a very bad experience, terrible management, would not recommend anyone go through this dealership. They do not respect their customers. I ended up purchasing a car through Precision Toyota, who had 100x better service and management than Autonation Tucson. Don’t ever spend money at a company who doesn’t respect their customers. Period.

Terrible, terrible service. I have been emailing back and forth with a representative on a car that I was interested in buying for 3-4 weeks. I built rapport with this person, Alison Lynch, and she was the only person who knew what I was looking for in a car. I set an appointment to meet with her letting her know that I was ready to purchase, cash in hand. She told me before my appointment that if I am late or if anything changes to let her know and that she would return the same courtesy. I get there for my appointment and she completely dismissed our appointment that we had set to help customers who just walked into the dealership. Needless to say, her lack of professionalism cost them a sale. I brought this up to the general manager Paul Peranzi, and instead of rectifying this unprofessional behavior, he completely ignored my emails, and raised the price of the quote on the car I was interested in, simply because I pointed out her unprofessional behavior. Overall a very bad experience, terrible management, would not recommend anyone go through this dealership. They do not respect their customers. I ended up purchasing a car through Precision Toyota, who had 100x better service and management than Autonation Tucson. Don’t ever spend money at a company who doesn’t respect their customers. Period.

In overall I had a great experience purchasing my car. Matt, Carlos and the staff was great and were able to help me get a car that I could be happy with. Very good service and very professional. I would definitely recommend anyone to buy a car at Honda autonation.

We live 120 miles from Honda Nation. Allison set up an appointment, and we were met at the door on time. We chose to wait for the transmission oil to be changed. The nice waiting area and the timely service of our car made for a great experience. A special free service found our brakes and tires were good. Allison was very professional but friendly. Gonna service is a "well oiled machine".

They were able to get me a vehicle from Phoenix by the next day. They also respected the Costco price even with the current market situation. This makes me want to purchase another vehicle from them in the future. The best car buying experience I have ever had.

Extremely attentive service. When a problem arose it was quickly taken care of.

Took HR-V in for a recall fix. The car sat outback for almost 3 hours before it was brought in for repair. The repair took less than 1 hour. 4 hours out of my life. ☹️

Great Sales experience with Pedro. Very knowledgeable, pleasant and good to work with

Mike helped get my truck in for an unplanned tire replacement on a very busy day.

Great service and friendly! Would recommend.

Great service

Chas got me and my car in and out without any issue. Easy, simple. 5 stars.

Professional and courteous! Definitely recommend buying a car there. :) I love my 2015 Honda CR-V!

Wonderful experience with Eddie being a tremendous salesman.

Awesome service thanks Frank!

Frreiendly and competent

Chaz was excellent! It was all taken care of quickly!

Service is always great, everything explained well and thoroughly.

Always a pleasure doing business with Auto Nation. Service on my Honda Passport is usually done before the promised time.

I was pleased with service on my CRV from calling to making an appointment to the finish.

This was the best car buying experience we've ever had! Eddie and Rich were terrific to work with. We love our new CRV

Quick and efficient service with good results!

Salesman was knowledgeable and helpful even after the sale.

Carlos-sales was very helpful in presenting the car to me. He is very knowledgeable about the car and sales process, everything went very smooth Thank you Carlos

Service reps and mechanics at AutoNation Honda are professional and trustworthy. This is our 4th Honda purchased there. I would not take the Pilot anywhere else for service. The service is always completed right the first time without any returns. I highly recommend AutoNation Honda for all of your Honda service.

The staff are very nice and accommodating, and I really like the service package they gave me with my 2016 Accord I just bought from them used.

My car service was great. My car is working so well. They did an amazing job from check in to the service being done. My customer service agent was great! Customer service was great and friendly. They did do the service in a timely manner. And all my needs were exceeded. This is the best care I have had at a Honda service center. I came from out of state and this place exceeded my expectations. Thanks so much Angela

Working with service manager Gregg made all the difference! Excellent customer service from Gregg!

I originally came in to have my son help me purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, I knew this was the place to make my purchase. This was the best car buying experience I've ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my son and his wife came back a few days later and traded in their 2018 Honda CR-V for a 2021 CR-V as well. My niece who was also in the market for a new vehicle drove to Tucson from Phoenix to purchase her own 2021 Honda CR-V from AutoNation Honda. Just goes to show how one dealership's professionalism and honesty can lead to the sale of multiple new vehicles within one family. We are customers for life. If you don’t like feeling pressured and want a great deal and buying experience call and ask for Frank or Paul.

As always, great service. We have been taking our car here since 2004.

Staff was courteous, professional and attentive. Highly recommend them

Service was outstanding! We had to be somewhere else about two hours after our arrival. They prioritized our service and we easily made our next appointment. The truck looked great after service!

I love the service at AutoNation.

They were very nice and they said it was gonna be a long wait but it wasn’t in the man that helped me was so nice and he did everything I needed to do any yet and I Al the questions I ask he was right on it I love animation is a very nice place thank you for servicing my car Deborah Nelson Deborah Nelson

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife and I came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law (who?s flying in from Seattle to purchase his CR-V) and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family. Integrity, character, honesty are what I live my life by and to see a entire dealership have those same core values let?s you know this is not your typical dealership!

My only complaint is that when I made the appointment I was told that the repair would take 1to 1-1\2 hours. After I'd been at the dealership for about an hour I was told that it would be about another 2 hours. Had I known it was going to take that long I'd have had the courtesy vehicle take me to the mall.

Very good service! It just took a little longer this time.

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

An amazing experience from start to finish. My wife originally visited here to look at a pre-owned car and met up with Seth. While we didn’t end up going that route our shopping landed us on a new Pilot. The experience was exactly they why I would run things if it were my store. We live quite a distance away and Paul was able to work the numbers, come to and agreement remotely. Seth drove to Chandler to get the car for us. Pat was nice enough to show my wife around the car last night when she just stopped in to see it ahead of delivery this am. Joseph in finance was amazing. No pressure, just options and terms. Like I said at the beginning. If you are in the market for a Honda and want a straight forward and pleasant shopping and buying experience, these are your guys.

Wonderful, stress-free experience. Mario was amazing in helping me find the perfect used car for my teen driver. At no time did I feel pressured or rushed to make any decisions. By far the easiest car buying experience. If you’re in the need for a vehicle, I highly recommend Mario in assisting you at AutoNation Honda in Tucson *by the Tucson Mall

I originally came in to help my mother purchase a 2021 Honda CR-V and after dealing with the GM, Paul, and our Salesperson, Frank, we knew this was the place to buy all our vehicles. My mother had the best car buying experience she's ever had in 60 years. Because of the integrity and professionalism of Paul and Frank, my wife came back a few days later and purchased a 2021 CR-V for our family and a few days after that my father-in-law and niece both purchased 2021 CR-Vs too! Just goes to show how one dealership's professionalism and honesty can lead to the sale of four new vehicles within one family.

Gregg did a great job, he was very helpful.

I had the best experience buying my 2021 Honda Passport from AutoNation in Tucson, AZ. The salesman got me the best deals and throughly explained to me all the vehicle features and components. Thank you Mr. Alassady for all your help in this purchase, deeply appreciated. The staff and managers are courteous and very friendly and helpful.

Great staff! They fit me in late notice for a larger service item. I so appreciated the Tucson AutoNation team for their flexibility. They also did a great job on my vehicle. Thanks especially to Scott. I’ll be back!

The usual great service! Prompt effective and friendly

I've been a customer here for 20 years and don't have anything negative to say. Kudos to their service department, which is outstanding.

Took my car in due to a recall. Fast, friendly service!

Excellent service experience. They took my car in on time. Service and recall performed while I was waiting. Very courteous service writer and I was also surprised how fair the price for my service was. Definitely recommend this dealer .

Took my car in for an oil change and to get the transmission fluid checked. I had made an appointment in advance, They said it would take about 40 minutes. It actually took 2 hours to get it done. In that time, no one gave me any update on how long it would take. I only found out after finding the service tech. This is WAY too long, and the customer service was terrible. Not the first time this has happened here. I’ll certainly check out other options for Honda service in the future.

Even though I was disappointed with the fact that the battery died in my new Honda CRV after only a few months Jeff took great care of me! He diagnosed issue very promptly and got me taken care of immediately! Great service team!

AutoNation is not a Honda dealership, and it's one of those owned by the company AutoNation. I had my 2018 Honda Civic Sport Touring warranty serviced here in October for free from Honda. There was a recall on the fuel pump. Originally I scheduled and was told to have half a tank of gas which I did. Went to the dealership and was told I had too much gas... Rescheduled and came back with roughly the same amount of gas and was good to go. Not sure if the workers heads are okay. I get my car back stinking of 91 Octane fuel as if the mechanic sat in my vehicle gas soaked, and I had already mentioned to the customer service team who followed up on my appointment. Furthermore, the most annoying thing about AutoNation was 4 salesman texted me without me asking to BUY MY VEHICLE when it was there for service. First time customer. I mentioned this to customer service and no management nothing reached out to me. I am writing this review to help others. DON'T GO HERE. Go to Chapman Honda. This place is a JOKE!

Great

Great service from my representative. Has been with me since I purchased my car.

I experienced much con fusion in service dept resulting in 3 trips for my repair

Process was very easy. Matt was very helpful in helping me pick a car and letting me know my options.

Great service. Nice waiting area where I could work.

Greg did a great job and explained the work to be done in detail. We felt well taken care of during our visit.

Very good service and done on time.

I would never again buy a car from this dealership. We bought a 2109 CRV CERTIFIED preowned vehicle with 18k miles, on April 14 2021.The temporary registration they provided listed it as a 4DSW - station wagon, which it is not. DMV told us they didn't get the paperwork till one month after our purchase, so we had to go to DMV ourselves to extend the temporary plates/registration before they expired. 6 weeks after we bought the car the brake system and hatch stopped fully working. We brought it in for service and found out it needed a new battery. Don't they test this as part of their certified checklist? I called and spoke with the General Manager, Paul, last Monday. He promised to research these issues. One week later and no return call. Lastly, the Recall Disclosure Form had the box checked for "no recalls". We learned last week that back on March 31, two weeks before we bought the car, NBC news and other news outlets announced a recall of the CRV fuel pump. So we to make another trip to the service department to get a new fuel pump installed. Totally inept service.

Took far too long. Was in the dealership right at two hours for a simple oil change. If you can't do the job because there is a shortage of workers then change the website to schedule fewer appointments. Customers are not cattle, and they remember discourteous treatment.

Excellent customer service and transparency. Great experience for repair.

I am happy with the good service. Thank you!

Purchased second car from them within two months due to an unfortunate accident. Just an all around great staff, very helpful and very patient, and absolutely no pressure. Will definitely go here first for when I need another vehicle. If you like to haggle, hit up any of the Jim Click dealerships, and enjoy paying more for an older car with more mileage. If you want the best deal you can get immediately, visit Auto Nation Honda.

They have keep my care running for a long, long, time. That speaks pretty load.

I had recall work done recently & even though they were short-handed, they took care of my car in a timely fashion. My only problem is I wish they had name tags, so I knew who was taking such good care of me.

I had an appointment for an oil change at 1 PM. They didn’t even touch my car until almost 3. I got two new tires because I knew I needed them. That took until after 4. The service technician said it took so long because they had trouble getting the tires off. What?? Then he complained that he had got some oil on himself. LOL! I won’t go there again

A two hour recall repair took four hours! Service rep did not volunteer updates, he had to be asked for updates.

Outstanding. Michael pescatore is prompt professional and personable. Not to mention straightforward and honest

Great service

I have been looking for a used van- I went to another dealership in April and bought a vehicle with them- it turns out that the vehicle needed alot of work before i would accept taking it off the lot. It ended up being a negative experience with poor communication, having to chase down answers, and dragging on and on. I ended up contacting the Attorney General and the deal was dissolved. The dealership did give me an immediate refund. I waited a few months to recoup my nerve and started looking again. AutoNation Honda had a Honda Odyssey online that was in my price range. I went to look at it and was met by Pedro, who became the sales person that i dealt with. During the test drive both of us noticed a sound that needed attention. I had told Pedro of my previous experience, and Pedro bent over backwards to give outstanding honesty, transparency, and communication. Pedro texted me pictures of parts lists, the mechanic working on my van, called me daily to give me up dates, I can't thank him enough for his excellent service. Pedro followed the van through every stage of repair and kept me posted. I am very happy with the whole experience and most notably my wonderful new used Odyssey! Thank you Pedro and AutoNation Honda!!!

They are professional, kind and give excellent customer service. My dealings with them, whether I’m having service done on my CRV or buying a new one, has been very fair and I appreciate that ☺️ and of course, I’ll be back when I want to trade in ... Thank you !!!

Gregg was wonderful. Service was done on time as promised. Highly recommend them.

Very professional, patient, informative, helpful. They did not hard sell but provided information and were willing to work with me.

I cannot say enough great things about Gregg Cheesbrough at Tucson’s Honda Nation on Oracle. We purchased our Pilot there and he has been helping us with service ever since. His attention to detail, professional manner, courtesy and follow through make us return to him for every appointment. I have always been treated fairly and with respect. Maintenance and service has always been accurate and timely. Thankfully, they are busy, but I see he treats each customer with care. Highest ratings to Gregg. Returning customers speak volumes!

This Dealership (Allison in service & Jeff, Srvc Mngr) exceeded my expectations !! Especially Bcz I drove up w/ a serious car issue after crossing several deserts thru 3 states !! They took my car ASAP ... my brand new Beautiful 2020 Accord w/ 5300 miles, they were SERIOUS, COMPASSIONATE, & THOROUGH - including cleaning my undercarriage &returning my gorgeous car to original pristine condition in 1 hour with NO CHARGES .... Allison & Jeff also communicated w/my Home Dealership in LosAngeles so all Facts were Clear - VERY IMPRESSIVE !! Bless you Allison & Jeff - I love AutoNation Tucson

Do not buy a service contract here. Like at all dealerships you will be pressured to do so, but their service drive computers do not interface with the sales contract computers, and you will always have to be proving that you have a service contract in order not to be charged for things that are covered. The prices are fair, the staff is generally nice, the surroundings are clean and inviting, but you can get that at almost all the other dealers. This service contract issue is enough for me to take my business elsewhere after buying or leasing no less than five vehicles here. Management cared so little about my concern they did not even bother to reply to me. I'm gone.

We were immediately treated with prompt, courteous and friendly service. We especially liked our salesman, Joe Gonzales who was wonderful! We are very happy with this dealership and would recommend it to anyone!!

From “Hey, great to see you!. Here is the car we’ve talked about”, to “enjoy your new vehicle”, they made it as comfortable as buying a car can be. We can’t say anything but positive word about our sales guy, Pat. He went WAY above and beyond - he even went out and brought back lunch for my wife and me. Everyone was friendly, and helpful. Fabulous job Pat and crew!

Great service from Roz! Appreciated all the time he took with us!

Service department is very courteous and professional. Provide good service for my C-RV and very helpful explanations of work done and the results of all system inspections for the car.

Was so happy to have Jeff Dewalt back as a service representative. His professionalism and customer service was missed. Everything went smoothly and back on road in short time.

Brandon as great start to finish. He even gave me 20cents for the vending machine. He did inform me the car was is coming.

Excellent help and service from sales associate Alison Lynch and the dealership

Service was always done well and in a timely fashion

Hassle free and Rosario was good to work with.

Good quick service and friendly staff.

Each time I get my Accord serviced by my technician Greg, he is always very pleasant, professional, well knowledge & thorough.

The service team was efficient with drop off and pick up. They carefully inspected my car for other areas needing attention and treated me fairly. My car performs much better on the road than it did before.

Excellent service. Provided scheduled maintenance, fixed recalled fuel pump issue and updated the computer firmware. The service advisor was efficient and knowledgeable and kept me up to date on the status of the repairs. I regularly maintain both my cars at this dealership.

A very positive experience. All the personnel from the two sales folks (Triston & Pedro) to the management staff were great. Calm, non-invasive, professional. We would recommend this dealership again. As for the car, perfect.

Our recent experience at AutoNation Honda was favorable. Our saleslady Allison was extremely knowledgeable and helpful with programing our CRV. And her "after the sale" assistance has been helpful.

Seth our salesman was very knowledgeable and friendly. We love our new 2021 Ridgeline.

Todd our sales guy was amazing!! He made himself available and went above and beyond to make sure I had all the information I needed to make my decision. I was looking at leasing a Honda and I needed different quotes. That is exactly what he did for me.

Matt N. - FANTASTIC JOB working with us on our new car purchase.

I went to have an oil change and was kept waiting for an hour and 45 minutes. I asked someone in the showroom if there was a manager in the service department I was told he was out due to health concerns. He offered to find someone else to help me but came back and told me he was in a meeting. Many more issues, but don't have the space here to voice them. I spent $41 on an oils change and was very upset by the wait and when I checked out, the service advisor handed me my keys and paperwork and never even told me where my car was. Very unprofessional and frustrating experience.

Employees wore masks, and surroundings appear to be clean, especially the lady's restroom. Customers were offered free bottled cold water. Was a little disappointed that there was no popcorn or snack machine, but it certainly would have been a concern if they had it available during this pandemic. Advisor Gregg Cheesbrough periodically gave me updates on my vehicle which was appreciated. Although it took hours for the work to be done I came prepared for the wait by bringing a snack and reading material. Also got some exercise by walking to Oracle/Wetmore to have breakfast and shopping at Ross.

Absolutely the best customer and vehicle care! Mike Pescatore easily takes care of my questions and service requests to keep my CRV in great shape.

Service is consistently great and friendly.

Thanks Eddie on helping me purchase my new vehicle! He was very helpful & informing as well!!!

Honda Auto Mall service was excellent. Their representative was exceptional and, my wait time was resealable. Very satisfied with the service price and quality of work. Highly recommend Honda.

Always satisfied with the service department. The comfort of having services completed from arrival through departure continues to be a positive experience.

I aiways appreciate working with advisor Chad Sobota to maintain my vehicle in top condition.

The work was not performed correctly.

Auto Nation Honda Tucson--Simply the Best! I brought my car in for them to check my shocks and struts as my front end bounced off of the pavement when driving over dips in the road. I needed them to tell me the truth, hoping that it wouldn't cost a bundle. They took my car for a test drive. Conclusion? The shield protecting the engine had dropped and it was a matter of screwing the bolts tighter to hold it in place. Charge? $0.00 Honesty is still the best policy. Thank you Auto Nation Honda of Tucson!

I was taken care of professionally and kindly. The automation service department were patient with my questions and took the time to answer all my inquiries. 10/10 recommend

Great service as always. My car feels great, I can definite feel the difference after the maintenance service. Thank you!

Very friendly and honest. Error code called for oil change and new spark plugs, but after reviewing my service record first was told no need for new plugs. So had to pay for oil change only.

Ok I guess

I can?t say enough good things about Paul Peranzi and his team. It started with and a problem with servicing my 2015 Honda CRV. It ended up being a good experience buying a new car. Eddy was very knowledgeable about the car we were purchasing. He took the time to tell everything and how it worked.

We had a great experience at AutoNation Honda. Matt was great to work with and so was everyone we came in contact with. There was no pressure which was wonderful. Matt kept in contact with us and when we picked up the car it was nice to have our preset selections already set up in the car! Highly recommend shopping at AutoNation.

Service technician was very helpful and provided good advice regarding prioritizing several repairs/maintenance items. Great job!

Great service representative, Mike. He explained the maintenance codes and the car was completed ahead of schedule.

I bought my CRV yesterday at AutoNation and never thought it would be that easy/ quick nor would I ever have such kind customer service personal. I will truly say, if you want a superb Honda, whether it be new or used, go to AutoNation Honda. Thx!

I love this Honda dealership. It is easy to make an appt for service online or by phone and my appt was for a couple of days later after I called. They explained everything they did, were friendly and courteous. I always take my car there.

They are helpful, courteous and have integrity in their work! Chas was especially helpful in explaining what my car needed.

Chas is my service person at Autonation Honda and I cannot say enough good things about him. He is thorough, kind, considerate, and polite. He listens, gets and gives answers if he doesn't already have them, and ALWAYS gets back to you in a timely manner. Furthermore, he is up front about anything that needs to be done and does not "surprise" you with unexpected information and costs. I don't know how I ended up with him as my service person, but I'm glad I did. Actually, I think I chose him because, after watching all the other service team members, he seemed the most calm and considerate. This is a great service department and they do a great job on everything they do.

Es el lugar mas maravilloso de tucson

Both myself and my significant other have purchased cars from AutoNation Honda. Only the best experience in the world! They are kind, considerate, never pushy, follow up with all your questions, you name it. After purchasing my car, I have been in for service on several occasions. Chas Sobota has been my service person and I cannot say enough good things about him. He has taken such good care of me and has never surprised me with unexpected charges, always has been upfront, always calm and considerate and kind. This is a great place and they have a great service department, especially if you deal with Chas.. You could do a lot worse and not any better.

In the past, AutoNation has been great. This time, however, someone went in to the vehicle configuration and changed the system to metric. I can understand going in to the menu from the steering wheel to change the oil life status in Maintenance Minder, but to change things to metric requires accessing vehicle setup from the radio/phone screen. I brought in the car for oil change/tire rotation, that's it. The only other item was cabin filter change. Check your heads up display before you leave this dealer to make sure someone didn't do the same thing to you!

Excellent service....Gregg Cheesbrough is my go-to guy and he’s been there for me every time....

Have dealt with Mike Pescatore at AutoNation Honda for years, always helpful and goes out of his way to provide a pleasant experience whenever I need service.

Very friendly, knowledgeable and efficient staff!

Easy to make reservation. Vehicle was ready before originally estimated.

Service manager, Mike Pescatore, has been keeping us driving down the road for many years. Always appreciate his advice, friendly manner and honest concern for the care of our cars.

Gregg was excellent! We appreciate his advice regarding the service options. The Service was completed on a timely basis. We will use Auto Nation for service in the future.

Great Service!

They are nice folks, but maybe not the techs. So far, after every recall there have been introduced problems with what they touched and they refuse to fix what they broke. No issues before recalls, now doors won't close, problems with starting, etc. I've opened a case with Honda America to report them...

Auto Nation has treated me very well. They have serviced my vehicle and have been very helpful.

This was my first experience with Honda Nation, as my new car was due for its first oil change. I was told over the phone that the time for this service was about 1-1and 1/2 hour. I told them I would wait for the vehicle to be serviced . It turned out the service took two and 1/2 hours. I am diabetic and needed something to eat- I was directed to a back area where there was a candy machine - which did not work! I was not pleased. Then the mechanic spent time looking for the wheel nut master remover, and could not find it- instead of asking me where it was. This took extra time.( All they had to do was ask me where it was) They finally used what they called their 'master. IThe service rep did his best and kept apoligiizing for the time and did offer me a free oil change next time. While that was a nice guesture, it did not resolve the longer than planned for time frame.

From the minute we entered AutoNation til we left everyone we dealt with was pleasant,professional and knowledgeable. They were upfront and willing to work with us so that we were pleased with the purchase price. Joseph Felix was our salesman and did a wonderful job. Answered all our questions and really worked well with us so that we would be happy with our purchase and decision. He went over all the details in the car so that we were able to feel comfortable when driving it. We visited several other car dealers before deciding to look at a Honda Pilot and visit AutoNation. Very pleased with the total experience. Would recommend Auto Nation to others who are looking for a car. If in the future we plan on buying another car we will return to AutoNation. Also want to mention that Richard Cantabrana Did an excellent and efficient job going over the financing.

They keep to their schedule, seats are covered with plastic, kept updated on the process and friendly

Very friendly and professional sales staff. Frank is the best we ever dealt with. Carlos also exceptional. Paul, the GM was very helpful. I hope I don't have to buy a new car again for a few years but if I do I will start there.

Awful customer service; the “manager” Greg will laugh in your face if you try to take him up on promises made beforehand. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝! 𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘢𝘥. Customer service, in my opinion, is so critical in today’s world, especially given the virtual nature of our world. My continued experiences at 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧 𝐇𝐨𝐧𝐝𝐚 𝐢𝐧 𝐓𝐮𝐜𝐬𝐨𝐧 continue to leave me frustrated, angry, and saddened that we as customers are nobody’s in the world of auto sales. ⁣ .⁣ The sales manager, 𝐆𝐫𝐞𝐠 𝐏𝐨𝐥𝐬𝐨𝐧, seems to think that’s he’s above helping customers. The 𝐢𝐫𝐨𝐧𝐲 is that his job is based on customers. I can go into great detail about his wanting ability to listen, to assist, and to ensure that customer’s are happy and taken care of, but I won’t. Though I will shed light on the most recent experience with Greg and AutoNation. This has confirmed that after owning Honda’s exclusively for the last 20 years that I will never buy another. That should tell you how bad the customer service is at AutoNation Honda in Tucson. Greg proceeded to 𝐥𝐚𝐮𝐠𝐡 at my wife when she asked that he honor an agreement made between him and myself. There was not a timeline attached to the agreement, and because of Covid, we did not drive our car much over the last year. Conveniently Greg decided that he would disrespect my wife @jenniferlynndonahue today, which resulted in her leaving the dealership frustrated and angry due to his laughable communication skills. ⁣ .⁣ 𝐇𝐨𝐧𝐝𝐚 and 𝐀𝐮𝐭𝐨𝐍𝐚𝐭𝐢𝐨𝐧, 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭𝐚𝐛𝐥𝐞! ⁣ .⁣ .⁣ .⁣ @autonation @honda @officialwarrenbuffett #tucson #honda @greg.polson #hondacrv #crv #hondalife #hondanation #hondalove #carsofinstagram #instagram #instagood #customerservice ⁣#car #fail #badcustomerservice #hondaservice

Absolutely horrendous service, promises are not kept and customer service is lost on the management there. Do not go to Autonation Honda expecting to be treated as anything other then a wallet.

A joke of a dealership with an even bigger of a joke general manager. When you make a deal with someone , you honor it!!! You don't laugh in there face, keep acting like your very lively hood isn't 100% dependent on every customer

First time to have car serviced at Auto Nation. Excellent reception at checkin. Gregg went over the options and costs for services. He said the wait time would be about one and a half hours, it was less than that. The wait area was neat and clean. Costs were as expected. Thanks to the Auto Nation service team for a great experience. Will be returning.

The entire buying experience at Honda was very pleasant.

My husband took our Honda Civic in for a transmission service and said Gregg Cheesebrough was the best representative he had ever had. The service was very fast and efficient given the high volume of cars there that day. Thanks again for the great experience.

I went to AutoNation Honda on April 21st with low pressure in one tire. I did not have an appointment. They were very busy with scheduled repairs, but service advisor Charles Sobota found a way to fit me in. The tire could not be patched and he replaced it with a new tire. The work only took one and a half hours. Excellent service by an excellent advisor!!!

Our Service Advisor, Gregg, was very professional, friendly, and helpful. No surprises!!!

I had two issues in getting two small problems resolved, the Autonation personnel at AutoNartion Ford Scottsdale were unresponsive, I spoke with the General Manager and Manager of Finance at AutoNation Tucson Mall and they were prompt to resolve the issues. Incidentally, I later spoke to the General Manager at Scottsdale Ford and he was very helpful in following up on one issue.

Great service as usual. Even helped me sync up my phone

I was there for a 60,000 mile service. The service writer was friendly and helpful. The time it took was reasonable and was within the time promised to me.

I’ve owned so called “luxury automobiles” in the past including Mercedes, Volvo and Audi, but never have I received such excellent service as I have at AutoMall Honda. The service managers are professional, thorough, and friendly; the mechanics, top notch. I have complete trust in their recommendations—never have I had the feeling they are trying to “sell me a bill of goods”, unlike with other brands. Whenever my tire pressure light goes on, I drive by, and they take the time to immediately check it out. With Honda, I have peace of mind, which is a big deal to me. Five stars out of five for AutoMall Honda! ⭐️⭐️⭐️⭐️⭐️

The customers service was outstanding! They didn't mess around and try to sell me on something I didn't want. They gave me top dollar for my trade-in, came down to what I offered on the purchase price and that was it. No nonsense going back and forth.

Excellent service as always on my 2010 Honda CRV that has 137,00+ miles on it. The amazing staff has performed all the maintenance on this vehicle.

Have always had good experiences with this dealership. First visit since covid and I was concerned as to what their precautions were. Very pleased. Everyone was wearing a mask and I felt comfortable in waiting area (I'm a high risk senior.) They did an excellent job servicing my car, as usual.

I really love my car , and pedro give us a very good customer service always there to answer us any question or any we have doubt

AutoNation Honda always takes great care of me and my Accord - I couldn't ask to be treated any better!

Love going here for service. In and out quickly. The whole team is wonderful. Mike Pescatore is absolute BEST!

Buying a car here was so easy. Getting it's first maintenance done here was even easier. The Service Dept was quick. clean and so friendly. Highly recommend

My agent was exceptional and the car was completed in a timely manner.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

After having multiple horrific experiences with other AutoNation dealers, it was a breath of fresh air to purchase a car from AutoNation Honda Tucson. When we found the car online, we called and did the deal over the phone, emails, and texts. Matthew Nenadic was our salesman and he went above and beyond to take care of us and our needs. He sent us detailed pictures both good and bad of the car so we could make an informed decision on the car we were buying. Something AutoNation in Henderson Nevada refused to do. Matthew and his manager fixed and/or replaced the things that concerned us on the truck. The pricing and fees were all upfront and detailed before we even made the 6 hour one way trip to pick up the car. Something AutoNation Ram in Phoenix did not and tried to gauge us after making a 4 hour trip. The whole experience was seamless and Matthew was more than professional. I would refer anyone who wants an honest, hard working, and caring salesman to Matthew. Thanks Matthew and everyone involved at making this purchase stress-free and for going beyond my expectations.

great service. was able to get me in the day I called. they always do an awesome job on my car. Bunch of guys there I trust. I think it was the assistant manager in the service department that took care of me this time.

Repaired drivers side view mirror in process disconnected seat memory switches. had to drive back to dealer and waste another morning , never mentioned any offer to makeup for another morning lost such as a free oil change or a coupon towards a discount of some form.

I loved my experience purchasing a car through Auto Nation! The staff was very knowledgeable, and helpful. This is the 2nd auto purchased through here, I would send friends and family here if they're looking to buy new or used.

Had a good experience when I took my car in for the 85,000 service. Brandon was very helpful in being sure that everything went smoothly. I have never taken my car in for service to any other dealership than AutoNation Honda.

My Honda Pilot is now 11 years old and in those 11 years I haven't had a problem with service until this last visit. I Had an appointment for PM for an oil change, tire rotation, and new battery. After a little over an hour wait my car was still not taken into a service bay. I complained and it went in about 15 minutes later. But it was still almost 4 P.M. before my car was completed. The service rep apologized and explained they were just overwhelmed that day (Perhaps a mechanic or two were out sick) and took $20 off my bill. So in over 10 years this is the first time I was disappointed, so I would still highly recommend them.

Everything was completed on time with no problems.

The service provided was excellent. The service rep handled my request well. When there was some problem diagnosing what I described, he had me drive the car with the technician. The technician heard what I described as the problem and eventually found the source. There was and alignment problem and they suggested a new set of tires that were very reasonably priced.

Just purchased a new Honda from Autonation on Wetmore. Was a very pleasant experience ; no pressure like some of the other dealers! Loved our salesman, Frank Sallach! Would recommend him and the dealership to anyone looking for a vehicle!

Yesterday I wrote a review on Honda Autonation in Tucson az, I think is fair that I write a new review to let the people know that I received a call from the GM in Autonation, he apologized and let me know that they would honor the offer they had given me, I told him that I appreciate the call and that speaks highly about the Autonation. I sold them the car at the price we had agreed in the beginning.

I have only used the service department and can say that I trust them completely. Have always received excellent service for my old CRV.

Courteous and job done quickly.

The customer service is outstanding! They really want to know if the customer is happy!

This is the only place I will take my Honda Accord to get maintenance done. The service people are nice, respectful, and honest. Never an up charge on things that don't need fixing. I have been going here since 2013 and will keep going as long as I own my Accord. Thank you AutoNation Honda.

I bought my 2016 Honda HRV from Autonation brand new, wall the bells and whistles. I have continued to have it serviced at the dealership,with excellent service. They are excellent,honest,and have never tried to upsell me on any service.

I really appreciate the quality of the customer service and repair arrive at Auto Nation. Chas was very helpful getting my expensive repair covered by my extended warranty. I am grateful.

Chaz is amazing... always on top of everything, great customer service. on time service...

The service was excellent. They were able to give me a checkup at the same time as purchasing my new tire.

disappointed at the length of time the service took

Friendly and knowledgeable sales personnel. No pressure to buy as that would not be tolerated.

I've been a customer at AutoNation Honda since 1997 and have nothing but the highest praise for their staff and the quality of their service. My own experience with service advisor, Mike Pescatano over the past few years has been flawless.

Great place to do business . I have been patronizing Autonation Honda for years. Always a delightful experience

Great job with a superior advisor. Mike is easily the best advisor I have ever worked with.

Auto Nation Honda always surpasses my expectations. My service advisor, Mike Pescatore, made sure my repairs were done in a timely manor. I highly recommend AutoNation Honda’s service department. Darlene Curiel

Service rep was courteous, knowledgeable and very pleasant

I have purchased many cars in my life but this was the best experience I have had. They were friendly, knowledgeable, and most importantly they were not pushy! I felt they were honest and I got the best deal possible. They really looked out for me!

I had this scary experience of having my tire blowout on the highway. We had the car towed to Honda Auto Mall in Tucson. Early the next morning , at opening! - Mike already knew why I was calling had the car being looked at and was working on getting the replacement tire. Mike took care of the car...and as always, was so kind to me and assured me it would be all fixed. I will not take our two Honda Accords anywhere else.

We bought a new Honda Civic for our son and the process was stream lined from start to finish. We appreciated the assistance with better rates and payment options.

Mr. Adrian Suarez did an excellent job explaining the price, process and going over features on the new car.

Went in to get an alignment and transmission fluid change. They sold me on the major service, I am such a sucker. First they said they'd give me 10% off but then they didn't in the end, don't take any verbal promise seriously. Second they didn't apply my free oil change to that portion of the bill.Lastly the line items are ridiculous: 50 bucks to check my battery terminals thats more than halfway to just buying a new battery from walmart, there's a reason autozone will do that for free. 70$ to squirt two little bottles into the fuel and oil. I feel like an idiot, i should have gotten a detailed list of what they planned on doing beforehand. Dealerships are for suckers. Their goal is to take you for all your worth.

Service Advisor was very informative. Explained the details of my service needs thoroughly.

Great people who really know how to provide service.

Our buying experience was one of the best we have experienced when purchasing a vehicle. The Tahoe we were interested in was in Phoenix and the sales rep went from Tucson and picked it up for us to inspect. There was no pressure to do the deal. We did purchase the vehicle and the entire process was smooth and quick. The finance manager was very informative and got us the best finances. I would recommend this dealership to anyone.

Mike and his team do a wonderful job. Mike is always helpful and explains everything so we understand what is happening.

The manager of this Honda dealer actually requested I FUDGE MY REVIEW to give EXCELLENT ratings !!!!! Before buying my 2020 Accord I had previously been at that facility in 2007 when I purchased a 2007 Accord. Then it was Dobbs Honda. Clearly, AutoNation hasn't spent EVEN A PENNY on improving, updating or maintaining your facility -not that it was a standout-out even in 2007 !!!!! Shabby, unkempt, worn-down, delapidated are the kindest words I can give for the depressing showroom, customer waiting area and every other square inch. Their email system is NOT working properly. I received TWO IDENTICAL COPIES OF MESSAGES. Previously, I got TWO COPIES of the confirmation of appointment and TWO COPIES of each of the (TOO MANY) reminders of the appointment (I believe that was 6 in total !!!) ENOUGH IS ENOUGH !

Always monitoring and keep me on top of my service needs and fit me in if anything arises

AutoNation has been where I have taken my Honda Accord for the last five years. Even during these difficult times, their service has been exceptional. Michael was so helpful and I really appreciate the service provided.

Great price at the dealership, price matched other dealerships. Was an overall great experience.

They have been absolutely terrible. They didn't explain any of the warranties, gap coverage or dent coverage to my non-engliah speaking friend and now the finance manager won't engage at all with her or me. They also told her an "out the door price" and hid the down payment so it looked like she was getting the price they guaranteed. Unacceptable and will be contacting AGa office.

Two hours for an oil change seems excessive

Greg C. is the best! He is the only service tech that I will work with! He is very trustworthy and is always looking out for my best interest. He is great to work with and very friendly. Thanks, Greg for all that you do for me!- Blue Honda Civic

I bought my car here and get it serviced here. Top notch service every time from Greg, Pescatori and Chas. All have taken care of us.

The agent was courteous, informative and helpful. A total professional.

I had first service (15k miles) for my car with Joe Pescatore. in and out quickly. He explained what was done with a smile and was very friendly. Waiting area was clean and inviting. Been buying cars here for 16 years. wont go anywhere else for sales or service.

I came in for the twelve-thousand mile service on my Honda Civic, and I have no complaints about that. The problem for me was that the service writer wore his mask pulled down over his chin the whole time I was there, and that area is rather cramped and has a lot of people moving around, so I couldn't stand back very far. I should have waited outside but he was asking me questions and I had to stay there. Now I'm worried about being exposed to covid. I have an appointment to get tested but not until next week, the soonest I could get one. It's easy to think that we're through the worst of this pandemic, but we're still seeing thirty-thousand to fifty-thousand new cases a day in the US and we can't let our guards down. It's not an exaggeration to say that one mistake could cost us our life. Keeping their customers safe is job-one, and nothing else matters if they don't do that first. I hope the service manager will get on this and ensure that all employees wear properly fitter masks at all times.

I always have a good experience with this service department. Service advisors are always friendly and take time to explain the service that will be performed, what was found to need attention and the additional cost if any.

Customer service was great, unfortunately I don't recall my salesman name but he was prior military. No pressure to sell or trade in and seemed knowledgeable of vehicle history. Disingenuous communication from Paul, asking permission to inspect my car in a shop after already bringing it and lifting it. Claimed transmission issues on my trade in when their staff was recorded on dashcam claiming it was modified with a cam. The vehicle was stock without any recalls or check engine lights. My disappointment stems in that I was consulted after, not before, my vehicle visited the shop, where damage could have occured.

I was absolutely blown away with the customer service i received during my time at AutoNation! Paul will go above and beyond for any customer and he has a great positive attitude!!!! Allison was amazing amazing sales representative and i truly enjoyed my time there(2hours) I walked in with not alot of hope because of my past experiences at car dealerships this was just different! Im now a proud owner of a 2021 Honda Van and im so happy for my little family!!!! Thank you againAutoNation Honda Tucson!

I'm always treated very well there, especially with Gregg C. Customer service, is his forte! He never tries to sell me un-needed services, which is much appreciated! He is trustworthy and honest. Yesterday; I was dreading driving in from Green Valley to sit for 5 hours, with nothing to do, and no vehicle. Thankfully and unexpectedly; Gregg got me a courtesy car, and I was able to do my in town shopping, while I waited! What a relief! Thanks so much for your kindness, Gregg, you excel at your job!

All the repair people are fast friendly and professional.

Excellent overall service provided by the service rep and the technician.

Just need usual service, but was treated very well. Very efficient, very friendly

Great service, seamless experience

I told him I’d pick up the car the next day. He called me a few hours after I left the car off asking for payment over the phone. I payed when I picked up the car

Had my Honda Pilot serviced at AutoNation Honda and my service advisor, Gregg was excellent. He said the work would be done in about 11/2 hours. One and 1/2 hours later the work was done, and very well done! Thanks!

Ed Diamond is very professional and I trust him for his advice on the care of my two Hondas/

I bought my vehicle here and I've had it serviced here the whole time. Like insulting is excellent and I trust my vehicle to them I've never had a problem so I highly recommend this dealer

Quick, friendly, and fair price. My advisor Mike was very helpful. I felt the area was clean and practiced social distancing.

Before using AutoNation back in 2004, I never trusted dealerships, but that has changed. Chas and his team are superb diagnosticans and mechanics. Your vehicle's needs and then what's been done are fully explained in language that the average person can understand. Thanks, Chas, Chris and team. I'll never bring our vehicles elsewhere!

AutoNation Honda Tucson is a very clean, well run dealership staffed by people that really care. I?ve purchased several vehicles from them and used their service department a lot. I strongly recommend this organization.

🙂 Did my application online they worked with me and made sure I went home with the vehicle I wanted they didn't pressure me into something I didn't want. Robert , Caitlyn and I believe Sean were very friendly, professional and very helpful . offered us water and made sure we were taking care of while waiting (we didn't have to wait long) went through the paperwork with us and explained everything to us the history of the vehicle, warranty coverage, the gap protection , if you are not completely satisfied with your vehicle bring it back 5 day /250 mile guarantee.. etc . great people to do business with OUTSTANDING customer service I give ⭐⭐⭐⭐⭐

Triston made the process of buying a car easy. He is very courteous, knowledgeable and professional. We visited the dealership wanting to compare several vehicles. He had them lined up and proceeded to go over each in detail. His presentation made our decision clear. Thank you Triston.

I have my 2019 Honda Pilot serviced here and my advisor is Mike Pescatore. He is wonderful! He always gets me an appointment exactly when I request, the work on my vehicle is always delivered when promised and he gives me trusted advice. You couldn’t find a better advisor than Mike !!!

I can thank Alison, Jason, Victor, Nick and the AutoNation Honda team in North Tucson AZ enough for all the time they spend working with me and getting me in the right Hybrid CR-V 2021 vehicle. They spend much time with Corporate Financing in working through terms with me and I was able to secure an incredible vehicle for our ministry/business use. We were BLESSED by this team and effort and will bless others with the use of this beautiful vehicle.

I go to the shop for their expertise. I do a lot of auto repair myself, but when I get stuck I go to the experts. They have come through in the past but they failed this time. In addition, they guessed on what the problem was which cost me $500; in my earlier auto repair days thats what I did and it never ended well. Finally, they thru their hands up and blamed on a part that I had just replaced 2 weeks prior(Honda OEM.) I am back to square 1. 3 stars cuz they usually come through.

Honda has wonderful service it is a major reason I keep buying Honda’s. Greg cheesbrough was great, helpful, courteous and straightforward. Thanks for everything.

Mike is a solid service advisor and gets things done and doesn’t overcharge me.

My experience was very good. The service manager was friendly and informative. The service was professional and as promptly as possible.

The assistant service manager was extremely helpful and took care of the issue.

Came in with dead battery. Got prompt service in spite of the fact that they were very busy.

Highly professional staff. Buying process completed in a very efficient and timely manner

I find the employees are always ready to serve the needs of customers. When I had a question after service, management didn’t hesitate to talk to me. I so appreciate that. It will bring me back to AutoNation Honda again and again.

Great experience. Staff was cordial and helpful. Everyone was professional a d they wore masks. This was my first time having service. I will be back.

After a significant search of Phoenix Area Honda dealers, I chose to 'cast my web' further, and went online with AutoNation - Honda - Tucson to search for our ideal retirement vehicle. Both of us now on fixed income, we had managed to put aside a sum of money that we felt should provide us with a dependable, fuel efficient, yet fun auto. I understand that not all car buyers would recommend announcing that figure up front, but I recommend it unless you're partial to long negotiations. Which would be okay, we enjoyed our interchanges with the gregarious sales folks here. They were helpful and straightforward. We did find a dependable, fuel efficient, fun auto in their new 2020 Honda Accord EX Hybrid. but the day ran short, the banks were closed, and we didn't reach an agreement. We returned Monday, after establishing an acceptable price, and voila, before we knew it, we were getting an orientation to all the electronic features Honda brings to their car lines. We drove home (90 some miles away on an Interstate) and registered a 43.6 miles per gallon fuel consumption, running at the interstate speed limits (75 mostly, 65 for the rest). Our most pleasant car-buying experience yet!

Waiting area could be updated with more power out lights. Greg did a wonderful job.

Over the moon about my first ever brand new car purchase with the CR-V 2020 EX and my Autonation Honda experience! Can't say enough nice things about the entire team I worked with, especially Adrian my sales consultant who had my car ready to go for before I even got to the dealership after work and even took his time reviewing all the amazing car features just so that I would be familiar with it all. In addition to the top notch customer service I received, I was well informed through the whole process thanks to their knowledge on financing terms which gave me high confidence in my decision. I did not receive the same customer care at other dealerships.The team at Autonation Honda was very trustworthy and overall best in class. I would recommend them to anyone in the future looking to purchase!

I recently bought a Honda Accord from Auto Nation. It is the best car I have ever had. I'm amazed at all the wonderful things it can do. The service was excellent!! The sales people I spoke with were extremely helpful, kind and friendly.I will certainly bring my car to them for service when required. Thank you to Auto Nation Honda and the great people who work there.

Went in for service. Electrical problem due to battery. They replaced it fir free. Great service in our time of Covid.

Great service, no haggling, no heavy pressure, personal integrity.

Buen service rapids y personal amiable atencion al caliente Muy buena

Friendly, timely, clean. The AutoNation team is professional with popcorn and coffee if you need it in the lobby. I’ve never had a bad experience with these folks. And they will shuttle you home if you need a ride.

I bought a beautiful CRV Touring last week, I’m still on cloud nine.... The experience with this car dealer was over all great and I would of rated it a 5 star but the wait time for a cash deal was way longer than I would of thought it should be.... Everyone was nice, friendly and covid compliant... Our sales woman was fantastic “Allison”went way beyond her call of duty.. She was professional, friendly and honest.....

I am happy to take my Accord to Autonation for service. And when it comes time to buy, I will look to them first.

Exactly what I was looking for. ,.......................

They paid attention to my needs & met them

Good communication, competent work & pleasant staff!

Went there to just look and ended up finding my new CRV! Great service with Mario and Ryan.

I made my appointment at a time that was convenient for me. I was taken care of immediately upon my arrival. The service writer was very professional and explained what was to be done and the exact time it would take. He was correct and my technician parked my car and came in and handed me my keys. He told me what he had done to my car which made me happy. Very professional and completed my maintenance visit as promised. Very happy about my visit and I bought my Honda CRV from them also. I would recommend this dealership to everyone!!!

We had an emergency repair need for our Honda Pilot. AutoNation Honda Tucson Auto Mall got us back on the road quickly.

A lot of the service representatives are rude and act like they’re too busy!!

Great service. Easy to access and helpful people when you arrive.

My service advisor, Mike Pescatore always provides me with excellent, timely and courteous service.

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy!

Everyone was extremely helpful, courteous, and respectful from start to finish. Especially my sales person, Caitlin. She was terrific, knowledgable, but not pushy! By far the best experience I've had when purchasing a car in over 30 years!

The service was friendly and professional

The service representative was courteous and knowledgeable. He gave an accurate estimate of cost and time for service!

The service was timely and the people were pleasant to work with.

Helped with a dead battery and Honda Road Service

We were very satisfied. Greg always takes such good care of us. We really appreciate dealing with him.

The people we encountered at AutoNation Honda in Tucson were all nice people.....our frustration came from the length of time the process of buying a car took.

Todd Kelleher was very professional and spent time to ensure we find the right car. He also took the time to explain the car features, and answer our questions. Thank you Todd.

Chase was absolutely wonderful with us great customer service.

Took car in for an oil change + Tire Rotation. Service Advisor promptly greeted me and was pleasant. Wait area was spaced nicely. Service time frame was good. My only complaint is that a safety inspection was included during which the technician measured the tire tread but apparently didn't bother to check how much air was in the tires because 3 days later, my car alerted me that my tire pressures were very low. That was annoying and that is the only reason I dropped the rating from 5 stars to 4.

I recently bought a crossover Honda (HRV) from AutoNation Honda in Tucson. I was very pleased with all of the people that I came into contact with. They made me feel special and there was no pressure.

My service agent has always been Gregg Cheesbrough and he is very patient, knowledgeable and thorough. I am very pleased with my service yesterday and each day I?ve been there in the past. Please acknowledge Gregg?s continued performance. Sincerely, Bob Harrison

My salesman, Triston, was so helpful & didn’t “pressure” me into a decision. He took time to explain the features of the vehicles I was interested in. After the sale, he sat in the back seat & showed me how to use these features! I will definitely be back for my next vehicle. Autonation’s price was fair & the staff (especially Triston) were courteous & accommodating.

Had our vehicle serviced and no more than a mile down the road and our tire pressure light came on. The techs performing the tire rotation should’ve done a better job with tire the pressures. They’re still reading the same days later so it shouldn’t be a nail. Just frustrated with their quality of work for the simplest job. Other than that the front desk staff were professional to us.

very friendly and good customer service by Frank highly recommend auto Nation Tucson

They are honest with the repairs. We felt we were dealt well when we bought out used car and the service has been good. I live on the east side of town and Mike made sure that I didn't have a long wait this last visit on December 18, 2020. I recommend them highly.😊

Andrew Felts did great all around! Will be back to Andrew every time!

I've been going to AutoNation since I bought my Honda Odyssey in 2018. Quality and service kept bringing me back. Mike Pescatore is an easy service manager to work with, explains the work and answers questions well.

If you are looking for vehicle with great price and features,Auto nation is the right place and choice. The staff is very helpful in answering all the questions you have and suggest very good package based on your needs. I appreciate the gesture from Auto Nation as they arrange for your pick up when you are planning to visit, maintain customer safety during this times. Process is quite smooth and hassle free.

I have been using Auto Nation for my service for almost 10 years. They have always been fair, excellent, fast and on time with all repairs. You can trust them to be honest and completely trustworthy in all of their work. I have been working with Chas Sobota for about three years and always get absolutely the best service I have ever had. I will be looking to buy my next car from them.

I was very pleased with my purchase. Everyone made me feel like I was special. I didn't feel pressure. It was a good experience.

My experience with the service felt was a good experience was perfect!

There was no pressure what so ever.

Quick and easy first oil change

Extremely pleased with the easy and smoothness of the service and all staff

always a pleasure to come to this location for my cars repairs. Fast, Friendly service.

Service performed as expected. They always keep up on what ever recalls or updates needed for my 2018 Odyssey Elite. I will continue to patronize this dealership.

Good service at a great price but had to return to the dealership to reset the dashboard that was removed for a recall and reinstalled incorrectly.

AutoNation is clean and modern facility. It meets the expectation I have for a Honda dealership. They acted in a very professional manner.

Took the car in for a recall replacement of air bags. They tried to get additional service work that was not needed at that time, the most bothersome saying the brakes needed service that they did not need. The vehicle is serviced elsewhere by technicians who stay on top of all main

A lot of time is saved by negotiating on-line before going to the dealership. The sales personnel, sales managers and General Manager were all involved, and cordial.

I’ve always been pleased with AutoNation Honda . The service department is great, my service advisor Ed Diamond has always been very attentive and is also very professional. The few times I had help from the other Service Staff I found them to all be pleasant and very professional too.

I am normally a pessimist when it comes to dealerships but Honda Tucson Auto Mall breaks the mold. The service center was honest, fair, friendly and efficient when they fixed an issue with my Odyssey. I recommend them. Gregg from the service center was awesome. Because of him, I’ll keep going to this dealer for service and when the time comes, I’ll buy my next car here.

service was completed early and under the estimate - I always have my car service work done here

Caitlin was very easy to work with.Every thing went smooth.We like their service department.

Service personnel very professional and helpful. Got me in without an appointment (hard to know when your battery is going to go out) and was there for no more than 20 minutes. Lifetime battery option is very reassuring and appreciated.

great dealer to deal with I find them to be fair and very helpful in purchasing a new car

Great service, Arty went above and beyond to handle our requests.

I had a positive resolution to my problem of removing a few dents through a policy I purchased when I bought my car. I was told I was given incorrect information when I purchased the policy, and they honored my problem and fixed it. Some of the questions below do not pertain to my situation.

My car wouldn't start and I had a brake failure message. I called the service department and all were busy. Mike called me back within minutes and when I explained what happened he told me exactly what to do. Once my battery was charged I drove directly to the dealership and they replaced my battery and I was in and out in less than an hour. I had no appointment.

there 125 point check list says that the motor mounts were good but infact i had to replace 3 of them. im 78 years old and i felt to nervous to drive vehicle back to dealer so i had a local mechanic fix mounts and hoped dealership would make some good on there falsification of the check list but when i went back and explained the problem i got no understanding except some fine print bs about the 90 day warranty...even though i put less than 250 miles on it..makes me wonder what else im going to have to fix. little advice..no matter how old or young you are if you buy from this dealership take your check list in to your own mechanic and have them go through dealerships check list..could save you LOTS of money time and hassle in the end.

Alison Lynch was great and handled my new truck purchase with ease. Everyone was courteous and the transaction was seamless. If you need a New Honda see Alison Lynch

The service person was friendly upon my arrival, with my paperwork ready to go over my service request. After my service was complete he reviewed the results in detail with me and gave me suggested recommendations for my future services. Today’s service was done in a timely manner. I’m completely satisfied with today’s service and I would recommend the AutoNation Honda Tucson Auto Mall to everyone. 11/25/2020

I had really bad experience here almost 3 weeks with out a car and they didn’t give me one to use my car is under warranty and they had to send it out to another dealership to get worked on so if it’s not Honda car don’t buy it from Honda auto nation they don’t have the proper tools ⚒️ they wanted me to pay for repairs that should of been covered by my extended warranty ..... there is a lot more I have to say

I consistently have my CR-V serviced at this Dealership and have never been disappointed.

Always fair prompt efficient service. I highly recommend them.

Greg was friendly, competent and called as soon as my car was ready.

it was expensive but my civic had was so in need of repair. i'm please with the results! it was worth every dime.

I recently purchased a new Honda Fit at Auto Nation. I was lucky to get Aaron as my salesperson. Even though I did my research, I still dislike the whole process of purchasing a car. Truthfully, Aaron made it easy. I call him, “Mr. Okay,” because mostly that was his response to my requests and questions. He also answered my e mails almost immediately, and was clear in his hours of availability, his info about the car, and his ease of manner. NO GAMES. I got my bottom price quickly with lots of price information from the dealership. Aaron’s real accomplishment was in fitting his 6’ 7” frame into the passenger side of my Honda Fit. Most impressive. After two BAD experiences in buying a car, this one felt sweet. Thank you, Aaron.

Thanks so much, Greg! You helped me out late Saturday when my power drive (I think) went out! Thanks for the help with the warranty and getting my car back to me so quickly. You guys are the best! You even gave me staples to finish my school project while I was waiting. I would never go any place else ever!

Very courteous and helpful staff. Oil change completed in less than an hour.

This is the third car we've bought from them. They are wonderful to work with, their service department is excellent.

Quality vehicle, pleasant, above-board and helpful sales experience. Assad was an honest, helpful, and altogether professional salesperson.

Excellent timely service, great people to do business with!

Greg was helpful and efficient. Autonation it?s a good job with the service on my Honda.

Greg my service advisor did a great job explaining all that was going to happen with my service visit. All was done EARLY and thank you guys!!!

Everything went smoothly and quickly. I was very pleased how everything went.

Mike is a friendly service writer who makes sure he understands what you, the customer is coming in for. He kept me informed the whole time my car was in for service. My side mirrors no longer vibrate, thanks again for the first time repair Mike!

AARON BLOM HAS BEEN VERY HELPFUL IN GETTNG ME THE CARS THAT I WANT. I APPRECIATE HIS EFFORTS.

I had such a great experience at this dealership recently! Ed was my technician and he and his team took such amazing care of me - truly, the spirit of service. Not only did I have a complicated issue with my Accord, I currently have a complicated schedule filled with days that start before they open and end after they close. Ed fit me in the already-full schedule as soon as I had an engine light go off and worked with me to both discern the problem AND make sure I could still get where I needed to. Additionally, every other service team member I interacted with was professional and courteous. My car is running perfectly again and I couldn?t recommend them enough!

Very satisfied with their service. Prompt and attentive.

I have bought three Hondas at Auto Nation and I will only go there for car service. They are helpful, cheerful, and take good care of me and my car.

Aaron responded to my initial inquiry immediately and provided photos and prices of all cars in stock that met my needs. I met him the next morning and he had readied my favorite for a test drive when I arrived. He was knowledgeable, friendly, and NO pressure. We negotiated a fair price and left in our new car with big smiles. He's the best!

Love the service well recommend

My family and I just bought a used car from Autonation Honda and it was a great experience. Both the sales person and sales manager were very wonderful and helpful. The sales manager worked hard for a good deal for us the customer. Kaitlyn continually made sure we were being taken care of. we love our new car.

Always great service on our two CR-Vs and this time was no exception. Service Rep Mike was thorough in eyeballing my vehicle and going over its service history, passing along several tips along the way on taking care of the vehicle. Friendly, efficient. Never fails.

Good people work here. Very professional, everything done In a timely manner on a not so simple transaction. You could tell their whole focus was on customer service...this elderly grandmom could have been taken advantage of and wasn’t. Just the opposite. I recommend them.

Friendly, competent, on time (had an appointment).

2017 Touring Model Honda CRV taken in for repairs (electronic system failure). First visit on 10/06/20 a bit confusing and 4 days later the same problem happened again. Second visit resulted in further testing of the auto system with part replacements and problem solved! Service client rep, Ed Diamond, was respectful and courteous throughout both encounters....thank you, as I was irritated the second visit. We both agreed that our next visit will be for an oil change only!

Always good service and courteous staff ever since we purchased our Honda there.

They understood my goal and we're very helpful throughout the process

Easy peasy. Leased a car!

We have been coming to Honda Tucson Auto Mall for 10 years for service and have always been very happy. Assistant service manager Gregg explains things thoroughly and gives excellent maintenance advice.

what great service! we thought a CR-V would be alot easier for our disabled son to enter and exit but didn't want to drive him to dealership just to get in and out of the backseat. AutoNation, Nick, had the CR-V brought to our home. we are a Honda family and had 2 Hondas to trade...they negotiated the trades, delivered the CR-V, drove away our two cars and we never left the house. And, we are living the 2020 CR-V.

Vincent was very helpful and knowledgeable during our buying process. Helpful and thorough, he helped us make informed decisions and ended up with a car we love.

I highly recommended Auto Nation Excellent service

A fabulous car buying experience. We began our shopping trip online. We looked at various Honda dealerships in Southern Arizona. AutoNation's transparent pricing, fair trade in allowance and Lack of ridiculous, phoney, tacked-on fees won our business. We arrived in the evening, took the vehicle for a test drive and decided to buy with our trade. The transaction was a joy. We dealt with Nick online and by phone, then Alison met with us for everything else. Do your research, and read the fine print from all your dealer choices. Other dealerships had added fees for industry standard equipment. They also advertised their vehicles at one price, then quoted higher when it came to the actual purchase, due to add-ons that weren't disclosed. It was very disappointing. AutoNation did not engage in any of those deceptive practices. You will do yourself justice by giving them a chance to win your business.

My experience was pleasant, but we already new going in that we were going in to buy a new vehicle. We were looking at 1.5 or 2.0 Honda Sport, once we test drove the 2.0, our minds were made up. There was no pressure from the salesman or his boss. They were both very helpful and helped to get us where we wanted to go get to, financially. The process did not take long at all.

My experience with service has always been excellent and feel that my vehicle will last on the road for many years due to the quality of the product and those that maintain with keeping it running.

Very professional and quick buying experience. Great car prep and they made sure I knew all about my new car.

Staff was courteous and professional. My car was thoroughly examined for problems and needed repairs. I was told it was good to go for another 20,000 miles and new tires were recommended soon, price info provided, and no pressure to replace immediately. Best of all, the entire visit was FREE!

Called to confirm a problem with starting my CRV and was told it sounded like new battery needed. Then The service rep checked to see if my battery was under warranty and it was! They got me right in and out. This is why I buy Hondas!

I recently purchased a 2020 Honda CRV Touring from Triston Oldham at AutoNation Honda in Tucson AZ. Triston's product knowledge and attention to detail are excellant. I certainly would recommend him and the dealership for your automotive needs.

Even though my car is several years old I still take a into the service department for general maintenance and repairs. The staff and service technicians are always great. I haven't had one bad experience.

Service associate was knowledgeable, friendly and was able to fit me in to an already booked schedule.

I recently had a battery replaced and my tires rotated. Greg and his entire staff were outstanding. They got me in and out very quickly and Greg drove my car around to the front, so I did not have to walk in the heat. Great experience at Auto Nation. BTW.. Love my Honda civic!! Kim Griggs 😄

The Service Department at AN Honda in Tucson is outstanding. Gregg Cheesborough is honest and very competent. We purchased our current 2020 Pilot from this Dealership. The purchase experience was excellent - very courteous and quite well organized. That’s why we continue to return to AutoNation. This is our third Pilot among the many vehicles purchased from AN. We highly recommend this dealership!

Chas in the service department is excellent! We have switched from Chapman, after several less than favorable experiences, AutoNation has become our go to for all service needs this past year. They are friendly, prompt and they feel like trusted family.

Mike in service was a pleasure to work with. He is very knowledgeable about Honda service.

they have always taken good care of the vehicles I have bought

Service was reasonable and efficient

Fast, professional and thorough maintenance on our Honda.

reliable service. treat you with respect, listen and get it done

Service dept was very reasonable and fast

When it comes to customer service, AutoNation Honda is the top of the field. Both before and after the purchase. Their service dept is 1 of the best I've ever delt with. I am now a life long customer. A gigantic thank you to their employees.

Very customer friendly. Always puts the customer/client best interest first. Will continue going to AutoNation HondaTucson Auto Mall.

I always work with service representative Chas Sobota when having any service work done on any Honda I have owned. Though none of my Honda’s has ever had any kind of serious issue, (which is a major reason for my loyalty) Chas is very thorough when explaining every aspect of my service, including projected future service needs. AutoNation (Tucson Auto Mall) really seems to genuinely desire their customers to have a positive ownership experience. This is a level of customer care I have experienced at no other dealership/brand. Extremely reassuring.

THE WAIT TIME WAS SHORT TO GET THE CAR SERVICED. GOT CAUGHT UP ON MY BOOK WORK. THANKS FOR THE COFFEE.

Service is fast, thorough, efficient! Thank you, Charles Sobota for your help yesterday.

Overall, very good. My main contact, Gregg Cheesbrough was personable, knowledgeable, and informative about the needed repairs, and I did not feel pressured. I felt that his recommendations of appropriate and even though I am not an expert in car mechanics and repair, his description of the work was clear enough for my understanding. A positive experience. overall. Also, I had discussions with Seth about my other car, which has the need for expensive repair work before it is driveable again, and he was able to accept my offer to let you have it after he promised a $100 payment. I am still thinking about this, but towing costs via AAA would exceed the amount he offered. Again, he was knowledgeable and helpful about this issue.

Very helpful crew does a great job. Greg is very nice and helpful. Made sure it got done right

Great service - nice people.

Have had my 2015 Fit serviced here since I bought it and always been delighted with the speed and cost of service. I have not required any major repairs.

Our salesman Adrian Suarez was wonderful again. He has sold us our last three vehicles.

Great services - no problem getting an appointment; maintenance was completed quickly (not much wait time); highly recommend.

Great sales team (Caitlin), very knowledgeable about her cars and very professional. All my questions were answered and needs addressed

The salesman, Nick, was helpful and polite despite the fact I inconvenienced him more than once. I am very happy with my purchase, and the buying process went well at AutoNation Honda in Tucson. I did a lot of research and came into the situation aware of what to expect in the new car buying process in general and with firm knowledge of the car and the price I wanted. I would urge other buyers to similarly prepare.